Spotify songs stop playing after 10 seconds

[Davidlam]

Did a clean reinstall following the specific Spotify steps. Doesn’t work for both data and wifi. Doesn’t work on all playlists (downloaded and non downloaded). Tried it on a friends phone. I have an iPhone 12 Pro, premium account, version 8.7.24.1451

[Elena]

Hey there,

Thanks for coming to the Community and the troubleshooting you've already done.

Did it work on your friend's phone? If you try another account on your phone, does it work?

We can also recommend that you check the phone's battery settings and make sure that Spotify is set as an exception if you're using any battery optimization options or apps.

Keep us posted,

Cheers!

[Davidlam]

Hi,

it didn’t work on my friends phone and it didn’t work if I try another account.

please help!!!! It’s extremely irritating.

[Jeremy]

Hi there @Davidlam,

Thank you for getting back in touch with us.

Just to confirm, did you try a different account on your friends phone as well?

Also, did you check the phones battery setting as suggested in the reply above?

We'll be on the lookout for your reply.

Take care!