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FAQs

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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139503 Views
  • 32 replies
  • 8 likes
  • 139503 Views
  • 32 replies
  • 8 likes

Superuser Contribution Want to upgrade to Family, but Premium account attached to PS4

Signed up through PS4 for SPotify premium. I want to upgrade it to family but can't find an option through PS4 for that. So I've cancelled the auto-renew and revoked access by PSStore. How do I dissociate my PS4 account so I can upgrade to family. I ...

  • Newbie
  • Signed up through PS4 for SPotify premium. I want to upgrade it to family but can't find an option through PS4 for that.  So I've cancelled the auto-renew and revoked access by PSStore. &n...
  • Dani841
  • Casual Listener
  • 1616 Views
  • 4 replies
  • 0 likes
  • 1616 Views
  • 4 replies
  • 0 likes

Simultaneous kids playback

I have two kid profiles on my premium family account, and they each listen on their own respective phones. However, the playback from one profile "leaks" to the other phone, which means that one can control the other one's playback, and they cannot l...

  • Casual Listener
  • I have two kid profiles on my premium family account, and they each listen on their own respective phones. However, the playback from one profile "leaks" to the other phone, which means that one c...
  • Auner
  • Casual Listener
  • 326 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 326 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to alter my offline devices

Plan: PremiumCountry: UKDevice: MightyOperating System: iOSMy Question or IssueI have a Spotify Mighty that I have previously used, but when I try now it tells me I have reached the limit of offline playback devices on my Premium account. So I want t...

  • Casual Listener
  • Plan: Premium Country: UK Device: Mighty Operating System: iOS My Question or Issue I have a Spotify Mighty that I have previously used, but when I try now it tells me I have reached the li...
  • CMA3
  • Casual Listener
  • 1425 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1425 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium still not active

I started with Spotify free. Almost 1 week ago I paid for 1 Year premium. (A few days before the end of my free period) At the moment my account still shows ‘Free’ and I still can’t use premium. My next payment shows I have to pay 10 euro next week. ...

  • Visitor
  • I started with Spotify free. Almost 1 week ago I paid for 1 Year premium. (A few days before the end of my free period) At the moment my account still shows ‘Free’ and I still can’t use premium. My n...
  • Elena
  • Moderator
  • 392 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 392 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unexpected Charges

PlanPremium FamilyCountryCanadaDeviceSamsung s10 +Operating SystemAndroid My Question or IssueI have a Premium Family subscription, and I've been charged twice in a month since October (the payments are every 13th and 23rd). That was confirmed by my ...

  • Visitor
  •   Plan Premium Family Country Canada Device Samsung s10 + Operating System Android   My Question or Issue I have a Premium Family subscription, and I've been charged twice in a m...
  • Mario
  • Spotify Legend
  • 436 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 436 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family

PlanPremiumCountryUSDeviceIphone 6plusOperating SystemiOS 12My Question or IssueI was invited to join spotify premium family. Looking ahead to be a year I join the family package. I do not know whether after the expiration of the period of one year, ...

  • Casual Listener
  • Plan Premium Country US Device Iphone 6plus Operating System iOS 12 My Question or Issue I was invited to join spotify premium family. Looking ahead to be a year I join the family package. I...
  • Xenia
  • Moderator
  • 390 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 390 Views
  • 1 replies
  • 0 likes

Creating a login from an invite

Hello I have a premium family subscription and I sent an invite to my son but when we go to create an account for him we are stuck in an endless loop trying to prove that he is not a robot. I have tried creating an account on several different comput...

  • Newbie
  • Hello  I have a premium family subscription and I sent an invite to my son but when we go to create an account for him we are stuck in an endless loop trying to prove that he is not a robot.&n...
  • 引きこもり
  • Roadie
  • 359 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 359 Views
  • 1 replies
  • 0 likes

Issue joining Premium Family

PlanPremiumCountryLithuaniaDeviceOneNote 7T ProOperating SystemAndroid, Windows 10 My Question or IssueI tried joining spotify family and I got an error: There was a problem, try again later. When I connected to my profile it automatically changed my...

  • Regular
  • Plan Premium Country Lithuania Device OneNote 7T Pro Operating System Android, Windows 10   My Question or Issue I tried joining spotify family and I got an error: There was a p...
  • OneByBoo
  • Roadie
  • 1305 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1305 Views
  • 5 replies
  • 0 likes

Premium Family while parents are abroad until 1st may

PlanPremium FamilyCountryBelgium. My Question or IssueWe want the Premium Family, since we live at one address. But my parents are currently on vacation in Spain. Is it still possible to activate it while they're there? Thanks in advance! Ynias

  • Visitor
  • Plan Premium Family Country Belgium.   My Question or Issue We want the Premium Family, since we live at one address. But my parents are currently on vacation in Spain. Is it still p...
  • OneByBoo
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 331 Views
  • 1 replies
  • 0 likes

Issue to join in a Family Plan - Address Verification

PlanPremiumCountryBrazil DeviceMoto G7 Operating SystemAndroid 9 My Question or IssueWhen a member of my family, which lives with me, try to accept the invitation and fill out the address, Spotify returns that the address is no equals my address, but...

  • Newbie
  • Plan Premium Country Brazil   Device Moto G7   Operating System Android 9   My Question or Issue When a member of my family, which lives with me, try to accept the i...
  • OneByBoo
  • Roadie
  • 464 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 464 Views
  • 1 replies
  • 0 likes

Logging in

Does anyone know how I can find out what the username details is of my daughter on our family premium plan? I have logged in and can see that she is on our account but I dont know her username and she cant log in.Any ideas?

  • Casual Listener
  • Does anyone know how I can find out what the username details is of my daughter on our family premium plan?  I have logged in and can see that she is on our account but I dont know her u...
  • OneByBoo
  • Roadie
  • 673 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 673 Views
  • 5 replies
  • 0 likes

I can't use my Spotify family

PlanI says free but I bought Premium DeviceHuawei Psmart 2019 My Question or IssueI bought Spotify Family this morning but I made a new account so I verified my email later than that I bought family. Now I have the issue that I can't use family and o...

  • Visitor
  • Plan I says free but I bought Premium   Device Huawei Psmart 2019   My Question or Issue I bought Spotify Family this morning but I made a new account so I verified my email later t...
  • OneByBoo
  • Roadie
  • 438 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 438 Views
  • 1 replies
  • 0 likes

Billing Mistake

I had a premium account for student (my billing date was 12.day and i paid for 3.month)Today, i started family plan. My new billing date is 4.04 now but also full charged But i am just only use family plan for a 14 days (from 20.03 to 4.04 ) Why i pa...

  • Newbie
  • I had a premium account for student (my billing date was 12.day and i paid for 3.month)Today, i started family plan. My new billing date is 4.04 now but also full charged But i am just only use family...
  • OneByBoo
  • Roadie
  • 693 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 693 Views
  • 1 replies
  • 0 likes

Superuser Contribution Changing countries and changing plans

Hi, so I'm moving from Malaysia to Singapore. I was already a premium user in Malaysia but I would like to change my country to Singapore to join my brother's family plan. However, it seems that in order to change countries, I have to let a billing c...

  • Casual Listener
  • Hi, so I'm moving from Malaysia to Singapore. I was already a premium user in Malaysia but I would like to change my country to Singapore to join my brother's family plan. However, it seems that in o...
  • Rinmeister
  • Casual Listener
  • 539 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 539 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family plan issues UK

Hey! I have the family plan and have invited other family members. 3 of the 4 I've invited have worked. I'm having problems with my son being able to access it. It keeps saying you can't join your own plan. He's logging in with his email and password...

  • Visitor
  • Hey!  I have the family plan and have invited other family members. 3 of the 4 I've invited have worked. I'm having problems with my son being able to access it. It keeps saying you can't j...
  • Ivan
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 322 Views
  • 1 replies
  • 0 likes

Just signed up for Family plan and the Manage button does not show up

Hi - I paid for the Premium Family account this morning, but the account is not showing up as a Family account. The manage button is not present.

  • Visitor
  • Hi - I paid for the Premium Family account this morning, but the account is  not showing up as a Family account.  The manage button is not present.
  • Billy-J
  • Spotify Star
  • 617 Views
  • 1 replies
  • 0 likes
  • Account
  • 617 Views
  • 1 replies
  • 0 likes

Spotify Connect + Sonos interruption despite multiple accounts

PlanFamily PremiumCountryUSADeviceiPhone XR, MacbookOperating SystemiOS 13, OSX Catalina My Question or IssueI have a Family plan and have set up multiple accounts within it. We use Sonos to stream music on speakers at home; I also listen on my Macbo...

  • Casual Listener
  • Plan Family Premium Country USA Device iPhone XR, Macbook Operating System iOS 13, OSX Catalina   My Question or Issue I have a Family plan and have set up multiple accounts within it....
  • 489 Views
  • 0 replies
  • 0 likes
  • Premium for Family
  • 489 Views
  • 0 replies
  • 0 likes

Superuser Contribution Can’t add family member to premium account

My Question or IssueHelloI can’t add my daughter to my premium account have managed to add two other family members. She has a Spotify account so sending to correct email. When she clicks on email to accept she gets a message unable to join. Any help...

  • Casual Listener
  •     My Question or Issue Hello I can’t add my daughter to my premium account have managed to add two other family members. She has a Spotify account so sending to correct email. When s...
  • Xenia
  • Moderator
  • 1682 Views
  • 8 replies
  • 2 likes
  • Premium for Family
  • 1682 Views
  • 8 replies
  • 2 likes

Superuser Contribution Extra Payment

PlanPremium For FamilyCountryTurkeyDeviceXiaomi Mi MIX 2 Operating System(Android) My Question or IssueI am using Premium For Family plan with my family since a year. This month Spotify took 26.99₺ on 9th of March thats the original payment but Spoti...

  • Casual Listener
  • Plan Premium For Family Country Turkey Device Xiaomi Mi MIX 2  Operating System (Android)   My Question or Issue I am using Premium For Family plan with my family since a year. T...
  • Xenia
  • Moderator
  • 589 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 589 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family premium account to play on multiple devices simultaneously

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a Spotify family Premium account. All accounts are registered to either me or my kids....

  • Visitor
  • ...ave a Spotify family Premium account. All accounts are registered to either me or my kids. We all have the echo dots in our bedrooms (as well as kitchen) but we cant play our music from our own account o...
  • Xenia
  • Moderator
  • 5246 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 5246 Views
  • 4 replies
  • 1 likes