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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremium CountryPhilippines My Question or IssueI already have 3 family members on my family subscription and planning to add one more, when I'm searching for the address, I can't find it. I've tried several ways but still it won't find the correc...
PlanFree/PremiumCountryPortugal Hello everyone, We were having some issues with my sister as the profile manager so we decided to create a new profile and have me as the manager since I was the one who was handling the billing anyway. The issue is: s...
I got accidentally kicked out of my family plan and when i tried to join back in, i entered the exact address that my brother has entered for the family plan, and it says that my address is from another country? Please help this is frustrating has be...
PlanPremium for FamilyCountryUSADeviceGalaxy S8, ASUS desktop computerOperating SystemWindows 10, Android Pie My Question or IssueI changed from one family to another (from my immediate family's plan to a plan for my boyfriend and I). I was previousl...
PlanPremiumCountryPoland DeviceHuawei p30Operating System(iOS) My Question or IssueI Cant add my brother to the Family plan. With no problems i add my wife, but when i try to add my brother the website said that our address is wrong.
I have Family Premium and, as the admin, i have been able to invite 3 family members. However, now, when I click on my profile to get another invite sent out, there is no way to access the family plan area. I can't see who is on the plan, can't send ...
Plan: Family PremiumCountry: Thailand Device(Samsung Galaxy 9 Note 9)Operating System(Android ) My Question or IssueI am a family premium account. Unfortunately, this morning I was changed into a personal premium member. Also, my team member turned i...
Plan PremiumCountryUsaDeviceNew Most recent iPadOperating SystemNew most recent My Question or IssueTrying to connect Daughters iPad my my premium account. Have done this before recently so know it can work with this iPad. (Left Premium and now tryin...
PlanPremiumCountryUSA DeviceIphone6Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe have a family plan. My son is on it and can access the plan on his phone. He did not autosave the password so he does not remember it. W...
PlanPremium My Question or IssueI am using my Premium account together with both my parents. I now want to add my sister as a member (4 people shouldn't be a problem, as I can supposedly add 6 members), but I cannot find a button to invite a new memb...
PlanPremium FamilyCountryUKDeviceVariousOperating SystemVarious My Question or IssueI want to get Spotify Family with my two brothers. They already have individual Spotify Premium accounts, whereas I have Spotify Free. If I get the Family plan and in...
PlanPremium FamilyCountryUSADeviceiPhone 8 and WebOperating SystemiOS 14 and Windows 10 My Question or IssueWe have a family premium account, and each of us has confirmed being signed in individually. I am the plan manager and am still seeing my son'...
Plan Premium familyFree/PremiumCountry UAE Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI purchased premium family - but the accounts I have added to my premium ...
PlanPremiumCountryIran Hi,I'm trying to pay for my family subscription using PayPal but I keep getting the "You're not eligible for that offer" error.There's even a big "One little problem" section in my accunt's setting.I don't even know what inform...
Hi,I just upgraded my account to spotify premium duo so my mom could start listening to her music. She has never had a spotify account before, so once I changed my premium account to premium duo, I created a spotify account for her. Before I created ...
After years of using the family plan, I recently missed a payment and was set back to free. I solved this and we are back on premium.Unfortunately I am no longer able to see my family members in the family mix.They see me, I don't see them. If I pres...
Started using my Spotify account to play tunes at work (restaurant) and I’m looking for a way to keep my work and personal tracks separate.I like having tailored discovery playlists, accurate scrobble data and always enjoy the End-of-Year Spoot Stats...
We only have 3 people on our family plan. And I am the primary. Its just my wife myself and her sister who live with us on the account. We have had the family plan for 3 months now with no issues then this month. The billing day everything reset. Whe...
PlanPremium FamilyCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy family member still gets ads with his login even after the app has been deleted...
Hello Community,hardly one month ago I started a trial subscription for Spotify duo. Now my family started a Family Abonnement in the same household but I can't join it with the reason that a person only can join once a year to a new abo. Because my ...