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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164661 Views
  • 32 replies
  • 9 likes
  • 164661 Views
  • 32 replies
  • 9 likes

Superuser Contribution Using Spotify on Sonos and another device simultaneously with Premium Family Plan

Premium Family PlanUSA DevicesSonos, iPhone, iPad, Google Pixel My Question or IssueWe have the Premium Family Plan and use Sonos at home. When we stream Spotify on our Sonos system, I am unable to stream to my phone or otherwise at the same time. I ...

  • Newbie
  • Premium Family Plan USA   Devices Sonos, iPhone, iPad, Google Pixel   My Question or Issue We have the Premium Family Plan and use Sonos at home. When we stream Spotify on our S...
  • Mihail
  • Spotify Legend
  • 1499 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1499 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't share Playlists with a Spotify Kids Account

PlanSpotify FamilyCountryGermanyDevicesamsung galaxy tab a7Operating System(iOS 10, Android Oreo, Windows 10,etc.) Hi all i signed up for Spotify Family in Dezember.I did this because there should be a function where i can share playlists from my acc...

  • Regular
  • Plan Spotify Family Country Germany Device samsung galaxy tab a7 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Hi all   i signed up for Spotify Family in D...
  • Eni
  • Moderator
  • 3477 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 3477 Views
  • 9 replies
  • 0 likes

Moderator leaving family plan

Hi! I am the moderator of my family's premium plan. I am going to move and will therefore start a new premium duo plan with my girlfriend. Can I leave my plan and make someone else in my family the moderator or do they have to start a new plan? Kind ...

  • Newbie
  • Hi!  I am the moderator of my family's premium plan. I am going to move and will therefore start a new premium duo plan with my girlfriend. Can I leave my plan and make someone else in my family...
  • Billy-J
  • Spotify Star
  • 1554 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1554 Views
  • 1 replies
  • 0 likes

Solved!! Started using Premium Duo late last year. Will I be able to switch Duo membership to a new account?

PlanPremium DuoCountryUSA My Question or IssueMy girlfriend added my current Spotify account to her Premium Duo subscription late last year. (Fall 2020)I'm in the process of transferring from my current account to a newly created account that isn't p...

  • Casual Listener
  • Plan Premium Duo Country USA   My Question or Issue My girlfriend added my current Spotify account to her Premium Duo subscription late last year. (Fall 2020) I'm in the process of trans...
  • Billy-J
  • Spotify Star
  • 2427 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2427 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution can't switch to spotify Family subscription

Hello!My family and I were switching to Spotify family premium plan. And for some reason instead of joining an existing family, my account somehow made his own.Can I still switch to my family’s plan? If so, how can I do it?P.S. In attachments, a phot...

  • Casual Listener
  • Hello! My family and I were switching to Spotify family premium plan. And for some reason instead of joining an existing family, my account somehow made his own. Can I still switch to my family’s p...
  • Elena
  • Moderator
  • 1254 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 1254 Views
  • 2 replies
  • 1 likes

Solved!! Cant invite my Father to The family account

PlanFamily PremiumCountryGermany DevicePCOperating SystemWindows 10 My Question or IssueI cant invite my father we live in the same house and the invitation and the attempted to accept where on the same pc at the family address.I could invite my moth...

  • Casual Listener
  • Plan Family Premium Country Germany   Device PC Operating System Windows 10   My Question or Issue I cant invite my father we live in the same house and the invitation and the a...
  • OneByBoo
  • Roadie
  • 2592 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2592 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Connect iOS, Sonos, Spotify Family

PlanPremium FamilyCountryUKDeviceiPhones se, 11, 7, Sonos new generationOperating SystemiOS 14My Question or Issue Hi There, We have multiple Sonos devices at home (Sonos One, Five, Move etc) and we have Spotify family with 4 active accounts (Me, Wif...

  • Newbie
  • Plan Premium Family Country UK Device iPhones se, 11, 7, Sonos new generation Operating System iOS 14 My Question or Issue   Hi There,   We have multiple Sonos devices at h...
  • Jeremy
  • Spotify Legend
  • 685 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 685 Views
  • 1 replies
  • 0 likes

Superuser Contribution Podcasts don't show up.

CAN'T FIND PODCASTS!I just joined the Spotify for Family plan hoping to listen to some good podcasts but I can't find any! PLEASE HELP! PlanFamily PremiumCountryBangladesh DeviceOnePlus 3TOperating SystemAndroid Oxygen 9.0.6 My Question or IssueAre p...

  • Visitor
  • CAN'T FIND PODCASTS! I just joined the Spotify for Family plan hoping to listen to some good podcasts but I can't find any! PLEASE HELP!     Plan Family Premium Country B...
  • Jeremy
  • Spotify Legend
  • 1194 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 1194 Views
  • 1 replies
  • 1 likes

Superuser Contribution Not Eligible for Family Plan for no apparent reason

Plan CountryMalaysiaDevice Operating System My Question or IssueWe have used the family plan for about a year or so now through our Maxis mobile plan, but recent issues with Maxis made this option unavailable. We still wish to use Spotify Premium, so...

  • Visitor
  • Plan   Country Malaysia Device   Operating System     My Question or Issue We have used the family plan for about a year or so now through our Maxis mobile plan, but r...
  • Jeremy
  • Spotify Legend
  • 452 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sorry, you aren't eligible for that plan.

Recently i moved back with my family and my ex-housemate remove me from the family plan, now i wanna subscribe to a family plan together with my family, but someone I'm not eligible for that, why?

Farmifahmi_2-1618224988118.png
  • Visitor
  • Recently i moved back with my family and my ex-housemate remove me from the family plan, now i wanna subscribe to a family plan together with my family, but someone I'm not eligible for that, w...
  • Mihail
  • Spotify Legend
  • 2613 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 2613 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family für meinen Sohn und Tochter

Hallo, Ich habe folgendes Problem, Ich habe ein Familien Premium Abo gemacht und habe über meinen Account meine Frau eine Einladung geschickt die sich das Registriert hat und alles hat soweit geklappt. Das gleiche wollte ich bei meinem Sohn und Tocht...

  • Casual Listener
  • Hallo,   Ich habe folgendes Problem, Ich habe ein Familien Premium Abo gemacht und habe über meinen Account meine Frau eine Einladung geschickt die sich das Registriert hat und alles hat sowei...
  • Xenia
  • Moderator
  • 45873 Views
  • 5 replies
  • 1 likes
  • 45873 Views
  • 5 replies
  • 1 likes

Superuser Contribution ¡Vaya! Algo no ha ido como debía. Por favor, prueba de nuevo.

Buenos días, Ayer intenté añadir un nuevo miembro a mi cuenta familiar y me sale este mensaje ¡Vaya! Algo no ha ido como debía. Por favor, prueba de nuevo. Tampoco puedo visualizar los usuarios que tengo activos. Gracias.

  • Newbie
  • Buenos días,   Ayer intenté añadir un nuevo miembro a mi cuenta familiar y me sale este mensaje ¡Vaya! Algo no ha ido como debía. Por favor, prueba de nuevo.    Tampoco puedo ...
  • Elena
  • Moderator
  • 16358 Views
  • 11 replies
  • 1 likes
  • 16358 Views
  • 11 replies
  • 1 likes

Superuser Contribution Family Sharing and multiple Echo devices

PlanPremiumCountryNZDeviceMultiple Echo devices My Question or IssueI use Spotify Premium mainly on an Amazon Echo. However, we have just purchased two Echo Dots for our two children so they can listen to music in their rooms without disturbing anyon...

  • Newbie
  • ...ur two children so they can listen to music in their rooms without disturbing anyone else.   I was considereing a Spoitfy Family Plan but this requires each person who wishes to stream music to h...
  • Elena
  • Moderator
  • 40316 Views
  • 5 replies
  • 63 likes
  • Other
  • 40316 Views
  • 5 replies
  • 63 likes

Solved!!Superuser Contribution Pago anual de plan familiar

Hola, deseo pagar el plan familiar por un año, pero no encuentro enlace alguno, existe esa manera de pago? Saludos.

  • Casual Listener
  • Hola, deseo pagar el plan familiar por un año, pero no encuentro enlace alguno, existe esa manera de pago?   Saludos.
  • Elena
  • Moderator
  • 78584 Views
  • 20 replies
  • 8 likes
  • Subscription
  • 78584 Views
  • 20 replies
  • 8 likes

Solved!!Superuser Contribution Un familiar no puede unirse a mi plan familiar

Hola, Acabo de contratar el plan familiar y envié la invitacion a un familiar mío.A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embargo, al confirmar el código de invitacion, le aparece el mensaje...

  • Newbie
  • Hola,   Acabo de contratar el plan familiar y envié la invitacion a un familiar mío. A mi familiar le ha llegado el mail con la invitacion, inició sesión con su cuenta de spotify y sin embarg...
  • Elena
  • Moderator
  • 280627 Views
  • 159 replies
  • 10 likes
  • Account
    Premium
    Subscription
  • 280627 Views
  • 159 replies
  • 10 likes

Superuser Contribution How to play different music on different speakers

Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue We use sonos speakers, we are having issues playing different music on different speake...

  • Regular
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue...
  • Elena
  • Moderator
  • 5757 Views
  • 9 replies
  • 0 likes
  • Premium for Family
  • 5757 Views
  • 9 replies
  • 0 likes

Missed to verify adress for family plan- Wait 12 month!?

My daughter missed the mail in which she were supose to to verify the adress when I have added her to my family plan. Now Spotify says that I have to wait 12 month before I can invite her again. This cant be possible!? What can I do to get a new chan...

  • Newbie
  • My daughter missed the mail in which she were supose to to verify the adress when I have added her to my family plan. Now Spotify says that I have to wait 12 month before I can invite her again. T...
  • OneByBoo
  • Roadie
  • 644 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 644 Views
  • 1 replies
  • 0 likes

family plan 12 months possible?

is there any ways to purchase the family plan 12 months (or more than 1 month) at once? overlapping the monthly would be nice too, so the plan ends up on 2022.we are using 1 month free for the first purchase.and i can see anything except monthly now

  • Visitor
  • is there any ways to purchase the family plan 12 months (or more than 1 month) at once? overlapping the monthly would be nice too, so the plan ends up on 2022. we are using 1 month free f...
  • Luke
  • Spotify Star
  • 545 Views
  • 1 replies
  • 0 likes
  • 545 Views
  • 1 replies
  • 0 likes

"Popular with listeners of..." section of Home needs to be deleted!

The "Popular with listeners of..." section of my Home needs to be deleted, hidden, etc... ANYTHING so it is gone ASAP. Please help. (The subject matter of it has caused a great deal of complications for me.)

  • Regular
  • The "Popular with listeners of..." section of my Home needs to be deleted, hidden, etc... ANYTHING so it is gone ASAP. Please help. (The subject matter of it has caused a great deal of complications ...
  • p_gabrielle
  • Visitor
  • 577 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 577 Views
  • 2 replies
  • 0 likes

Superuser Contribution Wife can't join Family Premium

PlanPremium FamilyCountryPortugal DeviceAnyOperating SystemAny My Question or IssueI have a Family Plan with my brother in law and my wife in the same plan, we live in the same house. About a month ago I received an email for my brother to check his ...

  • Visitor
  • Plan Premium Family Country Portugal   Device Any Operating System Any   My Question or Issue I have a Family Plan with my brother in law and my wife in the same plan, we live i...
  • Jeremy
  • Spotify Legend
  • 512 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 512 Views
  • 1 replies
  • 0 likes