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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
83116 Views
67 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
63972 Views
32 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199151 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30115 Views
44 replies
4 likes
cuando intento pasar al paso 2 que trata de elegir la dirección, la página se queda cargando
cuando intento pasar al paso 2 que trata de elegir la dirección, la página se queda cargando
Spotify Legend
264 Views
1 replies
0 likes
Hi my premium Spotify plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year from today or continue the original plan?
Hi my premium Spotify plan got paused because I updated my debit card to a different number. I was just wondering if I press update payment and register my new card, will it restart my plan a year fr...
Spotify Legend
355 Views
3 replies
0 likes
Para escuchar música desde la PC debo desconectar la App del TV Smart. Lo mismo pasa si escucho desde el Celular. Con mi cuenta no puedo usarla en diferentes dispositivos... Solo está habilitado para dos Celulares y para cambiar a una PC o Notebooks ...
Para escuchar música desde la PC debo desconectar la App del TV Smart. Lo mismo pasa si escucho desde el Celular. Con mi cuenta no puedo usarla en diferentes dispositivos... Solo está habilitado para...
Spotify Legend
261 Views
1 replies
0 likes
can't find same address when a new member wants to be added. It always says that the addresses don't match.
can't find same address when a new member wants to be added. It always says that the addresses don't match.
Spotify Star
306 Views
1 replies
1 likes
my mom invited me to a family plan and i joined but it is asking for an address. when i put my address in, it doesn't let me through. it says it is wrong and to try again.
my mom invited me to a family plan and i joined but it is asking for an address. when i put my address in, it doesn't let me through. it says it is wrong and to try again.
Spotify Star
259 Views
1 replies
0 likes
Min barn kan ikke komme på min spoty famyli hva er problem
Min barn kan ikke komme på min spoty famyli hva er problem
179 Views
0 replies
0 likes
I can play other songs and Albums but all of Max Richters music will not play. I have logged out of my account and back in.
I can play other songs and Albums but all of Max Richters music will not play. I have logged out of my account and back in.
Spotify Star
256 Views
1 replies
0 likes
I had a family account and changed to standalone premium. Then my daughter wanted access again so I've changed it back to family again. Since doing so my daughter can't sign up again as it's saying her email address is already linked to an account (m...
I had a family account and changed to standalone premium. Then my daughter wanted access again so I've changed it back to family again. Since doing so my daughter can't sign up again as it's saying h...
Spotify Star
266 Views
1 replies
0 likes
PlanPremium Family CountryUSA My Question or IssueHi,Would there be an issue with plan/service if a family member has a six week internship away from home? There is no change in permanent address, not even signing a lease (corporate housing). Thanks ...
Plan Premium Family Country USA My Question or Issue Hi, Would there be an issue with plan/service if a family member has a six week internship away from home? There is n...
Spotify Star
404 Views
1 replies
0 likes
Spotify premium family Device - iPhone 13(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS Music either keeps restarting the song or will skip every 10 seconds
Spotify premium family Device - iPhone 13 (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS Music either keeps restarting the song or will skip every 10 s...
Moderator
534 Views
1 replies
0 likes
PlanFamily PlanCountryCanadaMy Question or IssueI have had Spotify Premium on the Family Plan for about 4 months now. Every month, I keep getting an e-mail saying that my plan is ending, and I have to restart it and send the invites out to my family ...
Plan Family Plan Country Canada My Question or Issue I have had Spotify Premium on the Family Plan for about 4 months now. Every month, I keep getting an e-mail saying that my plan is ending, a...
Spotify Legend
542 Views
1 replies
0 likes
I need to wipe an email off of the family account to re-apply
I need to wipe an email off of the family account to re-apply
Moderator
377 Views
1 replies
0 likes
PlanPremium Family CountryFrance Device(iPhone 11) Operating System(iOS 15.5) My Question or IssueI have send both my wife and daughter a family invitation. My wife has successfully managed to enter the family account, but no matter how hard we try w...
Plan Premium Family Country France Device (iPhone 11) Operating System (iOS 15.5) My Question or Issue I have send both my wife and daughter a family i...
Moderator
586 Views
3 replies
0 likes
please see the attached error when she tries to accept the invite
please see the attached error when she tries to accept the invite
Regular
1230 Views
11 replies
0 likes
PlanPremium for FamilyCountryLithuaniaQuestion or Issue My wife's Spotify account (which uses Facebook login) has apparently been hacked. She started seeing that her account is playin on another computer (all default Windows 10 PC hostnames, somethin...
Plan Premium for Family Country Lithuania Question or Issue My wife's Spotify account (which uses Facebook login) has apparently been hacked. She started seeing that her account i...
Casual Listener
1308 Views
2 replies
0 likes
Hello, My brother have currently moved to Poland for my studies, and would like to join a Family Plan but I live in Ukraine. When he enter the invite code, he get this message: "We couldn't add you to the Family plan as your account needs to be based...
Hello, My brother have currently moved to Poland for my studies, and would like to join a Family Plan but I live in Ukraine. When he enter the invite code, he get this message: "We c...
Casual Listener
4569 Views
3 replies
0 likes
I paid for the family plan, but its making my other users still have ads. Can you guys fix that please?
I paid for the family plan, but its making my other users still have ads. Can you guys fix that please?
Moderator
565 Views
1 replies
0 likes
Hi, I am currently a member in a Spotify Family Plan and I would like to switch to a single student plan so that I have my own account that I can pay for with my bank account. Is that possible? Thanks in advance
Hi, I am currently a member in a Spotify Family Plan and I would like to switch to a single student plan so that I have my own account that I can pay for with my bank account. Is that p...
Community Legend
3058 Views
5 replies
0 likes
PlanFamily PremiumCountryPakistan Device(Android, Oppo F7)Operating System(Windows 10) My Question or IssueI switched to family plan and can't seem to see any podcasts. Are podcasts not enabled on family plans?
Plan Family Premium Country Pakistan Device (Android, Oppo F7) Operating System (Windows 10) My Question or Issue I switched to family plan and can't seem to see any p...
Casual Listener
1221 Views
2 replies
0 likes
Spotify claims they have issues with the invites in the family plan and ask to be patient while they resolve this issue......yet is the second month I get charged $15.99 and I'm wondering. Why not put the family plan charge on hold until the issue ge...
Spotify claims they have issues with the invites in the family plan and ask to be patient while they resolve this issue......yet is the second month I get charged $15.99 and I'm wondering. W...
Casual Listener
586 Views
4 replies
0 likes
