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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
83260 Views
67 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
64142 Views
32 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199249 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30151 Views
44 replies
4 likes
Hi All,My daughter has a problem listening to her Spotify account when the wife uses her Spotify. She'll be listening to her music in the house and outside using either her Iphone or her WiFi speaker. When the wife uses her account on a Sonos or Amaz...
...peaker. When the wife uses her account on a Sonos or Amazon Dot it stops the daughters music and replaces it with the wife's. We have the Family premium account and I thought the family could play their i...
Moderator
2944 Views
11 replies
1 likes
We have a family premium account and I've been recently trying to add my youngest daughter, as we still have 2 available accounts in our plan. The issue however, is that whenever we try we get a message saying that we're trying to do so from a differ...
We have a family premium account and I've been recently trying to add my youngest daughter, as we still have 2 available accounts in our plan. The issue however, is that whenever we try we g...
Spotify Star
474 Views
1 replies
0 likes
Spotify family not permitting invites to be sent from webpage.PlanFamilyCountryUKDeviceHP Laptop running windows 10 My Question or IssueSpotify family not permitting invites to be sent from webpage. I can navigate to the webpage and the 'add members ...
Spotify family not permitting invites to be sent from webpage. Plan Family Country UK Device HP Laptop running windows 10 My Question or Issue Spotify family not permitting invites t...
Spotify Star
330 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceSamsung Galaxy S21 FEOperating SystemAndroid 12My Question or IssueI had a prepaid Individual plan of 12 months, and got a 6 months duo plan on top of that. The purchase process took place successfully and I even have a r...
...ollowing link shows an error page: Add a member to your Family plan - Spotify The error text is as follows:
Moderator
547 Views
2 replies
0 likes
PlanFree/PremiumCountryUK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I've a family plan and moved house, and I want my new partner who I now live with to ha...
...'ve a family plan and moved house, and I want my new partner who I now live with to have access to the plan but it says she's in a different country, we can't seem to get around this. Please help!
Spotify Star
470 Views
1 replies
0 likes
My daughter's playlists disappeared when she linked her existing account to a family account. When we try to recover them we get an error message. Can anyone help?
My daughter's playlists disappeared when she linked her existing account to a family account. When we try to recover them we get an error message. Can anyone help?
Spotify Legend
532 Views
1 replies
0 likes
Hello to you all,I have a problem with my Premium family account, I hope someone of you can help me to solve it.I'd like to remove some people and add others, I've read all the instructions and tried to do as suggested on the Spotify customer service...
Hello to you all, I have a problem with my Premium family account, I hope someone of you can help me to solve it. I'd like to remove some people and add others, I've read all the instructions and t...
Moderator
3025 Views
7 replies
0 likes
My husband, the family plan manager, got an email saying I needed to log on and confirm my address for the family plan.So I logged on the website, went to profile->account->address, and updated it.But then later he got a website saying I failed to pu...
My husband, the family plan manager, got an email saying I needed to log on and confirm my address for the family plan. So I logged on the website, went to profile->account->address, and u...
Spotify Legend
333 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
321 Views
1 replies
0 likes
I have Spotify family and they say that you can use 6 account but Spotify takes 1? Can I delete the account for Spotify and add one more family member? Help plz
I have Spotify family and they say that you can use 6 account but Spotify takes 1? Can I delete the account for Spotify and add one more family member? Help plz
Community Legend
561 Views
1 replies
0 likes
PlanPremiumCountry USA Device iPhone 13 pro Operating System iOS 15.4.1My Question or IssueI would like to upgrade from an individual premium plan to the family plan. How do I do this?
Plan Premium Country USA Device iPhone 13 pro Operating System iOS 15.4.1 My Question or Issue I would like to upgrade from an individual premium plan to the family plan. H...
Community Legend
592 Views
1 replies
0 likes
The link to add or remove family members don’t appear in my account. I don’t find how to remove a family member and add another one...I only have 4 members out of the six!
The link to add or remove family members don’t appear in my account. I don’t find how to remove a family member and add another one...I only have 4 members out of the six!
Moderator
7664 Views
3 replies
0 likes
PlanPremium FamilyCountryUKDeviceVariety of Amazon echo devices My Question or IssueHiI have been playing Spotify with voice commands through my multiple Alexa devices for years with no issue. I went to play a song today and Alexa tells me it is play...
Plan Premium Family Country UK Device Variety of Amazon echo devices My Question or Issue Hi I have been playing Spotify with voice commands through my multiple Alexa devices for y...
Spotify Legend
22115 Views
1 replies
5 likes
I have signed up for a family plan with a German billing address. I, with family in Brazil. I provided in ,y account a Brazilian address. However, Spotify on the kids devices complains that we are not living at the same address. I assume this has to ...
I have signed up for a family plan with a German billing address. I, with family in Brazil. I provided in ,y account a Brazilian address. However, Spotify on the kids devices complains that we are n...
Spotify Star
586 Views
1 replies
0 likes
PlanFamily PremiumCountryUKDeviceiPhone 7Operating SystemiOS 15.4.1 My Question or IssueI have added my two daughters to Family Premium. One connected without any problems but the other is still stuck on a 'Free Account'. My Admin Account shows that ...
Plan Family Premium Country UK Device iPhone 7 Operating System iOS 15.4.1 My Question or Issue I have added my two daughters to Family Premium. One connected without any problems b...
Spotify Star
452 Views
1 replies
0 likes
Hi. My wife and I both currently have Spotify premium and would like to switch to Spotify Family but will we lose our existing playlists?Thanks, David
Hi. My wife and I both currently have Spotify premium and would like to switch to Spotify Family but will we lose our existing playlists? Thanks, David
Community Legend
448 Views
1 replies
0 likes
I'm currently a member of a Premium Family plan, but I want to strike out on my own with an Individual Premium subscription. If my account is removed from the family plan, I understand it reverts to a Free plan. Will the playlists associated with my ...
I'm currently a member of a Premium Family plan, but I want to strike out on my own with an Individual Premium subscription. If my account is removed from the family plan, I understand it reverts t...
Community Legend
2945 Views
1 replies
0 likes
I am having my family plan cancelled for the BLEND option.This does not suit my situation. Does anyone have any suggestions.Why is family plan being cancelled
I am having my family plan cancelled for the BLEND option. This does not suit my situation. Does anyone have any suggestions. Why is family plan being cancelled
Moderator
938 Views
1 replies
0 likes
PlanFamily Premium My Question or Issue I cancelled my Family premium subscription from my credit card then i tried to subscribe again using my savings/debit account while processing it failed. So I tried to use again my credit card but my spotify ac...
Plan Family Premium My Question or Issue I cancelled my Family premium subscription from my credit card then i tried to subscribe again using my savings/debit account while p...
Visitor
1431 Views
3 replies
1 likes
I have invited my brother to the family plan but when he attempts to accept he gets the following:Your addresses didn’t matchAsk the person who invited you to double-check the address they entered. You’ll need to use that exact address to join Family...
I have invited my brother to the family plan but when he attempts to accept he gets the following: Your addresses didn’t match Ask the person who invited you to double-check the address they e...
Newbie
4292 Views
2 replies
2 likes
