Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Hello, my family members did not confirm the email address. There was an email around christmas, saying to confirm the email in 7 days, otherwise they are removed from family. Some of my family members do not speak english and I was out for holidays....
For reasons of travel, forget my data registered in the family plan. I do not want to change account, the question is:Can I cancel the current family subscription and re-register with the same account?In order to update my address.
PlanPremiumCountry Germany/SwitzerlandDeviceiPhoneOperating Systemnewest iOS My Question or Issue My mother and I were thinking about getting Spotify Family. The problem is that I spend most of my time away from my home in Germany, yet it is still my...
I had a family premium account. Because i got a new creditcard with a new expiry date I had to refresh my card informations. But it did not work, now i have no account any more and I wanted to start again with family premium, because thats what the h...
Hello, I didn't see a mail form Spotify who ask me to confirm the adress of my Spotify Family last week. Now, the took me out off the family and I can't use Spotify Premium anymore.What can I do to find back my account premium? I totally can confirm ...
Plan FamilyCountry Canada DeviceiPhone 8Operating SystemiOS 10My Question or IssueI'm being refused the access to our family plan. I don't know what to do to solve it.
My Question or IssueHello, my friend added me to Spotify Family (22.08.18) but for some reason I still paid for Premium subscription for august month? Why so? Have a great day, Sani
Salve volevo sapere se era possibile acquistare un abbonamento annuale per Spotify family usando il bonus 500. Iniziato l'anno 2019 quando il bonus non sarà più valido, il bonus già convertito in Spotify varrà ancora? PlanPremiumCountry ItalyDeviceHu...
Hi there, I am having the same issue. I have paid for a Family Premium subscription but there is no "2. Click Premium for Family in the menu on the left." as the instructions indicated in the support page for Invite A Member. I have attached multiple...
Hi, It seems like I do have two accounts. I have a family premium account and pay every month. But I can't remember my username for this account? How can I get this? I would like to manage it and actually also use it my self, but I'm not able to do t...
PlanPremium for FamilyCountry DeviceMacbook Pro late 2016Operating SystemiOS 10 My Question or Issue I had a hulu account through my student premium account but just switched to premium for family and I am now unable to access my hulu account . I con...
Come aggiungo mio figlio minorenne su un account family, ? il suo account è stato rimosso perchè non risulta nel mio indirizzo di residenza?? pur avendo messo la mia stessa residenza Plan PremiumCountry ItalyDevice(Motorola)Operating System( Android ...
PlanPremiumGermany Meine Frage Ich bin von einem Spotify Premium Account mit Studentenrabatt zu dem Familienabo gewechselt.Ich wurde am 24.12.2018 zum Familienabo eingeladen und bin dem beigetreten. Nun wurde mir am 06.01.2019 erneut 9,99€ für das Pr...
Buongiorno, ho deciso di aprire un topic perchè recentemente sono stato rimosso da un abbonamento Premium for Family, perchè non siete riusciti a verificare il mio account. Il problema è che non mi è stata posta nessuna domanda sull'indirizzo/cap o a...
PlanFamily PremiumCountry México Desde Windows 10 navegador Opera.My Question or Issue HolaAcabo de adquirir el plan familiar, de acuerdo con los pasos que me fue dando la página de Spotify, primero pague y después me dijo que podía enviar las invita...
PlanPreviously on Family PlanCountry United States DeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI recently received an email saying that there was a payment failure and that I needed to update my p...
I am unable to invite family members to my plan, I have invited them, clicked on accept on the invitation and then filled in the details (same address exactly as the one I entered) and it keeps saying unable to join, please read FAQ. I have deleted t...
En el plan familiar solo dejó que 3 de las 5 personas se unieran a dicho plan. A las dos personas restantes (quienes ingresaron exactamente la misma información y nos encontramos en la misma residencia) no nos deja unirnos y únicamente nos aparece un...
PlanFreeCountry BrazilDeviceIphone SEOperating SystemIOS 12.1.2My husband has created and paid for an Family Plan , but when I try to accept the email request , I receive a warning message saying that I was not allowed to join in , How can this happe...
Hi, My sister has been having problems accepting my Spotify Family invite. On my account, it is registered as Active, however on her side, she still has ads playing and a red error bar coming up saying "Unable to join this Family plan. Try again by c...