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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 120290 Views
  • 32 replies
  • 8 likes
  • 120290 Views
  • 32 replies
  • 8 likes

Accidentally Added to Family Plan

PlanPremiumCountryCanada My Question or IssueHello, I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the device, it accidentally added ME to the account instead of the other person. How do...

  • Casual Listener
  • Plan Premium Country Canada   My Question or Issue Hello,   I was helping somebody sign up for a family account today, however, since I was already logged into Spotify on the d...
  • Billy-J
  • Spotify Star
  • 411 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 411 Views
  • 3 replies
  • 0 likes

Google home mini not received

PlanPremium FamilyCountryFranceDeviceiphone 6. mac os , windows 10 , ipad My Question or Issue Looks like I'm not the only one in this situation according to other forum posts but here we go : I subscribed a family premium and was supposed to receive...

  • Regular
  •   Plan Premium Family Country France Device iphone 6. mac os , windows 10 , ipad   My Question or Issue   Looks like I'm not the only one in this situation according to o...
  • Billy-J
  • Spotify Star
  • 648 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 648 Views
  • 4 replies
  • 0 likes

Changing Country / Family Subscription

HiI'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists from my old account into my new one? And how would I do t...

  • Regular
  • Hi I'm trying to change my address from UK to Australia on my Family Subscription but apparently I need to cancel my existing account and create a new one. Will I be able to import my playlists f...
  • Bethany_Dawn
  • Community Legend
  • 242 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 242 Views
  • 1 replies
  • 0 likes

Spotify premium family wrong data entered / falsche daten eingegeben

Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ?Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann? Je someone enters wrong Data, will all Accounts be deleted?Or will...

  • Newbie
  • Wenn jemand falsche Daten angibt, werden dann alle Accounts komplett gelöscht ? Oder wird nur das premium Abo gelöscht, sodass man seinen Account immernoch als free User benutzen kann?   ...
  • Bethany_Dawn
  • Community Legend
  • 432 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 432 Views
  • 1 replies
  • 0 likes

Spotify Family Removed my premium

I joined the family account a week or so ago and I was asked to verify my address by email.I forgot to verify the address and spotify have now removed premium from my account which I believe is a necessity when joining the family plan.So now I can't ...

  • Newbie
  • I joined the family account a week or so ago and I was asked to verify my address by email. I forgot to verify the address and spotify have now removed premium from my account which I believe is a n...
  • OneByBoo
  • Roadie
  • 278 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 278 Views
  • 1 replies
  • 0 likes

I had a premium family plan, i send the confir mail , and know i dont have the premium family,

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OneByBoo
  • Roadie
  • 239 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 239 Views
  • 1 replies
  • 0 likes

Solved!! Trouble in joining the Premium for Family plan

PlanFree/PremiumCountryBrazilDeviceMotorola OneOperating SystemAndroid 9 My Question or IssueHi, a family member of mine has signed the Premium for Family plan and sent me the invitation via email, but when try to join, a message in red appears sayin...

  • Casual Listener
  •   Plan Free/Premium Country Brazil Device Motorola One Operating System Android 9   My Question or Issue Hi, a family member of mine has signed the Premium for Family plan and s...
  • Vinicius_P
  • Casual Listener
  • 884 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 884 Views
  • 6 replies
  • 0 likes

Superuser Contribution 'Something went wrong' when trying to join Premium for Family

PlanPremiumCountryUKDeviceSamsung Galaxy 8Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Regular
  • Plan Premium Country UK Device Samsung Galaxy 8 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 1627 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 1627 Views
  • 10 replies
  • 0 likes

Superuser Contribution Vivo en la misma casa , mande correo y aun asi me cancelaron el plan, puedo mandar comprbante,

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 322 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 322 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family invitations

I had the premium for family acc with 5 people connected to it. Today was the day to pay the next (second) month and everyone was deleted from the plan. I've sent them the invitations again but now they can't enter the family. I don't know what happe...

  • Newbie
  • I had the premium for family acc with 5 people connected to it. Today was the day to pay the next (second) month and everyone was deleted from the plan. I've sent them the invitations again but now t...
  • Peter
  • Spotify Legend
  • 312 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 312 Views
  • 1 replies
  • 0 likes

Superuser Contribution no puedo iniciar plan familiar

No puedo iniciar plan familiar. Acepto invitación, introduzco datos pero no me acepta la entrada.

  • Newbie
  • No puedo iniciar plan familiar. Acepto invitación, introduzco datos pero no me acepta la entrada.  
  • Peter
  • Spotify Legend
  • 314 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 314 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ayuda con el plan familiar, mande confirmación y se cancel, tengo comprobante de domicilio

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 311 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 311 Views
  • 1 replies
  • 0 likes

changing family member's email address

Planfamily premiumCountryTurkeyMy wife has changed her mail address and does not remember her password.The previous adress does not exist anymore.How can i change her spotify email address in this case?

  • Newbie
  •   Plan family premium Country Turkey My wife has changed her mail address and does not remember her password. The previous adress does not exist  anymore.How can i change her s...
  • Billy-J
  • Spotify Star
  • 640 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 640 Views
  • 1 replies
  • 0 likes

Premium for Family

Me and my family was using spotify premium last month within old address.We moved new house right now our adress is different from last one.So my family just disconnected from last address's account but they can'T join this new premium because of '' ...

  • Newbie
  • Me and my family was using spotify premium last month within old address.We moved new house right now our adress is different from last one.So my family just disconnected from last address's a...
  • Billy-J
  • Spotify Star
  • 423 Views
  • 1 replies
  • 0 likes
  • 423 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to change my family accounut with a new one

I am a member of a family account. But I want to leave the exceed one and create a new one. I wonder if I lose my Playlist etc. How should I chance my family account? PlanPremiumCountryTurkey DeviceSony Xperia Operating System(Android My Question or ...

  • Newbie
  • I am a member of a family account. But I want to leave the exceed one and create a new one. I wonder if I lose my Playlist etc. How should I chance my family account?  Plan Premium Country T...
  • Katerina
  • Spotify Legend
  • 600 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 600 Views
  • 2 replies
  • 0 likes

Superuser Contribution if i delete my account, will it remove me from the family plan i’m on? like will that spot open up?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Casual Listener
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Katerina
  • Spotify Legend
  • 2148 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2148 Views
  • 3 replies
  • 0 likes

Superuser Contribution Family Premium devices stopping others

PlanFamily PremiumCountryIreland Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) Recently upgraded to Family premium. When we each listen to our music on our devices it interrupts other...

  • Newbie
  • Plan Family Premium Country Ireland   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   Recently u...
  • Katerina
  • Spotify Legend
  • 754 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 754 Views
  • 6 replies
  • 0 likes

Family Plan error

PlanPremium FamilyCountrySpainMy Question or IssueMy family changed their address recently. We canceled the family plan to create it in the new address.It is impossible for us to validate my father's account, it indicates in the invitation that the a...

  • Newbie
  • Plan Premium Family Country Spain My Question or Issue My family changed their address recently. We canceled the family plan to create it in the new address. It is impossible for us to v...
  • OneByBoo
  • Roadie
  • 301 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 301 Views
  • 1 replies
  • 0 likes

Solved!! Will I lose my saved playists/songs/artists if I don't pay premium on time?

PlanPremiumCountryGermanyDeviceSamsung Galaxy S10, Desktop (Windows 10)Operating System(Android Pie One UI, Windows 10) My Question or IssuePreviously, I use premium for students and pay 5 EUR per month. A friend of mine wants to send me an invitatio...

  • Casual Listener
  • ...remium for students and pay 5 EUR per month. A friend of mine wants to send me an invitation to use Family Premium, which will cost me 2,5 EUR per month. I already cancelled of my current premium. The p...
  • OneByBoo
  • Roadie
  • 582 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 582 Views
  • 7 replies
  • 0 likes

Family Subscription Cancel and Resubscribed

Plan Family PremiumCountry SingaporeDevice Sony XZ1Operating System Android My Question or IssueWe recently cancelled our family subscription due to some reasons and wanted to resubscribe back. However, upon subscription our address was not prompted ...

  • Newbie
  • Plan Family Premium Country Singapore Device Sony XZ1 Operating System  Android  My Question or Issue We recently cancelled our family subscription due to some r...
  • Billy-J
  • Spotify Star
  • 298 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 298 Views
  • 1 replies
  • 0 likes