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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140048 Views
  • 32 replies
  • 8 likes
  • 140048 Views
  • 32 replies
  • 8 likes

Payment failure

PlanFreeCountryBrazilDeviceGalaxy J8Operating SystemAndroid My Question or IssueI went to renew my Family plan and I always fail to pay, I've tried 2 cards and I can't renew.I went to renew my Family plan and I always fail to pay, I've tried 2 cards ...

  • Visitor
  •   Plan Free Country Brazil Device Galaxy J8 Operating System Android   My Question or Issue I went to renew my Family plan and I always fail to pay, I've tried 2 cards and I c...
  • OneByBoo
  • Roadie
  • 365 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 365 Views
  • 1 replies
  • 0 likes

Superuser Contribution Payment Failure

PlanFreeCountryIndiaDeviceGalaxy s9Operating SystemAndroid My Question or IssueI want to subscribe for premium family plan but the payment keeps failing and asks me to try again later. I have tried using another card but to no avail.

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  • Casual Listener
  •   Plan Free Country India Device Galaxy s9 Operating System Android   My Question or Issue I want to subscribe for premium family plan but the payment keeps failing and asks me t...
  • Xenia
  • Moderator
  • 1080 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 1080 Views
  • 5 replies
  • 1 likes

Solved!!Superuser Contribution Cannot play simultanously

PlanPremium FamilyCountryDenmarkDevice(iPhone 8, Samsung Galaxy 7)Operating System(Windows 10,etc.) My Question or IssueWhenever my wife starts playing, my playing stops! If I restart, her device stops playing. We do have seperate accounts! Furthermo...

  • Casual Listener
  • Plan Premium Family Country Denmark Device (iPhone 8, Samsung Galaxy 7) Operating System (Windows 10,etc.)   My Question or Issue Whenever my wife starts playing, my playing stops! I...
  • Finitronc
  • Casual Listener
  • 1311 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 1311 Views
  • 10 replies
  • 0 likes

Seguir membros do plano família

PlanoPremium PaísBrasil Sistema OperacionalWindows 10 Minha pergunta ou problemaEu uso o plano familiar e gostaria de uma forma fácil de localizar e seguir os membros do meu plano no aplicativo. Alguns membros até são mais fáceis de encontrar por con...

  • Visitor
  • Plano Premium   País Brasil   Sistema Operacional Windows 10   Minha pergunta ou problema Eu uso o plano familiar e gostaria de uma forma fácil de localizar e seguir os membr...
  • Brunelicia
  • Community Legend
  • 462 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 462 Views
  • 1 replies
  • 0 likes

Superuser Contribution Duplicated family plan in a same address

PlanPremiumCountryHong Kong Device(iPhone XR)Operating System(iOS 13.3.1) My family and I duplicated to start the family plan tdy and now I can’t confirm the address on the invitation link they sent...plz help thanks

  • Visitor
  • Plan Premium Country Hong Kong Device (iPhone XR) Operating System (iOS 13.3.1)   My family and I duplicated to start the family plan tdy and now I can’t confirm the address on the i...
  • Xenia
  • Moderator
  • 492 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 492 Views
  • 1 replies
  • 0 likes

Superuser Contribution New Terms and kids in college

Now that Spotify will be using GPS location to validate location will I run into problems since my 2 oldest just went back to college? Their permanent address is our home address. However, they live in the dorms on campus while school is in session.

  • Visitor
  • Now that Spotify will be using GPS location to validate location will I run into problems since my 2 oldest just went back to college? Their permanent address is our home address. However, they live ...
  • Xenia
  • Moderator
  • 3604 Views
  • 8 replies
  • 16 likes
  • Premium for Family
  • 3604 Views
  • 8 replies
  • 16 likes

Solved!! Moved - Change to another Family Premium Account

Hello, I moved so I want to keep my account but just start my own family premium account. How does that work ? I just saw that I can switch to the normal premium, free oder student

  • Visitor
  • Hello, I moved so I want to keep my account but just start my own family premium account. How does that work ? I just saw that I can switch to the normal premium, free oder student
  • Emilia_8
  • Community Legend
  • 1493 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1493 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cannot add family member says she is in a different country.

I'm trying to add my little sister to our family plan. It says she is lives in another country, she has tried clearing cookies, cache, using a different browser, using the GPS to set the location, using manual entry but it won't allow the invite to g...

  • Newbie
  • I'm trying to add my little sister to our family plan. It says she is lives in another country, she has tried clearing cookies, cache, using a different browser, using the GPS to set the location, u...
  • Peter
  • Spotify Legend
  • 716 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 716 Views
  • 3 replies
  • 0 likes

Superuser Contribution I want to change spotify statistics to between accounts

Hi I just got in to spotify family. But I used to listen a lot music with plan manager account. I want all the old statistics to this new account and play lists. Is this possible?

  • Visitor
  •   Hi  I just got in to spotify family. But I used to listen a lot music with plan manager account. I want all the old statistics to this new account and play lists. Is this possible? 
  • Petya
  • Community Legend
  • 1017 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1017 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't upgrade to Premium for Family

PlanPremium - 6 monthsCountryVietnam My Question or IssueI've recently subscribed Premium, been using for a few days. Payment was made thru an e-wallet in Vietnam. How can I upgrade to Premium for Family?

  • Casual Listener
  • ...pgrade to Premium for Family?
  • Petya
  • Community Legend
  • 872 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 872 Views
  • 3 replies
  • 0 likes

Superuser Contribution Will the premium dual accounts make me have to start over and lose my playlists?

PlanFree/PremiumCountry Canada Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country Canada    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or I...
  • Mario
  • Spotify Legend
  • 423 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 423 Views
  • 1 replies
  • 0 likes

Solved!! Premium Family but sister works in Peace Corps in Africa

I'm looking to upgrade my subscription account to Premium Family. But my sister works in the Peace Corps in Africa (not allowed to say the specific location because of national security reasons), and so she is obviously unable to be at me and my mom'...

  • Visitor
  • I'm looking to upgrade my subscription account to Premium Family. But my sister works in the Peace Corps in Africa (not allowed to say the specific location because of national security reasons), a...
  • Maxim
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 464 Views
  • 1 replies
  • 0 likes

Solved!! Spotify Premium Duo in UAE

PlanPremium DuoCountryUAEMy Question or IssueWhen will Premium Duo is going to be available in United Arab Emirates?

  • Casual Listener
  • Plan Premium Duo Country UAE My Question or Issue When will Premium Duo is going to be available in United Arab Emirates?
  • Maxim
  • Spotify Star
  • 796 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 796 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Wechsel zum Familien Premium

Hallo ich habe gerade eben meine Frau in Family Abo hinzugefügt und habe ihr Premium Abo nicht gekündigt funktioniert das automatisch oder muss das irgendwie noch gemacht werden?

  • Visitor
  • Hallo ich habe gerade eben meine Frau in Family Abo hinzugefügt und habe ihr Premium Abo nicht gekündigt funktioniert das automatisch oder muss das irgendwie noch gemacht werden? 
  • Ivan
  • Spotify Legend
  • 400 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 400 Views
  • 1 replies
  • 0 likes

Is it possible to merge Playlists and Library among family members?

PlanPremium FamilyCountryUSADevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I previously used my wife's individual Premium account, to which both of us have added a...

  • Casual Listener
  • Plan Premium Family Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  I...
  • bzellmer
  • Casual Listener
  • 466 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 466 Views
  • 2 replies
  • 1 likes

Superuser Contribution Why does Spotify insist on using my user account for others on a Family account?

PlanFamilyCountryGreat BritainDeviceOnePlus 7, Google HomeOperating SystemAndroid 10 My Question or IssueEvery time someone else uses Spotify it insists on playing through my own user account (as part of Family). This means I cannot play music or I e...

  • Visitor
  • Plan Family Country Great Britain Device OnePlus 7, Google Home Operating System Android 10   My Question or Issue Every time someone else uses Spotify it insists on playing through m...
  • Xenia
  • Moderator
  • 437 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Person in family working in another country and unable to join family plan.

I just switched from a personal plan to a spotify family plan, the problem is, the person I want to invite is working in another country right now. They DO reside with me, but they aren't here now. I want to add them to the plan but it seems impossib...

  • Visitor
  • I just switched from a personal plan to a spotify family plan, the problem is, the person I want to invite is working in another country right now. They DO reside with me, but they aren't here now. I...
  • Ivan
  • Spotify Legend
  • 465 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 465 Views
  • 1 replies
  • 0 likes

Superuser Contribution playlist playback

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueError message: Unable to play "name of song"- please upgrade your account with Spotify to bec...

  • Newbie
  • ...essage: Unable to play "name of song"- please upgrade your account with  Spotify to become a full subscriber.   I have a valid and current Family premium membership.  Why is t...
  • Xenia
  • Moderator
  • 335 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 335 Views
  • 1 replies
  • 0 likes

Google Assitant and Family Account

PlanFamilyCountryFrance My Question or IssueHi, I have an Account for my family (with two accounts, my wife and I) and as I also have some google home mini, I've linked my account to my google account, so far everything basic but... if I'm on my way ...

  • Visitor
  • Plan Family Country France   My Question or Issue Hi,   I have an Account for my family (with two accounts, my wife and I) and as I also have some google home mini, I've linked my a...
  • Tanita408
  • Regular
  • 372 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 372 Views
  • 1 replies
  • 0 likes

Superuser Contribution issue changing countries and setting up family plan

Hi, Firstly, I was notified by the system I could not set up a family plan. Now, I am being charged for it and cannot add family members. I think the issue is because I originally had a US account but now live in Germany. I've tried using both my US ...

  • Casual Listener
  • Hi,   Firstly, I was notified by the system I could not set up a family plan.   Now, I am being charged for it and cannot add family members.    I think the issue is b...
  • Mario
  • Spotify Legend
  • 484 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 484 Views
  • 1 replies
  • 0 likes