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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179252 Views

32 replies

9 likes

  • 179252 Views
  • 32 replies
  • 9 likes

Daughter cant join family account

Daughter cant join family account. She was removed before but is being added again. Same account and same email but she gets the error saying you can only join once a year.Any help?

Newbie

Daughter cant join family account. She was removed before but is being added again. Same account and same email but she gets the error saying you can only join once a year. Any help?

Maxim

Spotify Star

476 Views

2 replies

0 likes

Premium for Family
  • 476 Views
  • 2 replies
  • 0 likes

Family Invite not working

Hi Guys can anyone help me!!! When i accept a family invitation i click 'accept invitation' take me through to the confirmation page where i place my details in to confirm i live in the same house, however it does not accept my details and continues ...

Casual Listener

Hi Guys can anyone help me!!! When i accept a family invitation i click 'accept invitation' take me through to the confirmation page where i place my details in to confirm i live in the same house, h...

drewduds

Visitor

3654 Views

6 replies

0 likes

  • 3654 Views
  • 6 replies
  • 0 likes

Superuser Contribution Error - Adresses are not matching

PlanFamily PremiumCountrySwitzerland I just upgraded my premium account to a family premium account. Now I wanted to invite my family members - but they always get the same error "you have to live in the same country". When I registered Spotify (a co...

Newbie

Plan Family Premium Country Switzerland   I just upgraded my premium account to a family premium account. Now I wanted to invite my family members - but they always get the same error "y...

Vasil

Moderator

588 Views

1 replies

0 likes

Premium for Family
  • 588 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiun

Hello! I'm having trouble trying to connect at my family plan. I open the link, follow the steps and it keeps saying that my street name is wrong - which is really strange because I know I write in the right form. What should I do?

Newbie

Hello! I'm having trouble trying to connect at my family plan. I open the link,  follow the steps and it keeps saying that my street name is wrong - which is really strange because I know I w...

Alex

Spotify Legend

584 Views

2 replies

0 likes

  • 584 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family subscription problem

Hello I have a problem with my family subscription. I've got a premium subscription and want to invite my girlfriend to the family subscription. But I can't find this option in my account (neither in phone and on the website). May it is caused by cou...

Newbie

Hello  I have a problem with my family subscription. I've got a premium subscription and want to invite my girlfriend to the family subscription. But I can't find this option i...

Vasil

Moderator

410 Views

2 replies

0 likes

Premium for Family
  • 410 Views
  • 2 replies
  • 0 likes

App Version 8.5.28 does not go online anymore

Last week I changed from Premium to family account.Now the ipad of my daughter, working with the main account before this change, does not go online anymore.She is using an iPad iOS Version 10.5, no upgrade possible anymore. The spotify app is versio...

Newbie

Last week I changed from Premium to family account. Now the ipad of my daughter, working with the main account before this change, does not go online anymore. She is using an iPad iOS Version 10.5...

Maxim

Spotify Star

531 Views

1 replies

0 likes

Premium for Family
  • 531 Views
  • 1 replies
  • 0 likes

Superuser Contribution How many in familyplan?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI have familyplan and there it says I only can have 5 accounts. But accordind to the inform...

Visitor

...ave familyplan and there it says I only can have 5 accounts. But accordind to the information about familyplan it sägs 6. Why can I only have 5?

Elena

Moderator

326 Views

1 replies

0 likes

Premium for Family
  • 326 Views
  • 1 replies
  • 0 likes

[Developer] Add option to remove lock from changing family plans within 12 months

Due to a technical error by Spotify, we had to create a new family Spotify account and cancel the previous one. However, due to the lock that prevents changing family accounts within 12 months, I was not able to join the family account. Customer serv...

Visitor

Due to a technical error by Spotify, we had to create a new family Spotify account and cancel the previous one. However, due to the lock that prevents changing family accounts within 12 months, I w...

266 Views

0 replies

0 likes

Developer
  • 266 Views
  • 0 replies
  • 0 likes

Solved!!Superuser Contribution Problem setting up Family Plan

Hi wonder if someone can help. Have had a Spotify Premium account for ages, but now decided to go for the family account.Before my daughter and I shared the music time, with only one of us using it at a time.Now I have ammended the account as we both...

Newbie

Hi wonder if someone can help.   Have had a Spotify Premium account for ages, but now decided to go for the family account. Before my daughter and I shared the music time, with only one of u...

Maxim

Spotify Star

1697 Views

5 replies

0 likes

  • 1697 Views
  • 5 replies
  • 0 likes

Member kicked out when upgraded

Hi, I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well. But when I upgraded my wife got kicked out of premium without any warning. Superbad experience, how is it possible that the upgra...

Casual Listener

Hi,   I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well.   But when I upgraded my wife got kicked out of premium w...

Maxim

Spotify Star

444 Views

1 replies

0 likes

Premium for Family
  • 444 Views
  • 1 replies
  • 0 likes

Solved!! Billing Date When Switching to Duo

Hello,I currently have a Solo Premium subscription with the billing date being on the 1st of the month.I'm expecting to switch into a Duo Premium subscription, so I was wondering how the billing date will change (if so); and what would I need to do t...

Newbie

Hello, I currently have a Solo Premium subscription with the billing date being on the 1st of the month. I'm expecting to switch into a Duo Premium subscription, so I was wondering how the billing ...

Maxim

Spotify Star

669 Views

1 replies

0 likes

Premium for Family
  • 669 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan manager change payment method to new different country

Will all the members in my plan be removed in the next billing? If that happens can they re-join my plan immediately again or they have to wait 12 months to cool-down. Or maybe their region will automatically change to the new country tied to my new ...

Newbie

Will all the members in my plan be removed in the next billing? If that happens can they re-join my plan immediately again or they have to wait 12 months to cool-down. Or maybe their region will auto...

OscarDC

Moderator

684 Views

1 replies

0 likes

Premium for Family
  • 684 Views
  • 1 replies
  • 0 likes

Family subscription for Vietnam region?

Hello, is the family subscription option available for Vietnam region?

Newbie

Hello, is the family subscription option available for Vietnam region?

doanbaanh

Newbie

8456 Views

4 replies

5 likes

  • 8456 Views
  • 4 replies
  • 5 likes

Superuser Contribution Can't accpet family plan invitation

PlanFamily PremiumCountryMéxicoDeviceDesktop PC and LG smartphoneOperating SystemWindows 11 and Android 12 My Question or IssueI have upgraded my premium plan to a family version now that my nephew wanted his own account, so I created a new one for h...

Newbie

Plan Family Premium Country México Device Desktop PC and LG smartphone Operating System Windows 11 and Android 12   My Question or Issue I have upgraded my premium plan to a family v...

Kiril

Moderator

579 Views

1 replies

0 likes

Premium for Family
  • 579 Views
  • 1 replies
  • 0 likes

adding younger children

PlanPremium FamilyCountryNetherlandsDevicePC, tabletsOperating Systemwindows 10 64-bit My Question or Issue Found the same question posted in 2016 and 2018. Still wondering. Before I can add my children into the family account, I must make them a spo...

Casual Listener

  Plan Premium Family Country Netherlands Device PC, tablets Operating System windows 10 64-bit   My Question or Issue  Found the same question posted in 2016 and 2018. S...

mepbph

Casual Listener

438 Views

2 replies

0 likes

Premium for Family
  • 438 Views
  • 2 replies
  • 0 likes

Adding to family plan

Hi, my problem is that I registered my Spotify in Poland, and chosen family Spotify, then I moved to Denmark and trying add my girlfriend to it, she has Spotify registration on Denmark and there is some issue to add her, I did sent her invitation, I ...

Newbie

Hi, my problem is that I registered my Spotify in Poland, and chosen family Spotify, then I moved to Denmark and trying add my girlfriend to it, she has Spotify registration on Denmark and there is s...

Maxim

Spotify Star

420 Views

1 replies

0 likes

Premium for Family
  • 420 Views
  • 1 replies
  • 0 likes

Superuser Contribution Member of family has lost access and all playlists. How does she get them back?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Newbie

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Alex

Spotify Legend

888 Views

1 replies

0 likes

Premium for Family
  • 888 Views
  • 1 replies
  • 0 likes

Superuser Contribution New to Family

PlanFamily PremiumCountrySouth Africa DeviceSamsungOperating SystemAndroid My Question or IssueHey Guys, I have just signed up to Spotify family account. I have a son who had his own premium that I have sent the link to move across and 2 daughters th...

Casual Listener

  Plan Family Premium Country South Africa     Device Samsung Operating System Android   My Question or Issue Hey Guys, I have just signed up to Spotify family a...

Yordan

Moderator

518 Views

1 replies

0 likes

Premium for Family
  • 518 Views
  • 1 replies
  • 0 likes

Superuser Contribution Daughter's account details can't be found

Plan: Premium FamilyCountry: Ireland Device: All devicesOperating System: Multiple OS Hi there,I have a Premium Family plan that includes my daughter's account - I can see it on the plan and have also checked through a playlist of hers, so it exists!...

Newbie

Plan: Premium Family Country: Ireland   Device: All devices Operating System: Multiple OS   Hi there, I have a Premium Family plan that includes my daughter's account - I can see i...

Yordan

Moderator

734 Views

2 replies

0 likes

Premium for Family
  • 734 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family member from another country

Hi! I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me? thank you in advance!

Newbie

Hi!  I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me?   thank you in advance!

Jeremy

Spotify Legend

928 Views

2 replies

0 likes

Subscription
  • 928 Views
  • 2 replies
  • 0 likes