Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20232 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179252 Views
32 replies
9 likes
Daughter cant join family account. She was removed before but is being added again. Same account and same email but she gets the error saying you can only join once a year.Any help?
Daughter cant join family account. She was removed before but is being added again. Same account and same email but she gets the error saying you can only join once a year. Any help?
Spotify Star
476 Views
2 replies
0 likes
Hi Guys can anyone help me!!! When i accept a family invitation i click 'accept invitation' take me through to the confirmation page where i place my details in to confirm i live in the same house, however it does not accept my details and continues ...
Hi Guys can anyone help me!!! When i accept a family invitation i click 'accept invitation' take me through to the confirmation page where i place my details in to confirm i live in the same house, h...
Visitor
3654 Views
6 replies
0 likes
PlanFamily PremiumCountrySwitzerland I just upgraded my premium account to a family premium account. Now I wanted to invite my family members - but they always get the same error "you have to live in the same country". When I registered Spotify (a co...
Plan Family Premium Country Switzerland I just upgraded my premium account to a family premium account. Now I wanted to invite my family members - but they always get the same error "y...
Moderator
588 Views
1 replies
0 likes
Hello! I'm having trouble trying to connect at my family plan. I open the link, follow the steps and it keeps saying that my street name is wrong - which is really strange because I know I write in the right form. What should I do?
Hello! I'm having trouble trying to connect at my family plan. I open the link, follow the steps and it keeps saying that my street name is wrong - which is really strange because I know I w...
Spotify Legend
584 Views
2 replies
0 likes
Hello I have a problem with my family subscription. I've got a premium subscription and want to invite my girlfriend to the family subscription. But I can't find this option in my account (neither in phone and on the website). May it is caused by cou...
Hello I have a problem with my family subscription. I've got a premium subscription and want to invite my girlfriend to the family subscription. But I can't find this option i...
Moderator
410 Views
2 replies
0 likes
Last week I changed from Premium to family account.Now the ipad of my daughter, working with the main account before this change, does not go online anymore.She is using an iPad iOS Version 10.5, no upgrade possible anymore. The spotify app is versio...
Last week I changed from Premium to family account. Now the ipad of my daughter, working with the main account before this change, does not go online anymore. She is using an iPad iOS Version 10.5...
Spotify Star
531 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI have familyplan and there it says I only can have 5 accounts. But accordind to the inform...
...ave familyplan and there it says I only can have 5 accounts. But accordind to the information about familyplan it sägs 6. Why can I only have 5?
Moderator
326 Views
1 replies
0 likes
Due to a technical error by Spotify, we had to create a new family Spotify account and cancel the previous one. However, due to the lock that prevents changing family accounts within 12 months, I was not able to join the family account. Customer serv...
Due to a technical error by Spotify, we had to create a new family Spotify account and cancel the previous one. However, due to the lock that prevents changing family accounts within 12 months, I w...
266 Views
0 replies
0 likes
Hi wonder if someone can help. Have had a Spotify Premium account for ages, but now decided to go for the family account.Before my daughter and I shared the music time, with only one of us using it at a time.Now I have ammended the account as we both...
Hi wonder if someone can help. Have had a Spotify Premium account for ages, but now decided to go for the family account. Before my daughter and I shared the music time, with only one of u...
Spotify Star
1697 Views
5 replies
0 likes
Hi, I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well. But when I upgraded my wife got kicked out of premium without any warning. Superbad experience, how is it possible that the upgra...
Hi, I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well. But when I upgraded my wife got kicked out of premium w...
Spotify Star
444 Views
1 replies
0 likes
Hello,I currently have a Solo Premium subscription with the billing date being on the 1st of the month.I'm expecting to switch into a Duo Premium subscription, so I was wondering how the billing date will change (if so); and what would I need to do t...
Hello, I currently have a Solo Premium subscription with the billing date being on the 1st of the month. I'm expecting to switch into a Duo Premium subscription, so I was wondering how the billing ...
Spotify Star
669 Views
1 replies
0 likes
Will all the members in my plan be removed in the next billing? If that happens can they re-join my plan immediately again or they have to wait 12 months to cool-down. Or maybe their region will automatically change to the new country tied to my new ...
Will all the members in my plan be removed in the next billing? If that happens can they re-join my plan immediately again or they have to wait 12 months to cool-down. Or maybe their region will auto...
Moderator
684 Views
1 replies
0 likes
Hello, is the family subscription option available for Vietnam region?
Hello, is the family subscription option available for Vietnam region?
Newbie
8456 Views
4 replies
5 likes
PlanFamily PremiumCountryMéxicoDeviceDesktop PC and LG smartphoneOperating SystemWindows 11 and Android 12 My Question or IssueI have upgraded my premium plan to a family version now that my nephew wanted his own account, so I created a new one for h...
Plan Family Premium Country México Device Desktop PC and LG smartphone Operating System Windows 11 and Android 12 My Question or Issue I have upgraded my premium plan to a family v...
Moderator
579 Views
1 replies
0 likes
PlanPremium FamilyCountryNetherlandsDevicePC, tabletsOperating Systemwindows 10 64-bit My Question or Issue Found the same question posted in 2016 and 2018. Still wondering. Before I can add my children into the family account, I must make them a spo...
Plan Premium Family Country Netherlands Device PC, tablets Operating System windows 10 64-bit My Question or Issue Found the same question posted in 2016 and 2018. S...
Casual Listener
438 Views
2 replies
0 likes
Hi, my problem is that I registered my Spotify in Poland, and chosen family Spotify, then I moved to Denmark and trying add my girlfriend to it, she has Spotify registration on Denmark and there is some issue to add her, I did sent her invitation, I ...
Hi, my problem is that I registered my Spotify in Poland, and chosen family Spotify, then I moved to Denmark and trying add my girlfriend to it, she has Spotify registration on Denmark and there is s...
Spotify Star
420 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
888 Views
1 replies
0 likes
PlanFamily PremiumCountrySouth Africa DeviceSamsungOperating SystemAndroid My Question or IssueHey Guys, I have just signed up to Spotify family account. I have a son who had his own premium that I have sent the link to move across and 2 daughters th...
Plan Family Premium Country South Africa Device Samsung Operating System Android My Question or Issue Hey Guys, I have just signed up to Spotify family a...
Moderator
518 Views
1 replies
0 likes
Plan: Premium FamilyCountry: Ireland Device: All devicesOperating System: Multiple OS Hi there,I have a Premium Family plan that includes my daughter's account - I can see it on the plan and have also checked through a playlist of hers, so it exists!...
Plan: Premium Family Country: Ireland Device: All devices Operating System: Multiple OS Hi there, I have a Premium Family plan that includes my daughter's account - I can see i...
Moderator
734 Views
2 replies
0 likes
Hi! I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me? thank you in advance!
Hi! I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me? thank you in advance!
Spotify Legend
928 Views
2 replies
0 likes
