Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
So I've bought a Spotify Premium voucher, and thought I can use the 60 euros to pay for 3 months of family premium instead of 6 months of premium. But now it seems that it only added 6 months of premium and does not allow to upgrade my account to fam...
PlanPremiumCountryLatviaDevice(multiple)Operating System(Windows 10, OS 11, Android, IOS) My Question or IssueMy Family Mix doesn't fill up, although the feature appeared after I was on a family subscription with my family members. We use spotify reg...
PlanFamily PremiumCountryNew ZealandDeviceHuawei P30Operating SystemAndroid v. 9 My Question or IssueI recently discovered the family mix playlist which has been cool to see what everyone else listens to and similarities between family members. Howev...
PlanPremiumCountryUnited StatesDeviceiPhone 7 PlusOperating SystemiOS 10 My Question or IssueMy family just switched to the family premium subscription, and I just switched to it from my student discount. I was just checking to see if only the family...
I've canceled his premium account and have tried moving him over to my plan but it always returns "There was a problem Try Again Later" ; I have tried on incognito, another device and school computer, nothing works.Now wat?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI'm trying to join my friend's duo plan, the adress is right and it's my current position but...
PlanPremium for FamilyCountryBelgiumDeviceOne plusOperating Systendroid Oreo My Question or IssueHow come that I can see my daughter's listening history and all the rest of her music on my phone? I took Premium for Family to get rid of this.
Plan: FamilyFree/Premium: Premium Country: Germany Device(Samsung Galaxy Note 3)Operating System(Android 5) My Question or IssueI confirmed my current address today after logging in to Spotify.Then I invited my son, i.e. sent him the link created by ...
PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) When I try to input my address for the spotify family invitation (both map tracking and manual), it says "there was a ...
PlanPremiumCountrySverigeDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHur fungerar premium family när man har delad vårdnad och barnen har olika dresser?
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWe used the same account so we have many playlists. Now using the family premium the other fa...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI fully and completely agree with the complaints about the situation with the premium plans a...
Hi i already had myself and 1 family member in our family account and I have recently added 2 more members but on the android app the 2 new members will not show as members in the family mix playlist and none of their song show. I have read all the h...
Son had spotify but has now joined family accountand he has lost his username and been allotted an 11 digit number.How can I change this to his name please or contact spotify to get them to change please.ThanksSpeedo
If not the ability to restrict explicit content and music, is there any way to at least see what my kids are listening to? This seems like a bare minimum functionality workaround.
When my daughter opens the invite link, she gets the message “you can’t join your own plan.” I don’t get it. Is this because we have family sharing and she downloaded Spotify from the App Store through the cloud? She has an iphone7
ContextMy son is using spotify without any problem on his own account (on the same familly premium plan) with both his computer and his android smartphone.I'm using spotify on my own account with my Windows 10 computer without any problem.The problem...
PlanPremium FamilyCountryGermanyDevice(iPhone 8, Phone 7, Windows PC, Sonos) My Question or IssueI have a premium family account - how to assign a specific device to a specific user ?
PlanFree/PremiumCountry DeviceIPhone XR. Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanFree/PremiumCountryMexicoDeviceiPhone 6s plusOperating SystemiOS 12.4.1 My Question or Issueit doesnt let my buy premium for the family