Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Just quickly...
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
The mail with request of spotify to verify the home adress was on spam
and now a family member is blocked for 12 months. How can I reactivate
the account?
Hello,I recently upgraded to Premium so I could share Spotify with my
mom. But if I'm listening to mine, she can't listen to hers, and vice
versa. She was at work listening to her playlist, and I was at home
searching songs, but I could HEAR what SHE...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro
late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My
Question or IssueI have the family plan which has duplicate accounts on
them. I need to be able to see the ema...
...ave the family plan which has duplicate accounts on them. I need to be able to see the email addresses of each to know which ones are good and which ones I need to delete.
Hi All,Both son and daughter has premium and I am looking at an account
also.So, looking at the Family Sub so my wife can also have an
account.HOWEVER, my daughter will be going to Uni in a few weeks.She
will be living away from home, but still legal...
Hi All, Both son and daughter has premium and I am looking at an account also. So, looking at the Family Sub so my wife can also have an account. HOWEVER, my daughter will be going to Uni in a f...
Plan: PremiumCountry: Philippines Hi! I just updated my credit card
details after a payment error, and now I couldn't get back to my premium
family plan. I am now just registered as a premium user. When I try to
upgrade, I get a notification saying: ...
Plan: Premium Country: Philippines Hi! I just updated my credit card details after a payment error, and now I couldn't get back to my premium family plan. I am now just r...
PlanFamily/PremiumCountryUK DeviceiPhone and AndroidOperating Systemn/a
My Question or IssueI have jut installed Spotify kids on my child's iOS
device, having used the normal spotify app for each family member for
some time. However, when I then try ...
Plan Family/Premium Country UK Device iPhone and Android Operating System n/a My Question or Issue I have jut installed Spotify kids on my child's iOS device, having used t...
Hi, I want to add my 12+ Year old Twins to my Premium Family Account but
they have to register a new Account. Due to german Regulations in
Spotify AGBs, they can only register at the age of 16 (With parental
agreement) or older. There is Spotify Kids...
Hi, I want to add my 12+ Year old Twins to my Premium Family Account but they have to register a new Account. Due to german Regulations in Spotify AGBs, they can only register at the a...
Plan : Family PremiumCountry : Australia My Question or Issue: I'm
currently paid and next bill cycle is on the 25th December, Family
premium but i had a pop up message that tells me it ends in 7 days. The
same message popped up for another family me...
Plan : Family Premium Country : Australia My Question or Issue: I'm currently paid and next bill cycle is on the 25th December, Family premium but i had a pop up message that tells m...
PlanPremium FamilyCountryGermanyDevice(Huawei P20 lite)Operating
System(Android My Question or IssueHello,I have problems using the
offline mode. When i download something, it is available right
afterwards. But after a while, closing the app and list...
Plan Premium Family Country Germany Device (Huawei P20 lite) Operating System (Android 😎 My Question or Issue Hello, I have problems using the offline mode. When i download s...
Ok, I have a family plan but only allows me to link 5 Emails so... how
can link my 6th email?it doesnt let me add the last one I only have 5
emails linked to my family plan, any help with
this?PlanPremiumCountryUSA My Question or IssueOk, I have a fa...
Ok, I have a family plan but only allows me to link 5 Emails so... how can link my 6th email? it doesnt let me add the last one I only have 5 emails linked to my family plan, any help with this? P...
Hi my current subscription is premium for students. It’s good except for
my daughter uses it too and occasionally we want to listen at the same
time. I would like her to have her own profile but I don’t want to
sacrifice Hulu and Showtime as a conseq...
...on’t want to sacrifice Hulu and Showtime as a consequence of switching to the family plan. Is there a student plan for families? I doubt it but thought I would ask. How much is the family plan? Any h...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro
late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My
Question or IssueKartımdan dün para çekilmiş 26.99tl ve iade almak
istiyorum premium'u iptal ettim
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Kartımd...
PlanPremiumCountryDenmarkDevicePC, IPhoneOperating SystemIOS, Windows 10
My Question or IssueHi SpotifyI like the fact that you try out things,
like it a lot even. Sometimes ideas aren't great, though, and then it
would be really great to be able to ...
...ometimes ideas aren't great, though, and then it would be really great to be able to disable them. Your new Family Mix is one such case - I honestly don't think you understand your users that well, if you t...
Hi folks,subscribed to Spotify family as I thought this is the ideal way
for my family and me to enjoy the Spotify music experience - here comes
the BUT - Spotify kids seems to be not released in Austria so far so my
kids are not able to enjoy Spotif...
Hi folks, subscribed to Spotify family as I thought this is the ideal way for my family and me to enjoy the Spotify music experience - here comes the BUT - Spotify kids seems to be not released in A...
Eu paguei o plano familiar semestral, mas apesar de já ter o recibo no
Spotify e o valor descontado do banco, toda vez que eu entro para tentar
adicionar um membro ele me direciona para a página de compra do Premium,
mesmo eu já tendo pago. Já tentei...
Eu paguei o plano familiar semestral, mas apesar de já ter o recibo no Spotify e o valor descontado do banco, toda vez que eu entro para tentar adicionar um membro ele me direciona para a página de c...
Hello, Is it possible to use one of the available members for the family
plan to create a dedicated account for my Sonos system? Would I need to
create a separate email address for that? It's annoying when I am
listening to music on my laptop or phon...
Hello, Is it possible to use one of the available members for the family plan to create a dedicated account for my Sonos system? Would I need to create a separate email address for that? I...
Mon garçon a un compte Premium et il voudrait arrêter son forfait pour
venir sur mon forfait familial.Est-ce que s'il annule son forfait
Premium pour venir sur le mien, il perdra ses playlist aimées et
téléchargées ?Évidemment, il ne veut pas rien pe...
Mon garçon a un compte Premium et il voudrait arrêter son forfait pour venir sur mon forfait familial. Est-ce que s'il annule son forfait Premium pour venir sur le mien, il perdra ses playlist aimée...
PlanPremiumCountryUKDeviceSamsung Galaxy 9 +Operating SystemAndroidMy
Question or IssueHow do i rejoin back onto the family mix? As i
accidentally left it due by mispressing the wrong button but there isn't
any option to join back onto it.
Plan Premium Country UK Device Samsung Galaxy 9 + Operating System Android My Question or Issue How do i rejoin back onto the family mix? As i accidentally left it due by mispressing t...
Our family has several individual Premium subscriptions and we're
considering switching to Family Premium. If we switch to Family Premium,
will all invited users retain all their previously accumulated account
data, mainly created playlists, recommen...
Our family has several individual Premium subscriptions and we're considering switching to Family Premium. If we switch to Family Premium, will all invited users retain all their p...