Cant add a member to family plan

[Naoomi]

I created a family premium account a couple of months back, I was able to add my parents onto the plan without any issues, (they have never had spotify before), however I have been unable to add my brother, every time we have tried it gives an error after confirming the address. We are entering the exact same address as on mine and my parents accounts.

My brother has since cancelled his own premium account as i read somewhere that it may not allow him to join if he already has premium but it still won't work. 

please help as I purchased this for the whole family to use and it's so frustrating that he is unable to join!!

Plan

Premium family

Country

Australia

Device

Samsung 

[Jeremy]

Hi @Naoomi,

Thank you for reaching out to the Community.

If your brother only had Premium Individual it's possible for him to enter yours. However, you're only allowed to switch Premium Family plan one time a year.

Can you ask your brother to accept the invite from a different device?

If that doesn't do the trick, can you have him open the invite from an incognito/private window?

Let us know how it goes 🙂

Take care!