Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
if someone has a single subcription to spotify with an extensive playlist.... does the playlist follow when i add that person to my family plan.... thanks
I live in the UK with my wide and daughter in the same house. I have the Spotify Premium Family.I added my wife a few weeks ago, without problem. Today I try to add my daughter. She had previously been using my own account, so I first had to create a...
I just discovered that in my family bundle there was a complete stranger that joined it. I have no idea for how long this person has been taking advantage from the fact we pay for his account. Nevertheless, how was this possible to happen? Aren't I s...
PlanPremium FamilyCountryGermanyDeviceSamsung Galaxy S8, PCOperating SystemAndroid 8.0.0 & Win 10 My Question or IssueMy daughter found some new Lego Ninjago Audiobooks, which she was able to play a few days ago. But since 3 or 4 days, she cannot pla...
PlanPremium FamilyCountryCanadaDevicePixel, Surface ProOperating SystemWindows 10My Question or IssueOur main account is under my wife, but 3 of our family members have all been using it and fighting over air time. We upgraded to family and sent out ...
I renewed my family plan subscription on the 5 September. As of today all family members are still on the free plan. I have tried to add them multiple times, but when they click on the link to be added to the family plany it says they are already a m...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueif I add a new song on my end, on a Playlist that I already shared, will my gf's playlist ref...
PlanFamilyCountryPortugalDevice(iPhone 8, Macbook air, Lenovo)Operating System(All) My Question or IssueI receive this error any time I add all the address details and confirm. I've tried everything :- My flatmate already cancelled and sent another i...
PlanFamily PremiumCountryChile to VietnamDeviceiPhoneXROperating SystemiOS 10My Question or IssueWe moved from Chile to Vietnam and I wanted to update my payment details in order to use a Vietnam Credit Card. I had Premium Family plan linked to my Ch...
We have a family plan, and even when we are logged in to our individual profiles, only one of us can listen at once. If I'm at my desktop logged in as me and listening, and then my wife logs in as herself and goes to listen on Alexa, I have to stop l...
PlanPremiumCountryUK My Question or IssueWith the release of the new terms and conditions and the emphasis on the family people being at the same address, does this apply to children who are at university but their official home address is still the ...
Why is the only way to invite family members a home address.when the website asked for my address for the first time ever my address apparently doesn’t existhard to believe it ispowered by google maps
how to listen to different music from different member of family plan it seems that we can only listen to one music under family plan under different acount of a family plan any has teh same problem
I have renewed my payment for Spotify Premium for Family last September 9, with Order ID: [snip - Community Moderator edit] I have successfuly added members to my Premium for Family, but now, October 10, it shows that my account is just Spotify Free....
PlanPremium CountryUSA DeviceMultiple Operating SystemMultiple My Question or IssueI recently moved to a new home in a new community and Spotify can't seem to find my address.Any and all help would be greatly appreciated.
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
PlanPremium DuoCountryPolandOperating SystemAndroid 8 and Windows 10 My Question or IssueHi. I started Duo subscription two months ago. On the first day on Duo Mix playlist were my and my girlfriend's songs. I clicked 'Remove explicit songs' (or somt...
I created a family premium account. I sent my mother an email and she accepted. Now its asking her for a password. Do i give her my password? Thanks
Plan PremiumCountry Canada Device(iPhone)Operating System(iOS 10 ) My Question or Issue Someone has taken over my account and upgraded it to the Family Plan. There were 5 more accounts added to the list. I went in and removed all of themI got charged...
Guten Tag, ich nutze Spotify Premium im Family Abo, wir haben unser Abo wovon ich das Hauptkonto habe mit 5 Familienemitgliedern voll ausgeschöpft, gerade kam eine Email zur anpassung der Nutzerbedingungen zum 19.10. Wenn die Adresse nicht stimmt, ka...