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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 70969 Views
  • 32 replies
  • 4 likes
  • 70969 Views
  • 32 replies
  • 4 likes

I'm not included in my Family Mix

PlanPremium Family My Question or IssueI noticed that none of my songs are included in the family mix. I checked with them and my stuff isn't on their playlists either. Any advice? I'd like to see my stuff in the playlists too.

  • Visitor
  • Jeremy
  • Moderator
  • 12488 Views
  • 16 replies
  • 7 likes
  • Premium for Family
  • 12488 Views
  • 16 replies
  • 7 likes

Top Questions: Premium for Family

Hello, Premium for Family members! We’ve outlined some of your most common questions answered, and you can find them below. You can also check out these links if you have questions about invites and payments on the account: How to invite or remove Fa...

  • Spotify
  • Spotify
  • 54480 Views
  • 0 replies
  • 15 likes
  • Premium for Family
  • 54480 Views
  • 0 replies
  • 15 likes

Superuser Contribution Cant change my birth year for college discount.

PlanFree/PremiumCountry USADevice(iPhone 7 plus) My Question or Issue Hey so I’m going into my second year of college and been trying to get this college discount, and for some reason it will not recognize me as a student, I then noticed that it had ...

  • Newbie
  •   Plan Free/Premium Country  USA Device (iPhone 7 plus )   My Question or Issue  Hey so I’m going into my second year of college and been trying to get this college disc...
  • SergioDavid
  • Roadie
  • 348 Views
  • 1 replies
  • 1 likes
  • 348 Views
  • 1 replies
  • 1 likes

Superuser Contribution Plan Familiar premium

PlanFreeCountry ES My Question or Issue Segunda vez que me arruinan el Plan Familiar. Cuando vivía en Lima, me quitaron el Plan de la casa de mi madre, pese a aceptar la invitación, luego le envían un correo diciendo que no han confirmado mi direcció...

  • Newbie
  • Plan Free Country  ES   My Question or Issue   Segunda vez que me arruinan el Plan Familiar. Cuando vivía en Lima, me quitaron el Plan de la casa de mi madre, pese a aceptar la i...
  • SergioDavid
  • Roadie
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

How to ban (Not play a song)

How do I block a song automatically that it doesn't play, ex. (Ariana Grande)? She sucks..... So when I'm playing the UK Top hits from top to bottom, I don't want that playing. Maybe then I'll subscrbe to premium. Cheers!

  • Newbie
  •   How do I block a song automatically that it doesn't play, ex. (Ariana Grande)? She sucks..... So when I'm playing the UK Top hits from top to bottom, I don't want that playing.   Maybe...
  • Bethany_Dawn
  • Community Legend
  • 6087 Views
  • 1 replies
  • 3 likes
  • ban
    Block
    idea
    Premium
  • 6087 Views
  • 1 replies
  • 3 likes

Superuser Contribution Invite will not send

PlanFamilyCountry CanadaDeviceSamsung galaxy 7 My Question or Issue I have a family account and invites will not send to anyone. I have followed all the trouble shooting advice and nothing will work

  • Newbie
  • Plan Family Country  Canada Device Samsung galaxy 7   My Question or Issue  I have a family account and invites will not send to anyone. I have followed all the trouble s...
  • Alfredo
  • Roadie
  • 198 Views
  • 1 replies
  • 0 likes
  • 198 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with premium

PlanFree/PremiumCountry ChileDeviceSony Xperia L1Operating SystemAndroid 7.0 My Question or Issue Hola buenos dias Tengo problemas al activar la cuenta premium, hace unos días compre la oferta **bleep** que ustedes ofrecen, con tarjeta de crédito, a ...

  • Casual Listener
  •   Plan Free/Premium Country  Chile Device Sony Xperia L1 Operating System Android 7.0   My Question or Issue  Hola buenos dias   Tengo problemas al activar la cu...
  • Alfredo
  • Roadie
  • 395 Views
  • 3 replies
  • 0 likes
  • cargo
    cobro
    cobro indebido
    Premium
  • 395 Views
  • 3 replies
  • 0 likes

Superuser Contribution Help with family premium

hello, i need Help with family premium. I switched family about a month ago, because we moved house. Now, our card expired and we had to make a new family and i cant join a family because i can switch a family premium only once in 12 months. Is there...

  • Newbie
  • hello, i need Help with family premium. I switched family about a month ago, because we moved house. Now, our card expired and we had to make a new family and i cant join a family because i can s...
  • SergioDavid
  • Roadie
  • 185 Views
  • 1 replies
  • 0 likes
  • family
  • 185 Views
  • 1 replies
  • 0 likes

premium family member login failed

hello,it is not possible to add a member in our family account. please send me a solution how we add a family member with the same adress like mePlanPremium familyCountry Devicedifferent platformsOperating System Android, Windows 10,etc.) My Question...

  • Not applicable
  • hello, it is not possible to add a member in our family account. please send me a solution how we add a family member with the same adress like me Plan Premium family Country   Device d...
  • user-removed
  • Not applicable
  • 285 Views
  • 1 replies
  • 0 likes
  • 285 Views
  • 1 replies
  • 0 likes

Superuser Contribution Parayı aldı ama üyelik vermedi

Bugün sabah 12.43 'de Spotify Öğrenci Üyeliği için hesabımdan para çekti fakat üyeliğim hala free gözüküyor.

  • Newbie
  • Bugün sabah 12.43 'de Spotify Öğrenci Üyeliği için hesabımdan para çekti fakat üyeliğim hala free gözüküyor. 
  • SergioDavid
  • Roadie
  • 169 Views
  • 1 replies
  • 0 likes
  • 169 Views
  • 1 replies
  • 0 likes

Cant add daughter to family account

Have sent numerous invites to my daughter and she has never received one of them. Checked email spelling etc and its the same. She has a student account so has been paying for that since January when we took this family plan out. She is worried she w...

  • Newbie
  • ...hen we took this family plan out. She is worried she will lose her account if she deletes the student account (that is the only thing we can think of as to why she isnt receiving the invite). Can you a...
  • Bittencourt
  • Spotify Star
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

impossible verification account family

My Question or Issue One of my accounts family has been cancelled even if she resides to my same address. I have tried to re-send the invitation but it is not possible. I am very disappointed because it is not possible communicate directly with spoti...

  • Not applicable
  • My Question or Issue  One of my accounts family has been cancelled even if she resides to my same address. I have tried to re-send the invitation but it is not possible. I am v...
  • user-removed
  • Not applicable
  • 293 Views
  • 1 replies
  • 1 likes
  • family
  • 293 Views
  • 1 replies
  • 1 likes

Superuser Contribution No fue posible sumarte a este plan familiar

PlanPremiumCountry MéxicoDevicecelular, laptopOperating System(Android, Windows 10) My Question or Issuehola, hace 8 dias que me uní a un plan familiar. los 6 usuarios vivimos en la misma direccion y hace 3 dias me llegó un email por parte de spotify...

  • Newbie
  •   Plan Premium Country  México Device celular, laptop Operating System (Android, Windows 10)   My Question or Issue hola, hace 8 dias que me uní a un plan familiar. los 6 us...
  • SergioDavid
  • Roadie
  • 746 Views
  • 1 replies
  • 0 likes
  • family
  • 746 Views
  • 1 replies
  • 0 likes

Superuser Contribution Dudas urgentes.

Tengo varias dudas.Tengo el plan Familiar, la cuestión es, ¿Porque no me deja reproducir ciertas canciones? Es decir tengo activada la opción de "Mostrar canciones que no se pueden reproducir" y resulta que buscando una cancion que queria oir no me d...

  • Casual Listener
  • Tengo varias dudas. Tengo el plan Familiar, la cuestión es, ¿Porque no me deja reproducir ciertas canciones? Es decir tengo activada la opción de "Mostrar canciones que no se pueden reproducir" y re...
  • SergioDavid
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • family
    Other
    Student
  • 297 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify no pudo verificar la familia, nos saco a todos, y ahora no permite reincorporacion

Plan FalimiarpremiumCountry Chile Device LeEco LePro 3Operating System Android 6.1, y Windows 10 My Question or Issue Spotify no pudo verificar a los familiares y nos saco a los 5 del plan familiar, luego de pagar la mensualidad no nos deja entrar al...

  • Not applicable
  • Plan Falimiar premium Country Chile   Device LeEco LePro 3 Operating System Android 6.1, y Windows 10   My Question or Issue   Spotify no pudo verificar a los familiares...
  • Alfredo
  • Roadie
  • 889 Views
  • 8 replies
  • 0 likes
  • 889 Views
  • 8 replies
  • 0 likes

Created a family plan account, doesn't work

I created a family account for my brother and I to use. Since I created the account with my emailadress, I should be the owner.However, when I log on to my account it still states that I am using a 'regular account'. My brother's account states that ...

  • Not applicable
  • I created a family account for my brother and I to use.  Since I created the account with my emailadress, I should be the owner. However, when I log on to my account it still states that I am u...
  • Bittencourt
  • Spotify Star
  • 167 Views
  • 1 replies
  • 0 likes
  • family
  • 167 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci indirimi yerine tam ücret alınması

spotify öğrenci indirimim bittikten sonra belgeleri gösterip tekrar üyelik uzattım fakat tam üyelik parası aldılar. PlanÜcret iadesi istiyorumCountry TürkiyeDevice(iPhone 6)Operating System(iOS 10.) My Question or Issue

  • Casual Listener
  • spotify öğrenci indirimim bittikten sonra belgeleri gösterip tekrar üyelik uzattım fakat tam üyelik parası aldılar.  Plan Ücret iadesi istiyorum Country  Türkiye Device (iPhone 6) Op...
  • Alfredo
  • Roadie
  • 335 Views
  • 5 replies
  • 0 likes
  • 335 Views
  • 5 replies
  • 0 likes

Superuser Contribution Tried to add wife/daughter to my family plan - added them to another person's plan

Plan = Family Free/Premium = PremiumCountry = USA Device = Pixel 2Operating System = Android My Question or IssueSo I have a Spotify Premium Family plan. I went to add my daughter and wife to my plan (they already had individual free accounts). They ...

  • Regular
  • Plan = Family  Free/Premium = Premium Country = USA   Device = Pixel 2 Operating System = Android   My Question or Issue So I have a Spotify Premium Family plan.  I went t...
  • SergioDavid
  • Roadie
  • 534 Views
  • 1 replies
  • 0 likes
  • Family Invite Email
    Family Members
  • 534 Views
  • 1 replies
  • 0 likes

Superuser Contribution 3D Security Problem / 3D Güvenlik Sorunu

PlanPremiumCountry Turkey / Türkiye My Question or Issue Hello, I try to pay for premium but I can't because of 3d security. I talked with my bank and they said my card is open for 3d payments. Doesn't spotify support 3d security payment in Turkey ? ...

  • Regular
  •   Plan Premium Country  Turkey / Türkiye   My Question or Issue  Hello,  I try to pay for premium but I can't because of 3d security. I talked with my bank  and ...
  • talihsizmeczup
  • Regular
  • 1449 Views
  • 7 replies
  • 1 likes
  • Payment Problems
    Student
    Ödeme Sorunu
  • 1449 Views
  • 7 replies
  • 1 likes

Superuser Contribution Vodafone spotify subscription

PlanFree/PremiumCountry DeviceSamsung Galaxy s7 edgeOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Mine and my sons spotify is through voda, but what i pay for the privilege it silly cus i could save money by having fami...

  • Casual Listener
  • ...hrough voda, but what i pay for the privilege it silly cus i could save money by having family spotify and even add the mrs and young daughter who dont have it, but can i get my playlists, i tried b...
  • Alfredo
  • Roadie
  • 326 Views
  • 3 replies
  • 0 likes
  • 326 Views
  • 3 replies
  • 0 likes

Superuser Contribution Military families using Spotify for Family

Spotify FamilyUnited States DeviceiPhone, MacBookOperating SystemMost current iOS I just finished speaking to someone via spotify chat support, but my issue was not resolved. I'm sure this doesn't come up too often, but it is still very inconvinient ...

  • Casual Listener
  •   Spotify Family United States   Device iPhone, MacBook Operating System Most current iOS   I just finished speaking to someone via spotify chat support, but my issue was n...
  • tet_mayo
  • Visitor
  • 1189 Views
  • 4 replies
  • 0 likes
  • family
  • 1189 Views
  • 4 replies
  • 0 likes

Family plan address

PlanPremiumCountry ThailandDeviceiPhone XOperating SystemiOS 11.4 My Question or Issue I joined my brother family plan and now I left. I want to host my own. Do I need to enter my address again?

  • Not applicable
  • Plan Premium Country  Thailand Device iPhone X Operating System iOS 11.4   My Question or Issue  I joined my brother family plan and now I left. I want to host my own. Do I n...
  • Bethany_Dawn
  • Community Legend
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes