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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 137025 Views
  • 32 replies
  • 8 likes
  • 137025 Views
  • 32 replies
  • 8 likes

payment problem

I had to pay for my spotify premium duo November 25th, but I'm having credit card issues. has been asked to update payment details, but declines all credit cards I place. both debit and credit. I am trying to switch to the premium family plan and is ...

  • Casual Listener
  • ...m trying to switch to the premium family plan and is still denied.  
  • OneByBoo
  • Roadie
  • 499 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 499 Views
  • 3 replies
  • 1 likes

Premium for Family Qatar

PremiumQatariPhone 8 and Macbook Air 2018iOS 13, macOS Catalina Hi I was wondering if the premium for family plan is available in Qatar as I can only find options to purchase the individual.

  • Casual Listener
  • Premium Qatar iPhone 8 and Macbook Air 2018 iOS 13, macOS Catalina   Hi I was wondering if the premium for family plan is available in Qatar as I can only find options to purchase the i...
  • user-removed
  • Not applicable
  • 452 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 452 Views
  • 1 replies
  • 0 likes

Superuser Contribution Add a family member to 12 months prepaid premium plan

Plan: PremiumCountry: Sweden I have a premium plan paid for 12 months (until end of Dec 2018) benefitting getting two months for free. How can start a family plan (add a family member to existing premium plan) without being subject to the 'normal' pr...

  • Casual Listener
  • Plan: Premium Country: Sweden   I have a premium plan paid for 12 months (until end of Dec 2018) benefitting getting two months for free.   How can start a family plan (add a...
  • Katerina
  • Spotify Legend
  • 1368 Views
  • 5 replies
  • 1 likes
  • 1368 Views
  • 5 replies
  • 1 likes

How to work this?

So I've just recently upgraded to premium family, and added my mum, I plan to add my girlfriend to my plan also. However I can't seem to work out how to see the different profiles, and how to share music between the family members. I've tried checkin...

  • Casual Listener
  • So I've just recently upgraded to premium family, and added my mum, I plan to add my girlfriend to my plan also. However I can't seem to work out how to see the different profiles, and how to share m...
  • Emilia_8
  • Community Legend
  • 415 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 415 Views
  • 3 replies
  • 0 likes

Superuser Contribution giftcard not redeeming

PlanFamily PremiumCountryUSADeviceLaptopOperating SystemWindows10 My Question or IssueI was given a Spotify gift card as a gift. Why I can't I redeem a gift card onto my Family premium account

  • Visitor
  • Plan Family Premium Country USA Device Laptop Operating System Windows10   My Question or Issue I was given a Spotify gift card as a gift.  Why I can't I redeem a gift card onto m...
  • Petya
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 370 Views
  • 1 replies
  • 0 likes

Quero cancelar meu Plano Familiar, em quanto tempo perco os benefícios?

Acabei de pagar esse mês o meu Plano Familiar, mas quer descontinuar. Se eu cancelar hoje minhas músicas serão removidas (e os outros benefícios) agora ou somente na data de quando seria a próxima cobrança?

  • Casual Listener
  • Acabei de pagar esse mês o meu Plano Familiar,  mas quer descontinuar. Se eu cancelar hoje minhas músicas serão removidas (e os outros benefícios) agora ou somente na data de quando seria a próx...
  • Luan
  • Spotify Star
  • 581 Views
  • 2 replies
  • 0 likes
  • 581 Views
  • 2 replies
  • 0 likes

Dual play bug

I encountered a bug that caused two of my devices to play music from the same Spotify account. There was a ad playing on my PC when I started playback on ps4 when the ad ended they both played instead of switching to ps4.

  • Casual Listener
  • I encountered a bug that caused two of my devices to play music from the same Spotify account.   There was a ad playing on my PC when I started playback on ps4 when the ad ended they both play...
  • osornios
  • Spotify Star
  • 1978 Views
  • 1 replies
  • 0 likes
  • bug
    playback
  • 1978 Views
  • 1 replies
  • 0 likes

Do you want to cancel my Family Plan, how soon will the benefits?

I just paid my Family Plan, but I want to discontinue. If I cancel today will my songs be removed now (and the other benefits) or only on the date when my next charge would be?

  • Casual Listener
  • I just paid my Family Plan, but I want to discontinue. If I cancel today will my songs be removed now (and the other benefits) or only on the date when my next charge would be?
  • osornios
  • Spotify Star
  • 533 Views
  • 1 replies
  • 0 likes
  • 533 Views
  • 1 replies
  • 0 likes

Superuser Contribution Moving playlists between Family accounts

Hi, I've recently moved from Premiun to Family Plan and have the next question: Can I MOVE some playlist from my account (the main one) to my wife's or son's accounts? Not just share the playlists, but move them... Thanx!

  • Casual Listener
  •   Hi,   I've recently moved from Premiun to Family Plan and have the next question:    Can I MOVE some playlist from my account (the main one) to my wife's or son's a...
  • Peter
  • Spotify Legend
  • 974 Views
  • 3 replies
  • 1 likes
  • 974 Views
  • 3 replies
  • 1 likes

Superuser Contribution Wrong page shown when clicking Accept invitation button?

PlanFamilyCountryBelgiumMy Question or IssueI recently created a Family group. Three of four family members had no trouble accepting the invitation, but when we click the accept button in the invite e-mail for the last account, the normal Spotify log...

  • Casual Listener
  • Plan Family Country Belgium My Question or Issue I recently created a Family group. Three of four family members had no trouble accepting the invitation, but when we click the accept b...
  • Peter
  • Spotify Legend
  • 992 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 992 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Spotify won't confirm family address.

PlanPremium FamilyCountryPhilippinesDeviceSamsung Galaxy Note 5Operating SystemAndroid 7 (Nougat) My Question or IssueI'm trying to invite my father to our Family Premium account. He's received the invite and is asked to provide an address. When we i...

  • Casual Listener
  • Plan Premium Family Country Philippines Device Samsung Galaxy Note 5 Operating System Android 7 (Nougat)   My Question or Issue I'm trying to invite my father to our Family Premium a...
  • Peter
  • Spotify Legend
  • 3557 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 3557 Views
  • 3 replies
  • 0 likes

Raised price on family plan without information

PlanPremium familyCountrySweden My Question or Issue Hi! I've just noticed that I've been charged 169 sek instead 149 sek. I have check my e-mail but i can't find any information about it. I can't find any contact information on the website so I'll g...

  • Casual Listener
  • Plan Premium family Country Sweden   My Question or Issue   Hi!   I've just noticed that I've been charged 169 sek instead 149 sek. I have check my e-mail but i can't f...
  • OviiiOne
  • Community Legend
  • 718 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 718 Views
  • 3 replies
  • 0 likes

Superuser Contribution Another can't enter family

PlanFamilyCountryNetherlandsDeviceLaptopOperating SystemWindows 10 My Question or IssueI dropped my family plan to change it to a family plan with KPN. KPN said it had to be done this way. After this change I needed to re-invite my family members aga...

  • Casual Listener
  • Plan Family Country Netherlands Device Laptop Operating System Windows 10   My Question or Issue I dropped my family plan to change it to a family plan with KPN. KPN said it had to b...
  • Peter
  • Spotify Legend
  • 579 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 579 Views
  • 3 replies
  • 0 likes

Problem with premium Family abo

PlanFree/PremiumCountry DeviceLenovo PCOperating SystemWindows7 My Question or Issue My husband sent the invitation for the family abo to my email-Adress. Is is the same adress I have conected to my Spotify account. I am not able to open the link. Th...

  • Newbie
  • Plan Free/Premium Country   Device Lenovo PC Operating System Windows7   My Question or Issue   My husband sent the invitation for the family abo to my email-Adress. Is is t...
  • Jose_M
  • Spotify Star
  • 646 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 646 Views
  • 2 replies
  • 0 likes

Family plan not working

PlanPremium for FamilyCountryThe NetherlandsDeviceANY DEVICEOperating SystemWindows AND Android My Question or IssueHello and good evening. Some context before:I am a Premium user. I got my Premium account many years ago. I became Premium back in 200...

  • Visitor
  • Plan Premium for Family Country The Netherlands Device ANY DEVICE Operating System Windows AND Android   My Question or Issue Hello and good evening.   Some context before: I a...
  • osornios
  • Spotify Star
  • 717 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 717 Views
  • 1 replies
  • 0 likes

Switch from premium to family (Klarna payment)

Hello, in august i change my spotify from premium to family but the payments not switched by klarna.now i become two invoices for only one account and klarna will have two payments:- premium- family in my spotify account the list of my invoices are c...

  • Visitor
  • Hello,    in august i change my spotify from premium to family but the payments not switched by klarna. now i become two invoices for only one account and klarna will have two p...
  • osornios
  • Spotify Star
  • 1120 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1120 Views
  • 1 replies
  • 0 likes

Ads on Premium

Why am I getting ads for podcasts on my premium account?! I pay to avoid ads. Get this trash off my account or I'm out. PlanPremiumCountryUSA DeviceMoto X4 Operating SystemAndroid 9 My Question or IssueWhy am I getting ads for podcasts on my premium ...

  • Newbie
  • Why am I getting ads for podcasts on my premium account?! I pay to avoid ads. Get this trash off my account or I'm out.    Plan Premium Country USA   Device Moto X4  Oper...
  • Jose_M
  • Spotify Star
  • 518 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 518 Views
  • 1 replies
  • 1 likes

Solved!! Question regarding Spotify Premium Family

Plan PremiumCountry India My Question or Issue I want to upgrade my Spotify Premium Membership to Spotify Premium Family Membership. I have already prepaid my Spotify Premium for 12 months. I wanted to know if I upgrade my membership to the family pl...

  • Visitor
  • Plan Premium Country India    My Question or Issue   I want to upgrade my Spotify Premium Membership to Spotify Premium Family Membership. I have already prepaid my S...
  • OviiiOne
  • Community Legend
  • 661 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 661 Views
  • 1 replies
  • 0 likes

Premium family with headspace

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueDoes my premium family subscription include headspace?

  • Casual Listener
  • ...y premium family subscription include headspace?   
  • Bethany_Dawn
  • Community Legend
  • 517 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 517 Views
  • 1 replies
  • 0 likes

Premium for Family question?

PlanPremium For Family CountryFinland DevicePhones/Computer My Question or IssueI was thinking this. Me and my wife live in same address and my wife and his ex has daughter who lives week with us and other week with his father. Can we use premium for...

  • Newbie
  • Plan Premium For Family   Country Finland   Device Phones/Computer   My Question or Issue I was thinking this. Me and my wife live in same address and my wife and his ex h...
  • mercury006
  • Visitor
  • 484 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 484 Views
  • 1 replies
  • 0 likes