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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140700 Views
  • 32 replies
  • 8 likes
  • 140700 Views
  • 32 replies
  • 8 likes

Cannot add Family Member after switching to Premium Family

I just changed my plan from a Premium plan to a Premium Family plan. When I try to take the next step of adding family members to the plan by going to the "Premium Family" section of my account, all I get is three loading dots over and over. I have t...

  • Visitor
  • I just changed my plan from a Premium plan to a Premium Family plan. When I try to take the next step of adding family members to the plan by going to the "Premium Family" section of my account, a...
  • Emilia_8
  • Community Legend
  • 835 Views
  • 1 replies
  • 0 likes
  • Desktop
    Other
  • 835 Views
  • 1 replies
  • 0 likes

Add family member page not rendering

PlanPremium for FamilyCountryUSADeviceLaptopOperating SystemWindows 10 My Question or IssueI recently renewed Premium for Family, but the page to manage family members is not rendering. After clicking on the Premium Family item in the left hand colum...

  • Newbie
  • Plan Premium for Family Country USA Device Laptop Operating System Windows 10   My Question or Issue I recently renewed Premium for Family, but the page to manage family members is n...
  • Emilia_8
  • Community Legend
  • 505 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 505 Views
  • 1 replies
  • 1 likes

Solved!! Explicit content filter can’t be toggled

PlanPremium FamilyCountryUK DevicePCOperating SystemWindows 10, Edge browser My Question or IssueHi. Trying to set the explicit content filter for my family members, but I can’t toggle the setting. It’s just greyed out and nothing happens...

  • Casual Listener
  • Plan Premium Family Country UK   Device PC Operating System Windows 10, Edge browser   My Question or Issue Hi. Trying to set the explicit content filter for my family members, b...
  • Xd4567543
  • Casual Listener
  • 2315 Views
  • 3 replies
  • 5 likes
  • Premium for Family
  • 2315 Views
  • 3 replies
  • 5 likes

Superuser Contribution Trouble adding family to plan

Recently got the premium family plan and have filled 5 of the six slots with family. My brother who will be the final 6th slot can't join. I sent him invites but once he puts the home address it gives an error and says try again later. We've been try...

  • Newbie
  • Recently got the premium family plan and have filled 5 of the six slots with family. My brother who will be the final 6th slot can't join. I sent him invites but once he puts the home address it g...
  • Katerina
  • Spotify Legend
  • 783 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 783 Views
  • 3 replies
  • 0 likes

Mudar para plano anual

PlanPlano FamiliarCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueGostaria de mudar a forma de pagamento para o plano anual. Me ofertaram essa assinatura e e...

  • Casual Listener
  • Plan Plano Familiar Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Gosta...
  • Bittencourt
  • Spotify Star
  • 12031 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 12031 Views
  • 5 replies
  • 1 likes

Superuser Contribution [iOS][Subscription] Can't link my kid account to my family plan

I recently bought an iPod for my daughter, I have been trying to link her Spotify account to my family plan, however, every attempt that I have tried hasn't worked. Spotify says that we need to be in the same address. I have my personal account open ...

  • Casual Listener
  • I recently bought an iPod for my daughter, I have been trying to link her Spotify account to my family plan, however, every attempt that I have tried hasn't worked. Spotify says that we need to be i...
  • Xenia
  • Moderator
  • 705 Views
  • 1 replies
  • 0 likes
  • iOS
    Subscription
  • 705 Views
  • 1 replies
  • 0 likes

Superuser Contribution If I buy Family Plan (Premium), can my son use this when away at school?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Ivan
  • Spotify Legend
  • 573 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution Localise the Spotify Kids App

Could you localise the Spotify Kids App please?It's such a minor thing, but I think it might only be currently launched in countries which spell the word "Favourites", not "Favorites". It'd be polite, it'd be educational, it'd help dyslexics and it'd...

  • Music Fan
  • Could you localise the Spotify Kids App please? It's such a minor thing, but I think it might only be currently launched in countries which spell the word "Favourites", not "Favorites".   I...
  • Mario
  • Spotify Legend
  • 582 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 582 Views
  • 5 replies
  • 0 likes

Superuser Contribution PREMIUM to PREMIUM Family

PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHelloI have already 1 year premium subscription until december 10 2020. I want to switch to family...

  • Visitor
  • ...ello I have already 1 year premium subscription until december 10 2020. I want to  switch to family premium. If i change i have to pay monthly fee for premium family as i see on my account, i w...
  • Petya
  • Community Legend
  • 622 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 622 Views
  • 1 replies
  • 0 likes

"house" account on premium for family?

Can I make a 'house' account on my premium for family subscription? This would be an account seperate from my wife and my accounts which is tied to a device in my living room. I'm assuming I can, but am asking before I do so to avoid potential accoun...

  • Newbie
  • Can I make a 'house' account on my premium for family subscription? This would be an account seperate from my wife and my accounts which is tied to a device in my living room. I'm assuming I can, b...
  • ebrakespin
  • Visitor
  • 633 Views
  • 2 replies
  • 0 likes
  • 633 Views
  • 2 replies
  • 0 likes

Plan Manager forgotten account details

PlanPremiumCountryirelandDeviceiPhonesOperating Systemwindows 10My Question or IssueThe plan manager for my family account has forgotten her account details and cannot login. How can she login or get a different account? She doesn't even know her ema...

  • Casual Listener
  •   Plan Premium Country ireland Device iPhones Operating System windows 10 My Question or Issue The plan manager for my family account has forgotten her account details and cannot l...
  • Emilia_8
  • Community Legend
  • 2292 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 2292 Views
  • 3 replies
  • 0 likes

Solved!! Amazon Echo

PlanFamily PremiumCountryGermanyDevice Samsung Galaxy 10Operating SystemAndroid when can you finally use spotify on alexa echos?why is it not possible with a famliy account to use different streams within a household on different alexa loudspeakers a...

  • Newbie
  •   Plan Family Premium Country Germany Device  Samsung Galaxy 10 Operating System Android      when can you finally use spotify on alexa echos? why is it not p...
  • osornios
  • Spotify Star
  • 763 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 763 Views
  • 1 replies
  • 0 likes

Premium for Family simply is not worth it if you have multiple users with multiple Google Homes

I've been using Spotify for about 6 months, and it's mostly OK. My wife also likes to listen to music, and it's irritating when I am listening to music in the car, and suddenly it stops because she started playing something at home, but OK, I get why...

  • Casual Listener
  • ...tarted playing something at home, but OK, I get why that is.   I switched to the Spotify Family Plan, which I assumed would allow 6 devices/streams. I was surprised and dismayed to find out w...
  • osornios
  • Spotify Star
  • 4313 Views
  • 1 replies
  • 3 likes
  • Premium for Family
  • 4313 Views
  • 1 replies
  • 3 likes

Stolen Account

PlanPremiumCountry DeviceIOS. XR,11,7My Question or IssueI think we accidentally took over an account a year or so back when we logged on with our email address. We have now been kicked off of that account and ended up creating a new one with that sa...

  • Visitor
  • Plan Premium Country   Device IOS. XR,11,7 My Question or Issue I think we accidentally took over an account a year or so back when we logged on with our email address. We have now been k...
  • Brunelicia
  • Community Legend
  • 388 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 388 Views
  • 1 replies
  • 0 likes

Superuser Contribution **bleep**, men inte skriven på samma adress - går bra ändå?

Hej!Jag ska bli **bleep**. Saken är den, att jag kommer att jobba i ett annat land i sju, åtta månader per år. Därför kommer jag att vara skriven i det landet där jag jobbar, och inte hos min **bleep**, i vårt hem.Hur blir det då med Spotify Premium ...

  • Regular
  • ...leep**, i vårt hem. Hur blir det då med Spotify Premium Family? Jag vill ogärna att mitt konto spärras.
  • Petya
  • Community Legend
  • 581 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 581 Views
  • 2 replies
  • 0 likes

Superuser Contribution New subscription for Premium Family, but account is still Free

I'm starting today with a new subscription for Premium Family. And after the confirmation from my bank I thought it will be working directly. But when I log in to my account, it is the free mode.When I take a look at the invoices in Spotify, I can se...

  • Casual Listener
  • I'm starting today with a new subscription for Premium Family. And after the confirmation from my bank I thought it will be working directly.   But when I log in to my account, it is the f...
  • Petya
  • Community Legend
  • 1324 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 1324 Views
  • 7 replies
  • 0 likes

Solved!!Superuser Contribution No me deja acceder a mi cuenta

Me cobró este mes el plan familiar pero a mi que soy la titular no me deja entrar, me dice que actualice el pago. Los demas si pueden usar la cuenta. Ayuda

  • Visitor
  • Me cobró este mes el plan familiar pero a mi que soy la titular no me deja entrar, me dice que actualice el pago. Los demas si pueden usar la cuenta. Ayuda
  • Xenia
  • Moderator
  • 670 Views
  • 1 replies
  • 0 likes
  • 670 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family's music is messing with my Release Radar and Discover Weekly

Plan: Premium (Family)Country: Germany My Question or IssueI love to use Spotify and all their suggested playlists. Since about 2 months now, my family created a family-subscribtion. The problem with that is, that I always find (a lot) of songs playe...

  • Casual Listener
  • Plan: Premium (Family) Country: Germany   My Question or Issue I love to use Spotify and all their suggested playlists. Since about 2 months now, my family created a family-s...
  • Katerina
  • Spotify Legend
  • 999 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 999 Views
  • 5 replies
  • 1 likes

Superuser Contribution Me quitaron el premium familiar

Hace 3 días comencé los 3 meses gratuitos del premium familiar y hoy ya no lo tengo, Porque?

  • Visitor
  • Hace 3 días comencé los 3 meses gratuitos del premium familiar y hoy ya no lo tengo, Porque?
  • Katerina
  • Spotify Legend
  • 5700 Views
  • 1 replies
  • 0 likes
  • 5700 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Family Issue, Can't Register

I tried to register for the Spotify Family Plan using a Virtual Credit Card from several different banks but it still doesn't work and there is a message 'An error occurred. Try again, or get help'. I have tried many times, I have followed all the re...

  • Visitor
  • I tried to register for the Spotify Family Plan using a Virtual Credit Card from several different banks but it still doesn't work and there is a message 'An error occurred. Try again, or get help'....
  • Katerina
  • Spotify Legend
  • 673 Views
  • 2 replies
  • 0 likes
  • 673 Views
  • 2 replies
  • 0 likes