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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
81689 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
61933 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
197713 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29588 Views
44 replies
4 likes
I am currently a Premium user and trying to upgrade to a family account. PlanPremiumCountryIndia My Question or IssueWhen trying to upgrade to a family plan on the Spotify website, I continuously get the below error.
I am currently a Premium user and trying to upgrade to a family account. Plan Premium Country India My Question or Issue When trying to upgrade to a family plan on the Spotify w...
Spotify Legend
1969 Views
9 replies
0 likes
PlanPremiumCountryIndiaDevice(iPhone 11 Pro)Operating System(iOS 14) My Question or IssueI recently switched from Spotify Premium (solo) to the Premium for Family plan. To do this, I first canceled my existing premium subscription and then paid for t...
Plan Premium Country India Device (iPhone 11 Pro) Operating System (iOS 14) My Question or Issue I recently switched from Spotify Premium (solo) to the Premium for Family plan. To d...
Spotify Legend
1327 Views
10 replies
0 likes
PlanPremiumCountryBrazil DeviceiPhone 11, computer, etc.Operating SystemiOS, Windows 10,etc. My Question or IssueI have a premium family account and every time I add my wife, after a few minutes her account switches back to free, with ads, etc. We tr...
Plan Premium Country Brazil Device iPhone 11, computer, etc. Operating System iOS, Windows 10,etc. My Question or Issue I have a premium family account and every time I add m...
Moderator
1345 Views
3 replies
0 likes
We've been trying to get one of the people living with us into our Family Account but it doesn't work: We click the link, enter the address, that seems to be working but once we confirm the address, we get a generic "there was a problem, please try a...
We've been trying to get one of the people living with us into our Family Account but it doesn't work: We click the link, enter the address, that seems to be working but once we confirm the a...
Spotify Legend
1420 Views
1 replies
1 likes
PlanPremiumCountry - India Device - Mac, iPhone, iPad(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueWhen my family members click on the link to join family, after enterin...
...bsp; My Question or Issue When my family members click on the link to join family, after entering the address (no address errors0, we just get a message saying "Try Later". This is going on for many h...
Not applicable
14537 Views
12 replies
0 likes
I wish to take over as a family plan manager .How can this be done. My Question or Issue
I wish to take over as a family plan manager . How can this be done. My Question or Issue
Visitor
5218 Views
2 replies
0 likes
My daughter has a Spotify kids account and she's old enough now that she does need to have the restrictions of a kids account. I want to upgrade her account on my family plan but the only option I have found so far is to delete her user and re-add he...
My daughter has a Spotify kids account and she's old enough now that she does need to have the restrictions of a kids account. I want to upgrade her account on my family plan but the only option I h...
Spotify Star
1100 Views
1 replies
0 likes
PlanPremium FamilyCountryUKDeviceMicrosoft Surface 2020Operating SystemWindows 10 My Question or Issue
Plan Premium Family Country UK Device Microsoft Surface 2020 Operating System Windows 10 My Question or Issue
Roadie
10369 Views
2 replies
0 likes
PlanPremium FamilyCountryDEDeviceiPhone Operating SystemiOS 14.6 My Question or IssueI have created a new Kids Account and now want to add a shared playlist but none of my playlists are showing. I am plan owner and created 4 shared playlists accordin...
Plan Premium Family Country DE Device iPhone Operating System iOS 14.6 My Question or Issue I have created a new Kids Account and now want to add a shared playlist but none o...
Newbie
40399 Views
65 replies
2 likes
PlanPremium (family plan)CountryIrelandDeviceRedmi Note Pro 10Operating SystemAndroid My Question or IssueMy wife purchased a family plan (she is the plan manager)She invited me to the plan and I acceptedShe successfully created a kids account and it...
Plan Premium (family plan) Country Ireland Device Redmi Note Pro 10 Operating System Android My Question or Issue My wife purchased a family plan (she is the plan manager) She i...
Spotify Legend
1043 Views
1 replies
0 likes
This is the least intuitive upgrade I've ever done. I upgraded our account 5 days ago for myself, wife and daughter. Did everything, uninstalled apps from phones, set up new accounts for them, still cant listen to music separately. It's a really bad ...
...till cant listen to music separately. It's a really bad process and there is zero support from Spotify...you just keep getting sent back to the family page. Super annoying. Almost as annoying as trying t...
Spotify Legend
579 Views
1 replies
0 likes
PlanPremium familyCountryNZDeviceVariousOperating SystemVariousMy Question or IssueI have two kids accounts but they cannot losten at the same time? Ones got an ipad and the other has an android tablet. They both choose theyre named accounts at the l...
Plan Premium family Country NZ Device Various Operating System Various My Question or Issue I have two kids accounts but they cannot losten at the same time? Ones got an ipad and the other h...
Moderator
529 Views
1 replies
0 likes
PlanFamily PremiumCountryUKDeviceHuawei p30 proOperating SystemAndroid My Question or IssueAttempting to accept family premium invite however consistently displayed 'Your addresses do not match' despite being the correct address. The address is a mat...
Plan Family Premium Country UK Device Huawei p30 pro Operating System Android My Question or Issue Attempting to accept family premium invite however consistently displayed 'Your a...
Spotify Star
1397 Views
1 replies
1 likes
PlanPremium FamilyCountryPolandDeviceiPhone 12 Pro Max, iPhone 8 Plus, Macbook Air M1Operating SystemIOS 14.6, latest macOS My Question or IssueI have a single Sonos Move connected to my WiFi, and I'm trying to make it visible in Spotify Connect on m...
Plan Premium Family Country Poland Device iPhone 12 Pro Max, iPhone 8 Plus, Macbook Air M1 Operating System IOS 14.6, latest macOS My Question or Issue I have a single S...
Spotify Legend
1371 Views
3 replies
0 likes
I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account setting and I watch my family members put in the same addres...
I have been paying for premium family but nobody in my family can log in with their accounts because it say "you need to live at the same address" I have confirmed my address in the account s...
Visitor
60978 Views
71 replies
7 likes
I am in a Premium Family plan with my now ex-partner. I want to leave it and get a Premium Plan for myself, but I want to keep my user and my playlists intact. Is there a way for me to do that?She's the administrator of the plan.ps: I'm in Brazil. At...
I am in a Premium Family plan with my now ex-partner. I want to leave it and get a Premium Plan for myself, but I want to keep my user and my playlists intact. Is there a way for me to do that? S...
Community Legend
6795 Views
1 replies
0 likes
PlanFamilyCountryBrazilDeviceIphones xs and upOperating SystemMost recent IOS My Question or IssueI originally had an old spotify account (account A). There was an issue with my credit card. When corrected the payment issue, i noticed i was on my spo...
Plan Family Country Brazil Device Iphones xs and up Operating System Most recent IOS My Question or Issue I originally had an old spotify account (account A). There was an issue w...
Spotify Legend
786 Views
3 replies
0 likes
Hi everyone, I have a question, when I use my debit card to create a spotify family plan, I have a lot of trouble because after that I write the number of the card, the expiry date and the number of 3 figures, it says that this type of payment isn't...
Hi everyone, I have a question, when I use my debit card to create a spotify family plan, I have a lot of trouble because after that I write the number of the card, the expiry date and the n...
Spotify Legend
562 Views
1 replies
0 likes
I tried to sign up for Spotify Premium Family account and saw that it offered one month free, but after I logged in, the promo became unavailable. I was a longtime Spotify Premium Individual user, but tried Apple Music for six free months, since it w...
I tried to sign up for Spotify Premium Family account and saw that it offered one month free, but after I logged in, the promo became unavailable. I was a longtime Spotify Premium Individual user, b...
Spotify Legend
998 Views
2 replies
0 likes
Plan Family Country Ireland Device Pixel 3a Operating System Android 11 My Question or Issue Trying to share Playlists with a kids account. Following all steps as outlined, log in, chose Adult account on Who's Listening screen, enter PIN, select kids...
Plan Family Country Ireland Device Pixel 3a Operating System Android 11 My Question or Issue &n...
Spotify Legend
1341 Views
3 replies
0 likes
