Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 114116 Views
  • 32 replies
  • 7 likes
  • 114116 Views
  • 32 replies
  • 7 likes

Solved!! Family invitation - link points to different account

I have upgraded my account to a family subsctiption. WhenI send an invitation to my son, he gets an email, but the link points to him joining the family account of some stranger. Here is is the message (in German): "Glückwunsch! Du schließt Dich glei...

  • Casual Listener
  • I have upgraded my account to a family subsctiption. WhenI send an invitation to my son, he gets an email, but the link points to him joining the family account of some stranger. Here is is the m...
  • Bittencourt
  • Spotify Star
  • 1025 Views
  • 6 replies
  • 1 likes
  • Premium for Family
  • 1025 Views
  • 6 replies
  • 1 likes

Attivazione Spotify family all’estero

Salve a tutti, risiedo momentaneamente negli Stati Uniti e la mia famiglia in Italia ha attivato Spotify premium for family, mi hanno inviato l’invito ma non riesco ad accedere per via della residenza. Come faccio ad attivarlo essendo all’estero? Pos...

  • Newbie
  • Salve a tutti,  risiedo momentaneamente negli Stati Uniti e la mia famiglia in Italia ha attivato Spotify premium for family, mi hanno inviato l’invito ma non riesco ad accedere per via della r...
  • Bittencourt
  • Spotify Star
  • 1451 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1451 Views
  • 1 replies
  • 0 likes

Wrong next charge date & cancel the duplicate payment on personal premium

Plan: family premium (*but also personal plan in the same account on the same date)PremiumCountry: Taiwan My question: I have 2 questions. One is that I subscribed the personal plan in this morning with NT$ 149 dollars which was deducted by PayPal. A...

螢幕快照 2019-04-17 下午9.27.45.png
  • Newbie
  • Plan: family premium (*but also personal plan in the same account on the same date) Premium Country: Taiwan   My question:  I have 2 questions. One is that I subscribed the personal p...
  • Billy-J
  • Spotify Star
  • 288 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 288 Views
  • 1 replies
  • 0 likes

Gift card with family

PlanFree/PremiumCountryPortugalDeviceAllOperating SystemAllMy Question or IssueHello everyone can you help me understand if I can use spotify gift cards with my family plan ? Cheers

  • Newbie
  • Plan Free/Premium Country Portugal Device All Operating System All My Question or Issue Hello everyone can you help me understand if I can use spotify gift cards with my family plan ?&n...
  • Bittencourt
  • Spotify Star
  • 1624 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1624 Views
  • 1 replies
  • 0 likes

Family plan

My Question or Issuei purchased the family plan.i sent the invite now with the family plan I am able to listen to music while another Person in my family can listen as well.my issue is every time I’m trying to listen to music and my wife wants too li...

  • Newbie
  •     My Question or Issue i purchased the family plan. i sent the invite  now with the family plan I am able to listen to music while another Person in my family can listen as w...
  • Left2Rightz
  • Casual Listener
  • 370 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 370 Views
  • 2 replies
  • 0 likes

Premium members visibility

Hi, i recently changed my subscription to Family Premium and was wondering if the members I invite (I'm the owner) will be able to see the other members on the plan or not? Thanks,Tala

  • Newbie
  • Hi, i recently changed my subscription to Family Premium and was wondering if the members I invite (I'm the owner) will be able to see the other members on the plan or not?    Thanks, Tala
  • Maxim
  • Spotify Star
  • 202 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 202 Views
  • 1 replies
  • 1 likes

Can't activate premium family

Hello, i can't activate the premium family, after i insert my data ( address, name, sourname ecc. ), i do the captcha, i press send and then appears a notice "You cannot join the family plan", i try it from my iphone 7 and from pc ( google chrome, mo...

  • Casual Listener
  • Hello, i can't activate the premium family, after i insert my data ( address, name, sourname ecc. ), i  do the captcha, i press send and then appears a notice "You cannot join the family p...
  • danilobirbiglia
  • Casual Listener
  • 417 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 417 Views
  • 2 replies
  • 1 likes

Premium

My premium account will not work anymore. I am on a family plan. Why did my account stop!?b

  • Newbie
  • My premium account will not work anymore. I am on a family plan. Why did my account stop!?b
  • Billy-J
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • Account
  • 352 Views
  • 1 replies
  • 0 likes

Solved!! Sending an invite to a family member with premium

PlanPremiumCountryUK Operating SystemAndroidMy Question or IssueHi all. I am sending a family invite to a family member with Premium. Do they just need to cancel their premium subscription before I send a Family invite? Thanks!

  • Casual Listener
  • Plan Premium Country UK   Operating System Android My Question or Issue Hi all. I am sending a family invite to a family member with Premium. Do they just need to cancel their p...
  • Jᴀᴄᴋ
  • Roadie
  • 517 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 517 Views
  • 1 replies
  • 0 likes

Premium for Family not working for members

I and my family (six people in total who living in the same house) have been using spotify family for 2 months. It has been ok until today when all of my family cannot use the premium anymore because spotify said the physical address has to be same f...

  • Newbie
  • I and my family (six people in total who living in the same house) have been using spotify family for 2 months. It has been ok until today when all of my family cannot use the premium anymore b...
  • Bittencourt
  • Spotify Star
  • 337 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 337 Views
  • 1 replies
  • 0 likes

Spotify Family Plan Stopped Suddenly

PlanPremiumCountryUSAMy Question or IssueFor years I've been on the premium family plan with three other members, one of which pays for the plan. I use Spotify almost every day, so when suddenly I went on and saw ads on my page, as well as interuptio...

  • Newbie
  • Plan Premium Country USA My Question or Issue For years I've been on the premium family plan with three other members, one of which pays for the plan. I use Spotify almost every day, so when s...
  • Bittencourt
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 375 Views
  • 1 replies
  • 0 likes

Sharing playlists with family members

HI - my son and I are on Premium Family and at the beginning of the plan (some months ago) he could see my playlists (which was fine). As I make more, he can't see them in his app. Do I have to reset any settings or does he? I'd also like to see his ...

  • Regular
  • HI - my son and I are on Premium Family and at the beginning of the plan (some months ago) he could see my playlists (which was fine).  As I make more, he can't see them in his app.  Do I h...
  • Bittencourt
  • Spotify Star
  • 1322 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1322 Views
  • 3 replies
  • 0 likes

Superuser Contribution Yearly amount charged Premium for Family

Hi We have took a Premium for family for spotify but 1 of the accounts are banned and the premium for family is also cancelled because they can not locate us ( i am studying belgium now and the others are in Turkey)Now Spotify has charged 1 yearly su...

  • Casual Listener
  • Hi   We have took a Premium for family for spotify but 1 of the accounts are banned and the premium for family is also cancelled because they can not locate us ( i am studying belgium now a...
  • Peter
  • Spotify Legend
  • 386 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 386 Views
  • 3 replies
  • 0 likes

Wrong email address for Google mini home

PlanPremiumCountryCanadaDeviceAcer liquid ZestOperating SystemAndroid My question or issue: I had just renewed my Spotify subscription for the Google mini home device today but I just realised i had used Facebook to join and after I reedemed my googl...

  • Newbie
  • Plan Premium Country Canada Device Acer liquid Zest Operating System Android  My question or issue: I had just renewed my Spotify subscription  for the Google mini home device today...
  • leviE
  • Composer
  • 277 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 277 Views
  • 1 replies
  • 0 likes

Error redeeming Google home mini giveaway

Hi, I have been trying for the last two weeks to redeem my Google home mini, which is currently offered as a free gift with the Spotify family subscription. For some reasons, my offer code didn't work and Google cancelled my order. Now Spotify claims...

  • Visitor
  • Hi,    I have been trying for the last two weeks to redeem my Google home mini, which is currently offered as a free gift with the Spotify family subscription. For some reasons, my o...
  • JJM46
  • Newbie
  • 502 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 502 Views
  • 2 replies
  • 0 likes

Can all family members on a Family plan listen to Spotify at the same time on their own devices?

Pretty straightforward Q but before I purchase a family plan I want to confirm I will have 3 users on 3 unique devices (all within one address) who will all want access to Spotify at the same time - does the family plan support this?

  • Casual Listener
  • Pretty straightforward Q but before I purchase a family plan I want to confirm   I will have 3 users on 3 unique devices (all within one address) who will all want access to Spotify at the s...
  • firewahl
  • Casual Listener
  • 547 Views
  • 8 replies
  • 0 likes
  • Premium for Family
  • 547 Views
  • 8 replies
  • 0 likes

Can't upgrade to premium on family subscription

PlanFamily PremiumCountryAustraliaDeviceiPhone 6 One of the subscriptions on my family premium account is not upgrading. I know you should upgrade via the internet explorer and then the app should turn to premium, but it prompts me for card details. ...

  • Casual Listener
  • Plan Family Premium Country Australia Device iPhone 6   One of the subscriptions on my family premium account is not upgrading. I know you should upgrade via the internet explorer and t...
  • Billy-J
  • Spotify Star
  • 509 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 509 Views
  • 3 replies
  • 0 likes

problem with family plan

PlanPremiumCountryItalyDevicesmartphoneOperating Systemandroid My Question or IssueI have problem with my family plan, my friends and I (we live in the same house) are trying to do the plan togheter but the first time I invited them and they were acc...

  • Casual Listener
  • Plan Premium Country Italy Device smartphone Operating System android   My Question or Issue I have problem with my family plan, my friends and I (we live in the same house) are t...
  • Billy-J
  • Spotify Star
  • 558 Views
  • 4 replies
  • 1 likes
  • Premium for Family
  • 558 Views
  • 4 replies
  • 1 likes

Problem adding my sister that lives with me

PlanPremium FamilyCountryFrance My Question or IssueI am a owner of Family subscription where I added two memebers of my family without any issue but when I try to add my sister the system refuses all the times. She lives with me, she even pays the r...

  • Casual Listener
  • Plan Premium Family Country France       My Question or Issue I am a owner of  Family subscription where I added two memebers of my family without any issue but when I t...
  • Bittencourt
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 269 Views
  • 1 replies
  • 0 likes

I just want my wife, daughter and I to be able to play different things at the same time

Family Premium3 different devices with the App (2 X Samsung S8+ & Google Pixel2)2 separate accounts all associated to my family premium account.My Question or IssueEverytime any of us tries to play their own spotify playlists - it "throws the other u...

  • Newbie
  • Family Premium 3 different devices with the App (2 X Samsung S8+ & Google Pixel2) 2 separate accounts all associated to my family premium account. My Question or Issue Everytime any of us t...
  • Bittencourt
  • Spotify Star
  • 302 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 302 Views
  • 3 replies
  • 0 likes