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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139478 Views
  • 32 replies
  • 8 likes
  • 139478 Views
  • 32 replies
  • 8 likes

Solved!!Superuser Contribution Account not connected to premium family

PlanPremiumCountryNLDeviceAll: macbook, iphone, windowsOperating SystemAllMy Question or IssueIf I log in on any device, it doesn't recognize my family premium membership anymore incl playlists etc. Both accounts use the same gmail address, but it re...

  • Visitor
  • Plan Premium Country NL Device All: macbook, iphone, windows Operating System All My Question or Issue If I log in on any device, it doesn't recognize my family premium membership a...
  • Mario
  • Spotify Legend
  • 4496 Views
  • 5 replies
  • 0 likes
  • Account
    Premium
  • 4496 Views
  • 5 replies
  • 0 likes

Invite link doesn't work

PlanFreeCountryAustriaDevicePC (also different browsers), Smarthone My Question or IssueI got a Premium Family invite. The plan is registered to an Austrian address. After clicking the invite link I enter the correct address manually, however it says...

  • Casual Listener
  • Plan Free Country Austria Device PC (also different browsers), Smarthone   My Question or Issue I got a Premium Family invite. The plan is registered to an Austrian address. After c...
  • Billy-J
  • Spotify Star
  • 1537 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1537 Views
  • 5 replies
  • 0 likes

Superuser Contribution Premium familiar con un hijo estudiando en otra ciudad

Hola, quiero contratar el plan familiar y aunque mi domicilio es el mismo que el de toda mi familia actualmente estoy estudiando en la universidad en otra ciudad, por lo que la mayoría del tiempo no está en el domicilio familiar. ¿Es posible aun así ...

  • Visitor
  • Hola, quiero contratar el plan familiar y aunque mi domicilio es el mismo que el de toda mi familia actualmente estoy estudiando en la universidad en otra ciudad, por lo que la mayoría del tiempo no ...
  • Petya
  • Community Legend
  • 599 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 599 Views
  • 2 replies
  • 0 likes

Trouble with my house number

PlanFamilyCountryGermanyDeviceDesktop/FirefoxOperating SystemWin 10 64-bit My Question or Issue When I enter my address (it has an irregular house number, 12 1/2), the Desktop website ignores the odd bit (the 1/2) and therefore saves my address incor...

  • Casual Listener
  • Plan Family Country Germany Device Desktop/Firefox Operating System Win 10 64-bit   My Question or Issue   When I enter my address (it has an irregular house number, 12 1/2), t...
  • Billy-J
  • Spotify Star
  • 582 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 582 Views
  • 1 replies
  • 0 likes

Solved!! New code for Family Plan needed

PlanFamily PremiumCountryUKDeviceSamsung Galaxy 9Operating SystemAndroid Oreo My Question or IssueHi, just joined family plan & trying to get members added. I sent a link to my daughter & when we clicked it I mistakenly entered my details. I now get ...

  • Casual Listener
  • Plan Family Premium Country UK Device Samsung Galaxy 9 Operating System Android Oreo   My Question or Issue Hi, just joined family plan & trying to get members added.  I...
  • Emilia_8
  • Community Legend
  • 767 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 767 Views
  • 7 replies
  • 0 likes

Superuser Contribution How can I play different music on different alexa devices at the same time with premium

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Peter
  • Spotify Legend
  • 1132 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1132 Views
  • 1 replies
  • 0 likes

Superuser Contribution Playlists for family members and assistants

HelloPlan: Spotify for Family, 3 month trial (member account shows "Premium Family")Location: CanadaDevice: Google Assistant Question/Issue:The assistant does not recognize my family member's playlists. He has created a playlist called "Favorites", a...

  • Visitor
  • Hello Plan: Spotify for Family, 3 month trial (member account shows "Premium Family") Location: Canada Device: Google Assistant   Question/Issue: The assistant does not recognize my family...
  • Peter
  • Spotify Legend
  • 306 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 306 Views
  • 1 replies
  • 0 likes

Superuser Contribution Alexa + Family

CanadaMac OSX + Echo Alexa- I have Spotify on my Mac.- My Son have Spotify on his iPhone and sync with Echo-Alexa.When he ask to Alexa to play a song, it stop my music on my Mac then play it's song!If I modify the device, my song stop after 30sec the...

  • Visitor
  • Canada Mac OSX + Echo Alexa - I have Spotify on my Mac. - My Son have Spotify on his iPhone and sync with Echo-Alexa. When he ask to Alexa to play a song, it stop my music on my Mac then play i...
  • Peter
  • Spotify Legend
  • 467 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 467 Views
  • 3 replies
  • 0 likes

Superuser Contribution Buying Family Plan for Family in US w/ Canadian Credit Card

Hi there. I live in Canada and would like to get my family living in the US the Spotify Family plan for Christmas. When I signed up, it wouldn't allow me to get a family plan with US as the country and a Canadian credit card , so I signed up with Can...

  • Visitor
  • Hi there. I live in Canada and would like to get my family living in the US the Spotify Family plan for Christmas. When I signed up, it wouldn't allow me to get a family plan with US as the country a...
  • laurabryson
  • Visitor
  • 1810 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 1810 Views
  • 6 replies
  • 0 likes

Superuser Contribution Can't add family member

PlanSpotify Premium Family CountryIL DevicePC + Android Operating SystemNA My Question or IssueTrying to add a family member to my premium family account.I've put the exact same address for my account as well as my kid's phone (after accepting the in...

  • Regular
  • Plan Spotify Premium Family   Country IL   Device PC + Android   Operating System NA   My Question or Issue Trying to add a family member to my premium family a...
  • Peter
  • Spotify Legend
  • 1542 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 1542 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Connect devices not listed when using other account within Premium Family

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy A50/A8Operating SystemAndroid PieMy Question or IssueMy daughter using her Galaxy A50 wants to use Spotify Connect on a SqueezeBox Radio which is connected to a Logitech Media Server running on a Syno...

  • Casual Listener
  • ...queezeBox Radio which is connected to a Logitech Media Server running on a Synology NAS. When logged in with her own account, member of my Family Plan, the device, and any other Spotify Connect c...
  • Peter
  • Spotify Legend
  • 2638 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 2638 Views
  • 5 replies
  • 0 likes

Superuser Contribution Can't add family member of 13 years old

PlanFamily PlanCountryNL DevicePC (Win10)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy son became 13 yday and I want to add him to the family plan. It is not possible for him to make an (free) account and then add him...

  • Newbie
  •     Plan Family Plan Country NL   Device PC (Win10) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue My son became 13 yday and I w...
  • Petya
  • Community Legend
  • 576 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 576 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't Sign up for Premium Family

PlanPremiumCountryUSMy Question or Issue I'm trying to sign up for a Premium Family Plan. The only available offering is a 3 month trial, and then the charge begins. When I try to sign up, I get told that I'm ineligible because I've had a premium tri...

  • Casual Listener
  • Plan Premium Country US My Question or Issue   I'm trying to sign up for a Premium Family Plan.  The only available offering is a 3 month trial, and then the charge begins.  W...
  • Petya
  • Community Legend
  • 3019 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 3019 Views
  • 7 replies
  • 0 likes

Can i pay my friends subcription even if im not the manager of the family plan?

Okay so my friend has me on his family plan on Spotify do you know if theres a way to help my friend pay the subscription without him knowing ?

  • Visitor
  • Okay so my friend has me on his family plan on Spotify do you know if theres a way to help my friend pay the subscription without him knowing ?  
  • Billy-J
  • Spotify Star
  • 685 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 685 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Premium Family stopped working

PlanPremiumCountryNetherlandsDeviceSamsung Galaxy S10+Operating SystemAndroid 10My Question or IssueWhen I opened my Spotify yesterday, it said I had to add a new payment method or my premium would stop working. I've been using Premium for family for...

  • Visitor
  • ...r my premium would stop working. I've been using Premium for family for a year now without any trouble - we all live in the same house aswel. When I clicked the notification I was not able to choose S...
  • Mario
  • Spotify Legend
  • 675 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 675 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Premium Plan Manager Profile

I am the plan manager but when I log in with my current email it shows me as plan member and has me also listed under a different user name as plan manager, but I cannot recall using a different email to set up....how do I find the email address of t...

  • Visitor
  • ...ifferent email to set up....how do I find the email address of the plan manger of the family premium that I am an active member of?  
  • Mario
  • Spotify Legend
  • 1595 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1595 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Getting Family Plan--daughter already has account, can she be added and save her playlists?

How does the existing user join the Family Premium account? Do we (plan manager) send the existing user the Family Link? How do they merge?

  • Newbie
  • How does the existing user join the Family Premium account?  Do we (plan manager) send the existing user the Family Link?  How do they merge?
  • Mario
  • Spotify Legend
  • 640 Views
  • 1 replies
  • 0 likes
  • 640 Views
  • 1 replies
  • 0 likes

Accessing Family Plan Manager's Music and Playlists

PlanFree/PremiumCountryUSADeviceiPhone 8Operating SystemiOS My Question or IssueHi, can all family plan members see and access the Family Plan Manager's (that's me) library and playlists? Can all members contribute to the library? We've spent years s...

  • Casual Listener
  • Plan Free/Premium Country USA Device iPhone 8 Operating System iOS   My Question or Issue Hi, can all family plan members see and access the Family Plan Manager's (that's me) library a...
  • Emilia_8
  • Community Legend
  • 6446 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 6446 Views
  • 7 replies
  • 0 likes

Superuser Contribution Addebito 9,99 Premium benchè membro di Premium for Family

Salve, tento di spiegare qual'è il mio problema.lo scorso 12 dicembre ho aderito al piano Premium for Family (da partecipante: il gestore del profilo è un altro familiare) e contestualmente ho disdetto il mio account Premium da 9,99. Tuttavia, il gio...

  • Visitor
  • Salve, tento di spiegare qual'è il mio problema. lo scorso 12 dicembre ho aderito al piano Premium for Family  (da partecipante: il gestore del profilo è un altro familiare) e contestualmente h...
  • Mario
  • Spotify Legend
  • 320 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 320 Views
  • 1 replies
  • 0 likes

Change Family Plan keeping account

I have a Family Plan, but I am not the Administrator. I will probably move from here with my wife, who also have another account from this plan. How can I leave this Plan to Other Family Plan keeping the same account for us (keeping playlists, and Ot...

  • Visitor
  • I have a Family Plan, but I am not the Administrator. I will probably move from  here with my wife, who also have another account from this plan. How can I leave this Plan to Other Family Plan k...
  • Emilia_8
  • Community Legend
  • 4237 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 4237 Views
  • 1 replies
  • 0 likes