Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82698 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63442 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198744 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30002 Views
44 replies
4 likes
PlanFamilyCountryBrazilDeviceIphones xs and upOperating SystemMost recent IOS My Question or IssueI originally had an old spotify account (account A). There was an issue with my credit card. When corrected the payment issue, i noticed i was on my spo...
Plan Family Country Brazil Device Iphones xs and up Operating System Most recent IOS My Question or Issue I originally had an old spotify account (account A). There was an issue w...
Spotify Legend
791 Views
3 replies
0 likes
Hi everyone, I have a question, when I use my debit card to create a spotify family plan, I have a lot of trouble because after that I write the number of the card, the expiry date and the number of 3 figures, it says that this type of payment isn't...
Hi everyone, I have a question, when I use my debit card to create a spotify family plan, I have a lot of trouble because after that I write the number of the card, the expiry date and the n...
Spotify Legend
568 Views
1 replies
0 likes
I tried to sign up for Spotify Premium Family account and saw that it offered one month free, but after I logged in, the promo became unavailable. I was a longtime Spotify Premium Individual user, but tried Apple Music for six free months, since it w...
I tried to sign up for Spotify Premium Family account and saw that it offered one month free, but after I logged in, the promo became unavailable. I was a longtime Spotify Premium Individual user, b...
Spotify Legend
1012 Views
2 replies
0 likes
Plan Family Country Ireland Device Pixel 3a Operating System Android 11 My Question or Issue Trying to share Playlists with a kids account. Following all steps as outlined, log in, chose Adult account on Who's Listening screen, enter PIN, select kids...
Plan Family Country Ireland Device Pixel 3a Operating System Android 11 My Question or Issue &n...
Spotify Legend
1358 Views
3 replies
0 likes
PlanPremiumCountryIndiaDeviceMacbook, Android My Question or Issue I switched from a standard Premium subscription to Duo recently. (Since I wasn't able to switch easily, I had to cancel my premium subscription first and then join the Duo six-month p...
Plan Premium Country India Device Macbook, Android My Question or Issue I switched from a standard Premium subscription to Duo recently. (Since I wasn't able to switch easily, ...
Spotify Legend
736 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Community Legend
782 Views
1 replies
0 likes
Plan - PremiumCountry - AustraliaDevice - Android In the last two days I have been getting ads while listening to JRE. There are threads full of irate people dating back to early 2020, with moderators responding with deliberately vague answers and fi...
Plan - Premium Country - Australia Device - Android In the last two days I have been getting ads while listening to JRE. There are threads full of irate people dating back to early 2020, wit...
Casual Listener
611 Views
2 replies
0 likes
I have premium family. My kid can’t find the songs she likes on kid Spotify. How can I change her to regular Spotify? I’m in the USA. I have an iPhone 11 Pro PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating S...
I have premium family. My kid can’t find the songs she likes on kid Spotify. How can I change her to regular Spotify? I’m in the USA. I have an iPhone 11 Pro Plan Free/Premium Country &n...
Community Legend
2213 Views
1 replies
0 likes
Dear Spotify Team, my credit card valid ended and i did not updated the informations. So, spotify give me this information in the app, i updated the credit card informations but i have just spotify premium, not anymore family. I tried to subscribe th...
...ust spotify premium, not anymore family. I tried to subscribe the family option, but i got the error "you are not entitled. So, whats the workaround for this? I wanne keep the family together and r...
Moderator
814 Views
3 replies
0 likes
Premium/Premium family Country Canada DeviceNote Ultra 20 Plus, IPhone 11, Windows 10 My Question or IssueHi, I was asked to update my credit card information on the Android app after my son told me his account is no longer working. We were on a Spot...
Premium/Premium family Country Canada Device Note Ultra 20 Plus, IPhone 11, Windows 10 My Question or Issue Hi, I was asked to update my credit card i...
Casual Listener
839 Views
3 replies
1 likes
PlanPremiumCountryMalaysiaDeviceAcer Spin (Laptop)Operating SystemWindows 10 My Question or Issue I cannot join my sister's family premium plan as Spotify states "That address is too general. Try including a building number". I literally copied the a...
Plan Premium Country Malaysia Device Acer Spin (Laptop) Operating System Windows 10 My Question or Issue I cannot join my sister's family premium plan as Spotify states "T...
Newbie
14026 Views
4 replies
1 likes
PlanPremiumCountryUnited StatesDevice(iPhone XR, PC)Operating System(iOS, Windows 10) My Question or IssueMy premium family randomly stopped working for me, but not for the owner of the plan. I have not been removed, and they have re added me multipl...
Plan Premium Country United States Device (iPhone XR, PC) Operating System (iOS, Windows 10) My Question or Issue My premium family randomly stopped working for me, but not for the o...
Spotify Legend
657 Views
1 replies
1 likes
PlanPremiumCountryUSADeviceWindows 10 and iPhone 10 but no matter what device I use the issue persistsOperating SystemiOS 10, Windows 10 My Question or Issuehi so ever since spotify premium updated to show your own top artists and top tracks, my acco...
Plan Premium Country USA Device Windows 10 and iPhone 10 but no matter what device I use the issue persists Operating System iOS 10, Windows 10 My Question or Issue hi so ever since ...
Spotify Legend
1370 Views
1 replies
0 likes
PlanPremium FamiliarCountryColombia My Question or IssueHi. For over a year I am paying the full price for the family plan. But I am unable to add family members. Sending the invitation link, logging in in their account, accepting the invitation for ...
Plan Premium Familiar Country Colombia My Question or Issue Hi. For over a year I am paying the full price for the family plan. But I am unable to add family members. Sending the i...
Regular
6675 Views
7 replies
0 likes
PlanPremiumCountry. USA Device(Moto G Fast)Operating System(Android 10) My Question or Issue Last month I had to get a new card and forgot to update my new billing info but when I did I had lost my previous history of songs that I've listened to also...
...illing info but when I did I had lost my previous history of songs that I've listened to also my family are still receiving ads and can't skip like they should be able to on family premium. My family h...
Spotify Legend
796 Views
1 replies
0 likes
Hi! Today I tried to switch my premium plan to family plan, but it doesn't work, I don't see the button, how do I do it? Thank you in advance.
Hi! Today I tried to switch my premium plan to family plan, but it doesn't work, I don't see the button, how do I do it? Thank you in advance.
Casual Listener
1099 Views
2 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issuewe recently had a family account but the person paying for it died. I upgraded mine to family...
...ecently had a family account but the person paying for it died. I upgraded mine to familyn but now when i send a link to my wife it wont upgrade her from the free version.
Spotify Legend
1344 Views
1 replies
1 likes
So, we have 2 Google Home Hubs. I listen to Spotify all day on my phone while working. The Google Hubs are linked to my email address. So, when I add spotify to the Hub, it is also linked to my account. So, I'll be listening to music then one of my k...
So, we have 2 Google Home Hubs. I listen to Spotify all day on my phone while working. The Google Hubs are linked to my email address. So, when I add spotify to the Hub, it is also ...
Spotify Legend
3619 Views
4 replies
0 likes
Premium Family PlanHong Kong/USA Any Device (my iPhone, my Macbook, etc) Hello! I just moved to the USA from Hong Kong today and one of the things I wanted to do as soon as I got here was update my country on Spotify, just to make my billing easier. ...
Premium Family Plan Hong Kong/USA Any Device (my iPhone, my Macbook, etc) Hello! I just moved to the USA from Hong Kong today and one of the things I wanted to do as soon as I g...
Spotify Legend
1370 Views
7 replies
0 likes
I'll try posting the question below. The system keeps flagging it, and I've no idea why.
I'll try posting the question below. The system keeps flagging it, and I've no idea why.
Regular
1224 Views
3 replies
0 likes
