Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremium familyCountryNZDeviceVariousOperating SystemVariousMy Question or IssueI have two kids accounts but they cannot losten at the same time? Ones got an ipad and the other has an android tablet. They both choose theyre named accounts at the l...
PlanFamily PremiumCountryUKDeviceHuawei p30 proOperating SystemAndroid My Question or IssueAttempting to accept family premium invite however consistently displayed 'Your addresses do not match' despite being the correct address. The address is a mat...
PlanPremium Family CountryUSADeviceSamsung Galaxy Note20 5G Operating System Android 11 One UI 3.1 My Question or IssueThere is an explicit content filter on my account I prefer it off, but I can no longer listen to music and when I go to disable it ...
I'm the administrator of our Family account.I'm trying to find the logon names or e mail addresses of my family members.When I go to the Premium Family settings I can only see names, not mail addresses
Hello,I have a Premium Family account, it's shared with my wife, but as our family consists of just my wife and me, I was thinking of changing to Premium Duo which is slightly more affordable. To change the plan, can I do it from my preferences and w...
PlanPremium FamilyCountryPolandDeviceiPhone 12 Pro Max, iPhone 8 Plus, Macbook Air M1Operating SystemIOS 14.6, latest macOS My Question or IssueI have a single Sonos Move connected to my WiFi, and I'm trying to make it visible in Spotify Connect on m...
I am in a Premium Family plan with my now ex-partner. I want to leave it and get a Premium Plan for myself, but I want to keep my user and my playlists intact. Is there a way for me to do that?She's the administrator of the plan.ps: I'm in Brazil. At...
PlanFamilyCountryBrazilDeviceIphones xs and upOperating SystemMost recent IOS My Question or IssueI originally had an old spotify account (account A). There was an issue with my credit card. When corrected the payment issue, i noticed i was on my spo...
Hi everyone, I have a question, when I use my debit card to create a spotify family plan, I have a lot of trouble because after that I write the number of the card, the expiry date and the number of 3 figures, it says that this type of payment isn't...
I have the same issue with the poster. The chronology are below:Before I changed into premium duo plan, I used individual premium plan. My wife was a member of family account.I upgraded my plan to premium duo, and already paid it. I input the address...
I tried to sign up for Spotify Premium Family account and saw that it offered one month free, but after I logged in, the promo became unavailable. I was a longtime Spotify Premium Individual user, but tried Apple Music for six free months, since it w...
Premium/Premium family Country Canada DeviceNote Ultra 20 Plus, IPhone 11, Windows 10 My Question or IssueHi, I was asked to update my credit card information on the Android app after my son told me his account is no longer working. We were on a Spot...
Plan Family Country Ireland Device Pixel 3a Operating System Android 11 My Question or Issue Trying to share Playlists with a kids account. Following all steps as outlined, log in, chose Adult account on Who's Listening screen, enter PIN, select kids...
PlanPremiumCountryIndiaDeviceMacbook, Android My Question or Issue I switched from a standard Premium subscription to Duo recently. (Since I wasn't able to switch easily, I had to cancel my premium subscription first and then join the Duo six-month p...
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan - PremiumCountry - AustraliaDevice - Android In the last two days I have been getting ads while listening to JRE. There are threads full of irate people dating back to early 2020, with moderators responding with deliberately vague answers and fi...
Dear Spotify Team, my credit card valid ended and i did not updated the informations. So, spotify give me this information in the app, i updated the credit card informations but i have just spotify premium, not anymore family. I tried to subscribe th...
I have premium family. My kid can’t find the songs she likes on kid Spotify. How can I change her to regular Spotify? I’m in the USA. I have an iPhone 11 Pro PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating S...
PlanPremiumCountry UKDeviceIPhone/WindowsOperating SystemiOS My Question or Issue I had a family member who lives with me on my family premium and I accidently deleted them off, we have tried to re-add them back through sending an invite through to t...
Hi! Today I tried to switch my premium plan to family plan, but it doesn't work, I don't see the button, how do I do it? Thank you in advance.