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Stranger account added to Spotify Family

Stranger account added to Spotify Family

Hello,

 

I have a spotify family account and a stranger has been able to join the plan without me inviting him.

 

I kicked him out but i am wondering wether the invite link to the plan is compromised. If so, is there a way to change the link ?

 

I know that one of the address added to the family plan appeared in some data leaks, could this be the source of my issue ?

 

Thank you for your help.

 

Regards,

Y

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5 Replies

Hey @yoloswag1789, thanks for reaching out to the Community!

 

Every invitation link is unique so no worries about anyone accessing your invitation link again (especially after it expires). 

 

If you think someone has gained access to your account, I’d recommend checking out this support article for the next steps to take.

 

To prevent this from happening in the future, there are many measures you can take to protect your account, such as resetting your password every few months, and not using passwords you have used on other sites. There is also a great guide here for some more measures on protecting your account.

 

If you see an email from Spotify, and can’t tell if it’s legit, use this checklist. Of course, Spotify makes sure that all user records and platforms are completely secure around the clock.

 

I hope this helps.

Billy-JSpotify Star
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Note: I'm not a Spotify employee.

The same thing happened to me.  I logged into see two names I don't recognise.

I also kicked them out.  Spotify haven't said anything but I'm suspicious now that there has been a data breach.

Hey there @ColetteLynch33,

 

Thank you for your post and for letting us know about this.

 

To be clear, Spotify hasn't been compromised and your data's secure. We recommend you to follow these steps that was provided by @Billy-J.

 

We can confirm that can remove members from your Premium Family plan by following the steps that's provided here on our support site. 

 

Keep us posted. We're always one reply away if you need us.

 

Cheers!

ElenaModerator
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So ... I just had this exact same thing happen. 

 

I got an email that someone just joined my Spotify plan. Haven't invited anyone and didn't recognize the name. Logged in to see there was another stranger on my account that I did NOT get notified about!! 

 

I'm not sure how this happened but it makes me very concerned. 

Hey @GeoWyrm,

 

Thanks for reaching out about this here.

 

I'd recommend running through all the steps in this Support Article to secure your manager account and make sure you're the only one who has access to it.

 

It's also a good idea to change the password on the email address you've used for signing up.

 

Keep us posted on how it goes.

AlexModerator
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