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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27640 Views
44 replies
4 likes
The link to add or remove family members don’t appear in my account. I don’t find how to remove a family member and add another one...I only have 4 members out of the six!
The link to add or remove family members don’t appear in my account. I don’t find how to remove a family member and add another one...I only have 4 members out of the six!
Moderator
7581 Views
3 replies
0 likes
PlanPremium FamilyCountryUKDeviceVariety of Amazon echo devices My Question or IssueHiI have been playing Spotify with voice commands through my multiple Alexa devices for years with no issue. I went to play a song today and Alexa tells me it is play...
Plan Premium Family Country UK Device Variety of Amazon echo devices My Question or Issue Hi I have been playing Spotify with voice commands through my multiple Alexa devices for y...
Spotify Legend
21910 Views
1 replies
5 likes
I have signed up for a family plan with a German billing address. I, with family in Brazil. I provided in ,y account a Brazilian address. However, Spotify on the kids devices complains that we are not living at the same address. I assume this has to ...
I have signed up for a family plan with a German billing address. I, with family in Brazil. I provided in ,y account a Brazilian address. However, Spotify on the kids devices complains that we are n...
Spotify Star
530 Views
1 replies
0 likes
PlanFamily PremiumCountryUKDeviceiPhone 7Operating SystemiOS 15.4.1 My Question or IssueI have added my two daughters to Family Premium. One connected without any problems but the other is still stuck on a 'Free Account'. My Admin Account shows that ...
Plan Family Premium Country UK Device iPhone 7 Operating System iOS 15.4.1 My Question or Issue I have added my two daughters to Family Premium. One connected without any problems b...
Spotify Star
431 Views
1 replies
0 likes
Hi. My wife and I both currently have Spotify premium and would like to switch to Spotify Family but will we lose our existing playlists?Thanks, David
Hi. My wife and I both currently have Spotify premium and would like to switch to Spotify Family but will we lose our existing playlists? Thanks, David
Spotify Star
408 Views
1 replies
0 likes
I'm currently a member of a Premium Family plan, but I want to strike out on my own with an Individual Premium subscription. If my account is removed from the family plan, I understand it reverts to a Free plan. Will the playlists associated with my ...
I'm currently a member of a Premium Family plan, but I want to strike out on my own with an Individual Premium subscription. If my account is removed from the family plan, I understand it reverts t...
Spotify Star
2517 Views
1 replies
0 likes
I am having my family plan cancelled for the BLEND option.This does not suit my situation. Does anyone have any suggestions.Why is family plan being cancelled
I am having my family plan cancelled for the BLEND option. This does not suit my situation. Does anyone have any suggestions. Why is family plan being cancelled
Moderator
899 Views
1 replies
0 likes
PlanFamily Premium My Question or Issue I cancelled my Family premium subscription from my credit card then i tried to subscribe again using my savings/debit account while processing it failed. So I tried to use again my credit card but my spotify ac...
Plan Family Premium My Question or Issue I cancelled my Family premium subscription from my credit card then i tried to subscribe again using my savings/debit account while p...
Visitor
1357 Views
3 replies
1 likes
I have invited my brother to the family plan but when he attempts to accept he gets the following:Your addresses didn’t matchAsk the person who invited you to double-check the address they entered. You’ll need to use that exact address to join Family...
I have invited my brother to the family plan but when he attempts to accept he gets the following: Your addresses didn’t match Ask the person who invited you to double-check the address they e...
Newbie
4015 Views
2 replies
2 likes
PlanPremium familyCountryAusDeviceSamsung galaxy tab A - SM-T510Operating SystemAndroid My Question or IssueI recently upgraded my plan to family premium so my kids can have their own accounts.I have setup seperate accounts for all family members.Whe...
Plan Premium family Country Aus Device Samsung galaxy tab A - SM-T510 Operating System Android My Question or Issue I recently upgraded my plan to family premium so my kids can h...
Moderator
768 Views
3 replies
0 likes
Dear Officials,I am a client of yours using the Duo feature. But every time I use this product, I get the "address not verified" message. instead, create a numeric code when the main member logs into this system and the 2nd user can run the system by...
Dear Officials, I am a client of yours using the Duo feature. But every time I use this product, I get the "address not verified" message. instead, create a numeric code when the main member lo...
Spotify Legend
613 Views
1 replies
0 likes
Hi everyone, I have a question about the upgrade to spotify premium. I am only 17, so I don't have a credit card. Is there a way I can do the upgrade and pay spotify premium with the money I have in my phone? Or are credit cards the only option? I ho...
Hi everyone, I have a question about the upgrade to spotify premium. I am only 17, so I don't have a credit card. Is there a way I can do the upgrade and pay spotify premium with the money I have in ...
Moderator
8024 Views
3 replies
0 likes
PlanPremiumCountryUSA DeviceSamsungOperating SystemAndroid My Question or IssueMy partner did not verify our address in time and now when I send her an updated invite she is unable to validate. I pay for a family plan and my partner should be allowed...
...nvite she is unable to validate. I pay for a family plan and my partner should be allowed access. Help me figure out how to get her back on my plan please.
Casual Listener
2995 Views
6 replies
1 likes
PlanPremiumCountrySwitzerland Device(iPhone 12Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssuI received a message from Spotify that the mix premium family will no longer exist, how can I do to keep my playlists and the sam...
...hat the mix premium family will no longer exist, how can I do to keep my playlists and the same for the family members ?
Moderator
433 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etcIssue just got an email to say Family was ending- why is that?
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etcIssue just got an email to say Family w...
Moderator
1782 Views
3 replies
0 likes
I’m Belgian resident but I’m working in Luxembourg.i have a professional mobile with Luxembourgish SIM card (professional mobile subscription). I registered for Spotify Premium Family with a payment card from a Belgian bank. however, the country of r...
I’m Belgian resident but I’m working in Luxembourg. i have a professional mobile with Luxembourgish SIM card (professional mobile subscription). I registered for Spotify Premium Family w...
Spotify Star
550 Views
3 replies
0 likes
INone of the below information PlanFamily premium planCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI created a new email address and deleted my current em...
INone of the below information Plan Family premium plan Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 1...
Spotify Legend
268 Views
1 replies
0 likes
Mi tarjeta no tenia fondos cuando llegó la fecha de cobro, ahora que ya tiene fondos, me dice que se produjo un error con el pago, eh intentado de todo y no consigo nada. Que hago?
Mi tarjeta no tenia fondos cuando llegó la fecha de cobro, ahora que ya tiene fondos, me dice que se produjo un error con el pago, eh intentado de todo y no consigo nada. Que hago?
Casual Listener
721 Views
4 replies
0 likes
PlanPremiumCountryUKDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have just upgraded to Premium. My two kids are already on their own premium accounts. Can I mer...
...pgraded to Premium. My two kids are already on their own premium accounts. Can I merge the three into a family subscription without them losing their playlists, favourites etc?
Casual Listener
3698 Views
2 replies
0 likes
PlanFree/PremiumCountryGermanyDeviceiPhone 12, Alexas, Samsung mobileOperating SystemiOS 15, Android My Question or IssueDear Community. My wife and I will be separating. She currently owns the Spotify Family account, but I would like to open my own ...
...he currently owns the Spotify Family account, but I would like to open my own and ideally retain my playlists etc. The same goes for my son, who also uses the same family account. Is this possible and h...
Spotify Star
299 Views
1 replies
0 likes
