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Ongoing Issues

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 148189 Views
  • 32 replies
  • 9 likes
  • 148189 Views
  • 32 replies
  • 9 likes

Solved!! Différent Country

PlanPremium FamilyCountry I originally created a Spotify account in France. I am currently in the US with my family Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI...

  • Regular
  • Plan Premium Family Country I originally created a Spotify account in France. I am currently in the US with my family   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) O...
  • kloles
  • Regular
  • 1122 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 1122 Views
  • 10 replies
  • 0 likes

Unable to add wife to plan, gives a 'different country' error

PlanPremium - FamilyCountryUSADeviceSamsung Galaxy Note8Operating SystemWindows 10 My Question or IssueJust added a premium family subscription to this account.Sent my wife the invite, when she's attempting to add her account it's giving an error sta...

  • Newbie
  • Plan Premium - Family Country USA Device Samsung Galaxy Note8 Operating System Windows 10   My Question or Issue Just added a premium family subscription to this account. Sent my w...
  • Billy-J
  • Spotify Star
  • 464 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 464 Views
  • 1 replies
  • 0 likes

you can’t join someones plan in 12 months

PlanFree/Family PremiumCountryTurkeyWe’ve been using my brother’s family premium. Then he didn’t pay it, we kicked out from plan. I bought a family plan invited my sister but it said “you can’t join someones plan in 12 months”. Does she have to pay h...

  • Visitor
  • Plan Free/Family Premium Country Turkey We’ve been using my brother’s family premium. Then he didn’t pay it, we kicked out from plan. I bought a family plan invited my sister but it said “y...
  • Billy-J
  • Spotify Star
  • 12507 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 12507 Views
  • 1 replies
  • 1 likes

Solved!! problème avec spotify famille

Je me suis abonné a spotify famille avec un carte bancaire française mais je réside en Belgique Mon compte est donc français, le problème est que quand je souhaite ajouter des membres de ma famille, en ayant indiqué mon adresse belge je reçois un mes...

  • Casual Listener
  • Je me suis abonné a spotify famille avec un carte bancaire française mais je réside en Belgique  Mon compte est donc français, le problème est que quand je souhaite ajouter des membres de ma fa...
  • Billy-J
  • Spotify Star
  • 1062 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 1062 Views
  • 5 replies
  • 0 likes

i dont know why i have been removed from premium family

i dont know why i have been removed from premium family my problem is i cant join another premium family for 12 month someone help me please.

  • Casual Listener
  • i dont know why i have been removed from premium family  my problem is i cant join another premium family for 12 month  someone help me please.
  • Billy-J
  • Spotify Star
  • 2508 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 2508 Views
  • 5 replies
  • 1 likes

How to upgrade to ONE family account and delete other 3 existing accounts

My Question or IssueWe have 2 separate free accounts and 2 separate student accounts. I want to upgrade 1 student account to ONE family premium account + add the other family members. How to delete the other 1 student and 2 free accounts? Or can the ...

  • Visitor
  • My Question or Issue We have 2 separate free accounts and 2 separate student accounts. I want to upgrade 1 student account to ONE family premium account + add the other family members. How to d...
  • AdamDamon
  • Spotify Star
  • 572 Views
  • 1 replies
  • 0 likes
  • Account
  • 572 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Google Home Mini Promotion still trying to charge full price?

PlanPremium FamilyCountry US My Question or Issue Hello:Yesterday I recieved my email saying that my Google Home Mini was now available. When I follow the link, it brings me to the Google Store. Once I've selected the mini, and go into the checkout, ...

  • Casual Listener
  • Plan Premium Family Country  US  My Question or Issue  Hello: Yesterday I recieved my email saying that my Google Home Mini was now available. When I follow the link, it brings m...
  • Elena
  • Moderator
  • 70976 Views
  • 197 replies
  • 32 likes
  • Full
    google
    Home
    Mini
    Price
  • 70976 Views
  • 197 replies
  • 32 likes

Solved!!Superuser Contribution Did anyone get the promo code for google mini?

I got an email stating that my google mini is awaiting for me. The email gave me a link that sent me to the google site to purchase the google mini for $49. It doesn’t even include the taxes. I never got a promo code for the “free” google mini. I sen...

  • Casual Listener
  • I got an email stating that my google mini is awaiting for me. The email gave me a link that sent me to the google site to purchase the google mini for $49. It doesn’t even include the taxes. I never...
  • Elena
  • Moderator
  • 33506 Views
  • 14 replies
  • 14 likes
  • Mobile
    Subscription
  • 33506 Views
  • 14 replies
  • 14 likes

2 Kids can not join my familyplan

Hi, we have a premium family plan, but our to kids cannot join because they are not 13 years or older. Do I need to lie about the age so I could register them, in that case, I might have to go back to Apple Music.

  • Visitor
  • Hi, we have a premium family plan, but our to kids cannot join because they are not 13 years or older. Do I need to lie about the age so I could register them, in that case, I might have to go back t...
  • Billy-J
  • Spotify Star
  • 681 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 681 Views
  • 1 replies
  • 0 likes

Solved!! Family mix is empty

PlanFamily PremiumCountryPoland My Question or IssueMy family mix is empty. I check it everyday, but not even a single song so far. Please help me resolve the issue, I want to try this feature.

  • Visitor
  • Plan Family Premium Country Poland   My Question or Issue My family mix is empty. I check it everyday, but not even a single song so far. Please help me resolve the issue, I want to try t...
  • jakemdoran
  • Newbie
  • 7039 Views
  • 3 replies
  • 2 likes
  • Premium for Family
  • 7039 Views
  • 3 replies
  • 2 likes

Why can't kids make playlists?

I don't understand why kids can't make playlists in the Spotify Kids Family Plan app. All they are able to do in terms of saving music is to "like" songs and they all go into the same growing list of songs. Kids want to be able to have playlists for ...

  • Visitor
  • I don't understand why kids can't make playlists in the Spotify Kids Family Plan app. All they are able to do in terms of saving music is to "like" songs and they all go into the same growing list o...
  • Billy-J
  • Spotify Star
  • 610 Views
  • 1 replies
  • 0 likes
  • 610 Views
  • 1 replies
  • 0 likes

Solved!! Do each of my family members need a separate email address?

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • OviiiOne
  • Community Legend
  • 1919 Views
  • 1 replies
  • 0 likes
  • 1919 Views
  • 1 replies
  • 0 likes

Premium to Family upgrade

PlanFree/PremiumCountryHi, I’m currently into the 5th day of my billing month and want to upgrade to family. Should I wait until the end of the month so I don’t get billed twice in the space of a week? ThanksDevice(iPhone 8, Samsung Galaxy 9, Macbook...

  • Newbie
  • Plan Free/Premium Country Hi, I’m currently into the 5th day of my billing month and want to upgrade to family. Should I wait until the end of the month so I don’t get billed twice in the space o...
  • Billy-J
  • Spotify Star
  • 299 Views
  • 1 replies
  • 0 likes
  • 299 Views
  • 1 replies
  • 0 likes

Go from Premium (single) to Family Plan - will saved music remain?

I'd like to add my new husband to my family plan. He currently is subscribed to Premium individual. When he joins our family, will he lose his saved music and playlists?

  • Newbie
  • I'd like to add my new husband to my family plan. He currently is subscribed to Premium individual. When he joins our family, will he lose his saved music and playlists?
  • Billy-J
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 315 Views
  • 1 replies
  • 0 likes

error after entering adres

PlanPremiumCountryPolandDeviceall devicesOperating SystemAndroid and Windows 10 My Question or Issue After entering my home address, an error pops up and I can't join Family Premium. ,,Please try again later,,

  • Visitor
  • ...an't join Family Premium. ,,Please try again later,,
  • Billy-J
  • Spotify Star
  • 310 Views
  • 1 replies
  • 0 likes
  • 310 Views
  • 1 replies
  • 0 likes

How fast can I add a person to family plan?

PlanPremiumCountryTaiwan DeviceDesktop(Windows)Operating SystemWindows 10 My Question or IssueMy brother just unsubscribed from his own premium plan and we decided to start a new family plan, which allow us to add up to 6 people in our family to our ...

  • Visitor
  • ...ecided to start a new family plan, which allow us to add up to 6 people in our family to our account.   However, after he unsubscribed from his own plan and clicked the new plan invitation l...
  • Billy-J
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 275 Views
  • 1 replies
  • 0 likes

Premium duo address error

PlanPremiumCountryunited statesDeviceOnePlus 8My Question or IssueEvery time I try to put in my address before inviting my roommate to a duo plan it says the address is not specific enough but I've listed my apartment number in as many ways as I can ...

  • Visitor
  • Plan Premium Country united states Device OnePlus 8 My Question or Issue Every time I try to put in my address before inviting my roommate to a duo plan it says the address is not specific eno...
  • Billy-J
  • Spotify Star
  • 345 Views
  • 1 replies
  • 0 likes
  • 345 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family

Hi. Does family premium include Hulu and showtime? (I have premium now and am thinking of upgrading for the kids) PlanPremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Q...

  • Visitor
  • Hi. Does family premium include Hulu and showtime?  (I have premium now and am thinking of upgrading for the kids)  Plan Premium Country   Device (iPhone 8, Samsung Galaxy 9, M...
  • Ivan
  • Spotify Legend
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes

Big house, 8-people family

Hi, we are 8 people living in my house but the max for Spotify Family is 6. Can that be changed at all? We are willing to pay a little extra.

  • Casual Listener
  • Hi, we are 8 people living in my house but the max for Spotify Family is 6. Can that be changed at all? We are willing to pay a little extra. 
  • Billy-J
  • Spotify Star
  • 378 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 378 Views
  • 1 replies
  • 0 likes

Do i pay the difference between Premium Solo and Premium Family, Mid-month?

PlanPremium SoloCountryCanadaDeviceiPhone X, iPhone Xs.Operating SystemiOS 13, iOS 14 Beta, Windows 10, Amazon Alexa, Google Nest. My Question or IssueI currently have the Premium Solo plan and am looking to change to the Premium Family in-order to a...

  • Visitor
  • ...remium Solo plan and am looking to change to the Premium Family in-order to add users. My question is that since i currently have Premium Solo and have just paid for a new month, if i switch now to P...
  • Billy-J
  • Spotify Star
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes