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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179358 Views

32 replies

9 likes

  • 179358 Views
  • 32 replies
  • 9 likes

Can you join a family plan while already on one?

I don't have contact with my current family plan manager to remove me from her plan, and I want to join a different family plan.

Visitor

I don't have contact with my current family plan manager to remove me from her plan, and I want to join a different family plan.

Maxim

Spotify Star

380 Views

1 replies

0 likes

  • 380 Views
  • 1 replies
  • 0 likes

I get "You can't join this plan" when accepting a family invitation

Hi,Something went wrong with joining our family plan and I got a new link. But when I try to use it, I get a message "You can't join this plan". I'm not connected to the family plan now, so can you please help me join?The old link is expired and the ...

Visitor

Hi, Something went wrong with joining our family plan and I got a new link. But when I try to use it, I get a message "You can't join this plan". I'm not connected to the family plan now, so can y...

Maxim

Spotify Star

219 Views

1 replies

0 likes

  • 219 Views
  • 1 replies
  • 0 likes

How would you use Premium Family Memberships with 2 homes?

We have a home that is used for short term rentals. We have a google home set up there, so when guests play music, it shows up on my spotify, and I can't use it. What is the easiest solution? Create a cabin account with separate email address?

Casual Listener

We have a home that is used for short term rentals. We have a google home set up there, so when guests play music, it shows up on my spotify, and I can't use it. What is the easiest solution? Create ...

Maxim

Spotify Star

640 Views

3 replies

0 likes

  • 640 Views
  • 3 replies
  • 0 likes

ACCOUNT WONT LET ME DELETE OR ADD NEW MEMBERS

I HAVE NO WAY TO ADD OR DELETE MEMBERS - MY DAUGHTER GOT KNOCKED OFF AND HAS TO CREATE NEW ACCOUNT AS HER OLD EMAIL IS NO LONGER. I NEED TO SEND HER AN INVITE AND I HAVE NO FUNCTION ON "MANAGE PLAN" ON MY ACCOUNT. HOW CAN I SEND HER AN INVITE AS WE A...

Visitor

...LAN" ON MY ACCOUNT. HOW CAN I SEND HER AN INVITE AS WE ARE PAYING FOR FAMILY AND ONLY USING 6 PEOPLE? THANK YOU

Maxim

Spotify Star

269 Views

1 replies

0 likes

  • 269 Views
  • 1 replies
  • 0 likes

Can I have Premium Family with children at university. I don't want 3 separate subscriptions.

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

Visitor

Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  

Maxim

Spotify Star

535 Views

1 replies

0 likes

Premium for Family
  • 535 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am trying to upgrade to a Family Plan but it just says I'm ineligible. Please help.

Hello my username is Badachca. I am currently Spotify Premium member and want to upgrade to a Family Plan so my 2 boys can use Spotify Kids. Every time I click on The Family Plan under the Pick Your Premium page it just keeps saying I am ineligible. ...

Newbie

Hello my username is Badachca. I am currently  Spotify Premium member and want to upgrade to a Family Plan so my 2 boys can use Spotify Kids. Every time I click on The Family Plan under the P...

Julian

Moderator

418 Views

1 replies

0 likes

Premium for Family
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution me estan cobrando doble mi cuenta familiar que onda

quiero saber porque me estan cobrando de mi tarjeta de credito de USA. y mi cuenta "premium" no funciona. que onda con eso

Visitor

quiero saber porque me estan cobrando de mi tarjeta de credito de USA. y mi cuenta "premium" no funciona. que onda con eso

Novy

Moderator

186 Views

1 replies

0 likes

  • 186 Views
  • 1 replies
  • 0 likes

I can't enjoy the family plan for others members

I can't add to other members because the app send to the Spotify free

Visitor

I can't add to other members because the app send to the Spotify free

Maxim

Spotify Star

228 Views

1 replies

0 likes

  • 228 Views
  • 1 replies
  • 0 likes

individual to duo?

PlanDuoCountryCanadaDeviceiPhoneOperating SystemiOS 15 My Question or Issuei bought a 30 bucks gift card wanting a duo plan but i didn't know it was only for individual. is there a way i can change it into a duo plan with another gift card? i cant co...

Newbie

  Plan Duo Country Canada Device iPhone Operating System iOS 15   My Question or Issue i bought a 30 bucks gift card wanting a duo plan but i didn't know it was only for individu...

Maxim

Spotify Star

189 Views

1 replies

0 likes

Premium for Family
  • 189 Views
  • 1 replies
  • 0 likes

I can't change my country and my family members can't be added

My plan was in USA.I moved to Latam, changed my payment method from my new countey and Spotify accepted the payment, however maintains USA as my country and doesn't allow me to change.

Visitor

My plan was in USA. I moved to Latam, changed my payment method from my new countey and Spotify accepted the payment, however maintains USA as my country and doesn't allow me to change.

Maxim

Spotify Star

361 Views

1 replies

0 likes

  • 361 Views
  • 1 replies
  • 0 likes

Superuser Contribution I want to pay with card, but the option isn't available. What should I do?

I want to register for the premium family plan but there's no card option for payment. I live in Indonesia.

Visitor

I want to register for the premium family plan but there's no card option for payment. I live in Indonesia.

Julian

Moderator

432 Views

2 replies

0 likes

  • 432 Views
  • 2 replies
  • 0 likes

Superuser Contribution My address is correct and it says to the member that I invited it is wrong

Hello, I need your help I invited a member to my family premium and it doesn't accept my address. I copy the address from my account to his and it always says it is wrong and to try again

Visitor

Hello, I need your help I invited a member to my family premium and it doesn't accept my address. I copy the address from my account to his and it always says it is wrong and to try again

AndresM

Moderator

306 Views

2 replies

0 likes

  • 306 Views
  • 2 replies
  • 0 likes

Superuser Contribution changed phone numbers but spotify didn't transfer my account how do I fix?

I changed my phone number and now I no longer have the same account, have ads I don't want and my music is all messed up

Visitor

I changed my phone number and now I no longer have the same account, have ads I don't want and my music is all messed up

Mario

Spotify Legend

402 Views

1 replies

0 likes

  • 402 Views
  • 1 replies
  • 0 likes

it keeps on saying It looks like you are trying to join Premium Family from another country

Plan PremiumCountry Spain Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issueit keeps saying It looks like you are trying to join Premium Family from another country. F...

Visitor

...ssue it keeps saying It looks like you are trying to join Premium Family from another country. Family Premium is only available to family members who live together.  but I do fill i...

Maxim

Spotify Star

573 Views

1 replies

0 likes

Premium for Family
  • 573 Views
  • 1 replies
  • 0 likes

Superuser Contribution I don't know the separate logins for my family account

I run my family account and after Spotify logged everyone out, my mum cannot get back into her account. I know her username and we have tried different passwords but none of her emails are linked and nothing is working. My dad was able to log in thro...

Newbie

I run my family account and after Spotify logged everyone out, my mum cannot get back into her account. I know her username and we have tried different passwords but none of her emails are linked a...

OscarDC

Moderator

344 Views

1 replies

0 likes

  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to upgrade to premium. It just tells me I'm ineligible

It just tells me I'm ineligible for the free month (probably cause I'm based in Quebec), but doesn't propose a paying option eitherP.S. trying to upgrade to family plan

Newbie

It just tells me I'm ineligible for the free month (probably cause I'm based in Quebec), but doesn't propose a paying option either P.S. trying to upgrade to family plan

Jeremy

Spotify Legend

318 Views

1 replies

0 likes

  • 318 Views
  • 1 replies
  • 0 likes

Superuser Contribution "Something went wrong. Try again" when trying to change my Premium Family payment method

PlanFamily PremiumCountryUSADeviceMacbook Pro late 2016 and iPhone 8Operating SystemiOS 10 and Google Chrome My Question or IssueI have had a Family plan for a while but just tried to change the payment method for the monthly payments but I keep gett...

Casual Listener

Plan Family Premium Country USA Device Macbook Pro late 2016 and iPhone 8 Operating System iOS 10 and Google Chrome   My Question or Issue I have had a Family plan for a while but j...

Elena

Moderator

14589 Views

13 replies

1 likes

Premium for Family
  • 14589 Views
  • 13 replies
  • 1 likes