Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82966 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Newbie
63788 Views
31 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199015 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30043 Views
44 replies
4 likes
PlanPremium FamilyCountryNetherlandsDevicePC, tabletsOperating Systemwindows 10 64-bit My Question or Issue Found the same question posted in 2016 and 2018. Still wondering. Before I can add my children into the family account, I must make them a spo...
Plan Premium Family Country Netherlands Device PC, tablets Operating System windows 10 64-bit My Question or Issue Found the same question posted in 2016 and 2018. S...
Casual Listener
493 Views
2 replies
0 likes
Hi, my problem is that I registered my Spotify in Poland, and chosen family Spotify, then I moved to Denmark and trying add my girlfriend to it, she has Spotify registration on Denmark and there is some issue to add her, I did sent her invitation, I ...
Hi, my problem is that I registered my Spotify in Poland, and chosen family Spotify, then I moved to Denmark and trying add my girlfriend to it, she has Spotify registration on Denmark and there is s...
Spotify Star
455 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
970 Views
1 replies
0 likes
PlanFamily PremiumCountrySouth Africa DeviceSamsungOperating SystemAndroid My Question or IssueHey Guys, I have just signed up to Spotify family account. I have a son who had his own premium that I have sent the link to move across and 2 daughters th...
Plan Family Premium Country South Africa Device Samsung Operating System Android My Question or Issue Hey Guys, I have just signed up to Spotify family a...
Moderator
574 Views
1 replies
0 likes
Hi, I would like to change the payment method for my Family plan, but I can't find the option to do so. The method described in the Support section doesn't work. Any advice? Thanks!
Hi, I would like to change the payment method for my Family plan, but I can't find the option to do so. The method described in the Support section doesn't work. Any advice? &n...
Spotify Star
655 Views
1 replies
0 likes
Plan: Premium FamilyCountry: Ireland Device: All devicesOperating System: Multiple OS Hi there,I have a Premium Family plan that includes my daughter's account - I can see it on the plan and have also checked through a playlist of hers, so it exists!...
Plan: Premium Family Country: Ireland Device: All devices Operating System: Multiple OS Hi there, I have a Premium Family plan that includes my daughter's account - I can see i...
Moderator
784 Views
2 replies
0 likes
Hi! I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me? thank you in advance!
Hi! I’d like to join Family plan, but other members and I live in different countries. Would it be possible for them to join me? thank you in advance!
Spotify Legend
993 Views
2 replies
0 likes
PlanSpotify DuoCountryPolandDeviceiphone 6s and iphone SEOperating SystemiOS 14My Question or IssueHi Guys,my question is mostly added in title: I want to change subscription from Spotify Duo to Spotify Family. My wife is a partner in Duo and has lot...
...rom Spotify Duo to Spotify Family. My wife is a partner in Duo and has lots of stuff saved on hers account (playlist, settings, audiobooks etc.). And I wish to know that, when I change subscription t...
Community Legend
879 Views
1 replies
0 likes
PlanPremiumCountryRussian->UkraineMy Question or IssueCan i change family country from russian to Ukraine ? Because to change country i have to update payment method but i can't do this with new rules. Or i can update country when my family subscript...
Plan Premium Country Russian->Ukraine My Question or Issue Can i change family country from russian to Ukraine ? Because to change country i have to update payment method but i can't do t...
Spotify Star
1733 Views
1 replies
0 likes
After everyone was logged out of Spotify a couple of days ago my husband cannot login to his account. I have Premium Family, I have had it for a long time and my husband has always been added to it but since being logged out we cannot get my husbands...
After everyone was logged out of Spotify a couple of days ago my husband cannot login to his account. I have Premium Family, I have had it for a long time and my husband has always been a...
Spotify Star
889 Views
1 replies
0 likes
PlanPremium DuoCountryMontenegroDeviceAndroid PhoneOperating SystemWindows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inviting my partner to join the plan none of has the option to "join duo mix playlist" (as sho...
Plan Premium Duo Country Montenegro Device Android Phone Operating System Windows 10 My Question or Issue I have subscribed to the Duo Premium plan, however after inv...
Newbie
1023 Views
2 replies
0 likes
BonjourDepuis le crash de Spotify, tout le monde a pu se reconnecter à son compte à l'exception de ma jeune fille... Impossible de retrouver l'adresse mail et le mot de passe que nous avions renseignés.Dans mon profil je vois bien les différents comp...
Bonjour Depuis le crash de Spotify, tout le monde a pu se reconnecter à son compte à l'exception de ma jeune fille... Impossible de retrouver l'adresse mail et le mot de passe que nous avions rensei...
Spotify Star
3476 Views
1 replies
0 likes
I listen to a lot of podcasts, but had taken a break before listening again yesterday. While listening, I saw on the Spotify lock screen Music Player that the podcast was being interrupted by 30-60 second commercials from StateFarm, etc. I recognize ...
...emoving ads from mobile listening is a significant reason why I pay for Spotify Premium (Premium Family), which makes this either seem like a glitch - or a sneaky new policy. Device: Samsung S...
Moderator
983 Views
1 replies
0 likes
Dear community,As of yesterday I was suddenly logged out of all my apps and devices. I live in the Netherlands, but I am currently in Norway. I received an error stating that I extended my use of Spotify in a different country and should change my se...
Dear community, As of yesterday I was suddenly logged out of all my apps and devices. I live in the Netherlands, but I am currently in Norway. I received an error stating that I extended my use of...
Casual Listener
1955 Views
2 replies
0 likes
PlanPremiumCountrySweden DeviceiPhone's different typesOperating SystemiOS 10 My Question or IssueI have three family members on my Premium account, they have had their users for around three years or more. Yesterday Spotify was down at least in Swed...
Plan Premium Country Sweden Device iPhone's different types Operating System iOS 10 My Question or Issue I have three family members on my Premium account, they have had t...
Spotify Star
1356 Views
3 replies
3 likes
PlanFamily PremiumCountryUSA My Question or IssueFamily mix wont pop up on my family account page and I I'm the owner of the plan I had the plan for around 3 weeks.
Plan Family Premium Country USA My Question or Issue Family mix wont pop up on my family account page and I I'm the owner of the plan I had the plan for around 3 weeks.
Moderator
905 Views
1 replies
0 likes
Hi. Today switched from my 3 month Duo subscription to a 3 month Family subscription and paid for the same. However, my account still shows I'm using Duo. I read on the website that you could switch between plans. I've got the receipts. Also, will I ...
Hi. Today switched from my 3 month Duo subscription to a 3 month Family subscription and paid for the same. However, my account still shows I'm using Duo. I read on the website that you could s...
Moderator
733 Views
2 replies
0 likes
Do you know why the name of my re-subsription plan is: family premiun v2? What V2 mean? Thank you.
Do you know why the name of my re-subsription plan is: family premiun v2? What V2 mean? Thank you.
Spotify Legend
1155 Views
1 replies
0 likes
My Question or IssueI have just upgraded to a family membership and am trying to add family members. I get past Point 1. (which is the upgrade)Point 2. asks for your address - just freezes......NO RESPONSE AT ALL and won't let me go back or forwards ...
My Question or Issue I have just upgraded to a family membership and am trying to add family members. I get past Point 1. (which is the upgrade) Point 2. asks for your address - just freezes........
Casual Listener
2460 Views
11 replies
2 likes
PlanFamily CountryItalySamsung Galaxy 20Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueIs it possible to pass a playlist from an account of one of my family members to mine? Or is it possible to choose who can collaborate...
Plan Family Country Italy Samsung Galaxy 20 Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Is it possible to pass a playlist from an a...
Spotify Legend
827 Views
1 replies
0 likes
