Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77146 Views
64 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
94615 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77477 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208495 Views
267 replies
35 likes
PlanFamily Premium CountryMalaysia DeviceAndroid boxOperating System(Android ) My Question or Issue A family member accidently logged out from her spotify app on her phone and tried to get back in using her spotify username, it stated username doesn'...
Plan Family Premium Country Malaysia Device Android box Operating System (Android ) My Question or Issue A family member accidently logged out from her s...
Spotify Star
588 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue Hi, we have a Family Premium account and we would like to change the manager of this account...
...bsp; Hi, we have a Family Premium account and we would like to change the manager of this account - aka give the management to another member of the family (already included in the account). How is this p...
Community Legend
2235 Views
1 replies
1 likes
PlanPremiumCountryPhilippinesDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI used Globe banlance to pay the premium Family and want to change the payment to PayPal...
...sed Globe banlance to pay the premium Family and want to change the payment to PayPal. However, I didn't find the switch to renew my subscription. Or I should wait until my subscription expires.
Moderator
349 Views
1 replies
0 likes
PlanFamily Premium CountryBrazil Device(Xiaomi 11T pro) Operating System(Android 12) My Question or IssueToday (Aug-02) my account stopped working proporly due to suddenly turned into a free account, the same happened to members of my family. There's...
Plan Family Premium Country Brazil Device (Xiaomi 11T pro) Operating System (Android 12) My Question or Issue Today (Aug-02) my account stopped working p...
Spotify Star
563 Views
5 replies
1 likes
Trying to add family members/our kids while we are on vacation abroad. Correct home address is added to invite however it says to try again when we are on same address - you can’t add family members while on vacation?? Device(iPhone 8, Samsung Galaxy...
Trying to add family members/our kids while we are on vacation abroad. Correct home address is added to invite however it says to try again when we are on same address - you can’t add family m...
Spotify Star
874 Views
1 replies
0 likes
Hello,I am desperately trying to add my wife as a family member in the android app on her smartphone.I have created my wife her own spotify account and also sent her an invitation link. She is also listed in my spotify account in browser.When I try t...
Hello, I am desperately trying to add my wife as a family member in the android app on her smartphone. I have created my wife her own spotify account and also sent her an invitation link. She is a...
Spotify Star
614 Views
3 replies
0 likes
PlanPremiumCountryGermany Hey guys, i would like to know, if i can continue using premium student after being a member of a premium family account. Thanks!
Plan Premium Country Germany Hey guys, i would like to know, if i can continue using premium student after being a member of a premium family account. Thanks!
Spotify Legend
584 Views
3 replies
0 likes
Plan Premium Individual Country India My Question or Issue I've been a Premium Individual user for a few years now. I'm on the premium individual annual plan and it renews in September 2022. A week ago, I upgraded to Premium Family so that my parents...
...enews in September 2022. A week ago, I upgraded to Premium Family so that my parents and sibling can use it. Payment went through fine and it loaded the 3 step process page for premium family. When I c...
Moderator
534 Views
3 replies
0 likes
Hi, I’m trying to add my son to our family plan. Sent the invitation but when he gets to the address and inputs our home address it states that he’s trying to join from another country?!? Tried to remove and re-install the app but the same issue. Is ...
Hi, I’m trying to add my son to our family plan. Sent the invitation but when he gets to the address and inputs our home address it states that he’s trying to join from another country?!? Tried to r...
Spotify Star
343 Views
1 replies
0 likes
PlanPremiumCountryUSADeviceMoto X4Operating SystemAndroid 9 (google_fi variant) My Question or IssueMy family is currently using the above listed device for my daughter with Spotify Kids. I am also implementing device/application access via Google Fa...
Plan Premium Country USA Device Moto X4 Operating System Android 9 (google_fi variant) My Question or Issue My family is currently using the above listed device for my daughter w...
Moderator
1041 Views
1 replies
0 likes
I received a gift card from a company that I work for, the instructions tell me to do the following... To redeem: 1. Go to spotify.com/redeem 2. Log in or create your Spotify account 3. Enter the PIN below Once I get there the fields on the page ask ...
...ith my Spotify Family account?
Visitor
1653 Views
2 replies
1 likes
My Question or IssueHello, around a month ago my brother opened up a premium family plan. One other person was able to join but when I go to click on the link it lets me sign in and that is it. It does not add me to the plan whatsoever. I have logged...
My Question or Issue Hello, around a month ago my brother opened up a premium family plan. One other person was able to join but when I go to click on the link it lets me sign in and that i...
Spotify Star
1085 Views
4 replies
0 likes
Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular account I paid once again for the family plan but my ...
Hi, my family plan is not allowing me to delete and invite my family. I messed up last month and had to redo my card number but I accidentally used and old account. Once I got back into my regular a...
Moderator
1550 Views
4 replies
0 likes
PlanFree/PremiumCountryBelgiumDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI cannot add my child to family plan. We moved from Germany to Belgium. I changed addre...
...annot add my child to family plan. We moved from Germany to Belgium. I changed address for Spotify. My son cannot join with new adress. Systems says we don't live in the same country.
Spotify Star
514 Views
3 replies
0 likes
PlanPremiumCountryMexicoDeviceSamsung Galaxy S10+My Question or IssueWe have a Family plan in monthly payment, we want to switch to Yearly payment however it is giving me an error something like "you cannot access this Plan", my current plan is due o...
Plan Premium Country Mexico Device Samsung Galaxy S10+ My Question or Issue We have a Family plan in monthly payment, we want to switch to Yearly payment however it is giving me an error s...
Spotify Star
351 Views
1 replies
1 likes
I am trying to add 2 family members but it does t give me the option there are only 4 of us on the act and we have up to 6
I am trying to add 2 family members but it does t give me the option there are only 4 of us on the act and we have up to 6
Moderator
383 Views
1 replies
0 likes
Hi guys,Let me try to explain what happened, I just subscribed to a Premium Family. When I tried to enter the payment details my registration was not accepted because I was using a credit card that was issued in another country. I changed then the co...
Hi guys, Let me try to explain what happened, I just subscribed to a Premium Family. When I tried to enter the payment details my registration was not accepted because I was using a credit card t...
Spotify Legend
788 Views
3 replies
0 likes
Hi, I pay for a family plan with 5 people in total on the plan. However it does not allow two of us listen to music at the same time. Can someone offer some advise as to what might be the issue here?
Hi, I pay for a family plan with 5 people in total on the plan. However it does not allow two of us listen to music at the same time. Can someone offer some advise as to what might b...
Spotify Star
566 Views
1 replies
0 likes
Hello.I have upgrated to premium family, but every one except me, stil has commercials and dont have the premium advantages.I do not understand what I have done wrong路PlanPremium family CountryDenmark Device(iPhone 11, Samsung Galaxy 10Operating Sys...
Hello. I have upgrated to premium family, but every one except me, stil has commercials and dont have the premium advantages. I do not understand what I have done wrong🤷♀️ Plan Premium family&n...
Spotify Star
278 Views
1 replies
0 likes
Back here again at this wonderfully archaic and time intensive way to get help. I have premium and no matter what we do, my wife and I cannot listen to different music at the same time. She can go offline on her app but mine will not let me and even ...
Back here again at this wonderfully archaic and time intensive way to get help. I have premium and no matter what we do, my wife and I cannot listen to different music at the same time. She can...
Spotify Star
288 Views
1 replies
0 likes
