Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27648 Views
44 replies
4 likes
PlanPremium Family CountryFrance Device(iPhone 11) Operating System(iOS 15.5) My Question or IssueI have send both my wife and daughter a family invitation. My wife has successfully managed to enter the family account, but no matter how hard we try w...
Plan Premium Family Country France Device (iPhone 11) Operating System (iOS 15.5) My Question or Issue I have send both my wife and daughter a family i...
Moderator
525 Views
3 replies
0 likes
please see the attached error when she tries to accept the invite
please see the attached error when she tries to accept the invite
Regular
1112 Views
11 replies
0 likes
PlanPremium for FamilyCountryLithuaniaQuestion or Issue My wife's Spotify account (which uses Facebook login) has apparently been hacked. She started seeing that her account is playin on another computer (all default Windows 10 PC hostnames, somethin...
Plan Premium for Family Country Lithuania Question or Issue My wife's Spotify account (which uses Facebook login) has apparently been hacked. She started seeing that her account i...
Casual Listener
1246 Views
2 replies
0 likes
Hello, My brother have currently moved to Poland for my studies, and would like to join a Family Plan but I live in Ukraine. When he enter the invite code, he get this message: "We couldn't add you to the Family plan as your account needs to be based...
Hello, My brother have currently moved to Poland for my studies, and would like to join a Family Plan but I live in Ukraine. When he enter the invite code, he get this message: "We c...
Casual Listener
4328 Views
3 replies
0 likes
I paid for the family plan, but its making my other users still have ads. Can you guys fix that please?
I paid for the family plan, but its making my other users still have ads. Can you guys fix that please?
Moderator
513 Views
1 replies
0 likes
Hi, I am currently a member in a Spotify Family Plan and I would like to switch to a single student plan so that I have my own account that I can pay for with my bank account. Is that possible? Thanks in advance
Hi, I am currently a member in a Spotify Family Plan and I would like to switch to a single student plan so that I have my own account that I can pay for with my bank account. Is that p...
Spotify Star
2937 Views
5 replies
0 likes
PlanFamily PremiumCountryPakistan Device(Android, Oppo F7)Operating System(Windows 10) My Question or IssueI switched to family plan and can't seem to see any podcasts. Are podcasts not enabled on family plans?
Plan Family Premium Country Pakistan Device (Android, Oppo F7) Operating System (Windows 10) My Question or Issue I switched to family plan and can't seem to see any p...
Casual Listener
1142 Views
2 replies
0 likes
Spotify claims they have issues with the invites in the family plan and ask to be patient while they resolve this issue......yet is the second month I get charged $15.99 and I'm wondering. Why not put the family plan charge on hold until the issue ge...
Spotify claims they have issues with the invites in the family plan and ask to be patient while they resolve this issue......yet is the second month I get charged $15.99 and I'm wondering. W...
Casual Listener
545 Views
4 replies
0 likes
Hi All,My daughter has a problem listening to her Spotify account when the wife uses her Spotify. She'll be listening to her music in the house and outside using either her Iphone or her WiFi speaker. When the wife uses her account on a Sonos or Amaz...
...peaker. When the wife uses her account on a Sonos or Amazon Dot it stops the daughters music and replaces it with the wife's. We have the Family premium account and I thought the family could play their i...
Moderator
2797 Views
11 replies
1 likes
We have a family premium account and I've been recently trying to add my youngest daughter, as we still have 2 available accounts in our plan. The issue however, is that whenever we try we get a message saying that we're trying to do so from a differ...
We have a family premium account and I've been recently trying to add my youngest daughter, as we still have 2 available accounts in our plan. The issue however, is that whenever we try we g...
Spotify Star
426 Views
1 replies
0 likes
Spotify family not permitting invites to be sent from webpage.PlanFamilyCountryUKDeviceHP Laptop running windows 10 My Question or IssueSpotify family not permitting invites to be sent from webpage. I can navigate to the webpage and the 'add members ...
Spotify family not permitting invites to be sent from webpage. Plan Family Country UK Device HP Laptop running windows 10 My Question or Issue Spotify family not permitting invites t...
Spotify Star
299 Views
1 replies
0 likes
PlanPremiumCountryIndiaDeviceSamsung Galaxy S21 FEOperating SystemAndroid 12My Question or IssueI had a prepaid Individual plan of 12 months, and got a 6 months duo plan on top of that. The purchase process took place successfully and I even have a r...
...ollowing link shows an error page: Add a member to your Family plan - Spotify The error text is as follows:
Moderator
483 Views
2 replies
0 likes
PlanFree/PremiumCountryUK Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHi, I've a family plan and moved house, and I want my new partner who I now live with to ha...
...'ve a family plan and moved house, and I want my new partner who I now live with to have access to the plan but it says she's in a different country, we can't seem to get around this. Please help!
Spotify Star
439 Views
1 replies
0 likes
My daughter's playlists disappeared when she linked her existing account to a family account. When we try to recover them we get an error message. Can anyone help?
My daughter's playlists disappeared when she linked her existing account to a family account. When we try to recover them we get an error message. Can anyone help?
Spotify Legend
496 Views
1 replies
0 likes
Hello to you all,I have a problem with my Premium family account, I hope someone of you can help me to solve it.I'd like to remove some people and add others, I've read all the instructions and tried to do as suggested on the Spotify customer service...
Hello to you all, I have a problem with my Premium family account, I hope someone of you can help me to solve it. I'd like to remove some people and add others, I've read all the instructions and t...
Moderator
2853 Views
7 replies
0 likes
My husband, the family plan manager, got an email saying I needed to log on and confirm my address for the family plan.So I logged on the website, went to profile->account->address, and updated it.But then later he got a website saying I failed to pu...
My husband, the family plan manager, got an email saying I needed to log on and confirm my address for the family plan. So I logged on the website, went to profile->account->address, and u...
Spotify Legend
298 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
296 Views
1 replies
0 likes
I have Spotify family and they say that you can use 6 account but Spotify takes 1? Can I delete the account for Spotify and add one more family member? Help plz
I have Spotify family and they say that you can use 6 account but Spotify takes 1? Can I delete the account for Spotify and add one more family member? Help plz
Community Legend
535 Views
1 replies
0 likes
PlanPremiumCountry USA Device iPhone 13 pro Operating System iOS 15.4.1My Question or IssueI would like to upgrade from an individual premium plan to the family plan. How do I do this?
Plan Premium Country USA Device iPhone 13 pro Operating System iOS 15.4.1 My Question or Issue I would like to upgrade from an individual premium plan to the family plan. H...
Spotify Star
556 Views
1 replies
0 likes
The link to add or remove family members don’t appear in my account. I don’t find how to remove a family member and add another one...I only have 4 members out of the six!
The link to add or remove family members don’t appear in my account. I don’t find how to remove a family member and add another one...I only have 4 members out of the six!
Moderator
7581 Views
3 replies
0 likes
