Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
PlanPremium FamilyCountryUSADeviceiPhone 8 and WebOperating SystemiOS 14 and Windows 10 My Question or IssueWe have a family premium account, and each of us has confirmed being signed in individually. I am the plan manager and am still seeing my son'...
Plan Premium familyFree/PremiumCountry UAE Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI purchased premium family - but the accounts I have added to my premium ...
PlanPremiumCountryIran Hi,I'm trying to pay for my family subscription using PayPal but I keep getting the "You're not eligible for that offer" error.There's even a big "One little problem" section in my accunt's setting.I don't even know what inform...
Hi,I just upgraded my account to spotify premium duo so my mom could start listening to her music. She has never had a spotify account before, so once I changed my premium account to premium duo, I created a spotify account for her. Before I created ...
After years of using the family plan, I recently missed a payment and was set back to free. I solved this and we are back on premium.Unfortunately I am no longer able to see my family members in the family mix.They see me, I don't see them. If I pres...
Started using my Spotify account to play tunes at work (restaurant) and I’m looking for a way to keep my work and personal tracks separate.I like having tailored discovery playlists, accurate scrobble data and always enjoy the End-of-Year Spoot Stats...
We only have 3 people on our family plan. And I am the primary. Its just my wife myself and her sister who live with us on the account. We have had the family plan for 3 months now with no issues then this month. The billing day everything reset. Whe...
PlanPremium FamilyCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy family member still gets ads with his login even after the app has been deleted...
Hello Community,hardly one month ago I started a trial subscription for Spotify duo. Now my family started a Family Abonnement in the same household but I can't join it with the reason that a person only can join once a year to a new abo. Because my ...
PlanPremium familyCountryItaly DeviceiPhone 8Operating SystemiOS 10My Question or IssueI have made a premium family plan... all good, but after two weeks i return to the free account, so i can’t listen all music that i want but only random music... i...
Hey! I think it would be awesome if Family premium subscribers could get the google home mini as well! You allowed it in the US, UK and France! What about Canada?!?
I need help to let spotify recognise my home address.I live in the countryside nearby Roma (Italy) and my address does not have any "via" or any number, it is on a big road simply at a measurable distance from the beginning at km 38.00No way to inser...
We have a Premium Family account (US based) with 5 members. We also have 5 Amazon echo dots, each if which is "owned" by one of the family members. When I ask "my" echo dot to play something on spotify, it does, but it ALSO interrupts my daughter's i...
One member has Premium Paid that renews in 3 weeksOne member has Premium through Gift card with 97 days remainingOne member has Reglar How can I best utilize paid time remaining on both paid accounts to convert into a family account without losing cr...
Hi Spotify, I just upgraded my account from premium to premium family and I also paid like requested. However, I have not received a confirmation in my email and it does not show up either in my Spotify account overview (https://www.spotify.com/uk/ac...
Ik heb net een account aangemaakt op spotify voor mij en mijn familie. Als ik mijn ouders uitnodig en zij het adres ingeven dat ik heb opgegeven krijgen zij de melding dat dit adres niet overeenkomt met mijn adres. Hoe kan dit? Ik dacht dat het missc...
PlanPremium for FamilyCountryUSDeviceRedmi Note 9S, PC, Ipad Air Operating SystemAndroid 10, Windows 10, IOS 12 My Question or IssueA few days ago, I keep getting fling out of my premium (family), my brother said he didn't kick me also it happens to ...
PlanPremiumCountryGermanyDeviceGigaset S270Operating System Android Oreo My Question or IssueHi. I use Spotify Premium Family. For my son I installed Spotify Kids. We also use Family Link. We managed to stop the device to a certain time. Unfortunatel...
PlanPremiumCountrySerbia Device iPhone 11 ProOperating SystemiOS 10 My Question or Issue Why none of my family members can’t join on link provided? When is needed to enter home address, it just pops out for them “You need to live at the same address”...
Hi there i was wondering if someone could help me with our family subscription, my wife is have a great deal of difficulty with her spotify downloads, not downloading and her music not play all the time when she pushes on the album it just shows a bl...