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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
82664 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Moderator
63362 Views
30 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
198697 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29989 Views
44 replies
4 likes
Hi! my daughters and I all had a premium account linked to my husbands original spotify, but he has left the family and doesn’t want to share any data stuff. Is there a way for me so sign up for premium and invite my daughters into the new account wi...
Hi! my daughters and I all had a premium account linked to my husbands original spotify, but he has left the family and doesn’t want to share any data stuff. Is there a way for me so sign up for p...
Newbie
1162 Views
3 replies
0 likes
PlanPremium FamilyCountryAustraliaDevice(iPhone 7,8,13)Operating System(iOS 15.3.1) My Question or IssueFamily mix is not showing for any of the family members expect the plan manager. I have tried to share via txt and followed the previous FAQ to le...
Plan Premium Family Country Australia Device (iPhone 7,8,13) Operating System (iOS 15.3.1) My Question or Issue Family mix is not showing for any of the family members expect the p...
Moderator
403 Views
1 replies
0 likes
Daughter cant join family account. She was removed before but is being added again. Same account and same email but she gets the error saying you can only join once a year.Any help?
Daughter cant join family account. She was removed before but is being added again. Same account and same email but she gets the error saying you can only join once a year. Any help?
Spotify Star
566 Views
2 replies
0 likes
I have signed up for the premium family plan. I live in Germany. It won't allow me to add any family members; we put in the address, but it continually says 'you don't live here'. Any suggestions?
I have signed up for the premium family plan. I live in Germany. It won't allow me to add any family members; we put in the address, but it continually says 'you don't live here'. A...
Visitor
2787 Views
2 replies
0 likes
Hi,My mum reset up our Spotify family plan and all the same family members were able to re join it through their invite no problem but when I do I always get this message; "You can't join this plan. You can only join someone else's plan once every 12...
Hi, My mum reset up our Spotify family plan and all the same family members were able to re join it through their invite no problem but when I do I always get this message; "You can't join t...
Spotify Star
484 Views
3 replies
0 likes
PlanFamily PremiumCountrySwitzerland I just upgraded my premium account to a family premium account. Now I wanted to invite my family members - but they always get the same error "you have to live in the same country". When I registered Spotify (a co...
Plan Family Premium Country Switzerland I just upgraded my premium account to a family premium account. Now I wanted to invite my family members - but they always get the same error "y...
Moderator
637 Views
1 replies
0 likes
Plan: Premium FamilyCountry USA Device iPad ProOperating SystemLatest iOS We had to change the card on our account, and found out when our plan lapsed. But after signing up again and logging into Spotify Kids my daughter's account went away. Her name...
Plan: Premium Family Country USA Device iPad Pro Operating System Latest iOS We had to change the card on our account, and found out when our plan lapsed. But after s...
Newbie
1338 Views
4 replies
1 likes
Last week I changed from Premium to family account.Now the ipad of my daughter, working with the main account before this change, does not go online anymore.She is using an iPad iOS Version 10.5, no upgrade possible anymore. The spotify app is versio...
Last week I changed from Premium to family account. Now the ipad of my daughter, working with the main account before this change, does not go online anymore. She is using an iPad iOS Version 10.5...
Spotify Star
618 Views
1 replies
0 likes
Hello I have a problem with my family subscription. I've got a premium subscription and want to invite my girlfriend to the family subscription. But I can't find this option in my account (neither in phone and on the website). May it is caused by cou...
Hello I have a problem with my family subscription. I've got a premium subscription and want to invite my girlfriend to the family subscription. But I can't find this option i...
Moderator
488 Views
2 replies
0 likes
Due to a technical error by Spotify, we had to create a new family Spotify account and cancel the previous one. However, due to the lock that prevents changing family accounts within 12 months, I was not able to join the family account. Customer serv...
Due to a technical error by Spotify, we had to create a new family Spotify account and cancel the previous one. However, due to the lock that prevents changing family accounts within 12 months, I w...
300 Views
0 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueHiI have familyplan and there it says I only can have 5 accounts. But accordind to the inform...
...ave familyplan and there it says I only can have 5 accounts. But accordind to the information about familyplan it sägs 6. Why can I only have 5?
Moderator
372 Views
1 replies
0 likes
I have invited my brother to the family plan but when he attempts to accept he gets the following:Your addresses didn’t matchAsk the person who invited you to double-check the address they entered. You’ll need to use that exact address to join Family...
I have invited my brother to the family plan but when he attempts to accept he gets the following: Your addresses didn’t match Ask the person who invited you to double-check the address they e...
Newbie
4241 Views
2 replies
2 likes
Hi, I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well. But when I upgraded my wife got kicked out of premium without any warning. Superbad experience, how is it possible that the upgra...
Hi, I had a Duo account with my wife and just upgraded to family so that our kids could have their own accounts as well. But when I upgraded my wife got kicked out of premium w...
Spotify Star
477 Views
1 replies
0 likes
Hello,I currently have a Solo Premium subscription with the billing date being on the 1st of the month.I'm expecting to switch into a Duo Premium subscription, so I was wondering how the billing date will change (if so); and what would I need to do t...
Hello, I currently have a Solo Premium subscription with the billing date being on the 1st of the month. I'm expecting to switch into a Duo Premium subscription, so I was wondering how the billing ...
Spotify Star
853 Views
1 replies
0 likes
Will all the members in my plan be removed in the next billing? If that happens can they re-join my plan immediately again or they have to wait 12 months to cool-down. Or maybe their region will automatically change to the new country tied to my new ...
Will all the members in my plan be removed in the next billing? If that happens can they re-join my plan immediately again or they have to wait 12 months to cool-down. Or maybe their region will auto...
Moderator
718 Views
1 replies
0 likes
PlanFamily PremiumCountryMéxicoDeviceDesktop PC and LG smartphoneOperating SystemWindows 11 and Android 12 My Question or IssueI have upgraded my premium plan to a family version now that my nephew wanted his own account, so I created a new one for h...
Plan Family Premium Country México Device Desktop PC and LG smartphone Operating System Windows 11 and Android 12 My Question or Issue I have upgraded my premium plan to a family v...
Moderator
637 Views
1 replies
0 likes
PlanPremium FamilyCountryNetherlandsDevicePC, tabletsOperating Systemwindows 10 64-bit My Question or Issue Found the same question posted in 2016 and 2018. Still wondering. Before I can add my children into the family account, I must make them a spo...
Plan Premium Family Country Netherlands Device PC, tablets Operating System windows 10 64-bit My Question or Issue Found the same question posted in 2016 and 2018. S...
Casual Listener
492 Views
2 replies
0 likes
Hi, my problem is that I registered my Spotify in Poland, and chosen family Spotify, then I moved to Denmark and trying add my girlfriend to it, she has Spotify registration on Denmark and there is some issue to add her, I did sent her invitation, I ...
Hi, my problem is that I registered my Spotify in Poland, and chosen family Spotify, then I moved to Denmark and trying add my girlfriend to it, she has Spotify registration on Denmark and there is s...
Spotify Star
455 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Legend
969 Views
1 replies
0 likes
PlanFamily PremiumCountrySouth Africa DeviceSamsungOperating SystemAndroid My Question or IssueHey Guys, I have just signed up to Spotify family account. I have a son who had his own premium that I have sent the link to move across and 2 daughters th...
Plan Family Premium Country South Africa Device Samsung Operating System Android My Question or Issue Hey Guys, I have just signed up to Spotify family a...
Moderator
572 Views
1 replies
0 likes
