Family Plan

[nickbamber]

Plan

Free/Premium

Country

UK 

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi, I've a family plan and moved house, and I want my new partner who I now live with to have access to the plan but it says she's in a different country, we can't seem to get around this. Please help!

[Maxim]

Hey @nickbamber,

Thanks for coming to the Community.

I'd recommend making sure that the country setting of the Family plan owner's account (yours) and the account that is trying to join match. This can be done at https://spotify.com/account.

You can learn how to update your country setting at https://support.spotify.com/article/country-region-settings/.

Let me know how it goes 🙂