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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 75377 Views
  • 32 replies
  • 5 likes
  • 75377 Views
  • 32 replies
  • 5 likes

Superuser Contribution Not sure about my postal code

HelloI think I entered a wrong postal code. It has a 57 in it but I think I typed 75. Can I check it somehow if not edit or ask one of the staff to edit it for me?

  • Casual Listener
  • Hello I think I entered a wrong postal code. It has a 57 in it but I think I typed 75. Can I check it somehow if not edit or ask one of the staff to edit it for me?
  • Jemi
  • Spotify Legend
  • 291 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 291 Views
  • 3 replies
  • 0 likes

Cannot get family plan invite to show up in email.

Plan: PremiumCountry:Canada My Question or Issuei upgraded to Spotify premium family, but when I send the invite to my family members to join the plan, it does not send. The addresses are correct. Nothing in junk mail. Seems to be a common issue peop...

  • Newbie
  • Plan: Premium Country:Canada   My Question or Issue i upgraded to Spotify premium family, but when I send the invite to my family members to join the plan, it does not send. The a...
  • OneByBoo
  • Community Legend
  • 112 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 112 Views
  • 1 replies
  • 0 likes

I'm having problems joining Premium for Family

I've been added to a Family account by my father, but when I click on the link he sent me on my email, I insert my address (which is the same as my dad's) and it says that I cannot be part of the Family. The same thing is happening to my sister.

  • Newbie
  • I've been added to a Family account by my father, but when I click on the link he sent me on my email, I insert my address (which is the same as my dad's) and it says that I cannot be part of the Family...
  • Bittencourt
  • Spotify Star
  • 213 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 213 Views
  • 1 replies
  • 1 likes

Solved!! I can't join the family plan

Okay, so I was in a family plan and there was a month that we forgot to pay the fee. We all got kicked out but my sister followed the steps and created a new family plan. Everyone except me can join. It's so strange. All it says is "You're unable to ...

  • Visitor
  • Okay, so I was in a family plan and there was a month that we forgot to pay the fee. We all got kicked out but my sister followed the steps and created a new family plan. Everyone except me can join....
  • Bittencourt
  • Spotify Star
  • 269 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 269 Views
  • 1 replies
  • 0 likes

Upgrade from student free google home mini

My Question or IssueI currently have a student subscription but want to upgrade to the Spotify family plan for me, my mum and dad. If I did this would I be able to claim the free google home mini?

  • Newbie
  •   My Question or Issue I currently have a student subscription but want to upgrade to the Spotify family plan for me, my mum and dad. If I did this would I be able to claim the free google h...
  • OneByBoo
  • Community Legend
  • 421 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 421 Views
  • 1 replies
  • 0 likes

Problema con plan familiar

Tengo un problema con el plan familiar, mi novia y yo vivimos juntos pero por alguna razon su cuenta no puede ser agregada nuevamente al plan familiar. DeviceOne plus 5 y Iphone 7

  • Newbie
  • Tengo un problema con el plan familiar, mi novia y yo vivimos juntos pero por alguna razon su cuenta no puede ser agregada nuevamente al plan familiar.    Device One plus 5 y Iphone 7 &...
  • marcaevans
  • Composer
  • 118 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 118 Views
  • 1 replies
  • 0 likes

Premium family of students

PlanPremium FamilyCountryAustralia DeviceN/AOperating SystemN/A My Question or IssueThere are 5 in my family with 4 of them students (university, tafe and high school) - is there any discount for them available under family? Also one of them only sta...

  • Newbie
  • Plan Premium Family Country Australia   Device N/A Operating System N/A   My Question or Issue There are 5 in my family with 4 of them students (university, tafe and high s...
  • marcaevans
  • Composer
  • 109 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 109 Views
  • 1 replies
  • 0 likes

Superuser Contribution [Spotify Fam] I have to renew payment and re-inviting members again every month ?

I subscriped to spotify family 1 month ago. But today it says unable to process payment and all family's invitations are gone while my credit balnce is actually more than enough for the payment. I understand that sometimes it's hard to process the pa...

  • Casual Listener
  • I subscriped to spotify family 1 month ago. But today it says unable to process payment and all family's invitations are gone while my credit balnce is actually more than enough for the payment. I u...
  • Katerina
  • Spotify Legend
  • 154 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 154 Views
  • 1 replies
  • 0 likes

Solved!! Release Radar

PlanPremium for FamilyCountryUkDeviceSamsung A5Operating SystemWindows 10 My Question or IssueA band I'm following releases a new song today and it's not in my Release Radar playlist. Is this an ongoing issue? Do Spotify techies know about this? Than...

  • Casual Listener
  • Plan Premium for Family Country Uk Device Samsung A5 Operating System Windows 10   My Question or Issue A band I'm following releases a new song today and it's not in my Release R...
  • steve54321
  • Casual Listener
  • 179 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 179 Views
  • 2 replies
  • 0 likes

Family Premium account - Using Multiple devices at same time.

Just wondering if anyone knows if with the family premium account you can play music on more than one device? For example me and my brother have a family account - but two seperate profiles - so can i play my music at the same time as him playing his...

  • Newbie
  •   Just wondering if anyone knows if with the family premium account you can play music on more than one device?   For example me and my brother have a family account - but two seperate p...
  • marcaevans
  • Composer
  • 149 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 149 Views
  • 1 replies
  • 0 likes

Family member's Spotify still in FREE mode despite showing as ACTIVE after invite accepted

FamilyPremiumUKSamsung Hey all.Have shared my family membership with another member of the family. I set it all up for her but her SPotify account is still showing as basic. Have closed the app etc but it is still in FREE mode. This was a week ago An...

  • Casual Listener
  •   Family Premium UK Samsung   Hey all. Have shared my family membership with another member of the family. I set it all up for her but her SPotify account is still showing as b...
  • alexsings
  • Casual Listener
  • 235 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 235 Views
  • 4 replies
  • 0 likes

I cannot add my wife to the family plan

Hi, I use Premium Family plan for a couple of months. (Istanbul, Turkey)I tried to invite my wife (we live in the same house but she's Bulgarian, I am Turk) to the family plan but Spotify refuses everytime she tries to subscribe. The problem is that ...

  • Casual Listener
  • Hi,   I use Premium Family plan for a couple of months. (Istanbul, Turkey) I tried to invite my wife (we live in the same house but she's Bulgarian, I am Turk) to the family plan but S...
  • OneByBoo
  • Community Legend
  • 148 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 148 Views
  • 3 replies
  • 0 likes

Family account. Share my local files?

PlanFree/PremiumCountry: Canada Device(iPad mini, iPhone X, Macbook Pro late 2012Operating System(iOS 10, OSMac) My Question or IssueI have some local files that I put on a shared playlist with my daughter. She can't see them in the playlist. Is this...

  • Newbie
  •   Plan Free/Premium Country: Canada   Device (iPad mini, iPhone X, Macbook Pro late 2012 Operating System (iOS 10, OSMac)   My Question or Issue I have some local files that...
  • OneByBoo
  • Community Legend
  • 431 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 431 Views
  • 1 replies
  • 1 likes

Spotify family - 2 users cant listen at the same time.

We have a Spotify premium family account with 4 users. 2 of us are in some way connected, which means that we cant listen to music at the same time... If I listen to spotify it´s no problem, but when he starts to listen my music stops.Does someone ha...

  • Newbie
  • We have a Spotify premium family account with 4 users. 2 of us are in some way connected, which means that we cant listen to music at the same time... If I listen to spotify it´s no problem, but w...
  • marcaevans
  • Composer
  • 132 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 132 Views
  • 1 replies
  • 0 likes

Google Home Mini delivered to wrong address

I recently (end of November) signed up for Spotify Premium Family during the Google Home mini promotion. Unfortunately, the home mini was sent to the wrong address (an old address on my Google account which I was not aware was still there). I have be...

  • Newbie
  • I recently (end of November) signed up for Spotify Premium Family during the Google Home mini promotion.  Unfortunately, the home mini was sent to the wrong address (an old address on my G...
  • mosohodPeti
  • Composer
  • 427 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 427 Views
  • 1 replies
  • 1 likes

Are your playlists intact when you move from Spotify Premium to Premium for Family

Hi All,My son currently has Spotify Premium and I am thinking of getting Premium for Family. My son has built up several playlists that he does not want to lose. If I take out Premium for Family and then invite him to join, will he lose his playlists...

  • Casual Listener
  • Hi All, My son currently has Spotify Premium and I am thinking of getting Premium for Family.  My son has built up several playlists that he does not want to lose.  If I take out Premium f...
  • MartinStoichkov
  • Community Legend
  • 170 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 170 Views
  • 3 replies
  • 0 likes

Bought family premium but need help setting up children's accounts on their devices

I upgraded to a premium family plan because I want my children to have their own Spotify accounts on their iPads. I sent invites to each of my children at their email addresses, and I downloaded the Spotify app to each of their ipads. However, I cann...

  • Newbie
  • I upgraded to a premium family plan because I want my children to have their own Spotify accounts on their iPads.  I sent invites to each of my children at their email addresses, and I d...
  • Maxim
  • Spotify Star
  • 184 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 184 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan problem

We received emails that says "we couldn't confirm your address" or something like that. Everyone in our familiy plan resides at the same address but our premium is cancelled. Email invites doesn't work.

  • Casual Listener
  • We received emails that says "we couldn't confirm your address" or something like that. Everyone in our familiy plan resides at the same address but our premium is cancelled. Email invites doesn't wo...
  • Bittencourt
  • Spotify Star
  • 324 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 324 Views
  • 3 replies
  • 0 likes

why my family members got suppressed without notification ?

PlanFree/PremiumCountryFranceDeviceSamsungOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI've created Premium family 2 years ago and invited 3 members of my family. Worked fine for a whileBut from new year (january 1) all...

  • Casual Listener
  • Plan Free/Premium Country France Device Samsung Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue I've created Premium family 2 years ago and i...
  • blarrouy64
  • Casual Listener
  • 164 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 164 Views
  • 2 replies
  • 0 likes

Amount of songs in playlist

Premium familyiPhone 8 How do you see how many songs are in a playlist? Spotify used to have a little number with each playlist that tells you the amount of songs in it, but I did an update in the last couple days and now that number is gone and ther...

  • Regular
  • Premium family iPhone 8   How do you see how many songs are in a playlist? Spotify used to have a little number with each playlist that tells you the amount of songs in it, but I did an u...
  • leburby
  • Regular
  • 9262 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 9262 Views
  • 2 replies
  • 1 likes

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