Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27640 Views
44 replies
4 likes
PlanPremiumCountryFranceDeviceiPhone XOperating SystemiOS My Question or IssueBonjour! j’avais un abonnement Spotify premium et j’ai changé en rejoignant le compte Spotify familial, est ce que mon premier abonnement premium se résilie automatiquement...
Plan Premium Country France Device iPhone X Operating System iOS My Question or Issue Bonjour! j’avais un abonnement Spotify premium et j’ai changé en rejoignant l...
Casual Listener
1200 Views
2 replies
0 likes
Hi , We've been using Premium Family in Taiwan for years.But today we got that message that the payment is not paying successfully.I have checked with the bank and the staff told me my credit card is good. Can you check if there is the paying issue o...
Hi , We've been using Premium Family in Taiwan for years. But today we got that message that the payment is not paying successfully. I have checked with the bank and the staff told me my c...
Spotify Star
340 Views
1 replies
0 likes
I used to be able to pay for my spotify premium subscription with my telenor sim but now when i go to the payment page its not showing me the option to pay with it.
I used to be able to pay for my spotify premium subscription with my telenor sim but now when i go to the payment page its not showing me the option to pay with it.
Spotify Star
304 Views
1 replies
0 likes
The filter does not happen for me no matter how many times I delete and redownload the app
The filter does not happen for me no matter how many times I delete and redownload the app
Visitor
495 Views
2 replies
0 likes
PlanPremiumCountryN/ADevice
Plan Premium Country N/A Device
Spotify Star
326 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Moderator
242 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI can not put my cousin in the family premium, he used the same adress as me but it says that...
...ot put my cousin in the family premium, he used the same adress as me but it says that is something wrong.
Spotify Star
189 Views
1 replies
0 likes
My Question or Issue Hi, My son just turned 12 and music is becoming more important. I have a subscription at Spotify andinstead of buying him his own subscription I am wondering what is the best for us 2? He lives with me one week and his father the...
My Question or Issue Hi, My son just turned 12 and music is becoming more important. I have a subscription at Spotify and instead of buying him his own subscription I am wondering ...
Spotify Star
473 Views
3 replies
0 likes
I had to renew my family plan and send out new links to my husband and kids. Now my husband can't log in. Every time he tried it will log into my daughter's accountPlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Opera...
I had to renew my family plan and send out new links to my husband and kids. Now my husband can't log in. Every time he tried it will log into my daughter's account Plan Free/Premium Country &n...
Moderator
282 Views
1 replies
0 likes
PlanSpotify FamilyMy Question or IssueHow can I add a new member? I'm owner and "Subscription-Manager".There are 3 slots available and can't add another member.Where is the Link? See my attachment!BTW:I have been a Spotify user for 10 years.... I hav...
Plan Spotify Family My Question or Issue How can I add a new member? I'm owner and "Subscription-Manager". There are 3 slots available and can't add another member. Where is the Link? See my a...
Spotify Star
562 Views
4 replies
0 likes
This affects at least Android phone and PC Web Browsers. A person in a country where the age restriction is 13 years is unable to create an account until they are 13 years and one day.If I were to guess what the problem was I would suggest that whoev...
This affects at least Android phone and PC Web Browsers. A person in a country where the age restriction is 13 years is unable to create an account until they are 13 years and one day. If I were to ...
Spotify Star
2084 Views
1 replies
0 likes
Hi! my daughters and I all had a premium account linked to my husbands original spotify, but he has left the family and doesn’t want to share any data stuff. Is there a way for me so sign up for premium and invite my daughters into the new account wi...
Hi! my daughters and I all had a premium account linked to my husbands original spotify, but he has left the family and doesn’t want to share any data stuff. Is there a way for me so sign up for p...
Newbie
1070 Views
3 replies
0 likes
PlanFamily PremiumCountryItalyDeviceSamsung s21Operating SystemAndroid My Question or IssueWhy do I get ads, my subscription was bpoked successfully
Plan Family Premium Country Italy Device Samsung s21 Operating System Android My Question or Issue Why do I get ads, my subscription was bpoked successfully
Moderator
330 Views
1 replies
0 likes
I have a Family plan and in order to invite family, you must add an address. I put in multiple addresses and still nothing. It's 2019 and Spotify still has no Customer service line. If anyone knows what to do to fix this it will be very appreciated a...
I have a Family plan and in order to invite family, you must add an address. I put in multiple addresses and still nothing. It's 2019 and Spotify still has no Customer service line. If anyone knows w...
Moderator
1078 Views
4 replies
2 likes
Hello, I have a premium family plan and had invited my daughter to join it. She tries to enter our address, the same address as me, but spotify is telling her she is based in a different country... i've tried so many times, i'm stuck and she can't us...
Hello, I have a premium family plan and had invited my daughter to join it. She tries to enter our address, the same address as me, but spotify is telling her she is based in a d...
Casual Listener
419 Views
2 replies
0 likes
Please state that an invitation to a DUO plan must be opened and initiated through email. It doesn't work in Messenger and only takes you to your Spotify App, skipping the address verification step and not allowing you to complete joining the plan. V...
Please state that an invitation to a DUO plan must be opened and initiated through email. It doesn't work in Messenger and only takes you to your Spotify App, skipping the address verification step a...
Spotify Legend
229 Views
1 replies
0 likes
Why do you have to wait for your monthly payment for a second user to able to listen to Spotify if you've accepted confirmation email? Shouldn't you be able to listen straight away?
Why do you have to wait for your monthly payment for a second user to able to listen to Spotify if you've accepted confirmation email? Shouldn't you be able to listen straight away?
Moderator
300 Views
1 replies
0 likes
PlanFamily CountryUSA Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI have a 7 yr old. I downloaded kids Spotify but I don’t want her to listen to anything except ...
Plan Family Country USA Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Q...
Spotify Star
506 Views
1 replies
0 likes
I purchased a Premium Family subscription and invited my husband. He accepted, but in the Spotify app on his iPhone, it keeps showing that he has a free membership. In my account it shows that he has been added to the Premium Family plan. He can acce...
I purchased a Premium Family subscription and invited my husband. He accepted, but in the Spotify app on his iPhone, it keeps showing that he has a free membership. In my account it shows that he h...
Moderator
523 Views
3 replies
0 likes
PlanFamily PremiumCountryGermanyDeviceSamsung S8Operating SystemAndroid Version 9 My Question or IssueI recently switched from regular Premium to a Premium Family account and since the change, all my downloaded playlists refuse to play offline. They ...
Plan Family Premium Country Germany Device Samsung S8 Operating System Android Version 9 My Question or Issue I recently switched from regular Premium to a Premium Family account a...
Spotify Legend
222 Views
1 replies
1 likes
