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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78800 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
58100 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195400 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28944 Views
44 replies
4 likes
PlanPremiumCountryIreland DeviceiPhone 11Operating SystemiOS My Question or Issuewe have a family account (me, my father and my mother) and currently my dad can’t access his side of the family account, when he uses the email that was used to start th...
Plan Premium Country Ireland Device iPhone 11 Operating System iOS My Question or Issue we have a family account (me, my father and my mother) and currently my dad c...
Spotify Legend
391 Views
2 replies
1 likes
I use Spotify on my iPhone 13. I pay for the Premium Family plan. Every few months or so, some sort of notification will pop up that I have to dismiss. It's ALWAYS something that is trying to get me to try something or announce a new feature. I pay w...
I use Spotify on my iPhone 13. I pay for the Premium Family plan. Every few months or so, some sort of notification will pop up that I have to dismiss. It's ALWAYS something that is t...
Moderator
917 Views
1 replies
0 likes
I have a family plan. I want to turn off the explicit content filter for my two kids (13). For each of their accounts, I have changed the toggle in the family plan settings section. The explicit content is still filtered out. What needs to happen to ...
I have a family plan. I want to turn off the explicit content filter for my two kids (13). For each of their accounts, I have changed the toggle in the family plan settings section. The explicit c...
Moderator
296 Views
1 replies
0 likes
I received an email that my family members on my premium plan must verify our address in order to stay on my premium family plan. None of them have received an email or any notification from Spotify. This is an existing account, I have made no change...
I received an email that my family members on my premium plan must verify our address in order to stay on my premium family plan. None of them have received an email or any notification from Spotify....
Moderator
360 Views
3 replies
0 likes
Hi - I’m a family plan member of Spotify premium and it says this on my account. But I still hear adverts! Any advice how to stop hearing the adverts?
Hi - I’m a family plan member of Spotify premium and it says this on my account. But I still hear adverts! Any advice how to stop hearing the adverts?
Moderator
257 Views
1 replies
0 likes
PlanPremiumCountryCzechiaDeviceSamsung Galaxy A12Operating SystemAndroidMy problem:When i opened spotify app, i have had the free account tenplate there. I checked our family subscription and it is still ongoing. I tried logging out and in, but even ...
Plan Premium Country Czechia Device Samsung Galaxy A12 Operating System Android My problem: When i opened spotify app, i have had the free account tenplate there. I checked our family s...
Spotify Legend
239 Views
1 replies
0 likes
When I try to add a family member, with the same address, from my home, Spotify rejects them for having a different address, which is not the case
When I try to add a family member, with the same address, from my home, Spotify rejects them for having a different address, which is not the case
Moderator
287 Views
1 replies
0 likes
Pague spotify premium familiar y como titular no me deja escuchar musica me aparece que mi plan es spotify free ya cerre y abri sesion y no me deja hacr nada a mi correo tampoco ha lllegado informacion
Pague spotify premium familiar y como titular no me deja escuchar musica me aparece que mi plan es spotify free ya cerre y abri sesion y no me deja hacr nada a mi correo tampoco ha lllegado informaci...
Moderator
259 Views
1 replies
0 likes
I want to join my family‘s premium abo but when I follow the invitation link, it says I can only join a premium abo from another person, every 12 months. But the last time I joined another person’s abo was October 2020.. Why? How can I join the premi...
I want to join my family‘s premium abo but when I follow the invitation link, it says I can only join a premium abo from another person, every 12 months. But the last time I joined another person’s a...
Spotify Star
428 Views
1 replies
0 likes
Yo tenia una cuenta argentina, se me vencio la tarjeta y como cambie de pais (ahora vivo en uruguay) me paso a un plan en uruguay. Contrate el plan en uruguay y ahora se lo quiero pasar a mi familia y me dice que vivo en otro país. yo pague 12 dolare...
Yo tenia una cuenta argentina, se me vencio la tarjeta y como cambie de pais (ahora vivo en uruguay) me paso a un plan en uruguay. Contrate el plan en uruguay y ahora se lo quiero pasar a mi familia ...
Moderator
254 Views
1 replies
0 likes
Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium.PlanPremiumCountryArgentina My Question or Issue
Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium. Plan Premium Country Argentina My Question or Issue
Visitor
6485 Views
16 replies
0 likes
Every time my daughter likes a song it shows up on my play list, but why. She's on a family plan but different account.
Every time my daughter likes a song it shows up on my play list, but why. She's on a family plan but different account.
Moderator
371 Views
1 replies
0 likes
Buen dia , tengo plan premium familiar y a ninguno de mis integrantes les deja descargar la musica
Buen dia , tengo plan premium familiar y a ninguno de mis integrantes les deja descargar la musica
Spotify Star
353 Views
1 replies
0 likes
Hi All, I have a premium family account and for some artist I can not found the donwload button on the App.Is this a metter of artists license?just for example I can find this problem for 'The Offspring' thank you
Hi All, I have a premium family account and for some artist I can not found the donwload button on the App. Is this a metter of artists license? just for example I can find this problem f...
Moderator
236 Views
1 replies
0 likes
PlanPremiumCountryUSA My Question or IssueI am the owner of the family plan. If one or more of my members want to start their own premium account can they just use their existing username/email and password? That way they keep the same profile and pl...
Plan Premium Country USA My Question or Issue I am the owner of the family plan. If one or more of my members want to start their own premium account can they just use their e...
Roadie
3092 Views
1 replies
0 likes
I have Family Premium and want to set up my google speakers to use the childrens accounts when they speak. Google uses its system to identify them, they have google accounts, but the family accounts are not linked to them. How do I do this?
I have Family Premium and want to set up my google speakers to use the childrens accounts when they speak. Google uses its system to identify them, they have google accounts, but the family a...
Moderator
1595 Views
1 replies
0 likes
Estaba abonando 6.500 aprox y ahora mas 1200. Y me mandaban por correo que actualizará la tarjeta de pago
Estaba abonando 6.500 aprox y ahora mas 1200. Y me mandaban por correo que actualizará la tarjeta de pago
Spotify Legend
1562 Views
1 replies
0 likes
quero alterar o cartão de crédito
quero alterar o cartão de crédito
Spotify Star
3173 Views
1 replies
0 likes
I have a premium family account and recently getting advertisements in between
I have a premium family account and recently getting advertisements in between
Spotify Star
311 Views
1 replies
0 likes
Olvide pagar la cuota del plan premium y cuando la pague ya no tenia mi musica descargada
Olvide pagar la cuota del plan premium y cuando la pague ya no tenia mi musica descargada
Community Legend
2979 Views
1 replies
1 likes
