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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140344 Views
  • 32 replies
  • 8 likes
  • 140344 Views
  • 32 replies
  • 8 likes

Superuser Contribution Family Account unable to access plan managers account

I am having trouble accessing the owner account of my Premium Family Plan. The other people in the account still have access to the premium Spotify, and I am still paying for the account. Though I am unable to log into the plan manager account as I h...

  • Visitor
  • I am having trouble accessing the owner account of my Premium Family Plan. The other people in the account still have access to the premium Spotify, and I am still paying for the account. Though I a...
  • Maxim
  • Spotify Star
  • 554 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 554 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify changed my family plan to individual after updating payment methods

PlanFamily plan (6 members)CountryUkraineDevice(Samsung Galaxy M31; Asus laptop)Operating System(Android 12; Win 10) My Question or IssueHello! As you may see it is not my first headache with spotify plans changing despite my will, unfortunately this...

  • Casual Listener
  •   Plan Family plan (6 members) Country Ukraine Device (Samsung Galaxy M31; Asus laptop) Operating System (Android 12; Win 10)   My Question or Issue Hello!    As you m...
  • Jeremy
  • Spotify Legend
  • 315 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 315 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Spotify Connect with multiple accounts

Plan: Premium FamilyCountry: USA Hello. I have a premium family plan with three accounts: MineMy wife'sA third account we only use for Sonos (the account is named "Sonos")Our Sonos has Alexa built in, and when we ask her to play a song, I can see in ...

  • Casual Listener
  • Plan: Premium Family Country: USA   Hello.  I have a premium family plan with three accounts:   Mine My wife's A third account we only use for Sonos (the account is n...
  • Yordan
  • Moderator
  • 6053 Views
  • 7 replies
  • 0 likes
  • Premium for Family
  • 6053 Views
  • 7 replies
  • 0 likes

Block content for Kids

Hi Community Sporify Kids is in Switzerland not available. Is there a way to block specific contet for our kids which are not marked with E? We use Apple devices. best regardspatrick

  • Newbie
  • Hi Community    Sporify Kids is in Switzerland not available.   Is there a way to block specific contet for our kids which are not marked with E? We use Apple devices.   bes...
  • ToolboxT
  • Roadie
  • 627 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 627 Views
  • 1 replies
  • 0 likes

Superuser Contribution Create playlist in Spotify kids

Hi, just updated to Spotify Family. Was very disappointed that we had to use the Spotify kids app for our 9-year old, since it is not possible to create playlists. I understand that the content is curated, which is understandable. But why is it not p...

  • Visitor
  • Hi, just updated to Spotify Family. Was very disappointed that we had to use the Spotify kids app for our 9-year old, since it is not possible to create playlists. I understand that the content is c...
  • pzs
  • Newbie
  • 6305 Views
  • 6 replies
  • 24 likes
  • Premium for Family
  • 6305 Views
  • 6 replies
  • 24 likes

how can i completely transfer a playlist etc. from one family member to another?

Planfamily accountCountryDE My Question or IssueHello,how can I completely transfer a playlist etc. from one family member to another within the same account?Many thanks for your help.Yours sincerelyPatrick

  • Visitor
  •   Plan family account Country DE   My Question or Issue Hello, how can I completely transfer a playlist etc. from one family member to another within the same account? Many t...
  • Maxim
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 321 Views
  • 1 replies
  • 0 likes

Change Premium to Premium Family

Hello,I want to change my subscription from standard premium to premium family. The premium ends at 15th August and the new one will start and 28th august, because I won't be the main account, I will just join the family subscription. What's about th...

  • Casual Listener
  • Hello, I want to change my subscription from standard premium to premium family. The premium ends at 15th August and the new one will start and 28th august, because I won't be the main account, I w...
  • Maxim
  • Spotify Star
  • 315 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 315 Views
  • 3 replies
  • 0 likes

Superuser Contribution Invite family member to plan

Hello, I have the family plan. My dad said that he used to be able to enter my email address and my password and then he could log in to his account on my plan. He just got a new phone and now he says that when he does that now, he can just connect t...

  • Visitor
  • Hello,   I have the family plan. My dad said that he used to be able to enter my email address and my password and then he could log in to his account on my plan. He just got a new phone and n...
  • Vasil
  • Moderator
  • 207 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 207 Views
  • 1 replies
  • 0 likes

Spotify Family and exchange semester abroad

PlanSpotify FamilyCountryGermany/ NewzealandMy Question or IssueWe have Spotify Family, currently all living at the same physical address in Germany. Our son (15) plans to do an exchange semester at a highschool in Newzealand.Can he use Spotify Famil...

  • Casual Listener
  •   Plan Spotify Family Country Germany/ Newzealand My Question or Issue We have Spotify Family, currently all living at the same physical address in Germany. Our son (15) plans to do an e...
  • O_Heinz_FFM
  • Casual Listener
  • 195 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 195 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't download songs

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueSongs don't download after receiving message that plan is cancelled and plan manager didn't c...

  • Visitor
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue Songs d...
  • OscarDC
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 205 Views
  • 1 replies
  • 0 likes

Solved!! we canceled Family & 2 kids went to Duo; now we're back on Family & 1 can't join

PlanPremium FamilyCountryUSADeviceiPhone 13Operating SystemiOS 15My Question or IssueHi! Over a year ago, we canceled our Family plan, and two of our kids got a Duo plan. Today we started a Family plan again and they canceled the Duo plan -- the (for...

  • Casual Listener
  • Plan Premium  Family Country USA Device iPhone 13 Operating System iOS 15 My Question or Issue Hi!  Over a year ago, we canceled our Family plan, and two of our kids got a D...
  • Maxim
  • Spotify Star
  • 306 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 306 Views
  • 4 replies
  • 0 likes

Superuser Contribution Account

How do I log in as the manager on my new phone just keeps logging my in as a member

  • Visitor
  • How do I log in as the manager on my new phone  just keeps logging my in as a member 
  • OscarDC
  • Moderator
  • 214 Views
  • 1 replies
  • 0 likes
  • 214 Views
  • 1 replies
  • 0 likes

Account deauthorised, lost all records, but premium family account still exists?

Plan: Family PremiumCountry: Australia -> Greece -> United Kingdom -> Amsterdam -> Colombia (current) Devices: iPhone 13, Macbook Pro M1 2022 I've been a paying member of spotify for a long time. I've been travelling for the last 8? months or so and ...

Screen Shot 2022-08-05 at 10.40.08 am.png Screen Shot 2022-08-05 at 10.39.44 am.png WhatsApp Image 2022-08-05 at 10.34.53 AM.jpeg
  • Casual Listener
  • Plan: Family Premium Country: Australia -> Greece -> United Kingdom -> Amsterdam -> Colombia (current)   Devices: iPhone 13, Macbook Pro M1 2022   I've b...
  • 1281774324-v2
  • Newbie
  • 286 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 286 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family Member Suddenly Removed

PlanPremiumCountryUSADeviceSamsung Galaxy S21+ Operating SystemAndroid 12 My Question or IssueMy wife has been suddenly removed from my Premium Family Plan. She was on it this afternoon and now is no longer part of the service that I'm paying for. I'...

  • Casual Listener
  • Plan Premium Country USA Device Samsung Galaxy S21+  Operating System Android 12   My Question or Issue My wife has been suddenly removed from my Premium Family Plan. She was on i...
  • Spoils2Victor
  • Casual Listener
  • 642 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 642 Views
  • 2 replies
  • 0 likes

Superuser Contribution GCash Payment for Family Premium always failed

PlanFree/PremiumCountryPhilippinesDeviceVivo 1610Operating SystemFuntouch OS My Question or IssueI'm using GCash's Virtual Pay, tried buying the subscription but it always said "Payment failed". I have sufficient balance on my account, already tried ...

  • Newbie
  • ...onth because i was home quarantined because of COVID -19 so my subscription was revoked. And now, I'm trying to buy Family Premium but it don't work. Please help, I need music for the quarantine. Thank Y...
  • Dian
  • Spotify Legend
  • 3721 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 3721 Views
  • 5 replies
  • 0 likes

Family Premium for family members under one roof

My family of four live in South Africa. Our son is studying overseas and thus temporarily not under one roof. If i sign up for a Family Premium will be son be allowed to use my Family Premium Spotify whilst studying in the UK?

  • Visitor
  •  My family of four live in South Africa. Our son is studying overseas and thus temporarily not under one roof. If i sign up for a Family Premium will be son be allowed to use my Family Premium S...
  • Maxim
  • Spotify Star
  • 252 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 252 Views
  • 1 replies
  • 0 likes

I lost my subscription to the family plan due to a payment problem, do you

I lost my subscription to the family plan due to a payment problem, do you know how I can renew the same plan with the same people?

  • Visitor
  • I lost my subscription to the family plan due to a payment problem, do you know how I can renew the same plan with the same people?
  • Ani-Del
  • Newbie
  • 642 Views
  • 4 replies
  • 1 likes
  • 642 Views
  • 4 replies
  • 1 likes

Using gift cards on spotify premium?

PlanFree/PremiumCountryAustralia Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueCan we use Spotify gift cards on a premium subscription even if there's only a few d...

  • Visitor
  • Plan Free/Premium Country Australia    Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question ...
  • Maxim
  • Spotify Star
  • 189 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 189 Views
  • 1 replies
  • 0 likes

Premium Family

We have had an ongoing issue where dispute inviting seperate members to the account 3 of the 5 members can’t use Spotify at the same time. Any idea how can I fix this?

  • Visitor
  • We have had an ongoing issue where dispute inviting seperate members to the account 3 of the 5 members can’t use Spotify at the same time. Any idea how can I fix this?
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • 201 Views
  • 1 replies
  • 0 likes

How do i add a family member on my premium account. I am the account manager.

PlanFree/PremiuountryCanadaDevice(iPhone 8, Samsung Galaxy 9, Macbook Pro late 22016Samsung A71Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Visitor
  • Plan Free/Premiuountry Canada Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 22016Samsung A71 Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue ...
  • Luan
  • Spotify Star
  • 225 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 225 Views
  • 1 replies
  • 0 likes