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Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27581 Views
44 replies
4 likes
PlanDuo PremiumCountryUnited StatesDeviceSamsung Operating System(Galaxy S10+) My Question or IssueRecently, my mother had me add her to my account so she could listen to her music on vacation. I upgraded to Premium Duo so we won't keep fighting over...
Plan Duo Premium Country United States Device Samsung Operating System (Galaxy S10+) My Question or Issue Recently, my mother had me add her to my account so she could listen t...
Spotify Star
296 Views
1 replies
0 likes
PlanPremiumCountryUKDevice(iPhone 8Operating System(iOS 10 Hi. One of my family members on my family plan has received an email from Spotify advising that their email address has been changed to a very dodgy looking foreign address. It looks genuine....
Plan Premium Country UK Device (iPhone 8 Operating System (iOS 10 Hi. One of my family members on my family plan has received an email from Spotify advising that their email address h...
Spotify Star
220 Views
1 replies
0 likes
PlanPremium FamilyCountryGermanyDeviceAllOperating SystemAll My Question or IssueI have an ongoing subscription of Premium Family and the last payment was on May 1st (~5 days ago), nevertheless all our accounts are set to "Spotify Free". Please help ...
Plan Premium Family Country Germany Device All Operating System All My Question or Issue I have an ongoing subscription of Premium Family and the last payment was on May 1st (~5 d...
Casual Listener
336 Views
1 replies
0 likes
PlanPremiumCountrySpainDeviceXiaomi poco x3Operating SystemAndroid My Question or IssueSice she joined the family plan shes been unable to reproduce downloaded music withtout a connection to the internet, the app shows the error message No internet c...
Plan Premium Country Spain Device Xiaomi poco x3 Operating System Android My Question or Issue Sice she joined the family plan shes been unable to reproduce downloaded music w...
Spotify Star
223 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueMy daughter has changed phones (due to her old one being damaged) and cannot remember her log...
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue My daug...
Spotify Star
227 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or IssueI am a premium individual account holder (not through another plan) and would like to upgrade...
...premium individual account holder (not through another plan) and would like to upgrade to premium family however each time I try, it does not show as an available plan for me. what do I need to do? I...
Spotify Star
246 Views
1 replies
0 likes
No se registró cambio a plan familiar, sino que me abonó tres meses del plan individual. Quiero el familiar
No se registró cambio a plan familiar, sino que me abonó tres meses del plan individual. Quiero el familiar
Spotify Legend
500 Views
3 replies
0 likes
I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear as if they are not available I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear...
I can't listen to my downloads when I don't have internet or when I'm in offline mode, all my downloads appear as if they are not available I can't listen to my downloads when I don't have internet ...
Visitor
487 Views
2 replies
0 likes
I am in the UK. I spoke to a chat help adviser 2 weeks ago to see if I could upgrade my premium account to family. He said I had to cancel my current subscription and then start a new one. The current subscription has ended but I still cannot upgrade...
I am in the UK. I spoke to a chat help adviser 2 weeks ago to see if I could upgrade my premium account to family. He said I had to cancel my current subscription and then start a new o...
Spotify Star
335 Views
1 replies
0 likes
I'm trying to add a new member to my family plan, but when my wife insert the adress, it shows an error screen (ops, sth gone wrong - try again).Her username is: Thanks in advance.Best,
I'm trying to add a new member to my family plan, but when my wife insert the adress, it shows an error screen (ops, sth gone wrong - try again). Her username is: <snip - Moderator Edit> T...
Spotify Star
476 Views
3 replies
0 likes
PlanPremiumCountryUKDevicePCOperating SystemWindows 10 My Question or IssueSo I'm trying to leave my family plan but whenever I go to 'Account Overview' then 'Change Plan' then 'Cancel Premium', I get met with an error message 'Something went wrong. ...
Plan Premium Country UK Device PC Operating System Windows 10 My Question or Issue So I'm trying to leave my family plan but whenever I go to 'Account Overview' then 'Change Plan' t...
Spotify Star
343 Views
1 replies
0 likes
PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Spotify Star
342 Views
1 replies
0 likes
After changing my payment method due to my credit card changing, my account was somehow downgraded from family to premium individual. A day later, after changing it back to family, I've found all of my kids accounts are gone and their favorites are w...
After changing my payment method due to my credit card changing, my account was somehow downgraded from family to premium individual. A day later, after changing it back to family, I've found all o...
Spotify Star
409 Views
1 replies
0 likes
If i change my password or log out on all devices will i get removed from the family plan?
If i change my password or log out on all devices will i get removed from the family plan?
Community Legend
1286 Views
1 replies
1 likes
If I turn on offline mode (airplane mode) playlists don´t work in phone (Samsung Galaxy A52s). Playlist are downloaded. I have downloaded playlist again, updated my phone, I have downloaded spotify again but offline mode don´t play music.
If I turn on offline mode (airplane mode) playlists don´t work in phone (Samsung Galaxy A52s). Playlist are downloaded. I have downloaded playlist again, updated my phone, I have downloaded spotify...
Moderator
8014 Views
7 replies
1 likes
Plan: Premium FamilyCountry: FranceDevice: iphone12pro, MacbookPro and PC Operating System: iOS, MacOS and Windows11 My Question or Issue: Bonjour, Ayant un abonnement Premium Family 6 comptes, je souhaite ajouté mon 6eme compte à l’abonnement (les 5...
Plan: Premium Family Country: France Device: iphone12pro, MacbookPro and PC Operating System: iOS, MacOS and Windows11 My Question or Issue: Bonjour, Ayant un a...
Casual Listener
2114 Views
2 replies
0 likes
PlanFree/PremiumCountryFranceDeviceBose speaker / teslaOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have Spotify family, it works well on my phone however the tesla does not recognize the premium account neither the ...
Plan Free/Premium Country France Device Bose speaker / tesla Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue I have Spotify family, it w...
Spotify Star
388 Views
1 replies
0 likes
I payed for the family premium 2x times but still didn't get the premium why?
I payed for the family premium 2x times but still didn't get the premium why?
Moderator
330 Views
1 replies
0 likes
now it seems if I'm listening my duo can't make own choices for different content at the same time.
now it seems if I'm listening my duo can't make own choices for different content at the same time.
Spotify Star
377 Views
1 replies
0 likes
Spotify kids is too limiting and a giant pain in the butt, so I want to set up a normal spotify account in our family plan that I will exclusively control for my son. I made a google email address for him and sent it an invite, but when I tried to jo...
Spotify kids is too limiting and a giant pain in the butt, so I want to set up a normal spotify account in our family plan that I will exclusively control for my son. I made a google email address f...
Spotify Star
1596 Views
1 replies
0 likes
