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I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
81813 Views
66 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
62079 Views
25 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
197810 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
29606 Views
44 replies
4 likes
Hi - I’m a family plan member of Spotify premium and it says this on my account. But I still hear adverts! Any advice how to stop hearing the adverts?
Hi - I’m a family plan member of Spotify premium and it says this on my account. But I still hear adverts! Any advice how to stop hearing the adverts?
Moderator
265 Views
1 replies
0 likes
PlanPremiumCountryCzechiaDeviceSamsung Galaxy A12Operating SystemAndroidMy problem:When i opened spotify app, i have had the free account tenplate there. I checked our family subscription and it is still ongoing. I tried logging out and in, but even ...
Plan Premium Country Czechia Device Samsung Galaxy A12 Operating System Android My problem: When i opened spotify app, i have had the free account tenplate there. I checked our family s...
Spotify Legend
244 Views
1 replies
0 likes
When I try to add a family member, with the same address, from my home, Spotify rejects them for having a different address, which is not the case
When I try to add a family member, with the same address, from my home, Spotify rejects them for having a different address, which is not the case
Moderator
292 Views
1 replies
0 likes
Pague spotify premium familiar y como titular no me deja escuchar musica me aparece que mi plan es spotify free ya cerre y abri sesion y no me deja hacr nada a mi correo tampoco ha lllegado informacion
Pague spotify premium familiar y como titular no me deja escuchar musica me aparece que mi plan es spotify free ya cerre y abri sesion y no me deja hacr nada a mi correo tampoco ha lllegado informaci...
Moderator
262 Views
1 replies
0 likes
I want to join my family‘s premium abo but when I follow the invitation link, it says I can only join a premium abo from another person, every 12 months. But the last time I joined another person’s abo was October 2020.. Why? How can I join the premi...
I want to join my family‘s premium abo but when I follow the invitation link, it says I can only join a premium abo from another person, every 12 months. But the last time I joined another person’s a...
Spotify Star
445 Views
1 replies
0 likes
Yo tenia una cuenta argentina, se me vencio la tarjeta y como cambie de pais (ahora vivo en uruguay) me paso a un plan en uruguay. Contrate el plan en uruguay y ahora se lo quiero pasar a mi familia y me dice que vivo en otro país. yo pague 12 dolare...
Yo tenia una cuenta argentina, se me vencio la tarjeta y como cambie de pais (ahora vivo en uruguay) me paso a un plan en uruguay. Contrate el plan en uruguay y ahora se lo quiero pasar a mi familia ...
Moderator
267 Views
1 replies
0 likes
Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium.PlanPremiumCountryArgentina My Question or Issue
Lo sentimos. No cumplís con los requisitos para acceder a este plan. Acá te mostramos más formas de obtener Premium. Plan Premium Country Argentina My Question or Issue
Visitor
6573 Views
16 replies
0 likes
Every time my daughter likes a song it shows up on my play list, but why. She's on a family plan but different account.
Every time my daughter likes a song it shows up on my play list, but why. She's on a family plan but different account.
Moderator
375 Views
1 replies
0 likes
Buen dia , tengo plan premium familiar y a ninguno de mis integrantes les deja descargar la musica
Buen dia , tengo plan premium familiar y a ninguno de mis integrantes les deja descargar la musica
Spotify Star
364 Views
1 replies
0 likes
Hi All, I have a premium family account and for some artist I can not found the donwload button on the App.Is this a metter of artists license?just for example I can find this problem for 'The Offspring' thank you
Hi All, I have a premium family account and for some artist I can not found the donwload button on the App. Is this a metter of artists license? just for example I can find this problem f...
Moderator
239 Views
1 replies
0 likes
PlanPremiumCountryUSA My Question or IssueI am the owner of the family plan. If one or more of my members want to start their own premium account can they just use their existing username/email and password? That way they keep the same profile and pl...
Plan Premium Country USA My Question or Issue I am the owner of the family plan. If one or more of my members want to start their own premium account can they just use their e...
Roadie
3274 Views
1 replies
0 likes
I have Family Premium and want to set up my google speakers to use the childrens accounts when they speak. Google uses its system to identify them, they have google accounts, but the family accounts are not linked to them. How do I do this?
I have Family Premium and want to set up my google speakers to use the childrens accounts when they speak. Google uses its system to identify them, they have google accounts, but the family a...
Moderator
1598 Views
1 replies
0 likes
Estaba abonando 6.500 aprox y ahora mas 1200. Y me mandaban por correo que actualizará la tarjeta de pago
Estaba abonando 6.500 aprox y ahora mas 1200. Y me mandaban por correo que actualizará la tarjeta de pago
Spotify Legend
1565 Views
1 replies
0 likes
quero alterar o cartão de crédito
quero alterar o cartão de crédito
Spotify Star
3188 Views
1 replies
0 likes
I have a premium family account and recently getting advertisements in between
I have a premium family account and recently getting advertisements in between
Spotify Star
315 Views
1 replies
0 likes
Olvide pagar la cuota del plan premium y cuando la pague ya no tenia mi musica descargada
Olvide pagar la cuota del plan premium y cuando la pague ya no tenia mi musica descargada
Community Legend
3041 Views
1 replies
1 likes
I'm the owner of a family plan, and I recently changed my password. One of my family members was just having trouble logging in, and so they tried with my updated password, but now their saved playlists and songs aren't showing up. They're still show...
I'm the owner of a family plan, and I recently changed my password. One of my family members was just having trouble logging in, and so they tried with my updated password, but now their saved p...
Spotify Star
1018 Views
3 replies
0 likes
PlanFamily PremiumCountry Device Operating System My Question or IssueI have family premium but my sister cannot join and every time we tried to join her account we get the "You enetered the wrong adress" error. I typed the adresa letter by letter. W...
Plan Family Premium Country Device Operating System My Question or Issue I have family premium but my sister cannot join and every time we tried to join her a...
Moderator
1031 Views
1 replies
0 likes
I changed my country and now I am living with my girl friend and I changed my plan to duo but when I sent the invitation to her , she opened but there is a message said that you have to be in same address even me and her have the same address but it ...
I changed my country and now I am living with my girl friend and I changed my plan to duo but when I sent the invitation to her , she opened but there is a message said that you have to be in same ad...
Visitor
1082 Views
2 replies
0 likes
STOP deducting/ cancel monthly Premium subscription of $9.99 per mo. on my Acct.--------3566 immediately.
STOP deducting/ cancel monthly Premium subscription of $9.99 per mo. on my Acct.--------3566 immediately.
Moderator
1024 Views
1 replies
0 likes
