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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 126581 Views
  • 32 replies
  • 8 likes
  • 126581 Views
  • 32 replies
  • 8 likes

Superuser Contribution e mail addresses of Family members

I'm the administrator of our Family account.I'm trying to find the logon names or e mail addresses of my family members.When I go to the Premium Family settings I can only see names, not mail addresses

  • Casual Listener
  • I'm the administrator of our Family account. I'm trying to find the logon names or e mail addresses of my family members. When I go to the Premium Family settings I can only see names, not mail addresses
  • Jeremy
  • Spotify
  • 977 Views
  • 4 replies
  • 1 likes
  • 977 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Moving to Premium Duo

Hello,I have a Premium Family account, it's shared with my wife, but as our family consists of just my wife and me, I was thinking of changing to Premium Duo which is slightly more affordable. To change the plan, can I do it from my preferences and w...

  • Casual Listener
  • Hello, I have a Premium Family account, it's shared with my wife, but as our family consists of just my wife and me, I was thinking of changing to Premium Duo which is slightly more affordable....
  • Ver
  • Spotify Legend
  • 1152 Views
  • 6 replies
  • 0 likes
  • 1152 Views
  • 6 replies
  • 0 likes

Superuser Contribution Spotify Connect does not see a Sonos speaker after connecting two accounts

PlanPremium FamilyCountryPolandDeviceiPhone 12 Pro Max, iPhone 8 Plus, Macbook Air M1Operating SystemIOS 14.6, latest macOS My Question or IssueI have a single Sonos Move connected to my WiFi, and I'm trying to make it visible in Spotify Connect on m...

  • Casual Listener
  •   Plan Premium Family Country Poland Device iPhone 12 Pro Max, iPhone 8 Plus, Macbook Air M1 Operating System IOS 14.6, latest macOS   My Question or Issue I have a single S...
  • Ivan
  • Spotify Legend
  • 942 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 942 Views
  • 3 replies
  • 0 likes

Solved!! leave Premium Family / get premium for myself

I am in a Premium Family plan with my now ex-partner. I want to leave it and get a Premium Plan for myself, but I want to keep my user and my playlists intact. Is there a way for me to do that?She's the administrator of the plan.ps: I'm in Brazil. At...

  • Newbie
  • I am in a Premium Family plan with my now ex-partner. I want to leave it and get a Premium Plan for myself, but I want to keep my user and my playlists intact. Is there a way for me to do that? S...
  • AdamDam
  • Spotify Star
  • 6148 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 6148 Views
  • 1 replies
  • 0 likes

Superuser Contribution unable to ass family member after switching accounts due to credit card issue

PlanFamilyCountryBrazilDeviceIphones xs and upOperating SystemMost recent IOS My Question or IssueI originally had an old spotify account (account A). There was an issue with my credit card. When corrected the payment issue, i noticed i was on my spo...

  • Casual Listener
  • Plan Family Country Brazil Device Iphones xs and up Operating System Most recent IOS   My Question or Issue I originally had an old spotify account (account A). There was an issue w...
  • CarlosE
  • Moderator
  • 543 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 543 Views
  • 3 replies
  • 0 likes

Superuser Contribution spotify premium family

 Hi everyone, I have a question, when I use my debit card to create a spotify family plan, I have a lot of trouble because after that I write the number of the card, the expiry date and the number of 3 figures, it says that this type of payment isn't...

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  • Visitor
  •   Hi everyone, I have a question, when I use my debit card to create a spotify family plan, I have a lot of trouble because after that I write the number of the card, the expiry date and the n...
  • Alex
  • Spotify Legend
  • 418 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 418 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: Spotify premium duo - There was a problem, please try again later

I have the same issue with the poster. The chronology are below:Before I changed into premium duo plan, I used individual premium plan. My wife was a member of family account.I upgraded my plan to premium duo, and already paid it. I input the address...

  • Casual Listener
  • I have the same issue with the poster. The chronology are below: Before I changed into premium duo plan, I used individual premium plan. My wife was a member of family account. I upgraded my p...
  • Qmailmadrid
  • Casual Listener
  • 2224 Views
  • 6 replies
  • 0 likes
  • 2224 Views
  • 6 replies
  • 0 likes

Superuser Contribution Why can't I return to Spotify Premium and get the promo, but as a Family account?

I tried to sign up for Spotify Premium Family account and saw that it offered one month free, but after I logged in, the promo became unavailable. I was a longtime Spotify Premium Individual user, but tried Apple Music for six free months, since it w...

  • Casual Listener
  • I tried to sign up for Spotify Premium Family account and saw that it offered one month free, but after I logged in, the promo became unavailable. I was a longtime Spotify Premium Individual user, b...
  • Jeremy
  • Spotify
  • 495 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 495 Views
  • 2 replies
  • 0 likes

Family Plan was Downgraded

Premium/Premium family Country Canada DeviceNote Ultra 20 Plus, IPhone 11, Windows 10 My Question or IssueHi, I was asked to update my credit card information on the Android app after my son told me his account is no longer working. We were on a Spot...

  • Casual Listener
  •   Premium/Premium family  Country Canada    Device Note Ultra 20 Plus, IPhone 11, Windows 10   My Question or Issue Hi, I was asked to update my credit card i...
  • Ovyone
  • Casual Listener
  • 576 Views
  • 3 replies
  • 1 likes
  • Premium for Family
  • 576 Views
  • 3 replies
  • 1 likes

Superuser Contribution No Option to Share Playlists

Plan Family Country Ireland Device Pixel 3a Operating System Android 11 My Question or Issue Trying to share Playlists with a kids account. Following all steps as outlined, log in, chose Adult account on Who's Listening screen, enter PIN, select kids...

  • Casual Listener
  • Plan   Family    Country   Ireland    Device   Pixel 3a   Operating System   Android 11       My Question or Issue &n...
  • Alex
  • Spotify Legend
  • 951 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 951 Views
  • 3 replies
  • 0 likes

Superuser Contribution Duo subscription not showing up

PlanPremiumCountryIndiaDeviceMacbook, Android My Question or Issue I switched from a standard Premium subscription to Duo recently. (Since I wasn't able to switch easily, I had to cancel my premium subscription first and then join the Duo six-month p...

  • Visitor
  • Plan Premium Country India Device Macbook, Android   My Question or Issue   I switched from a standard Premium subscription to Duo recently. (Since I wasn't able to switch easily, ...
  • Mihail
  • Spotify Legend
  • 515 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 515 Views
  • 1 replies
  • 0 likes

Solved!! Updated: 2021-06-17 Hey folks! We've introduced Spotify Family. With Premium for Family, you and up

PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue

  • Newbie
  • Plan Free/Premium Country   Device (iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016) Operating System (iOS 10, Android Oreo, Windows 10,etc.)   My Question or Issue  
  • Hubo
  • Community Legend
  • 545 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 545 Views
  • 1 replies
  • 0 likes

Ads during podcasts with premium account

Plan - PremiumCountry - AustraliaDevice - Android In the last two days I have been getting ads while listening to JRE. There are threads full of irate people dating back to early 2020, with moderators responding with deliberately vague answers and fi...

  • Casual Listener
  • Plan - Premium Country - Australia Device - Android  In the last two days I have been getting ads while listening to JRE. There are threads full of irate people dating back to early 2020, wit...
  • Matt__C
  • Casual Listener
  • 436 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 436 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution Change of Credit Card - Spotify Family quit?

Dear Spotify Team, my credit card valid ended and i did not updated the informations. So, spotify give me this information in the app, i updated the credit card informations but i have just spotify premium, not anymore family. I tried to subscribe th...

  • Casual Listener
  • ...ust spotify premium, not anymore family. I tried to subscribe the family option, but i got the error "you are not entitled. So, whats the workaround for this? I wanne keep the family together and r...
  • Novy
  • Moderator
  • 572 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 572 Views
  • 3 replies
  • 0 likes

Changing kid to regular Spotify

I have premium family. My kid can’t find the songs she likes on kid Spotify. How can I change her to regular Spotify? I’m in the USA. I have an iPhone 11 Pro PlanFree/PremiumCountry Device(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)Operating S...

  • Visitor
  • I have premium family. My kid can’t find the songs she likes on kid Spotify. How can I change her to regular Spotify? I’m in the USA. I have an iPhone 11 Pro  Plan Free/Premium Country &n...
  • AdamDam
  • Spotify Star
  • 1407 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1407 Views
  • 1 replies
  • 0 likes

Superuser Contribution How do you re-add a family member back to family premium

PlanPremiumCountry UKDeviceIPhone/WindowsOperating SystemiOS My Question or Issue I had a family member who lives with me on my family premium and I accidently deleted them off, we have tried to re-add them back through sending an invite through to t...

  • Newbie
  • Plan Premium Country  UK Device IPhone/Windows Operating System iOS   My Question or Issue  I had a family member who lives with me on my family premium and I accidently d...
  • Andrew162
  • Newbie
  • 3470 Views
  • 4 replies
  • 0 likes
  • Family account lost members thank you
    Family Invite Email
    Family Member
    Family member removed
    Family Plan Issue
    Premium
    re-adding
  • 3470 Views
  • 4 replies
  • 0 likes

Superuser Contribution Switching to Premium Family not working

Hi! Today I tried to switch my premium plan to family plan, but it doesn't work, I don't see the button, how do I do it? Thank you in advance.

  • Visitor
  • Hi! Today I tried to switch my premium plan to family plan, but it doesn't work, I don't see the button, how do I do it? Thank you in advance.
  • raedbaca
  • Casual Listener
  • 925 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 925 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution College Student and family plan

I want to sign up for the family plan but I have a child (still a dependent) away at college. Can I include her on the family plan since she resides with me for part of the year when she is not at college?

  • Casual Listener
  • I want to sign up for the family plan but I have a child (still a dependent) away at college. Can I include her on the family plan since she resides with me for part of the year when she is not at c...
  • Alex
  • Spotify Legend
  • 25194 Views
  • 10 replies
  • 0 likes
  • Premium for Family
  • 25194 Views
  • 10 replies
  • 0 likes

Superuser Contribution Premium family randomly stopped working

PlanPremiumCountryUnited StatesDevice(iPhone XR, PC)Operating System(iOS, Windows 10) My Question or IssueMy premium family randomly stopped working for me, but not for the owner of the plan. I have not been removed, and they have re added me multipl...

  • Visitor
  • Plan Premium Country United States Device (iPhone XR, PC) Operating System (iOS, Windows 10)   My Question or Issue My premium family randomly stopped working for me, but not for the o...
  • CarlosE
  • Moderator
  • 401 Views
  • 1 replies
  • 1 likes
  • Premium for Family
  • 401 Views
  • 1 replies
  • 1 likes

Superuser Contribution “see all” isn’t working for my own profile, my own recently played songs don’t update

PlanPremiumCountryUSADeviceWindows 10 and iPhone 10 but no matter what device I use the issue persistsOperating SystemiOS 10, Windows 10 My Question or Issuehi so ever since spotify premium updated to show your own top artists and top tracks, my acco...

  • Visitor
  • ...licking “see all” for my recently played artists, public playlists, followers, and following, it fails to load also. I have visited other profiles on spotify and their "see all" for playlists, f...
  • Jeremy
  • Spotify
  • 1157 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 1157 Views
  • 1 replies
  • 0 likes