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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 71950 Views
  • 32 replies
  • 5 likes
  • 71950 Views
  • 32 replies
  • 5 likes

why can i not join another premium for family?

my brother cancelled his premium for family subscription so my mom opened up one. however, i am unable to join?? this is pretty unfair for family members. please do fix it as i am a loyal fan of spotify.

  • Newbie
  •   my brother cancelled his premium for family subscription so my mom opened up one. however, i am unable to join?? this is pretty unfair for family members. please do fix it as i am a l...
  • Brunelicia
  • Spotify Star
  • 179 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 179 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to re-add family member to account

Has anyone been able to successfully re-add someone to a family subscription after they have been removed? My brother moved back in with us but put his old address in the account details. Resending the invite and putting the correct address in doesn'...

  • Newbie
  • Has anyone been able to successfully re-add someone to a family subscription after they have been removed? My brother moved back in with us but put his old address in the account details. Resending t...
  • Louverr
  • Regular
  • 995 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 995 Views
  • 2 replies
  • 0 likes

Family members got kicked out of premium service

Hi, members of my family has been kicked out of my premium plan, which has been working fine for the last couple of years. They are unable to rejoin after I send a new invite to them (see attachment) Plan: Premium for Family (SGD 14.95)Free/Premium: ...

  • Regular
  • Hi, members of my family has been kicked out of my premium plan, which has been working fine for the last couple of years. They are unable to rejoin after I send a new invite to them (see a...
  • Louverr
  • Regular
  • 606 Views
  • 5 replies
  • 1 likes
  • Premium for Family
  • 606 Views
  • 5 replies
  • 1 likes

Family unable to log in

My family members have been using my family premium accounts for few months. This aftn i found out my old credit card been expired and i have updated my credit info and re-invite all family members to join. However, all of them can't log in. I tried ...

  • Casual Listener
  • My family members have been using my family premium accounts for few months. This aftn i found out my old credit card been expired and i have updated my credit info and re-invite all family members t...
  • Louverr
  • Regular
  • 249 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 249 Views
  • 4 replies
  • 0 likes

Superuser Contribution Family Spotify Abroad

Hi, I have a problem with Family spotify. We joined one month ago and this month I got an email that I was switched to free spotify, because thay couldnt verify our address. The problem could be in the matter of fact that 3 members of our Family went...

  • Newbie
  • Hi, I have a problem with Family spotify. We joined one month ago and this month I got an email that I was switched to free spotify, because thay couldnt verify our address. The problem could be in t...
  • Katerina
  • Spotify Legend
  • 172 Views
  • 1 replies
  • 0 likes
  • 172 Views
  • 1 replies
  • 0 likes

Subsribed to Family Plan but can't send invites... HELP!!

PlanFamily PremiumCountrySwedenDeviceiPhone 7Operating SystemiOS 10 My Question or IssueSo I recently subscribed to the Family Plan and my payment went through. But when I click on "Send Invite" the page just reloads itself and I can't send any invit...

  • Newbie
  • Plan Family Premium Country Sweden Device iPhone 7 Operating System iOS 10   My Question or Issue So I recently subscribed to the Family Plan and my payment went through. But when I c...
  • OneByBoo
  • Community Legend
  • 146 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 146 Views
  • 1 replies
  • 0 likes

Recently register premium account then switching to family premium

PlanPremiumCountry ThailandI just registed premium account about 1 month ago and I get bill 129 baht from Spotify but it’s not my payment due date yet . So, I want to know if I change plan to premium for family and I am not the one who pay for the fa...

  • Newbie
  • ...lan to premium for family and I am not  the one who pay for the family, am I still have to pay 129 baht? 
  • Brunelicia
  • Spotify Star
  • 151 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 151 Views
  • 1 replies
  • 0 likes

Superuser Contribution Help With Family Account Please

Here is my dilemma... I have my brother on a shared account and he has me shared as part of his A.M.A.z.O.n. Prime account. Everytime I go in to my account, I see his Echo. I figured out how to remove his Echo now. My question is, why is it that when...

  • Casual Listener
  • ...ill stop playing what I'm playing and his music will start playing on his Echo).   It's very frustrating ...    Am I doing something wrong here or misunderstanding how this family s...
  • Peter
  • Spotify Legend
  • 409 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 409 Views
  • 3 replies
  • 0 likes

Can’t join my family?!

My husband set up a Family plan from his Android, and sent me the invite. My account says I’m in a family plan, but the invite won’t work and I’m not getting any of the features. (I’m on IPhone) we’ve tried: deleting and reinstalling Spotify app, res...

  • Newbie
  • My husband set up a Family plan from his Android, and sent me the invite. My account says I’m in a family plan, but the invite won’t work  and I’m not getting any of the features. (I’m on I...
  • Loxer
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 247 Views
  • 1 replies
  • 0 likes

Repeat song botton

PlanPremiuim Country Italy DeviceiPhone 7Operating SystemiOS 10 My Question or Issue

  • Newbie
  • Plan Premiuim  Country  Italy  Device iPhone 7 Operating System iOS 10   My Question or Issue  
  • Loxer
  • Spotify Star
  • 159 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 159 Views
  • 1 replies
  • 0 likes

How to hide saved songs and playlists from family members

PlanPremium (Family)CountryCanada DeviceiPhone 6, iPhone 7, iPhone XR Operating SystemiOSMy Question or Issue I have a Family plan which I share with my wife and 2 teenagers. My wife and I see each others: Recently Played, Playlists, and Saved music....

  • Regular
  • Plan Premium (Family) Country Canada  Device iPhone 6, iPhone 7, iPhone XR  Operating System iOS My Question or Issue   I have a Family plan which I share with my wife and 2...
  • Noah
  • Spotify Star
  • 11603 Views
  • 7 replies
  • 1 likes
  • Premium for Family
  • 11603 Views
  • 7 replies
  • 1 likes

Adding my wife - but she can't change her country?

My wife and I live in Turkey. I just switched my Premium plan to a family plan to add my wife. We are both American. My account is an "American" account insofar as I use my US debit card as my payment source. I am trying to add my wife, but her count...

  • Casual Listener
  • My wife and I live in Turkey. I just switched my Premium plan to a family plan to add my wife. We are both American. My account is an "American" account insofar as I use my US debit card as my p...
  • Maxim
  • Spotify Star
  • 266 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 266 Views
  • 3 replies
  • 0 likes

family joining **bleep**

Plan: family premium Country: UK Devices: macbook air & son's ipod Operating System: I have no idea My Question or Issue: family premium joining.Hello everyone. Can someone please please help me? I'm a dad. My family have been badgering me to get "fa...

  • Casual Listener
  •   Plan: family premium   Country: UK   Devices: macbook air & son's ipod   Operating System: I have no idea   My Question or Issue:  family premium joining....
  • Maxim
  • Spotify Star
  • 269 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 269 Views
  • 3 replies
  • 0 likes

Can't add family member

PlanPremiumCountry PolandDevicePCOperating SystemWindows 10 My Question or Issue I want to add family members to my spotify premium family. I send them invite link, they enter the same address as I entered and they can't join. They have been in my fa...

  • Newbie
  • Plan Premium Country  Poland Device PC Operating System Windows 10   My Question or Issue  I want to add family members to my spotify premium family. I send them invite l...
  • jsannn
  • Community Legend
  • 303 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 303 Views
  • 1 replies
  • 0 likes

Payment method failed

Payment method failed when i'm trying to upgrade to Premium for FamilyThe same card i'm trying to use was until today used by my daughter so it should work.I did also try to use my wifes card, but it did not work either. Thanks in advance for support

  • Newbie
  • Payment method failed when i'm trying to upgrade to Premium for Family The same card i'm trying to use was until today used by my daughter so it should work. I did also try to use my wifes card, b...
  • OneByBoo
  • Community Legend
  • 220 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 220 Views
  • 1 replies
  • 0 likes

Added family member, she doesn't have Premium

PlanPremium for FamilyCountryItalyDeviceSamsung Galaxy J7, DesktopOperating SystemAndroid, Windows 10 My Question or IssueI own a Premium for Family plan, which as of now includes me, my dad and my step sister. I find what happened very weird since I...

  • Newbie
  • Plan Premium for Family Country Italy Device Samsung Galaxy J7, Desktop Operating System Android, Windows 10  My Question or Issue I own a Premium for Family plan, which as of now i...
  • OneByBoo
  • Community Legend
  • 260 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 260 Views
  • 1 replies
  • 0 likes

Solved!! Used to have a normal username, changed to a family plan and can't change it from random numbers.

PlanPremium (Originally a singular plan but just changed it to family plan)CountryAustralia DeviceLaptop Web client - (Can use desktop app and iPhone app if needed)Operating SystemWindows 10 (also IOS 10 if needed) My Question or IssueOur whole famil...

  • Casual Listener
  • Plan Premium (Originally a singular plan but just changed it to family plan) Country Australia  Device Laptop Web client - (Can use desktop app and iPhone app if needed) Operating S...
  • The_Rhino
  • Casual Listener
  • 1272 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 1272 Views
  • 2 replies
  • 0 likes

"Family Plan"

Is anyone else frustrated with the "Family" plan?? It says "5 family members for one price." My brother had added me on his plan, meaning we are FAMILY, however, because we don't live in the same house, I was removed from the plan without my consent....

  • Newbie
  • Is anyone else frustrated with the "Family" plan?? It says "5 family members for one price." My brother had added me on his plan, meaning we are FAMILY, however, because we don't live in the same h...
  • OneByBoo
  • Community Legend
  • 277 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 277 Views
  • 1 replies
  • 0 likes

Family Plan, my family is out of my plan!

PlanPremium FamilyCountryGermany My Question or IssueI was before in Philippines, where I also had my Premium family before. Now im back in germany and changed also my location to Germany. Added my family (brother and sister) which i life with in the...

  • Casual Listener
  • Plan Premium Family Country Germany   My Question or Issue I was before in Philippines, where I also had my Premium family before. Now im back in germany and changed also my location to G...
  • Bittencourt
  • Spotify Star
  • 589 Views
  • 6 replies
  • 0 likes
  • Premium for Family
  • 589 Views
  • 6 replies
  • 0 likes

Unable to join this family plan

Information being input are correct still unable to join the plan. can anyone help me with this issue.

  • Newbie
  • Information being input are correct still unable to join the plan. can anyone help me with this issue.
  • OneByBoo
  • Community Legend
  • 332 Views
  • 1 replies
  • 0 likes
  • 332 Views
  • 1 replies
  • 0 likes