Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 173805 Views
  • 32 replies
  • 9 likes
  • 173805 Views
  • 32 replies
  • 9 likes

Superuser Contribution Confirmation adresse Spotify Famille

Bonjour, Un membre de mon abonnement famille n'a pas recu le mail de confirmation de l'adresse postale; Comment puis je faire pour qu'il lui soit renvoyé ? Merci Aucune des informations ci-dessous n'est requise. Cependant, plus vous fournissez, plus ...

  • Visitor
  • Bonjour,    Un membre de mon abonnement famille n'a pas recu le mail de confirmation de l'adresse postale;    Comment puis je faire pour qu'il lui soit renvoyé ?   ...
  • Eni
  • Moderator
  • 280 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Larger families (Additional family plan spots?)

Hi I come from a father large family, there’s 8 of us in total. (Parents and 6 kids.) I have a family account currently which fills up most of our needs but still a little short. I was wondering if there was any options for purchasing extra spots wit...

  • Newbie
  • Hi I come from a father large family, there’s 8 of us in total. (Parents and 6 kids.) I have a family account currently which fills up most of our needs but still a little short. I was wondering if t...
  • Steven1232
  • Visitor
  • 1576 Views
  • 2 replies
  • 6 likes
  • 1576 Views
  • 2 replies
  • 6 likes

Superuser Contribution I cannot confirm address in Family and now I'm out

How can I confirm my address? I didn t notice Spotify email asking to confirm my address and after 7 days I had been passed to Spotify Free. Please help me. Thanks

  • Regular
  •    How can I confirm my address? I didn t notice Spotify email asking to confirm my address and after 7 days I had been passed to Spotify Free. Please help me. Thanks
  • izzyfowles
  • Visitor
  • 4665 Views
  • 13 replies
  • 0 likes
  • Premium for Family
  • 4665 Views
  • 13 replies
  • 0 likes

Superuser Contribution Child can't set up account. Signup page reverts to blank.

PremiumCanada Device; Mac 2011Operating System; Sierra 10.12.6 My Question or Issue;I just bought Premium family plan. All others have succeeded in signing up, save my youngest. Signup page goes blank after her info is entered and 'Sign Up' clicked. ...

  • Visitor
  • Premium Canada   Device; Mac 2011 Operating System; Sierra 10.12.6     My Question or Issue; I just bought Premium family plan. All others have succeeded in signing up, s...
  • Dian
  • Spotify Legend
  • 254 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 254 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to log into my family Spotify account

PlanPremiumCountryIreland DeviceiPhone 11Operating SystemiOS My Question or Issuewe have a family account (me, my father and my mother) and currently my dad can’t access his side of the family account, when he uses the email that was used to start th...

  • Visitor
  • Plan Premium Country Ireland  Device iPhone 11 Operating System iOS    My Question or Issue we have a family account (me, my father and my mother) and currently my dad c...
  • Dian
  • Spotify Legend
  • 303 Views
  • 2 replies
  • 1 likes
  • Premium for Family
  • 303 Views
  • 2 replies
  • 1 likes

Superuser Contribution Premium Family renew with a big issue

My Question or Issue Hi the community, After my credit card has expired and a payment issue, I have renewed my premium account but I think that I did it with another member than the first time. Indeed, at first time, I used my own account to create t...

  • Newbie
  • ...ember than the first time. Indeed, at first time, I used my own account to create the premium family account and to invite my family members and to pay. To renew, my husband did it with his own account. N...
  • Alex
  • Spotify Legend
  • 275 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 275 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sportily premium - family plan

Hi - I’m a family plan member of Spotify premium and it says this on my account. But I still hear adverts! Any advice how to stop hearing the adverts?

  • Visitor
  • Hi - I’m a family plan member of Spotify premium and it says this on my account.  But I still hear adverts!  Any advice how to stop hearing the adverts? 
  • Eni
  • Moderator
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Superuser Contribution old email used on account and can't verify address for family plan

I am currently on my wife's family plan for Spotify, and it sent her an email to let me know that it would need to verify my address. I used the email connected to my Facebook, which I now no longer have access to and cannot recover. What do I do?

  • Visitor
  • I am currently on my wife's family plan for Spotify, and it sent her an email to let me know that it would need to verify my address. I used the email connected to my Facebook, which I now no l...
  • Dian
  • Spotify Legend
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Address verification existing premium plan

I received an email that my family members on my premium plan must verify our address in order to stay on my premium family plan. None of them have received an email or any notification from Spotify. This is an existing account, I have made no change...

  • Visitor
  • I received an email that my family members on my premium plan must verify our address in order to stay on my premium family plan. None of them have received an email or any notification from Spotify....
  • Vasil
  • Moderator
  • 304 Views
  • 3 replies
  • 0 likes
  • 304 Views
  • 3 replies
  • 0 likes

Superuser Contribution turn off the explicit content filter

I have a family plan. I want to turn off the explicit content filter for my two kids (13). For each of their accounts, I have changed the toggle in the family plan settings section. The explicit content is still filtered out. What needs to happen to ...

  • Visitor
  • I have a family plan. I want to turn off the explicit content filter for my two kids (13). For each of their accounts, I have changed the toggle in the family plan settings section. The explicit c...
  • Vasil
  • Moderator
  • 220 Views
  • 1 replies
  • 0 likes
  • 220 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pop Up Notifications in the App

I use Spotify on my iPhone 13. I pay for the Premium Family plan. Every few months or so, some sort of notification will pop up that I have to dismiss. It's ALWAYS something that is trying to get me to try something or announce a new feature. I pay w...

  • Regular
  • I use Spotify on my iPhone 13.  I pay for the Premium Family plan.  Every few months or so, some sort of notification will pop up that I have to dismiss. It's ALWAYS something that is t...
  • Vasil
  • Moderator
  • 654 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 654 Views
  • 1 replies
  • 0 likes

Superuser Contribution ¿Por qué no puedo escuchar mis playlists sin conexión?

Pertenezco a un plan familiar y no me deja escuchar mis playlists sin conexión. Ya intenté de todo y no me permite escuchar las canciones sin conexión. (descargue la música, coloque la app en modo sin conexión en modo offline, borre el caché, actuali...

  • Visitor
  • Pertenezco a un plan familiar y no me deja escuchar mis playlists sin conexión. Ya intenté de todo y no me permite escuchar las canciones sin conexión.  (descargue la música, coloque la app en m...
  • Vasil
  • Moderator
  • 5291 Views
  • 2 replies
  • 3 likes
  • 5291 Views
  • 2 replies
  • 3 likes

Solved!!Superuser Contribution Family plan and saved song limit

My question is that if I were to get the family plan would each separate account get a set limit of 10,000 saved songs each or would those other accounts saved music cut into my own song limit? Because I already hit the cap once and if their saved mu...

  • Casual Listener
  • My question is that if I were to get the family plan would each separate account get a set limit of 10,000 saved songs each or would those other accounts saved music cut into my own song limit? B...
  • Dian
  • Spotify Legend
  • 6097 Views
  • 6 replies
  • 0 likes
  • Other
  • 6097 Views
  • 6 replies
  • 0 likes

Can't quit family

PlanPremium FamilyCountrySwedenMy Question or IssueI move from India to Sweden. I want to quit my old family in order to start a new one. But I try a lot of times it continues shows 'Något gick snett. Testa att läsa in sidan igen.'I am so confused.

  • Visitor
  • Plan Premium Family Country Sweden My Question or Issue I move from India to Sweden. I want to quit my old family in order to start a new one. But I try a lot of times it continues shows 'N...
  • Maxim
  • Spotify Star
  • 315 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 315 Views
  • 1 replies
  • 0 likes

Superuser Contribution DUO doesnt accept the invitation !!!

I changed my country and now I am living with my girl friend and I changed my plan to duo but when I sent the invitation to her , she opened but there is a message said that you have to be in same address even me and her have the same address but it ...

  • Casual Listener
  • I changed my country and now I am living with my girl friend and I changed my plan to duo but when I sent the invitation to her , she opened but there is a message said that you have to be in same ad...
  • Eymen860
  • Visitor
  • 958 Views
  • 2 replies
  • 0 likes
  • 958 Views
  • 2 replies
  • 0 likes

Solved!! Why can’t join a premium abo?

I want to join my family‘s premium abo but when I follow the invitation link, it says I can only join a premium abo from another person, every 12 months. But the last time I joined another person’s abo was October 2020.. Why? How can I join the premi...

  • Casual Listener
  • I want to join my family‘s premium abo but when I follow the invitation link, it says I can only join a premium abo from another person, every 12 months. But the last time I joined another person’s a...
  • Maxim
  • Spotify Star
  • 344 Views
  • 1 replies
  • 0 likes
  • 344 Views
  • 1 replies
  • 0 likes

Superuser Contribution Sudden subscription cancelation

PlanPremiumCountryCzechiaDeviceSamsung Galaxy A12Operating SystemAndroidMy problem:When i opened spotify app, i have had the free account tenplate there. I checked our family subscription and it is still ongoing. I tried logging out and in, but even ...

  • Visitor
  • Plan Premium Country Czechia Device Samsung Galaxy A12 Operating System Android My problem: When i opened spotify app, i have had the free account tenplate there. I checked our family s...
  • Alex
  • Spotify Legend
  • 177 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 177 Views
  • 1 replies
  • 0 likes

Superuser Contribution I am not being able to add members to my family plan

When I try to add a family member, with the same address, from my home, Spotify rejects them for having a different address, which is not the case

  • Visitor
  • When I try to add a family member, with the same address, from my home, Spotify rejects them for having a different address, which is not the case
  • Yordan
  • Moderator
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution Pague spotify premium familiar y como titular no me deja escuchar musica

Pague spotify premium familiar y como titular no me deja escuchar musica me aparece que mi plan es spotify free ya cerre y abri sesion y no me deja hacr nada a mi correo tampoco ha lllegado informacion

  • Visitor
  • Pague spotify premium familiar y como titular no me deja escuchar musica me aparece que mi plan es spotify free ya cerre y abri sesion y no me deja hacr nada a mi correo tampoco ha lllegado informaci...
  • MihailY
  • Moderator
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes