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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 75058 Views
  • 32 replies
  • 5 likes
  • 75058 Views
  • 32 replies
  • 5 likes

Superuser Contribution ogrenciligim onaylandi premium olamadim

premium aldim ogrenci indirimi ile. ogrenci oldugum dogrulandi. yolladiginiz mailde eksik biseyler var. link yanlis. param cekildi fakat premium olmadim. satin almayi tamamlayamiyorum. premium verilsin veya param iade edilsin. en kisa zamanda olmasin...

  • Regular
  • premium aldim ogrenci indirimi ile. ogrenci oldugum dogrulandi. yolladiginiz mailde eksik biseyler var. link yanlis. param cekildi fakat premium olmadim. satin almayi tamamlayamiyorum. premium verils...
  • Daisy
  • Spotify Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • Help
    Student
    Turkey
  • 263 Views
  • 1 replies
  • 0 likes

Superuser Contribution From Spotify Student to Spotify Family

Ich habe ein Spotify Student Abo und habe mich gerade bei meiner Schwester beim Spotify Family angemeldet.Muss ich jetzt doppelt bezahlen oder muss ich mein Konto beim Studentenabo löschen und ein neues erstellen für das Familienabo?

  • Visitor
  • Ich habe ein Spotify Student Abo und habe mich gerade bei meiner Schwester beim Spotify Family angemeldet. Muss ich jetzt doppelt bezahlen oder muss ich mein Konto beim Studentenabo löschen und e...
  • Daisy
  • Spotify Legend
  • 227 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 227 Views
  • 1 replies
  • 0 likes

Can a family member have more than one user account?

PlanPremium Family My Question or IssueCan a single family member have several user accounts within one family account? We are currently just two family members using Spotify which means that there are four unused accounts. Can these be used for this...

  • Visitor
  • Plan Premium Family   My Question or Issue Can a single family member have several user accounts within one family account? We are currently just two family members using Spotify w...
  • Maxim
  • Spotify Star
  • 87 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 87 Views
  • 1 replies
  • 0 likes

1000-facher Frust Adresse: Adress Validation Problem, Kunden haben es sooo satt Leute!

Wie viel Kunden wollt Ihr noch frustrieren? Immer das gleiche. Kunden haben den teuersten Tarif bei Euch gewählt um auch die Kinder zu Euch als neue Kunden zu bringen, doch bei der Registrierung neuer Familienmitglieder kommt man nicht weiter, weil i...

  • Visitor
  • ...ufgebracht, das Problem zu lösen. Und darüber hinaus noch dieses Schreiben aufzusetzten.   Ach und Tschüss  Plan Premium Family (das ist nur der Vertragsname, mit Permium hat das nichts zu tun....
  • Maxim
  • Spotify Star
  • 191 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 191 Views
  • 1 replies
  • 0 likes

Upgrade from Premium to Family - Billing question

Plan: Premium> looking to go to FamilyCountry: USDevice: N/A My Question or Issue: I want to Upgrade from Premium to Family: Billing question - will I automatically ONLY get charged the 14.99/month or will I get double billed?Can you confirm how I up...

  • Visitor
  • Plan: Premium> looking to go to Family Country: US Device: N/A   My Question or Issue: I want to Upgrade from Premium to Family:  Billing question - will I automatically ONLY get c...
  • Brunelicia
  • Spotify Star
  • 102 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 102 Views
  • 1 replies
  • 0 likes

Solved!! Accept invitation - submit button greyed out

None of the below information is required.PlanPremium for familyCountry CanadaDeviceLG k4Operating SystemAndroid 6.0.1 My Question or IssueI'm trying to accept the invitation to join the family account for my child on their device. All the fields (na...

  • Casual Listener
  • None of the below information is required. Plan Premium for family Country  Canada Device LG k4 Operating System Android 6.0.1   My Question or Issue I'm trying to accept the i...
  • Billy-J
  • Spotify Star
  • 226 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 226 Views
  • 3 replies
  • 0 likes

Unable to re-enter a family plan for premium

PlanPremiumCountry CAOperating System My Question or IssueMy account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite link but I have been unable to enter with my details.I have attached the error...

  • Newbie
  • Plan Premium Country  CA Operating System   My Question or Issue My account was charged from premium to free Spotify and I have not been able to re-enter my plan. I got an invite l...
  • Mantisentil
  • Community Legend
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 173 Views
  • 1 replies
  • 0 likes

Can't add new family member

Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts and fills some extra information and gets an error sayi...

  • Visitor
  • Been a client of Spotify premium and family since the first days. Never had an issue before. Trying to add a new member without success for days. I send the confirmation email, my sister accepts a...
  • Mantisentil
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 244 Views
  • 1 replies
  • 0 likes

I have a Family Account, all members have their own profiles, and we cannot play simultaneously

I have a Premium Family Plan and each user has a different profile. Due to work situations, my wife and I live in two cities and are apart occasionally.When we try to play our own music on our own accounts on our own Google Home devices, we log each ...

  • Visitor
  • I have a Premium Family Plan and each user has a different profile.  Due to work situations, my wife and I live in two cities and are apart occasionally. When we try to play our own m...
  • TroyHakala
  • Visitor
  • 467 Views
  • 3 replies
  • 0 likes
  • Premium for Family
  • 467 Views
  • 3 replies
  • 0 likes

Settled

PlanPremiumCountryHong KongDevicePC / Android 

  • Casual Listener
  • Plan Premium Country Hong Kong Device PC / Android  
  • Mantisentil
  • Community Legend
  • 121 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 121 Views
  • 1 replies
  • 0 likes

Amazon echo not seeing my family subscription as a premium account

I am the primary account of a family subscription. I have tried to add my account to an amazon echo device, and the attempt fails with the error to the effect of: you must have a premium subscription to add to an echo device. Also, perhaps a related ...

  • Casual Listener
  • I am the primary account of a family subscription. I have tried to add my account to an amazon echo device, and the attempt fails with the error to the effect of: you must have a p...
  • OneByBoo
  • Community Legend
  • 270 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 270 Views
  • 5 replies
  • 0 likes

problem in changing country

Hello, I tried to change my account country but it is lock and can't change, I have disconnected my FB account but still doesn't change.I have a free account and don't have any other accounts.

  • Casual Listener
  • Hello, I tried to change my account country but it is lock and can't change, I have disconnected my FB account but still doesn't change. I have a free account and don't have any other accounts.
  • punkgeek76
  • Casual Listener
  • 157 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 157 Views
  • 5 replies
  • 0 likes

Solved!!Superuser Contribution Added members to family account not being upgraded to premium

PlanFamily Plan Country GB DeviceSamsung Galaxy 7, Apple iPad, Desktop computer Operating SystemIOS 10, Android, Windows 10 My Question or Issue Hello,I have recently added my husband and mother to my family account however, their accounts have not b...

  • Casual Listener
  •   Plan Family Plan   Country  GB   Device Samsung Galaxy 7, Apple iPad, Desktop computer   Operating System IOS 10, Android, Windows 10   My Question or I...
  • Katerina
  • Spotify Legend
  • 446 Views
  • 2 replies
  • 0 likes
  • Premium for Family
  • 446 Views
  • 2 replies
  • 0 likes

Re: Post of the Week: Undeleteable songs

Hola tengo problema soy invitada al grupo familiar premiun pero no se activa .Me ayudan por favor.gracias

  • Newbie
  • Hola tengo problema soy invitada al grupo familiar premiun pero no se activa .Me ayudan por favor.gracias
  • OneByBoo
  • Community Legend
  • 200 Views
  • 1 replies
  • 0 likes
  • 200 Views
  • 1 replies
  • 0 likes

Premium Family on Multiple Echo Dots

HelloI am considering purchasing the Family Premium but have a question that I need to confirm before going ahead. I will be setting up the account under my account then inviting members.If my wife wants to play her music on the downstairs Echo Dot a...

  • Casual Listener
  • Hello I am considering purchasing the Family Premium but have a question that I need to confirm before going ahead.   I will be setting up the account under my account then inviting members....
  • Chipembele
  • Casual Listener
  • 1428 Views
  • 4 replies
  • 0 likes
  • Premium for Family
  • 1428 Views
  • 4 replies
  • 0 likes

My added family cannot login the spotify

PlanPremiumCountryIndonesiaDeviceHuawei mate 20proOperating SystemAndroid pie My Question or IssueI invite my husband, when he tried to sign up using his email, there was a message "you cannot join this family account)

  • Visitor
  • ...message "you cannot join this family account)    
  • Maxim
  • Spotify Star
  • 289 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 289 Views
  • 1 replies
  • 0 likes

Spotify player not working on PC

PlanPremium for familyCountry PolandDevice(PC)Operating System(Windows 7) My Question or Issue Hi, I got a problem with Spotify player on my PC. Neither installed player nor web player doesn't show any music, all playlists are empty (even spotify pla...

  • Newbie
  • Plan Premium for family Country  Poland Device (PC) Operating System (Windows 7)   My Question or Issue  Hi, I got a problem with Spotify player on my PC. Neither installed p...
  • Mantisentil
  • Community Legend
  • 279 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 279 Views
  • 1 replies
  • 0 likes

Solved!! My spotify family account doesn't work but they take my money

PlanPremium for family Country ItalyDeviceSamsung Galaxy s7Operating SystemAndroid Oreo My Question or IssueHello, the payment for my family account was updated, but the account doesn't work. What can I do?

  • Regular
  •   Plan Premium for family  Country  Italy Device Samsung Galaxy s7 Operating System Android Oreo   My Question or Issue Hello, the payment for my family account w...
  • Brunelicia
  • Spotify Star
  • 889 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 889 Views
  • 5 replies
  • 0 likes

Premium Family

We are 4 family members each with a Premium account through our phone company. We are switching to another phone company not providing Spotty and would like instead to have a Family Spotify. Can we all continue with our own logins to keep our saved p...

  • Casual Listener
  • We are 4 family members each with a Premium account through our phone company. We are switching to another phone company not providing Spotty and would like instead to have a Family Spotify. Can we a...
  • Brunelicia
  • Spotify Star
  • 311 Views
  • 5 replies
  • 0 likes
  • Premium for Family
  • 311 Views
  • 5 replies
  • 0 likes

Stop Spotify Familly ?

PlanFamily PremiumCountryBelgiumDeviceAll devicesOperating SystemAndroid and Windows 10 with chrome My Question or IssueHello community Spotify,I joined spotify from a member of my family and would like to leave this service.When I delete this one in...

  • Newbie
  •   Plan Family Premium Country Belgium Device All devices Operating System Android and Windows 10 with chrome   My Question or Issue Hello community Spotify, I joined spotify f...
  • Bittencourt
  • Spotify Star
  • 173 Views
  • 1 replies
  • 0 likes
  • Premium for Family
  • 173 Views
  • 1 replies
  • 0 likes

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