I was checking my billing details when I noticed that the 3 available spots for my Family plan were filled up with accounts I did not know.
After some searching around online, it seems like this is a pretty common problem. So why isn't Spotify doing something about it? There are no basic measures in place, like having to verify with the main account holder (me) before being added to my Family plan, or even notifying me that somebody has been added to my Family plan.
I'm also worried about how these people were added to my account, since I use a unique, randomly generated password for Spotify and all my accounts online. Was Spotify compromised? Did they gain access through one of the apps connected to my account? If so, why is Spotify sharing my username/password with connected apps, and/or allowing these apps to add members to my Family plan?
I've gone ahead and removed every linked app, changed my password, and signed out of every device, but I'm still worried because people reported accounts being added again even after taking these measures.
Given how frequent these complaints are, and how long they have been appearing for, I really hope Spotify does something - anything - to counteract these unauthorized accesses into people's accounts. I've been a Premium member for several years, but I'm not keeping my family on Spotify if I have to deal with this again while Spotify sits idly.
Hi there @alisoncummings,
Thanks for you reply.
What we can recommend for securing your Spotify, and all online accounts is the following:
There is currently no way to track how exactly other users got access to your email and Spotify account.
Hope you find this info helpful.
I'll be glad to answer your questions.
Spotify hasn't been compromised. The Spotify platform and user records are totally secure, but there may be a breach on another service. If you use the same password for several services, they all have the potential to be compromised if one has a security breach.
No, third party apps don't have access to your username and password.
For the last two questions:
Hope this clears things up - but don't hesitate to reply if you need further help!