Leave Family Plan

[Ethanuel]

Plan

Premium

Country

UK

Device

PC

Operating System

Windows 10

My Question or Issue

So I'm trying to leave my family plan but whenever I go to 'Account Overview' then 'Change Plan' then 'Cancel Premium', I get met with an error message 'Something went wrong. Try reloading the page.' 

I have tried using different browsers (Chrome & Edge), I have also tried incognito mode, and I have also tried using my phone (Pixel 7 Pro).

Is there anyway I can sort this? 

Many thanks

Ethan

[Maxim]

Hey @Ethanuel ,

Thanks for coming to the Community!

You've already done some great troubleshooting so far, but have you also tried to leave the Premium Family plan while being connected to a different internet connection (e.g. different WiFi/LAN or mobile data)?

Let me know 🙂