Premium Family in Taiwan

[SereneLai]

Hi ,

We've been using Premium Family in Taiwan for years.

But today we got that message that the payment is not paying successfully.

I have checked with the bank and the staff told me my credit card is good. 

Can you check if there is the paying issue on your end?

Thanks.

[Maxim]

Hey @SereneLai ,

Thanks for coming to the Community 🙂

If a monthly payment fails, you won't immediately lose your subscription. Spotify will try to take the payment again over the next few days, so hopefully, it'll work.

If you continue to experience issues, let me know and I'll point you in the right direction!