Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Cancel and use the same account, family plan

Cancel and use the same account, family plan

For reasons of travel, forget my data registered in the family plan. I do not want to change account, the question is:
Can I cancel the current family subscription and re-register with the same account?
In order to update my address.

Reply
1 Reply

Hey there, Thanks for reaching out.

 

It’s not possible to change the address registered on an existing Premium for Family plan.

If you move, or enter the wrong details, you need to create a new account (make sure you cancel the plan on your old account beforehand, and sign out everywhere) and subscribe to Premium for Family on that new account.

 

Hope this helps 😄

Suggested posts