Family member not receiving invite email

[johnsmithwd]

Hi, I'm inviting a family member to my family plan and they are NOT receiving the email. I personally searched their entire inbox and spam folder, they are simply NOT getting the email.

I submitted a contact form but since I did not receive any automated reply I have no way of knowing that my form was even received.

Can someone please help? I'm paying for a service which I'm not getting and it's frustrating to not seem to be getting any assistance

[padge]

I have had the same issue with my daughter not receiving the invite email.

I contacted the support chat via the link in the reply in the post above - the support chat service was very helpful and worked well, enabling my daughter to get the link etc.