Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
83252 Views
67 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
64126 Views
32 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
199240 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
30146 Views
44 replies
4 likes
Eu tenho o spotify premium há anos. Dai hoje de manhã, eu estava usando ele, de boas. E agora de noite quando entrei no app, ele estava como free (do nada, mesmo). Não me mandaram e-mail avisando que fosse "expirar" e eu tivesse que botar as minhas i...
Eu tenho o spotify premium há anos. Dai hoje de manhã, eu estava usando ele, de boas. E agora de noite quando entrei no app, ele estava como free (do nada, mesmo). Não me mandaram e-mail avis...
Roadie
705 Views
1 replies
0 likes
Bonjour, J'ai voulu souscrire l'abonnement premium étudiant, j'ai donc fait valider mon statut d'étudiant mais au moment de rentrer les codes bancaires, je suis revenue à la page d'accueil. Depuis, quand j'essaye de m'abonner à premium, un message me...
Bonjour, J'ai voulu souscrire l'abonnement premium étudiant, j'ai donc fait valider mon statut d'étudiant mais au moment de rentrer les codes bancaires, je suis revenue à la pa...
Roadie
5227 Views
1 replies
1 likes
1 yıl boyunca spotify öğrenci indiriminden faydalandım ama geçen ay kart limiti yetersiz olduğu için premium hesabım iptal oldu. Şimdi tekrar sportify öğrenci indirimli premiuma geçmek istiyorum fakat öğrenci teklifi sayfasında öğrenci indirimimin ku...
1 yıl boyunca spotify öğrenci indiriminden faydalandım ama geçen ay kart limiti yetersiz olduğu için premium hesabım iptal oldu. Şimdi tekrar sportify öğrenci indirimli premiuma geçmek istiyoru...
Roadie
1489 Views
10 replies
0 likes
Hi. Any update about family premium plan in Israel? Any reason it is not an option yet? Thanks. PlanPremiumCountry Israel My Question or Issue
Hi. Any update about family premium plan in Israel? Any reason it is not an option yet? Thanks. Plan Premium Country Israel My Question or I...
Community Legend
1383 Views
1 replies
7 likes
I subscribed to Family Premium on my phone (Android) through the browser (Chrome) and it worked, I got the confirmation emails and could even invite my family but I wasn't asked for an address.
I subscribed to Family Premium on my phone (Android) through the browser (Chrome) and it worked, I got the confirmation emails and could even invite my family but I wasn't asked for an address.
Community Legend
863 Views
3 replies
2 likes
I was using family account at Turkey and recently moved to US. Now I wanna change my country settings and subscribe for student account. I've read the article about changing countries and it says :Cancel your subscription.Wait until your account reve...
I was using family account at Turkey and recently moved to US. Now I wanna change my country settings and subscribe for student account. I've read the article about changing countries and it s...
Spotify Star
500 Views
3 replies
0 likes
PlanPremium for FamilyCountry NorwayDevicePCOperating SystemWindows 10 My Question or Issue I have had a Premium for Family subscription since around the time it was made available. I have 3 other family members connected to my family plan. But since...
Plan Premium for Family Country Norway Device PC Operating System Windows 10 My Question or Issue I have had a Premium for Family subscription since around the time it w...
Spotify Star
491 Views
5 replies
0 likes
PlanPremium FamilyCountry Australia DeviceiPhone X, iPhone 6Operating SystemiOS My Question or IssueI bought a new phone and passed my old phone to my partner. Since then, when I use Spotify I receive the message “You are listening on XXX iPhone”, wi...
Plan Premium Family Country Australia Device iPhone X, iPhone 6 Operating System iOS My Question or Issue I bought a new phone and passed my old phone to my partner.&n...
Spotify Star
473 Views
1 replies
0 likes
I have family premium. I sent my son an invite via email to join my plan. He received it clicked on it but it didn't give him premium access. I've been trying to resend a new invite and he is not receiving anything. I've tried about 10 times.
I have family premium. I sent my son an invite via email to join my plan. He received it clicked on it but it didn't give him premium access. I've been trying to resend a new invite and he is n...
Community Legend
286 Views
1 replies
0 likes
Hi! I purchased a premium for family subscription and invited my dad, aunt and sister. The invitations worked no problem for my aunt and sister but refuses to work for my dad. We've already tried sending the invite to different emails, using the Rede...
Hi! I purchased a premium for family subscription and invited my dad, aunt and sister. The invitations worked no problem for my aunt and sister but refuses to work for my dad. W...
Roadie
352 Views
1 replies
0 likes
Hi there, I have just signed up to Spotify Family and have sent invites to family members. The premium accounts are working fine for me and my family. However, the issue I have is that I inadvertantly typed in a family members name as the owner name ...
Hi there, I have just signed up to Spotify Family and have sent invites to family members. The premium accounts are working fine for me and my family. However, the issue I h...
Spotify Star
427 Views
3 replies
0 likes
Hello people, I changed my plan from Premium to Family Premium. But when someone listens music on spotify my last listened song changes everytime (its not changing in the meantime) and their search also shows on my search area. Because of that my wee...
Hello people, I changed my plan from Premium to Family Premium. But when someone listens music on spotify my last listened song changes everytime (its not changing in the meantime) and t...
Spotify Star
259 Views
1 replies
0 likes
My account is suddenly in "free modus" but I payed for premium family!!!And I can only make contact with a form which is very difficult to find. And noiw I have to ask a "communitie" about this.... Really really weird and customer unfriendly.
My account is suddenly in "free modus" but I payed for premium family!!! And I can only make contact with a form which is very difficult to find. And noiw I have to ask a "communitie" about this.......
Community Legend
343 Views
1 replies
0 likes
I have family premium tried adding my husband with the invite code but it not working please help
I have family premium tried adding my husband with the invite code but it not working please help
Community Legend
306 Views
1 replies
0 likes
Hello, I got some problem I just can't solve. I used to use for few months my own premium subscription and then decided to get family subscription. In category subscriptions in my profile I am assigned to family subscription but I still paying for "n...
Hello, I got some problem I just can't solve. I used to use for few months my own premium subscription and then decided to get family subscription. In category subscriptions in my profile I a...
Community Legend
325 Views
1 replies
0 likes
I payed for family account for a month and cancelled my subscription for it but still payed £14.99 for the month and it isn't working and the month isn't up ? Only bought it 2 days ago
I payed for family account for a month and cancelled my subscription for it but still payed £14.99 for the month and it isn't working and the month isn't up ? Only bought it 2 days ago
Community Legend
333 Views
1 replies
0 likes
Sending invitation and my daughter accepts. Nothing happens. We interiör each other egen playing. ne of the below information is required. However, the more you provide the easier it will be for us to try and help. Country Sweden My Question or Issue...
...s accepted? Different units. Been paying family plan for months but can’t get it work. 4 members.
Roadie
266 Views
1 replies
0 likes
I live on the same address as the other people on my family account but i got kicked out and can't join the premium account anymore?
I live on the same address as the other people on my family account but i got kicked out and can't join the premium account anymore?
Spotify Star
399 Views
1 replies
0 likes
so my spotify premium for family had a billing isue and prompted me to switch my credit card. i hit the link in the app, it opened a dialog for me to enter another card, which I did, and it said it was fine, except it only renewed premium and cut off...
so my spotify premium for family had a billing isue and prompted me to switch my credit card. i hit the link in the app, it opened a dialog for me to enter another card, which I did, and it said it w...
Roadie
309 Views
1 replies
0 likes
PlanFamily PremiumCountry USA My Question or Issue:Over the last week every time I turn around I've got either my husband or 14 year old peeved b/c spotify has decided to take them off my family plan list. What gives? I have 4 people in my family pla...
Plan Family Premium Country USA My Question or Issue: Over the last week every time I turn around I've got either my husband or 14 year old peeved b/c spotify has decided to take t...
Spotify Star
972 Views
1 replies
0 likes
