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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140649 Views
  • 32 replies
  • 8 likes
  • 140649 Views
  • 32 replies
  • 8 likes

Made transition from Premium to Family without cancelling my subscription

Hi all, I recently adhered to the Family plan of my family. I received the invite, I accepted it and everything went smoothly. However, I already had a Premium subscription that I did NOT cancel before accepting the invite. Will I still be charged fo...

  • Newbie
  • Hi all,   I recently adhered to the Family plan of my family. I received the invite, I accepted it and everything went smoothly.   However, I already had a Premium subscription that I d...
  • Nico
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Unable to complete invite for spotify family premium.

My hubby had premium with third party. He cancelled it and tried to accept my invite to the family plan. Keeps saying he has to cancel. Third party confirmed cancelled and he is not able to use his premium. how can we fix this? Does he have to delete...

  • Casual Listener
  • My hubby had premium with third party. He cancelled it and tried to accept my invite to the family plan. Keeps saying he has to cancel. Third party confirmed cancelled and he is not able to use his p...
  • blondie1216
  • Casual Listener
  • 510 Views
  • 2 replies
  • 0 likes
  • Family Invites
    third party integration
  • 510 Views
  • 2 replies
  • 0 likes

Premium Account, however interrupts when other user uses

Hi There I have a premium account ( have for the last 4 months) and everytime another user jumps on ( only one other) it interrupts whoever is currently listening on spotify - meaning only one person can listen at a time. Both devices are registered....

  • Casual Listener
  • Hi There   I have a premium account ( have for the last 4 months) and everytime another user jumps on ( only one other) it interrupts whoever is currently listening on spotify - meaning only o...
  • mim3
  • Casual Listener
  • 383 Views
  • 4 replies
  • 0 likes
  • 383 Views
  • 4 replies
  • 0 likes

Öğrenci bilgilerin başka bir Spotify hesabına bağlı uyarısı.

Spotify öğrenci premium için başvurdum. Öğrenciliğim doğrulandı fakat satın almaya devam edince "öğrenci bilgilerin başka bir Spotify hesabına bağlı." uyarısı alıyorum ve bir türlü alamıyorum.

  • Newbie
  • Spotify öğrenci premium için başvurdum. Öğrenciliğim doğrulandı fakat satın almaya devam edince "öğrenci bilgilerin başka bir Spotify hesabına bağlı." uyarısı alıyorum ve bir türlü alamıyorum.
  • Böyükparmaksız
  • Newbie
  • 1321 Views
  • 1 replies
  • 1 likes
  • 1321 Views
  • 1 replies
  • 1 likes

Family plan israel

Thanks Spotify for launching in Israel. Today I have Apple Music account with family bundle. I cannot afford to pay for 5 Spotify accounts which is 5 times more than Apple family bundle. Can you provide family bundle?

  • Casual Listener
  • Thanks Spotify for launching in Israel. Today I have Apple Music account with family bundle. I cannot afford to pay for 5 Spotify accounts which is 5 times more than Apple family bundle. Can you p...
  • Invictus2
  • Casual Listener
  • 4481 Views
  • 35 replies
  • 52 likes
  • 4481 Views
  • 35 replies
  • 52 likes

Superuser Contribution C'ant add a family menber

I am trying to add a family member ( my father) in my account. When my father try to accept the invitation on Email, it brings him on the paiment page and it dosnt accept the invitation.

  • Newbie
  • I am trying to add a family member ( my father) in my account. When my father try to accept the invitation on Email, it brings him on the paiment page and it dosnt accept the invitation. 
  • ZullyB
  • Roadie
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas para realizar pago

Al intentar realizar el pago me aparece la siguiente leyenda: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago" Lo intentè con otras tarjetas y en diferentes dìas pero siempre es el mismo resultado..

  • Newbie
  • Al intentar realizar el pago me aparece la siguiente leyenda: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago" Lo intentè con otras tarjetas y en diferentes dìas pero ...
  • ZullyB
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Help, unable to add family members into plan

Hi, i sent invites out to my family but they are unable to join through my link. What should i do now. Thanks,Sheck

  • Visitor
  • Hi,   i sent invites out to my family but they are unable to join through my link. What should i do now.   Thanks, Sheck
  • user-removed
  • Not applicable
  • 375 Views
  • 4 replies
  • 0 likes
  • 375 Views
  • 4 replies
  • 0 likes

Problema con plan familiar

Quiero agregar a mi Señora al plan, vivimos en el mismo dimicilio.El problema es cuando recibe el correo de invitacion, ingresa sus datos, pero al momento de enviar los datos, este le manda un mensaje indicando que es imposible agregarla al plan fami...

  • Newbie
  • Quiero agregar a mi Señora al plan, vivimos en el mismo dimicilio. El problema es cuando recibe el correo de invitacion, ingresa sus datos, pero al momento de enviar los datos, este le manda un mens...
  • Huts_
  • Newbie
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Aile premium adres sorunu

Arkadas aylardir ayni is aile premiumunda randuman alamiyorum ailemin hesaplari durduk yere iptal oluyor yanyana gelmeden duzelmiyor benden baska anlayan yok ve simdide bitane daha iptal olmus ama yeniden aileye alamiyorum sebebi nedir ?

  • Casual Listener
  • Arkadas aylardir ayni is aile premiumunda randuman alamiyorum ailemin hesaplari durduk yere iptal oluyor yanyana gelmeden duzelmiyor benden baska anlayan yok ve simdide bitane daha iptal olmus ama ye...
  • Mstfcsr41
  • Casual Listener
  • 773 Views
  • 2 replies
  • 2 likes
  • 773 Views
  • 2 replies
  • 2 likes

Spotify familia

Ola, bom dia... eu moro na France et tenho um filha sue mora no Brasil, eu queria fazer o plano familia, mas pelo jeito, minha filha nao vai poder utilizar, pois ela nao mora no mesmo teto que eu... o que fazer?

  • Newbie
  • Ola, bom dia... eu moro na France et tenho um filha sue mora no Brasil, eu queria fazer o plano familia, mas pelo jeito, minha filha nao vai poder utilizar, pois ela nao mora no mesmo teto que eu... ...
  • Bittencourt
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Problema no plano família

Boa noite! Sou titular do plano família, inclui meu irmão no plano e ele ficou o período conseguindo usar, porém ele não está conseguindo logar pelo meu plano mais. Está aparecendo que ele não pode fazer parte dessa conta premium, teria condição de o...

  • Newbie
  • Boa noite! Sou titular do plano família, inclui meu irmão no plano e ele ficou o período conseguindo usar, porém ele não está conseguindo logar pelo meu plano mais. Está aparecendo que ele não pode f...
  • Bittencourt
  • Spotify Star
  • 352 Views
  • 1 replies
  • 0 likes
  • 352 Views
  • 1 replies
  • 0 likes

problemas de ativaçao da conta premium

Eu ja paguei o boleto porem nao esta ativando minha conta premium, gostaria de alguma solução pra isso

  • Newbie
  • Eu ja paguei o boleto porem nao esta ativando minha conta premium, gostaria de alguma solução pra isso 
  • Bittencourt
  • Spotify Star
  • 389 Views
  • 1 replies
  • 0 likes
  • d
  • 389 Views
  • 1 replies
  • 0 likes

Can't sign up new user

I'm trying to sign up my kid on my family plan, but when I enter his info on the website and do the annoying captcha thing, I get a spinning "working" circle that just sits there forever. When I try through the Android app, I get an error that says "...

  • Newbie
  • I'm trying to sign up my kid on my family plan, but when I enter his info on the website and do the annoying captcha thing, I get a spinning "working" circle that just sits there forever. When I t...
  • prforeman
  • Casual Listener
  • 38004 Views
  • 31 replies
  • 0 likes
  • Premium
  • 38004 Views
  • 31 replies
  • 0 likes

Superuser Contribution I'm not able to accept Spotify family invite

I've been using Spotify for over 2 years now. Since all my friends in my flat use Spotify, we decided to get Spotify Family premium subscription. I've been in it for a month now, I came to another country for vacation and when I checked Spotify it lo...

  • Casual Listener
  • I've been using Spotify for over 2 years now. Since all my friends in my flat use Spotify, we decided to get Spotify Family premium subscription. I've been in it for a month now, I came to another c...
  • Lill-Evy
  • Newbie
  • 735 Views
  • 3 replies
  • 0 likes
  • 735 Views
  • 3 replies
  • 0 likes

Superuser Contribution I just upgraded from premium to family

I added a family member and they confirmed from email. There was no way to setup the acount from the confirmation. I now have my family member with a free account and get get them added to family account? How do you get a family member added new. How...

  • Newbie
  • I added a family member and they confirmed from email.  There was no way to setup the acount from the confirmation.  I now have my family member with a free account and get get them added t...
  • user-removed
  • Not applicable
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se verifico mi dirección.

Hola! Mi mamá compró el paquete familiar me mando la invitación y pude acceder, hoy me llego un correo donde me avisan que ya no tengo premium porque no se verifico mi dirección que debo hacer?

  • Newbie
  • Hola! Mi mamá compró el paquete familiar me mando la invitación y pude acceder, hoy me llego un correo donde me avisan que ya no tengo premium porque no se verifico mi dirección    que de...
  • user-removed
  • Not applicable
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Spotify premium not working on iphone

So i recently joined a family plan (probably sometime last month) and i ran it on both my laptop and phone, but for some reason i went to listen on my phone today and premium is gone, i can’t listen offline, no unlimited skips, etc. If anyone could h...

  • Newbie
  • So i recently joined a family plan (probably sometime last month) and i ran it on both my laptop and phone, but for some reason i went to listen on my phone today and premium is gone, i can’t l...
  • Luke
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Family premium

Hey! I have a question. We’ve been trying to send an invitation to the mail of one of the members, but the thing is, that we’ve already send 3 invitations, and none of them appear in the mail of the person invited. What should we do?

  • Newbie
  • Hey! I have a question. We’ve been trying to send an invitation to the mail of one of the members, but the thing is, that we’ve already send 3 invitations, and none of them appear in the mail of the ...
  • Maxim
  • Spotify Star
  • 227 Views
  • 1 replies
  • 0 likes
  • 227 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Mi hermano fue sacado del plan familiar y al momento de ingresar a su correo y darle en "verificar tu cuenta" no nos da ninguna solucion, solo nos lleva a spotify familiar sin dejarnos verificar.

  • Casual Listener
  • Mi hermano fue sacado del plan familiar y al momento de ingresar a su correo y darle en "verificar tu cuenta" no nos da ninguna solucion, solo nos lleva a spotify familiar sin dejarnos verificar. &n...
  • ram372
  • Newbie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes