Unable to complete invite for spotify family premium.

[blondie1216]

My hubby had premium with third party. He cancelled it and tried to accept my invite to the family plan. Keeps saying he has to cancel. Third party confirmed cancelled and he is not able to use his premium. how can we fix this? Does he have to delete spotify completely from phone?

[MattSuda]

Hey @blondie1216

I suggest you have him contact support so they can help

https://support.spotify.com/contact-spotify-support/

You may see an option to chat with support instead of email.

If you get an automated reply email telling you to check the help section or the community, you need to reply back to it, even if it's from a no-reply address.

Support usually replies within 24-48 hours.

You can also:

• Tweet or message @SpotifyCares on Twitter

• Send a message to Spotify Cares on Facebook

[blondie1216]

He deleted the app on his phone then reinstalled it and that worked. Thanks so much for the help!