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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131947 Views
  • 32 replies
  • 8 likes
  • 131947 Views
  • 32 replies
  • 8 likes

Correct Format? (Family Plan Invites)

I signed up for Family Plan and am trying to invite my sister (Yes. We reside in the same household). When I put in her Email Address, correctly, it still says put in "correct format". Any ideas?

  • Newbie
  • I signed up for Family Plan and am trying to invite my sister (Yes. We reside in the same household).  When I put in her Email Address, correctly, it still says put in "correct format".  A...
  • big_dgent1991
  • Newbie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Probleme avec spotify premium

Bonsoir. Apres avoir choisi le tarif etudiant et avoir renseigne mes coordonnes bancaires, ainsi que mes identifiants d'etudiants, un message "Verification Complete" est apparu. Je pensais donc que mon compte etait passe en premium sauf que je n'ai t...

  • Newbie
  • Bonsoir. Apres avoir choisi le tarif etudiant et avoir renseigne mes coordonnes bancaires, ainsi que mes identifiants d'etudiants, un message "Verification Complete" est apparu. Je pensais donc que m...
  • Bittencourt
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes

Dificuldades em adicionar membro no plano familia

Enviei um convite para o e-mail de meu esposo, ele aceitou no e-mail e tentamos configurar seu acesso, porem o aplicativo responde somente: "Voce nao pode entrar neste Plano Premium Familiar." Por favor, alguem consegue nos ajudar com esta configurac...

  • Newbie
  • Enviei um convite para o e-mail de meu esposo, ele aceitou no e-mail e tentamos configurar seu acesso, porem o aplicativo responde somente: "Voce nao pode entrar neste Plano Premium Familiar." &nbsp...
  • Bittencourt
  • Spotify Star
  • 983 Views
  • 1 replies
  • 0 likes
  • 983 Views
  • 1 replies
  • 0 likes

problema com plano familiar

Boa noite, temos o plano familiar tudo certo, porem uma parente (que esta inclusa no plano) esta com problemas pois aparece que seu spotify e free (offline), removi e mandei o convite novamente e ela colocou os dados correspondentes ao do assinante q...

  • Newbie
  • Boa noite, temos o plano familiar tudo certo, porem uma parente (que esta inclusa no plano) esta com problemas pois aparece que seu spotify e free (offline), removi e mandei o convite novamente e ela...
  • Bittencourt
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

Cannot add a family member to plan

I upgraded my plan to the Premium Family plan. When I sent a request to add a new member I do receive the invitation email. However, within the email I click" accept invitation" and it takes me to my spotify Subscripton and Payment page, over and ove...

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  • Newbie
  • I upgraded my plan to the Premium Family plan. When I sent a request to add a new member I do receive the invitation email. However, within the email I click" accept invitation" and it takes me to m...
  • dneubeker1
  • Newbie
  • 500 Views
  • 1 replies
  • 0 likes
  • Family Plan
    Invitation
    Other
  • 500 Views
  • 1 replies
  • 0 likes

Ogrenci Premium Kabulu

iyi gunler, ogrenci premium uyeligimi baslatmak icin odememi yaptim. E-devlet uzerinden kayit belgemi gonderdim ama kabul edilmiyor. Arkadaslarim bu sekilde premium uyeliklerini baslattilar. Ne yapmam gerekiyor baska?

  • Newbie
  • iyi gunler, ogrenci premium uyeligimi baslatmak icin odememi yaptim. E-devlet uzerinden kayit belgemi gonderdim ama kabul edilmiyor. Arkadaslarim bu sekilde premium uyeliklerini baslattilar. Ne yapma...
  • 633 Views
  • 0 replies
  • 0 likes
  • 633 Views
  • 0 replies
  • 0 likes

Solved!! Spotify Family - upgrade fee

Hi, I have Spotify Premium paid until 27/12/2018, but I would like to go on a Spotify Family package now. Is it possible? If so, how will I be charged if I already have Spotify Premium by december 2018? Best regards,Marcin

  • Casual Listener
  • Hi,   I have Spotify Premium paid until 27/12/2018, but I would like to go on a Spotify Family package now. Is it possible? If so, how will I be charged if I already have Spotify P...
  • DJJ
  • Casual Listener
  • 1458 Views
  • 2 replies
  • 0 likes
  • 1458 Views
  • 2 replies
  • 0 likes

I can't change the country in my account

Hello. I am a new user. My husband sent me the invitation to Premium for Family plan. Now we are currently in Thailand but live in Poland.The only option in the drop-down menu is "Thailand”, but I need Poland. Plan Premium for Family works, when the ...

  • Newbie
  •   Hello. I am a new user. My husband sent me the invitation to Premium for Family plan. Now we are currently in Thailand but live in Poland. The only option in the drop-down menu is "T...
  • Maxim
  • Spotify Star
  • 201 Views
  • 1 replies
  • 0 likes
  • Other
  • 201 Views
  • 1 replies
  • 0 likes

Family Premium US Citizen living in Philippines

Hi, We are missionaries to the Philippines from the States & want to use the Family Premium. I can't use my US PayPal or credit cards to activate, but if I change my country to US, I can't use Spotify at all since we live in the Philippines. Any advi...

  • Newbie
  • Hi,  We are missionaries to the Philippines from the States & want to use the Family Premium. I can't use my US PayPal or credit cards to activate, but if I change my country to US, I c...
  • LeoRager
  • Community Legend
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Plan familiar duda..

Hola que tal, tengo la duda si el que administra la cuenta de Spotify plan familiar puede ver los playlist de las demas cuentas agregadas.. se podra?

  • Newbie
  • Hola que tal, tengo la duda si el que administra la cuenta de Spotify plan familiar puede ver los playlist de las demas cuentas agregadas.. se podra?
  • 275 Views
  • 0 replies
  • 0 likes
  • Duda
    Familiar
    plan
  • 275 Views
  • 0 replies
  • 0 likes

Family Plan identifies me wrongly

Hi I have invited my wife to our family Plan. My username is querolus. She received an Invitation to join "Julio Espera" 's account, someone that we don' t even know. After a while, when Spotify cannot confirm that she is in my plan, her Spotify stop...

  • Newbie
  • Hi   I have invited my wife to our family Plan. My username is querolus. She received an Invitation to join "Julio Espera" 's account, someone that we don' t even know. After a while, when S...
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

No puedo inscribir a mi familia a mi plan

el sistemarechaza la inscripcion de mis familiares 

  • Newbie
  • el sistemarechaza la inscripcion de mis familiares 
  • 312 Views
  • 0 replies
  • 0 likes
  • inscripciones falla
  • 312 Views
  • 0 replies
  • 0 likes

Problem att acceptera family inbjudan

Går inte att aceptera mina barns inbjudan till familjekontot. Hur gör man för att komma till lös in?

  • Newbie
  • Går inte att aceptera mina barns inbjudan till familjekontot. Hur gör man för att komma till lös in? 
  • Strollan
  • Newbie
  • 891 Views
  • 1 replies
  • 0 likes
  • 891 Views
  • 1 replies
  • 0 likes

Activation

Help please

  • Casual Listener
  • Help please
  • Elvanumutkup
  • Casual Listener
  • 324 Views
  • 2 replies
  • 0 likes
  • 324 Views
  • 2 replies
  • 0 likes

Hilfe!

Hallo,ich habe mich heute bei Spotify Family angemeldet. Allerdings nicht als Betreiber sondern mit einem Unterkonto! Soweit alles gut! Auf der Internetseite steht das ich Teil der Familie sei und Premium haette! es steht aber auch dort: ,,Leider wir...

  • Newbie
  • Hallo, ich habe mich heute bei Spotify Family angemeldet. Allerdings nicht als Betreiber sondern mit einem Unterkonto! Soweit alles gut! Auf der Internetseite steht das ich Teil der Familie sei u...
  • 194 Views
  • 0 replies
  • 0 likes
  • 194 Views
  • 0 replies
  • 0 likes

I moved to NL from the US and verified my account wrong

Hi, I used to live in the US and had an account there, now I live in the Netherlands and when I tried to activate my family account I had the wrong country filled in. I tried to verify my address with the wrong country, now I cant use the account.Spo...

  • Newbie
  • Hi,   I used to live in the US and had an account there, now I live in the Netherlands and when I tried to activate my family account I had the wrong country filled in. I tried to verify my a...
  • Bethany_Dawn
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Family premium account in australia

Hey,I've payed for a family premium account. But now I'm in Australia for a few months (normally I live in Germany) and I can't use my premium anymore. I've used it for 4 months here and now there is a problem but I don't know what's wrong. Thanks in...

  • Newbie
  • Hey, I've payed for a family premium account. But now I'm in Australia for a few months (normally I live in Germany) and I can't use my premium anymore. I've used it for 4 months here and now t...
  • Maxim
  • Spotify Star
  • 425 Views
  • 1 replies
  • 0 likes
  • 425 Views
  • 1 replies
  • 0 likes

Solved!! Family Member Unable to Use Invite Link

This is really frustrating. My family member has not been able to accept the invitation link and we've been at it for close to an hour. It shouldn't be this hard. We get as far as him having to fill out his name and address information and then it ju...

  • Newbie
  • This is really frustrating.  My family member has not been able to accept the invitation link and we've been at it for close to an hour.  It shouldn't be this hard.  We get as far as h...
  • Luke
  • Spotify Star
  • 576 Views
  • 1 replies
  • 0 likes
  • Account
    Login
  • 576 Views
  • 1 replies
  • 0 likes

Spotify family help

How do I send invite to premium family via link instead of e-mail? I can only choose e-mail option. the option to invite via link is missing and the invites via e-mail I send does not reach the receiver

  • Newbie
  • How do I send invite to premium family via link instead of e-mail? I can only choose e-mail option. the option to invite via link is missing and the invites via e-mail I send does not reach t...
  • Luke
  • Spotify Star
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

How do you use a family premium account with amazon alexa speakers?

My family has four amazon alexa speakers in our home. I just upgraded to the family premium plan, but I still can't get spotify to play unique music simulanteously on each echo. Help! My children are young enough that I control all the alexa's throug...

  • Newbie
  • My family has four amazon alexa speakers in our home. I just upgraded to the family premium plan, but I still can't get spotify to play unique music simulanteously on each echo. Help! My children a...
  • lynnferreira
  • Casual Listener
  • 3540 Views
  • 2 replies
  • 2 likes
  • 3540 Views
  • 2 replies
  • 2 likes