Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
My Premium account does not login, because it has a problem in the authentication of the family plan, but my plan os the student, not the family one.
Quando envio um convite aparece em nome de outra pessoa, e um absurdo eu sendo o administrador da conta nao conseguir alterar isso.
Hello Spotify, We are currently subcribed to your Family Plan for a year now and things are working good. We have experienced an issue before to one of our members that she became unsubscribed (not premium) for about a couple of days. All she did is ...
So what are the benefits of the Family Premium account? Other that it can hold 3 seprate playlists but can't play them at the same time?
I spoke with an agent today online on Spotify. She solved my problem, but i still need help and i'm not finding the chat online anymore. Please, help me find the online chat for suport again, guys! Its urgent!
I have an issues with spotify prenium for families. Me and my family ( 4 members in total) can't listen the music at the same time, even if we are connected to different account, the music stop and they say that someone else is using my account....We...
Family member on my premium acct can’t log in had to create new acct now has lost all of his music. How does he recover it?
Ola pessoal. Faz um tempo que parei de usar o Spotify e quando fui aceitarao convite do plano familiar da minha mulher apareceu essa mensagem.Eu era do plano dela mas sai por um tempo. Quando voltei deu isso. "Soh eh possivel trocar de Plano Premium ...
I downloaded the app on my husband's phone and logged in on my main account. Now every time he listens it kicks me off. I tried to invite myself using a different email address but when I go into the new account I see no place to put my family code i...
My daughter just got a new iPod touch for Christmas. I created a spotify family account for her, but when I try to log her in on the iPod app, it freezes and then crashes. After this, it will never open again. If I re-install the app and sign in usin...
Boa tarde!Tenho um plano familiar no spotify e dois membros foram expulsos da minha conta, com a justificativa de que não conseguiram confirmar o endereço deles. Gostaria de saber o que devo fazer para arrumar isso, já que todos moramos no mesmo ende...
I haven't used my account for music since I got charged (28th of Feb 2018), mat i receive a refund?
Fui invitado a un plan familiar, pude aceptar la invitacion y funcionaba. Ahora estoy de viaje por 3 meses y cambio automaticamente a cuenta gratis, dice que no se puede verificar la direccion. Recibi una nueva invitacion para tratar de activar la cu...
I am the account owner and paid for family this morning, even after I've had difficulty with the free Spotify yesterday. I hate that I'm paying a company, yet having to go to a community to get help since there is no one I can call or have a live cha...
Buenas, la semana pasada perdi la cartera y tuve que bloquear y cancelar las tarjetas de credito , entre ellas con la que realizo el pago de la cuota de Spotify. Solicite otras pero hasta que no me lleguen no puedo activarlas y pagar, que puedo hacer...
Hello,I'm interested in joining spotify with a family account, but since the info tells me, everyone has to live at the same address, it's not clear what happens in a situation where my kids are living with me only half the time (divorced): can they ...
I had (and should have ) family premium. Yesterday I updated my payment info and it charged me for the normal subscription instead of the family one. I need to change back to family premium but Spotify already has part of the money. Can I pay for the...
I have some difficulties with purchase
I have a Premium for Family account but if another member of the family uses it, then my music stops with the message “account being used elsewhere” everyone is is logged in as separate people on the family account what is going wrong as I thought we...
Hi, Had my account since 2016, I cancelled about 6 months ago but resubbed and sent an invite to my partner. The name came up as someone I had previously invited to use that was a roomate but is no longer one. My FB is the main login and has my name ...