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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 134593 Views
  • 32 replies
  • 8 likes
  • 134593 Views
  • 32 replies
  • 8 likes

Superuser Contribution Family member kicked out of Premium for Family Plan

Hi, My sister was previously in my Premium for Family Plan, but was recently kicked out. I resent the invitation to her but alas, she didn't manage to sign up. I think it might have to do with the fact that we don't use postcodes in HK.

  • Casual Listener
  • Hi,   My sister was previously in my Premium for Family Plan, but was recently kicked out.  I resent the invitation to her but alas, she didn't manage to sign up.   I think it m...
  • Alfredo
  • Roadie
  • 541 Views
  • 1 replies
  • 0 likes
  • 541 Views
  • 1 replies
  • 0 likes

Superuser Contribution Kicked out of Family Plan

Hi, my husband set up a spotify family plan premium which he and I were in and all was working well, but suddenly I am hearing ads and it tells me I am in the "free" spotify,not the "premium" one. How do i get back to premium?

  • Newbie
  • Hi, my husband set up a spotify family plan premium which he and I were in and all was working well, but suddenly I am hearing ads and it tells me I am in the "free" spotify,not the "premium" one. H...
  • Alfredo
  • Roadie
  • 504 Views
  • 1 replies
  • 0 likes
  • 504 Views
  • 1 replies
  • 0 likes

Solved!! Problema em Aceitar convite de plano familiar

Toda vez que eu preencho os dados submetidos para entrar no plano familiar, aparece uma mensagem onde diz que nao foi possivel eu entrar, ja tentei mais de 15 vezes, tudo isso pois passou do prazo de 7 dias de confirmacao do endereco.Hoje preciso do ...

  • Casual Listener
  • Toda vez que eu preencho os dados submetidos para entrar no plano familiar, aparece uma mensagem onde diz que nao foi possivel eu entrar, ja tentei mais de 15 vezes, tudo isso pois passou do prazo de...
  • Bittencourt
  • Spotify Star
  • 2753 Views
  • 3 replies
  • 0 likes
  • 2753 Views
  • 3 replies
  • 0 likes

Superuser Contribution Daughter can't join family

Help! I've sent both her and my son invitations. He got his signed in and has no issues. Hers- still shows hers as a free account. She has clicked the invitation and created her account with that but still isn't working. We've tried with two differen...

  • Casual Listener
  • Help! I've sent both her and my son invitations. He got his signed in and has no issues. Hers- still shows hers as a free account. She has clicked the invitation and created her account with that but...
  • Ames7x
  • Casual Listener
  • 297 Views
  • 2 replies
  • 0 likes
  • 297 Views
  • 2 replies
  • 0 likes

Superuser Contribution Family subscription, users in the same family can intervene

Family subscription, users in the same family can intervene with one another eventhough they are logged in with their own seperate account and both if they are on the same wifi or just on the cell network.For instance, I am on my phone listening on S...

  • Newbie
  • Family subscription, users in the same family can intervene with one another eventhough they are logged in with their own seperate account and both if they are on the same wifi or just on the cell n...
  • Alfredo
  • Roadie
  • 272 Views
  • 1 replies
  • 0 likes
  • 272 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family plan re-subscribe

I am not being able to pay for a familiar plan, I tried with 3 different cards without success. I have a problem with my credit card so didn't pass the pay one month and my account was suspended. Now I solved the problem and want the service back but...

  • Newbie
  • I am not being able to pay for a familiar plan, I tried with 3 different cards without success. I have a problem with my credit card so didn't pass the pay one month and my account was suspended. Now...
  • Alfredo
  • Roadie
  • 252 Views
  • 1 replies
  • 0 likes
  • 252 Views
  • 1 replies
  • 0 likes

Superuser Contribution You're unable to join this Family plan. Need help? Read our FAQ.

Why can't I join my family plan? I punch in all the correct address information and it keeps failing.

  • Newbie
  • Why can't I join my family plan? I punch in all the correct address information and it keeps failing. 
  • Alfredo
  • Roadie
  • 2331 Views
  • 1 replies
  • 1 likes
  • 2331 Views
  • 1 replies
  • 1 likes

Superuser Contribution Daugther does not receive invitation

My daughter had a premium account. However, she downgraded it recently because I (the father) purchased a family account. Now, I have sent her invitations from my account so she can upgrade to premium again at my costs.Unfortunately, none of the invi...

  • Casual Listener
  • My daughter had a premium account. However, she downgraded it recently because I (the father) purchased a family account. Now, I have sent her invitations from my account so she can upgrade to p...
  • GJVDG
  • Casual Listener
  • 331 Views
  • 2 replies
  • 0 likes
  • 331 Views
  • 2 replies
  • 0 likes

Vereiste notatie

Ik probeer mijn broertje toe te voegen bij familie account. Ik krijg dan bij het e-mailadres: gebruik de vereiste notatie. Geen idee wat dit is. Wie kan mij helpen?

  • Newbie
  • Ik probeer mijn broertje toe te voegen bij familie account. Ik krijg dan bij het e-mailadres: gebruik de vereiste notatie.    Geen idee wat dit is.    Wie kan mij helpen?
  • 948 Views
  • 0 replies
  • 0 likes
  • 948 Views
  • 0 replies
  • 0 likes

Familiy-E-mails an nicht mehr exixtierende Accounts

Hallo, diese Woche bekam ich als Premium-Family-"Oberhaupt" von Spotify den Hinweis, dass meine Frau und meine Kinder E-Mails zur Verifizierung der Adresse bekommen haben. Problem dabei: die Mail-Adressen meiner Kinder sind laengst abgelaufen und nic...

  • Newbie
  • Hallo,   diese Woche bekam ich als Premium-Family-"Oberhaupt" von Spotify den Hinweis, dass meine Frau und meine Kinder E-Mails zur Verifizierung der Adresse bekommen haben. Problem dabei: d...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Problems with the connections in the family plan

Problems to use spotify two members of the family plan at the same time. For some reason, our devices are tied together. If I play something on mine, it stops what the others device listening and plays my music. The same things happens the other way ...

  • Newbie
  • Problems to use spotify two members of the family plan at the same time. For some reason, our devices are tied together. If I play something on mine, it stops what the others device listening and p...
  • Maxim
  • Spotify Star
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Existing student account convert to NEW Family Premium account?

I'm thinking about upgrading my free subscription to the Family Premium account. College age daughter already has a separate account and gets the student discount. She has two and a half years left as a full time college student. She is a dependent e...

  • Newbie
  • I'm thinking about upgrading my free subscription to the Family Premium account. College age daughter already has a separate account and gets the student discount. She has two and a half years left a...
  • Maxim
  • Spotify Star
  • 492 Views
  • 1 replies
  • 0 likes
  • 492 Views
  • 1 replies
  • 0 likes

Issue with my family Spotify

I was randomly removed from my family Spotify and every time I try to get back onto it, it won’t let me join?

  • Newbie
  • I was randomly removed from my family Spotify and every time I try to get back onto it, it won’t let me join?
  • Maxim
  • Spotify Star
  • 195 Views
  • 1 replies
  • 0 likes
  • 195 Views
  • 1 replies
  • 0 likes

Premium Family Account nicht mehr nutzbar

Hallo,Ich nutze schon seit langer Zeit meinen Account im Premium Family Paket meines Vaters. Nun habe ich die erneute Verifizierung verpasst, da die Mail in meinem Spamordner gelandet ist. Nach erneuter Einladung des Family Account Managers kann ich ...

  • Newbie
  • Hallo, Ich nutze schon seit langer Zeit meinen Account im Premium Family Paket meines Vaters. Nun habe ich die erneute Verifizierung verpasst, da die Mail in meinem Spamordner gelandet ist. Nach e...
  • 232 Views
  • 0 replies
  • 0 likes
  • 232 Views
  • 0 replies
  • 0 likes

Solved!! How to get started Premium Family

I've invited my two kids to Family but they do not have any email-adresses. How do they get acess to their Spotify?

  • Casual Listener
  • I've invited my two kids to Family but they do not have any email-adresses. How do they get acess to their Spotify?
  • Maxim
  • Spotify Star
  • 577 Views
  • 5 replies
  • 0 likes
  • 577 Views
  • 5 replies
  • 0 likes

21st century/multiple accounts

I have recently upgraded to family having come from deezer. I am staggered at how cumbersome it is to set up multiple users with the family plan. It really needs to change as we enter a time of many connected devices. It seems that I have to set up a...

  • Casual Listener
  • I have recently upgraded to family having come from deezer. I am staggered at how cumbersome it is to set up multiple users with the family plan. It really needs to change as we enter a time of m...
  • 249 Views
  • 0 replies
  • 0 likes
  • 249 Views
  • 0 replies
  • 0 likes

Solved!! Premium for family help

I thought the idea of this was people had separate accounts? After signing up for family I now get other members suggestions on my account! Is there a way to stop this? Also not all members can create an account...I've tried for several hours but sti...

  • Casual Listener
  • I thought the idea of this was people had separate accounts? After signing up for family I now get other members suggestions on my account! Is there a way to stop this?   Also not all m...
  • Samson84
  • Casual Listener
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

Familymembers

Im trying to add a familymember (my daughter). I get an email and i accept the invatation but nowhere does it come up where to type the code that i get om my email?? So i cant go on and it drives me crazy.. I have searched on google and there i can s...

  • Newbie
  • Im trying to add a familymember (my daughter). I get an email and i accept the invatation but nowhere does it come up where to type the code that i get om my email??   So i cant go on and it d...
  • Luke
  • Spotify Star
  • 593 Views
  • 1 replies
  • 0 likes
  • 593 Views
  • 1 replies
  • 0 likes

Family spotify login

I'm trying to add a family member to a family premium account, she clicks on the 'accept invite' on the email but it never works. How can I add her to the family account?

  • Newbie
  • I'm trying to add a family member to a family premium account, she clicks on the 'accept invite' on the email but it never works. How can I add her to the family account? 
  • Luke
  • Spotify Star
  • 342 Views
  • 1 replies
  • 0 likes
  • 342 Views
  • 1 replies
  • 0 likes

Registration failure & Premium for family account.

Trying to register my son so he can join my Premium for family account. His mail has received the invitation, but he doesn't have his own account yet so I have tried to set one up so that he can join my Premium for family.The registration procedure f...

  • Newbie
  • Trying to register my son so he can join my Premium for family account. His mail has received the invitation, but he doesn't have his own account yet so I have tried to set one up so that he can j...
  • Luke
  • Spotify Star
  • 472 Views
  • 1 replies
  • 0 likes
  • 472 Views
  • 1 replies
  • 0 likes