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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 151543 Views
  • 32 replies
  • 9 likes
  • 151543 Views
  • 32 replies
  • 9 likes

Superuser Contribution Someone else is using your Account with Family

My wife is using Sonos at home and is definitely using her account as it displays her name. I'm at work and using my account and playback keeps pausing saying my account is being used elsewhere. This is why i signed up for the family account and it d...

  • Casual Listener
  • ...bsp; This is why i signed up for the family account and it doesn't work. Please advise why?
  • user-removed
  • Not applicable
  • 937 Views
  • 3 replies
  • 2 likes
  • 937 Views
  • 3 replies
  • 2 likes

Solved!! Family Plan. Random users?

About 10 minutes ago I got four emails from spotify titled 'An update about your Premium for family subscription.' I had four different users try and sign on for my Family Plan which I did not know or give promission for them to do so. I removed all ...

  • Newbie
  • About 10 minutes ago I got four emails from spotify titled 'An update about your Premium for family subscription.' I had four different users try and sign on for my Family Plan which I did not know o...
  • David180
  • Newbie
  • 4541 Views
  • 2 replies
  • 0 likes
  • 4541 Views
  • 2 replies
  • 0 likes

Data usage

Hi im currently registered to premium account family. One of the benefits is you can play music while offline right ? And u need to download the music first.. when i use/on my data connection/internet is there any deduction on my data balance even th...

  • Casual Listener
  •  Hi im currently registered to premium account family. One of the benefits is you can play music while offline right ? And u need to download the music first.. when i use/on my data connection/i...
  • Skyra07
  • Newbie
  • 564 Views
  • 2 replies
  • 0 likes
  • 564 Views
  • 2 replies
  • 0 likes

Du kannst diesem Premium Family Konto nicht beitreten. Wir konnten nicht bestätigen, dass du an der

Guten Tag.Ich war in dem Family Angebot bei dem Freund meiner Mutter, nach 2-3 Monaten wurde ich rausgeschmissen weil ich meine Adresse nicht hinterlegt habe. So habe ich einen neuen Einladungscode bekommen und die Adresse richtig eingegeben. Nun kom...

  • Newbie
  • Guten Tag. Ich war in dem Family Angebot bei dem Freund meiner Mutter, nach 2-3 Monaten wurde ich rausgeschmissen weil ich meine Adresse nicht hinterlegt habe. So habe ich einen neuen E...
  • Zetterich86
  • Newbie
  • 69935 Views
  • 27 replies
  • 1 likes
  • 69935 Views
  • 27 replies
  • 1 likes

Spotify Premium Invite Error.

Hello, First of all I would like to thank you all for your time trying to solve my problem.We are 4 friends who live in exactly same flat. We opened up a family spotify and used it for 1 month without any problem. Today it kicked me out, and i cannot...

  • Newbie
  • Hello,   First of all I would like to thank you all for your time trying to solve my problem. We are 4 friends who live in exactly same flat. We opened up a family spotify and used it for 1 m...
  • Maxim
  • Spotify Star
  • 553 Views
  • 1 replies
  • 0 likes
  • 553 Views
  • 1 replies
  • 0 likes

Can´t reenter after missed deadline on verification

I am using an old Email-adress for Spotify and thus nearly never check my mails there.I was never told that I had to verify my adress again through my email, so I unfortunately missed the deadline (7 days) to do so.Now I am not able to reenter the Fa...

  • Newbie
  • ...eadline (7 days) to do so. Now I am not able to reenter the Family-account because of this.   Is there anything I can do to reenter? I life in the same house as the other members of the account. &n...
  • leo361
  • Newbie
  • 532 Views
  • 3 replies
  • 4 likes
  • 532 Views
  • 3 replies
  • 4 likes

No puedo cambiar mi pais de residencia.

Necesito cambiar de país, ya no vivo en España. La opción para cambiar el país aparece deshabilitado. Adjunto pantallazo.

  • Newbie
  • Necesito cambiar de país, ya no vivo en España. La opción para cambiar el país aparece deshabilitado. Adjunto pantallazo.
  • 728 Views
  • 0 replies
  • 10 likes
  • 728 Views
  • 0 replies
  • 10 likes

Superuser Contribution Cuenta premiun

El titular me envia invitacion y me registro y no me da acceso a cuenta premiun ya cancelo y reenvio invitackon y nada

  • Newbie
  • El titular me envia invitacion y me registro y no me da acceso a cuenta premiun ya cancelo y reenvio invitackon y nada  
  • MaríaCamila
  • Roadie
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Superuser Contribution Re: re verify email

So when an account is automatically revoked the premium-family feature the only way to re-obtain premium features is by subscribing a standalone subscription? Is there no other way?

  • Casual Listener
  • So when an account is automatically revoked the premium-family feature the only way to re-obtain premium features is by subscribing a standalone subscription? Is there no other way?
  • Acdcexit
  • Casual Listener
  • 298 Views
  • 2 replies
  • 0 likes
  • 298 Views
  • 2 replies
  • 0 likes

Superuser Contribution No me aparece el premium

Ya puse el número de tarjeta para la cuenta premium familiar, e incluso ya invité familiares a unirse. Pero a mí no me deja regresarme canciones ni adelantarlas. Me aparece que debo unirme a Premium... Pero ya lo soy. Será que no se ha reflejado o qu...

  • Newbie
  • Ya puse el número de tarjeta para la cuenta premium familiar, e incluso ya invité familiares a unirse. Pero a mí no me deja regresarme canciones ni adelantarlas. Me aparece que debo unirme a Premium....
  • MaríaCamila
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

PROBLEMA INVITI SPOTIFY FAMILY

Ciao,aggiungendo i membri al piano famiglia compare a loro quando cliccano sull' invito: "non puoi aderire al piano famiglia".Sono membri che ho cancellato e poi ho aggiunto di nuovo per il cambio di indirizzo perché hanno inserito al momento della r...

  • Casual Listener
  • Ciao, aggiungendo i membri al piano famiglia compare a loro quando cliccano sull' invito: "non puoi aderire al piano famiglia". Sono membri che ho cancellato e poi ho aggiunto di nuovo per il ...
  • LeoRager
  • Community Legend
  • 1797 Views
  • 1 replies
  • 0 likes
  • 1797 Views
  • 1 replies
  • 0 likes

Opiskelija-alennus ammattikoululaiselle?

Kuten otsikossa aloitin, haluan tietää onko opiskelija-alennusta mahdollista saada, jos opiskelee ammattikoulussa? Sana "korkeakoulu" ei oikein sano mitään. Olis kiva jos tätä ois selvitetty vähän paremmin tuol ehdoissa, tai jos listatut koulut näkis...

  • Newbie
  • Kuten otsikossa aloitin, haluan tietää onko opiskelija-alennusta mahdollista saada, jos opiskelee ammattikoulussa? Sana "korkeakoulu" ei oikein sano mitään. Olis kiva jos tätä ois selvitetty vähän pa...
  • janihm
  • Casual Listener
  • 2182 Views
  • 1 replies
  • 0 likes
  • 2182 Views
  • 1 replies
  • 0 likes

Spotify family payment error

Mi è scaduto l’acco Family e sono andato a ricaricare la postepay, poi ho visto che non mi riattivava l’account, così sono andato su “aggiorna dati di pagamento” e per sbaglio ho pagato Spotify premium al posto di family, vorrei ritornare ad avere l’...

  • Casual Listener
  • Mi è scaduto l’acco Family e sono andato a ricaricare la postepay, poi ho visto che non mi riattivava l’account, così sono andato su “aggiorna dati di pagamento” e per sbaglio ho pagato Spotify p...
  • LeoRager
  • Community Legend
  • 520 Views
  • 1 replies
  • 0 likes
  • 520 Views
  • 1 replies
  • 0 likes

Family payment error

I paid for Spotify premium instead of family and now we don’t have Family, i would like to use family again helpppp

  • Casual Listener
  • I paid for Spotify premium instead of family and now we don’t have Family, i would like to use family again  helpppp
  • Maxim
  • Spotify Star
  • 300 Views
  • 3 replies
  • 0 likes
  • Student
  • 300 Views
  • 3 replies
  • 0 likes

Family Account Confusion

I started a family account but there aren't any actual clear instructions on how to get this started. I entered the incorrect information for the owner... it was infact someone I was inviting. Well then I found out I can't change the owner, and that ...

  • Casual Listener
  • I started a family account but there aren't any actual clear instructions on how to get this started. I entered the incorrect information for the owner... it was infact someone I was inviting. Well t...
  • Maxim
  • Spotify Star
  • 370 Views
  • 3 replies
  • 0 likes
  • 370 Views
  • 3 replies
  • 0 likes

How to switch (single) premium account abo into premium family?

Hi, I started an one year abo (single) premium, running out in december 2018, but now my family wants to have their own accounts, so I want to switch to premium family.Does anybody know, how this could happen right now or do I have to wait until dece...

  • Casual Listener
  • Hi,   I started an one year abo (single) premium, running out in december 2018, but now my family wants to have their own accounts, so I want to switch to premium family. Does anybody know, h...
  • Maxim
  • Spotify Star
  • 445 Views
  • 1 replies
  • 0 likes
  • 445 Views
  • 1 replies
  • 0 likes

Aile için adres

MerhabalarAile için yazdığım adresi hatırlayamıyorum. Ablamı da aileye dahil etmek istiyorum ama adresi hatırlayamadığım için kabul etmiyor.Adresi nereden öğrenebilirim.

  • Newbie
  • Merhabalar Aile için yazdığım adresi hatırlayamıyorum. Ablamı da aileye dahil etmek istiyorum ama adresi hatırlayamadığım için kabul etmiyor. Adresi nereden öğrenebilirim.
  • ateserkoc
  • Newbie
  • 1945 Views
  • 5 replies
  • 5 likes
  • 1945 Views
  • 5 replies
  • 5 likes

Superuser Contribution Öğrenci İndirimi Ödeme Sorunu

Öğrenci indiriminden faydalanmak için ödeme yaptım öğrenci indirimi kabul edilmedi kartımdan 6,99 TL kesildi hesabım hala premium olmadı 6 gün oldu para iadesi yapılmadı

  • Newbie
  • Öğrenci indiriminden faydalanmak için ödeme yaptım öğrenci indirimi kabul edilmedi kartımdan 6,99 TL kesildi hesabım hala premium olmadı 6 gün oldu para iadesi yapılmadı
  • KADERTIĞRAK
  • Newbie
  • 1683 Views
  • 8 replies
  • 2 likes
  • 1683 Views
  • 8 replies
  • 2 likes

Solved!! When I add my wife, it keeps auto linking to her old email address. Why?

I added my wife to our new Family Plan. I sent an invite to her email. It linked, based on her name, to an old spotify acct she had under a work email for a company she does not work for anymore. We cannot log into that old email, so we cannot delete...

  • Casual Listener
  • I added my wife to our new Family Plan.  I sent an invite to her email.  It linked, based on her name, to an old spotify acct she had under a work email for a company she does not work f...
  • stevepetrik73
  • Casual Listener
  • 617 Views
  • 1 replies
  • 0 likes
  • 617 Views
  • 1 replies
  • 0 likes

Premium Family Invite not found

Hello! I've bought the family package a couple days ago, but when i try to invite my girlfriend she doesn't recieve any invitations... I've tried resending, canceling and sending again etc but I can't figure it out! The reciever has also checked **bl...

  • Newbie
  • Hello!  I've bought the family package a couple days ago, but when i try to invite my girlfriend she doesn't recieve any invitations... I've tried resending, canceling and sending again etc b...
  • Milltann926
  • Newbie
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes