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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 140657 Views
  • 32 replies
  • 8 likes
  • 140657 Views
  • 32 replies
  • 8 likes

Family members getting removed from Family Plan

HiJust about two months ago we set up a family plan. At the end of month two all of them got removed from the plan saying that their adresss coundn't be verified. We all live in the same flat in Karlovy Vary CZ and we have all entered this flat's adr...

  • Visitor
  • Hi Just about two months ago we set up a family plan. At the end of month two all of them got removed from the plan saying that their adresss coundn't be verified. We all live in the same flat in K...
  • 260 Views
  • 0 replies
  • 0 likes
  • 260 Views
  • 0 replies
  • 0 likes

Upgrade from premium to premium for family

So I'm thinking about upgrading to premium for family but I just paid for my normal premium subscribtion a few days ago. Therefore I just wanted to know if i upgrade to premium for family now will I get charged the full amount that premium family cos...

  • Newbie
  • So I'm thinking about upgrading to premium for family but I just paid for my normal premium subscribtion a few days ago. Therefore I just wanted to know if i upgrade to premium for family now will I...
  • LeoRager
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • Payment
    Premium for Family
    Subscribtion
  • 370 Views
  • 1 replies
  • 0 likes

Verify Family Account

I was away on vacation when I was asked to verify my account address, so I am now back on free. Another invitation from the owner was sent to me but I am still not able to access the family account and get an error message. What do I need to do?

  • Newbie
  • I was away on vacation when I was asked to verify my account address, so I am now back on free. Another invitation from the owner was sent to me but I am still not able to access the family account a...
  • LeoRager
  • Community Legend
  • 336 Views
  • 1 replies
  • 0 likes
  • 336 Views
  • 1 replies
  • 0 likes

My roommates got kicked from spotify for family. Can't invite them back.

I'm using spotify for family with my roommates. Some of them got kicked, and when i try to invite them back they get this message (translated from polish):"You cannot join this Premium for family plan. Need some help? Read FAQ."Why is this happening ...

  • Newbie
  • I'm using spotify for family with my roommates. Some of them got kicked, and when i try to invite them back they get this message (translated from polish): "You cannot join this Premium for family p...
  • LeoRager
  • Community Legend
  • 370 Views
  • 1 replies
  • 0 likes
  • invite
    Premium for Family
  • 370 Views
  • 1 replies
  • 0 likes

i got kicked out from spotify family plan

i was trying to listen music today and i realized that i dont have premium no more, i contacted the admin of the familiy plan and he told me that he didn´t kick me out from the plan anybody can help me?

  • Newbie
  • i was trying to listen music today and i realized that i dont have premium no more, i contacted the admin of the familiy plan and he told me that he didn´t kick me out from the plan anybody can help ...
  • 298 Views
  • 0 replies
  • 0 likes
  • 298 Views
  • 0 replies
  • 0 likes

Superuser Contribution My parents canno't enter in Premium Family

I alredy had add my dad in a Premium Family in my account, but when renewed the assinature, my dad was removed, we live in the same house and the same postal code, but he still is removed.Whats is wrong? Because if I canno't make the account whit my ...

  • Casual Listener
  • I alredy had add my dad in a Premium Family in my account, but when renewed the assinature, my dad was removed, we live in the same house and the same postal code, but he still is removed. Whats i...
  • Dyuke
  • Casual Listener
  • 260 Views
  • 2 replies
  • 0 likes
  • 260 Views
  • 2 replies
  • 0 likes

Superuser Contribution No se verifica mi cuenta

Hola, no se verifica mi cuenta y ya se mando la invitacion dos veces mas. A mi y a mi mama nos sacaron de el plan familiar hoy temprano. Ella ya lo soluciono, pero yo no.

  • Newbie
  • Hola, no se verifica mi cuenta y ya se mando la invitacion dos veces mas. A mi y a mi mama nos sacaron de el plan familiar hoy temprano. Ella ya lo soluciono, pero yo no. 
  • MonicaM_Bogota
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar cancelado

El dia de hoy se elimino mi cuenta del plan familiar premium en el que estoy desde hace alrededor de un anio sin razon aparente, normalmente no reviso mi correo electronico y ahora vi que tenia un correo de hace 7 dias donde tenia que verificar mi cu...

  • Newbie
  • El dia de hoy se elimino mi cuenta del plan familiar premium en el que estoy desde hace alrededor de un anio sin razon aparente, normalmente no reviso mi correo electronico y ahora vi que tenia un co...
  • MonicaM_Bogota
  • Roadie
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

Solved!! Abonnement etudiant ne fonctionne pas

J'ai voulu profite de l'offre etudiante. J'ai donc rentre mes coordonnees bancaires puis mes informations etudiantes. Le site Sherid les a validees et m'a dit de retourner sur le site Spotify afin de valider mon achat sauf que sur le site il n'y a au...

  • Newbie
  • J'ai voulu profite de l'offre etudiante. J'ai donc rentre mes coordonnees bancaires puis mes informations etudiantes. Le site Sherid les a validees et m'a dit de retourner sur le site Spotify afin de...
  • shrizn
  • Newbie
  • 1933 Views
  • 2 replies
  • 0 likes
  • 1933 Views
  • 2 replies
  • 0 likes

Superuser Contribution Error data with Family Plan

Hi, we have an error when I invite a family. In email of family show another name different to my name: and my list family:

  • Casual Listener
  • Hi, we have an error when I invite a family. In email of family show another name different to my name:     and my list family:        
  • eldervaz
  • Casual Listener
  • 271 Views
  • 2 replies
  • 0 likes
  • 271 Views
  • 2 replies
  • 0 likes

Can't view address used for family plan

I can't see which address I entered for my family plan anywhere. I'm pretty sure I entered the correct address and my husband has been trying our address to join but he keeps on getting an error. Can someone help me with this asap? So frustrating not...

  • Newbie
  • I can't see which address I entered for my family plan anywhere. I'm pretty sure I entered the correct address and my husband has been trying our address to join but he keeps on getting an error. C...
  • Maxim
  • Spotify Star
  • 213 Views
  • 1 replies
  • 0 likes
  • 213 Views
  • 1 replies
  • 0 likes

Compte Premium Family desactive

Bonjour, Depuis ce matin, je n'arrive plus a me connecter a mon compte Premium Family, auquel j'ai souscrit il y a plusieurs semaines.Pouvez-vous svp me dire pourquoi cela ne fonctionne plus ?Merci.Cordialement,

  • Newbie
  • Bonjour,   Depuis ce matin, je n'arrive plus a me connecter a mon compte Premium Family, auquel j'ai souscrit il y a plusieurs semaines. Pouvez-vous svp me dire pourquoi cela ne fonctionne p...
  • 263 Views
  • 0 replies
  • 0 likes
  • 263 Views
  • 0 replies
  • 0 likes

Superuser Contribution me llego un correo que no podian validar una cuenta de mi hermana de mi plan familiar...

me llego un correo de una validacion de una cuenta de mi plan familiar pero no puedo contactar a nadie por ningun lado, no tiene correo no tienen numero de soporte ni el chat... me ayudan como contacto a spotifyyyyyyy

  • Newbie
  • me llego un correo de una validacion de una cuenta de mi plan familiar pero no puedo contactar a nadie por ningun lado, no tiene correo no tienen numero de soporte ni el chat...   me ayudan co...
  • ZullyB
  • Roadie
  • 741 Views
  • 1 replies
  • 0 likes
  • 741 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Today my family account expired, but two weeks ago I signed up a student account. I paid for it the 12th of february but today when the family account expired I only have the free version. I have tried to log out and in again and followed all the tip...

  • Newbie
  • Today my family account expired, but two weeks ago I signed up a student account. I paid for it the 12th of february but today when the family account expired I only have the free version. I have t...
  • ZullyB
  • Roadie
  • 186 Views
  • 1 replies
  • 0 likes
  • 186 Views
  • 1 replies
  • 0 likes

Familia Premium: Membros devem morar na mesma casa?

Estou pensando em adquirir o plano familia para utilizar com meu filho, mas o plano diz que o as pessoas devem morar na mesma casa. Meu filho mora metade da semana comigo e outra metade da semana com o pai, e possivel dividir com ele?Outra coisa, se ...

  • Newbie
  • Estou pensando em adquirir o plano familia para utilizar com meu filho, mas o plano diz que o as pessoas devem morar na mesma casa. Meu filho mora metade da semana comigo e outra metade da semana com...
  • leodreyer
  • Roadie
  • 2754 Views
  • 1 replies
  • 0 likes
  • 2754 Views
  • 1 replies
  • 0 likes

upgrading from premium to premium for family

I had a spotify premium account and then upgraded to a family account. On the sonos app is still states that it is premium, not premium for family. When I use the sonos app and spotify app concurrently on my iphone, one app gets kicked off. Please he...

  • Casual Listener
  • I had a spotify premium account and then upgraded to a family account. On the sonos app is still states that it is premium, not premium for family. When I use the sonos app and spotify app c...
  • Twentyin_5
  • Casual Listener
  • 332 Views
  • 2 replies
  • 0 likes
  • 332 Views
  • 2 replies
  • 0 likes

Cobranca indevida

Eu possuia a conta universitaria. Hoje, entrou uma cobranca de 26,90 no meu cartao, referente ao plano familiar. Em nenhum momento solicitei ou realizei essa mudanca de plano. Como cancelo esse pagamento? Nao desejo esse plano.Obrigada,Rafaela.

  • Newbie
  • Eu possuia a conta universitaria. Hoje, entrou uma cobranca de 26,90 no meu cartao, referente ao plano familiar.   Em nenhum momento solicitei ou realizei essa mudanca de plano.   Como ...
  • Bittencourt
  • Spotify Star
  • 284 Views
  • 1 replies
  • 0 likes
  • 284 Views
  • 1 replies
  • 0 likes

Erro no plano familiar

Bom dia, minha filha criou uma conta no Spotify familia para podermos usar. No entanto, eu e minha mulher sempre somos removidos da conta, o que causa o maior transtorno para poder colocar de volta, no entanto, ela foi nos colocar de volta e aparece ...

  • Newbie
  • Bom dia, minha filha criou uma conta no Spotify familia para podermos usar. No entanto, eu e minha mulher sempre somos removidos da conta, o que causa o maior transtorno para poder colocar de volta, ...
  • Bittencourt
  • Spotify Star
  • 347 Views
  • 1 replies
  • 0 likes
  • 347 Views
  • 1 replies
  • 0 likes

Usage of Familiar plan

I am the admin of the familiar plan, and I would like to know if members are active users or if they do not use it at all or who uses more the Spotify service. I am afraid that I am paying the Family plan and everyone forget to use it and need to kno...

  • Newbie
  • ...he Family plan and everyone forget to use it and need to know if it is better option for me to continue as Family or if I better go as single premium account.
  • LeoRager
  • Community Legend
  • 1332 Views
  • 1 replies
  • 3 likes
  • 1332 Views
  • 1 replies
  • 3 likes