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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130588 Views
  • 32 replies
  • 8 likes
  • 130588 Views
  • 32 replies
  • 8 likes

HELP!! before I cancel

I have paid for the premium version for two months. I continue to only get “free”. My account states free. I have the premium family plan. My kids can listen as premium but when I sign in it says FREE again. I have logged out. I have reinstalled the ...

  • Newbie
  • I have paid for the premium version for two months. I continue to only get “free”. My account states free. I have the premium family plan. My kids can listen as premium but when I sign in it says F...
  • AtlantaG
  • Music Fan
  • 261 Views
  • 1 replies
  • 0 likes
  • 261 Views
  • 1 replies
  • 0 likes

Family can't verify account

Hello all!!I started a family plan, but when I sent the invites, they are unable to verify the address, I try to see which address in on my account and I am unable to see any, I created my account through Facebook, those that have anything to do with...

  • Casual Listener
  • Hello all!! I started a family plan, but when I sent the invites, they are unable to verify the address, I try to see which address in on my account and I am unable to see any, I created my a...
  • phan_times
  • Community Legend
  • 631 Views
  • 3 replies
  • 0 likes
  • 631 Views
  • 3 replies
  • 0 likes

Plano premiun para plano familiar

Ola comunidade, Hoje eu possuo o plano premiun individual e gostaria de estar migrando para o plano familiar, como proceder? Obrigado

  • Newbie
  • Ola comunidade,   Hoje eu possuo o plano premiun individual e gostaria de estar migrando para o plano familiar, como proceder?   Obrigado
  • Bittencourt
  • Spotify Star
  • 279 Views
  • 1 replies
  • 0 likes
  • Other
  • 279 Views
  • 1 replies
  • 0 likes

Problema com importacao

Boa tarde! Eu tenho o plano premium do spotify mas tem algo errado. Eu gostaria de importar algumas das minhas musicas do celular para o spotify, e eu n tenho a opcao, porem as outras pessoas que divido possuem. Eu ja segui os passos que voces deixar...

  • Regular
  • Boa tarde! Eu tenho o plano premium do spotify mas tem algo errado. Eu gostaria de importar algumas das minhas musicas do celular para o spotify, e eu n tenho a opcao, porem as outras pesso...
  • Bittencourt
  • Spotify Star
  • 1197 Views
  • 8 replies
  • 1 likes
  • 1197 Views
  • 8 replies
  • 1 likes

Family account invitation problems...

We have a Familiar Premium in our home, but my husband had problems with your Invitation to Familiar Member. We already disconected all devices and the Facebook, and the your Spotify Free still get out. Also, the Spotify Web and App both show us the ...

  • Newbie
  • We have a Familiar Premium in our home, but my husband had problems with your Invitation to Familiar Member.  We already disconected all devices and the Facebook, and the your Spotify Free stil...
  • phan_times
  • Community Legend
  • 372 Views
  • 1 replies
  • 0 likes
  • Family premium account
  • 372 Views
  • 1 replies
  • 0 likes

Premium account

Hello, my question is simple, I want to subscribe to a premium family account, but I want to know if the first month is free ?. Thank you

  • Newbie
  • Hello, my question is simple, I want to subscribe to a premium family account, but I want to know if the first month is free ?. Thank you
  • phan_times
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Premium Family Invitations

Hello, I have a question to the Premium Family Account. I upgraded my Premium to the Family Premium Account that my family and me can save money. So I invited my parents and everything worked out as it should. I also invited my sister and she got the...

  • Visitor
  • Hello,   I have a question to the Premium Family Account. I upgraded my Premium to the Family Premium Account that my family and me can save money. So I invited my parents and everything w...
  • 176 Views
  • 0 replies
  • 0 likes
  • 176 Views
  • 0 replies
  • 0 likes

Family subscription

Hi,I've switched to the family subscription over a year ago and added my father. He already had an account with his email address but he is still being charged even though he used the same email address to register on my family plan.How can this be f...

  • Casual Listener
  • Hi, I've switched to the family subscription over a year ago and added my father. He already had an account with his email address but he is still being charged even though he used the same email a...
  • LeoRager
  • Community Legend
  • 415 Views
  • 3 replies
  • 0 likes
  • 415 Views
  • 3 replies
  • 0 likes

Can't suscribe to Spotify Family

Hello, my cousin is just paying for the Familiar Plan, and I was in, but he got a mail .. which said that me and my other cousin will be kicked out of the plan because Spotify can't confirm we live in the same house. And I can't join it again because...

  • Casual Listener
  • Hello, my cousin is just paying for the Familiar Plan, and I was in, but he got a mail .. which said that me and my other cousin will be kicked out of the plan because Spotify can't confirm we live i...
  • chiq1969
  • Casual Listener
  • 1590 Views
  • 6 replies
  • 2 likes
  • Account
    Premium
    Subscription
  • 1590 Views
  • 6 replies
  • 2 likes

Solved!! what happens to billing when upgrading from premium to family

Hi, My wife and daughter have Premium and Student accounts respectively. I have a free account. If i upgrade my free account to Premium for Family what happens when i send them an invite?Do they just accept the invite and their account is upgraded an...

  • Casual Listener
  • Hi,  My wife and daughter have Premium and Student accounts respectively. I have a free account.  If i upgrade my free account to Premium for Family what happens when i send them an i...
  • user-removed
  • Not applicable
  • 1001 Views
  • 5 replies
  • 0 likes
  • 1001 Views
  • 5 replies
  • 0 likes

Trying to get some one family who cant get in to email

I am trying to get my sister on my family plan but the email she has connected to her spotify she cant get into. Is there a different way to get her on it?

  • Casual Listener
  • I am trying to get my sister on my family plan but the email she has connected to her spotify she cant get into. Is there a different way to get her on it?
  • phan_times
  • Community Legend
  • 280 Views
  • 1 replies
  • 0 likes
  • 280 Views
  • 1 replies
  • 0 likes

Managing accounts that play on Google Home

We just signed up for a family plan and received a Google Home assistant for christmas.This is kind of hard to explain, but...Spotify has played fine through the Google Home device, until my father-in-law attempts to play from his phone. It stops the...

  • Newbie
  • We just signed up for a family plan and received a Google Home assistant for christmas. This is kind of hard to explain, but... Spotify has played fine through the Google Home device, until my f...
  • mmccormick50
  • Regular
  • 2661 Views
  • 2 replies
  • 1 likes
  • 2661 Views
  • 2 replies
  • 1 likes

invitation arrives ok but with another name

My family account has lost the two members.I´ve sent them new invitations, the e-mail arrives ok but when we access the site it says that de invitation is from someone else.My name is Leonardo and the name that appears in the invitation is Eric Hasek...

  • Newbie
  • My family account has lost the two members. I´ve sent them new invitations, the e-mail arrives ok but when we access the site it says that de invitation is from someone else. My name is Leonardo a...
  • lully05
  • Casual Listener
  • 662 Views
  • 1 replies
  • 1 likes
  • invite
  • 662 Views
  • 1 replies
  • 1 likes

Kids can't log into to Premium for Family

I have just subscribed to Premium for Family. I have sent invites to my three kids. However when they click on the link on the email it goes to a log in page which asks for a username and password.What do they put here??? We have tried their email ad...

  • Casual Listener
  • I have just subscribed to Premium for Family. I have sent invites to my three kids. However when they click on the link on the email it goes to a log in page which asks for a username and password....
  • Maxim
  • Spotify Star
  • 1180 Views
  • 3 replies
  • 0 likes
  • 1180 Views
  • 3 replies
  • 0 likes

Change your family account information.

Hello there;I got a premium membership for the family. I wrote the name of my friend who stayed in the same house while receiving the membership. How can I change this?

  • Newbie
  • Hello there; I got a premium membership for the family. I wrote the name of my friend who stayed in the same house while receiving the membership. How can I change this?
  • Maxim
  • Spotify Star
  • 429 Views
  • 1 replies
  • 0 likes
  • Family premium account
  • 429 Views
  • 1 replies
  • 0 likes

Solved!! Invite E-mail to Join Family Plan is Not Being Received by Family Members

I recently joined the family plan and I had no issues inviting most of my family. When I tried to invite the last two members of my household, they would not receive the invitation email. I've double checked the emails, canceled the invitations and r...

  • Casual Listener
  • I recently joined the family plan and I had no issues inviting most of my family. When I tried to invite the last two members of my household, they would not receive the invitation email. I've d...
  • phan_times
  • Community Legend
  • 1391 Views
  • 3 replies
  • 0 likes
  • family plan invite email
    invite
    invite email
    plan
    Plan Familiar Premium
    Premium
  • 1391 Views
  • 3 replies
  • 0 likes

Hosed

I’ve been trying to activate my family Acct for 3 hours with no success. I quit

  • Casual Listener
  • I’ve been trying to activate my family Acct for 3 hours with no success. I quit
  • gsshutt
  • Casual Listener
  • 279 Views
  • 2 replies
  • 0 likes
  • 279 Views
  • 2 replies
  • 0 likes

Cant get family members account to show family premium

I upgraded my account to the family. My husband is trying to add to the family plan. It shows active. We accepted the invite. It is not changing his account to family premium and he cant download. It tells him to upgrade to premium then says customer...

  • Newbie
  • I upgraded my account to the family. My husband is trying to add to the family plan. It shows active. We accepted the invite. It is not changing his account to family premium and he cant download. I...
  • phan_times
  • Community Legend
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Can’t set up the family plan

AI’ve been trying to setup the family plan, I can’t get it right. I feel like the explanations that you guys give are **bleep** and need telephone numbers for people to get this kind of issues fix as promp as possible or a live chat. So please contac...

  • Newbie
  • A I’ve been trying to setup the family plan, I can’t get it right. I feel like the explanations that you guys give are **bleep** and need telephone numbers for people to get this kind of issues f...
  • phan_times
  • Community Legend
  • 191 Views
  • 1 replies
  • 0 likes
  • 191 Views
  • 1 replies
  • 0 likes

Changing subscription from Premium to Premium for Family

Hello, I have just paid for my Premium subscription. If I would like to change for Premium for Family would I be charged for this in the next payment cycle?

  • Newbie
  • Hello,    I have just paid for my Premium subscription. If I would like to change for Premium for Family would I be charged for this in the next payment cycle?
  • Bethany_Dawn
  • Community Legend
  • 301 Views
  • 1 replies
  • 0 likes
  • 301 Views
  • 1 replies
  • 0 likes