Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
78267 Views
65 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
57516 Views
23 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
195076 Views
265 replies
33 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
28900 Views
44 replies
4 likes
I have the Premium Family plan but for some reason me and my sister cannot listen to our own music at the same time. What can I do? Everytime she's listening to her music, it takes over my music and plays on my device & vice versa.
I have the Premium Family plan but for some reason me and my sister cannot listen to our own music at the same time. What can I do? Everytime she's listening to her music, it takes over my music&n...
Music Fan
821 Views
2 replies
0 likes
Can't unlink FB account from Spotify. It's saying I never opened an account without it when I did. For some reason it appears that I have two separate Spotify accounts. But I got Spotify a year and a half ago I started off with one and I'm pretty sur...
Can't unlink FB account from Spotify. It's saying I never opened an account without it when I did. For some reason it appears that I have two separate Spotify accounts. But I got Spotify a yea...
Roadie
665 Views
1 replies
0 likes
Hola, estamos intentando incluir mi cuenta de spotify al grupo familiar pero no me permite ¿Podrían ayudarnos? ya intentamos re-enviar la invitación, cancelar y volver a agregar la cuenta pero no podemos Gracias
Hola, estamos intentando incluir mi cuenta de spotify al grupo familiar pero no me permite ¿Podrían ayudarnos? ya intentamos re-enviar la invitación, cancelar y volver a agregar la cuenta pero no pod...
Roadie
416 Views
1 replies
0 likes
How do I start my account? As of June 4th Rogers no longer offers Spotify? How do I transfer my account now? I have the family plan, with three lines I just don’t want my service interrupted when they stop the offer. Please help,
How do I start my account? As of June 4th Rogers no longer offers Spotify? How do I transfer my account now? I have the family plan, with three lines I just don’t want my service interrupted when t...
Newbie
2235 Views
2 replies
0 likes
Since we have now chosen the family premium membership, how can I cancel my previous premium membership to avoid paying «double»?
Since we have now chosen the family premium membership, how can I cancel my previous premium membership to avoid paying «double»?
Music Fan
333 Views
1 replies
0 likes
Is there a way to see my family members' display names. My son has two accounts - one is his current account and one is an old account that i do not need on my family subscruption. I want to remove one of them.
Is there a way to see my family members' display names. My son has two accounts - one is his current account and one is an old account that i do not need on my family subscruption. I want to remove o...
Roadie
510 Views
1 replies
0 likes
Hola buenas tardes. Tengo un problema con el domicilio de mi cuenta, no recuerdo en orden, forma o manera lo escribí y ahora las personas que invito a mi cuenta no pueden entrar por el domicilio.
Hola buenas tardes. Tengo un problema con el domicilio de mi cuenta, no recuerdo en orden, forma o manera lo escribí y ahora las personas que invito a mi cuenta no pueden entrar por el domicilio.&nbs...
Roadie
333 Views
1 replies
0 likes
If i invite my mom an dad, we live toghter.Can i still play my music at work aswell, the same for my parents?Or will we get kicked out? Very little information about this problem!!!!
If i invite my mom an dad, we live toghter. Can i still play my music at work aswell, the same for my parents? Or will we get kicked out? Very little information about this problem!!!!
Roadie
468 Views
1 replies
0 likes
Na minha conta não tem opção de mudar o CEP, pois cadastrei com o facebook.E agora perdi minha conta do spotify
Na minha conta não tem opção de mudar o CEP, pois cadastrei com o facebook.E agora perdi minha conta do spotify
Spotify Star
476 Views
3 replies
0 likes
Ik heb min gister avond aangemeld voor spotify family.ik kan wel familie uitnodigen, maar als zij de mail accepteren krijgen ze een code maar kunnen er voor de rest niks mee.mijn account staat nog steeds op premium!weet iemand misschien wat meer?
Ik heb min gister avond aangemeld voor spotify family. ik kan wel familie uitnodigen, maar als zij de mail accepteren krijgen ze een code maar kunnen er voor de rest niks mee. mijn account staat n...
Roadie
1527 Views
1 replies
0 likes
I have two problems (well 3 if you count not being able to talk to someone to spotify to help resolve payment issues) First is that the spotify direct debit via iDeal doesn't work and I need to manually pay every month. Second, the premium family sub...
...eed to manually pay every month. Second, the premium family subscription has suddenly changed to a regular premium account and it's not possible to switch back to Family for another month.
Roadie
926 Views
1 replies
0 likes
Hello, my family live in Brussels and I am at Cyprus for the moment. I am not allow to enter our family plan, what can i do??
Hello, my family live in Brussels and I am at Cyprus for the moment. I am not allow to enter our family plan, what can i do??
Roadie
483 Views
3 replies
0 likes
I've resubmitted the invite email, deleted the member's information then put it back in to resubmit, and nothing. Not sure what to do
I've resubmitted the invite email, deleted the member's information then put it back in to resubmit, and nothing. Not sure what to do
Community Legend
737 Views
3 replies
0 likes
Hola, tenía a mi hermana inscrita en mi cuenta familiar y ha sido eliminada 2 veces porque no puede verificar mi dirección viviendo conmigo. No sé como validar exactamente la dirección como la ingresé inicialmente y ese ha sido el problema, la redacc...
Hola, tenía a mi hermana inscrita en mi cuenta familiar y ha sido eliminada 2 veces porque no puede verificar mi dirección viviendo conmigo. No sé como validar exactamente la dirección como la ingres...
Roadie
302 Views
1 replies
0 likes
Participava de um Plano Familiar, moro no mesmo prédio de um primo, mas minha conta premium foi cancelada. Como proceder pra recuperar minha conta?
Participava de um Plano Familiar, moro no mesmo prédio de um primo, mas minha conta premium foi cancelada. Como proceder pra recuperar minha conta?
Spotify Star
389 Views
1 replies
0 likes
tengo mis miembros de mi familia activo todos y sin ningun problema hace tiempo, hace poco una semana me enviaron un correo que confirmara la direccion de un miembro que aparece con el correo *snip* y yo la confirme y todo bien, y hoy me llega un cor...
tengo mis miembros de mi familia activo todos y sin ningun problema hace tiempo, hace poco una semana me enviaron un correo que confirmara la direccion de un miembro que aparece con el correo *snip* ...
Casual Listener
418 Views
1 replies
0 likes
Öğrenci indirimi için başvurduğumda gönderdiğim belge türü kabul edilmedi fakat ödediğim ücret provizyonda kaldı. Bugün gerekli belgeyi gönderdim premium üyeliğim başladı fakat önceden kartımdan çekilen ve provizyonda kalan ücretin bana iadesi yapılm...
Öğrenci indirimi için başvurduğumda gönderdiğim belge türü kabul edilmedi fakat ödediğim ücret provizyonda kaldı. Bugün gerekli belgeyi gönderdim premium üyeliğim başladı fakat önceden kartımdan çeki...
Moderator
503 Views
1 replies
0 likes
Fui removida do meu plano familiar por erro da equipe Spotify, pois moro no mesmo endereço que o titular da conta!
Fui removida do meu plano familiar por erro da equipe Spotify, pois moro no mesmo endereço que o titular da conta!
Spotify Star
1208 Views
3 replies
0 likes
Hi All, I just get married. I would like to upgrade my existing Premium Subscription (It will be expired on 28/11/2018) to Family Plan for sharing music with my wife.What should I do? How will be the current subscription balance? Will the system char...
Hi All, I just get married. I would like to upgrade my existing Premium Subscription (It will be expired on 28/11/2018) to Family Plan for sharing music with my wife. What should I d...
Community Legend
502 Views
1 replies
0 likes
Hola! Pasa que cancelaron la tarjeta con la que pagaba el plan familiar, nos pasaron al free por lo que perdimos el plan familiar y tuve que volver a empezar todo de nuevo.Todo bien, pero llevo tantos años usando spotify que ni recuerdo exactamente l...
Hola! Pasa que cancelaron la tarjeta con la que pagaba el plan familiar, nos pasaron al free por lo que perdimos el plan familiar y tuve que volver a empezar todo de nuevo. Todo bien, pero llevo tan...
Moderator
415 Views
1 replies
0 likes
