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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 152991 Views
  • 32 replies
  • 9 likes
  • 152991 Views
  • 32 replies
  • 9 likes

Aile için adres

MerhabalarAile için yazdığım adresi hatırlayamıyorum. Ablamı da aileye dahil etmek istiyorum ama adresi hatırlayamadığım için kabul etmiyor.Adresi nereden öğrenebilirim.

  • Newbie
  • Merhabalar Aile için yazdığım adresi hatırlayamıyorum. Ablamı da aileye dahil etmek istiyorum ama adresi hatırlayamadığım için kabul etmiyor. Adresi nereden öğrenebilirim.
  • ateserkoc
  • Newbie
  • 1952 Views
  • 5 replies
  • 5 likes
  • 1952 Views
  • 5 replies
  • 5 likes

Superuser Contribution Öğrenci İndirimi Ödeme Sorunu

Öğrenci indiriminden faydalanmak için ödeme yaptım öğrenci indirimi kabul edilmedi kartımdan 6,99 TL kesildi hesabım hala premium olmadı 6 gün oldu para iadesi yapılmadı

  • Newbie
  • Öğrenci indiriminden faydalanmak için ödeme yaptım öğrenci indirimi kabul edilmedi kartımdan 6,99 TL kesildi hesabım hala premium olmadı 6 gün oldu para iadesi yapılmadı
  • KADERTIĞRAK
  • Newbie
  • 1684 Views
  • 8 replies
  • 2 likes
  • 1684 Views
  • 8 replies
  • 2 likes

Solved!! When I add my wife, it keeps auto linking to her old email address. Why?

I added my wife to our new Family Plan. I sent an invite to her email. It linked, based on her name, to an old spotify acct she had under a work email for a company she does not work for anymore. We cannot log into that old email, so we cannot delete...

  • Casual Listener
  • I added my wife to our new Family Plan.  I sent an invite to her email.  It linked, based on her name, to an old spotify acct she had under a work email for a company she does not work f...
  • stevepetrik73
  • Casual Listener
  • 617 Views
  • 1 replies
  • 0 likes
  • 617 Views
  • 1 replies
  • 0 likes

Premium Family Invite not found

Hello! I've bought the family package a couple days ago, but when i try to invite my girlfriend she doesn't recieve any invitations... I've tried resending, canceling and sending again etc but I can't figure it out! The reciever has also checked **bl...

  • Newbie
  • Hello!  I've bought the family package a couple days ago, but when i try to invite my girlfriend she doesn't recieve any invitations... I've tried resending, canceling and sending again etc b...
  • Milltann926
  • Newbie
  • 331 Views
  • 1 replies
  • 0 likes
  • 331 Views
  • 1 replies
  • 0 likes

I cannot add a member of my family to the family premium

I am paying for a famlily premium pack, I added two members but I cannot add a third member. I sent her several times an invitation but she never received it.

  • Newbie
  • I am paying for a famlily premium pack, I added two members but I cannot add a third member. I sent her several times an invitation but she never received it. 
  • Jacquelinehowe
  • Composer
  • 434 Views
  • 1 replies
  • 0 likes
  • Familiy Account
  • 434 Views
  • 1 replies
  • 0 likes

Solved!! PROBLEM SPOTIFY FAMILY

Hi, adding members to the family plan appears them, when they click TO invitation: "you can not join the family plan". They are members that I deleted and then I added again for change of address because they put in the moment of registration, wrongl...

  • Casual Listener
  • Hi, adding members to the family plan appears them, when they click TO invitation: "you can not join the family plan". They are members that I deleted and then I added again for change of address b...
  • Bittencourt
  • Spotify Star
  • 908 Views
  • 3 replies
  • 0 likes
  • Spotify family
  • 908 Views
  • 3 replies
  • 0 likes

Spotify family and headspace

Me and my partner are about to subscribe to the spotify family membership, however I saw that headspace can also be added on for an extra £5 a month onto a standard premium membership. Is it possible to have Spotify family + headspace or not?

  • Newbie
  • Me and my partner are about to subscribe to the spotify family membership, however I saw that headspace can also be added on for an extra £5 a month onto a standard premium membership. Is it p...
  • Maxim
  • Spotify Star
  • 605 Views
  • 1 replies
  • 0 likes
  • 605 Views
  • 1 replies
  • 0 likes

Premium family doesn't work

I have bought a premium family account but it doesn't work and i don't know why.I received an email that says that the payment has been done but my primary account doesn't work too

  • Visitor
  • I have bought a premium family account but it doesn't work and i don't know why. I received an email that says that the payment has been done but my primary account doesn't work too
  • Bittencourt
  • Spotify Star
  • 354 Views
  • 1 replies
  • 0 likes
  • 354 Views
  • 1 replies
  • 0 likes

Family plan issue

Why cant I join my fathers family plan? I get the email invite, accept the invitation and fill out the information to submit and it says I can only change the family plan once a year. The most frustrating part is that everyone else is active on the f...

  • Casual Listener
  • Why cant I join my fathers family plan? I get the email invite, accept the invitation and fill out the information to submit and it says I can only change the family plan once a year. The most f...
  • Maxim
  • Spotify Star
  • 393 Views
  • 3 replies
  • 0 likes
  • 393 Views
  • 3 replies
  • 0 likes

Trying to accept invite to Family account

Hi , I have upgraded to 'Family' subscription and sent invites to family memebers. They receive the email invite but when they try and accept the invitation they are not given an option to 'redeem' the code. Hence cannot join. Do they need to create ...

  • Casual Listener
  • Hi , I have upgraded to 'Family' subscription and sent invites to family memebers. They receive the email invite but when they try and accept the invitation they are not given an option to 'redeem' t...
  • bxhess123
  • Newbie
  • 660 Views
  • 1 replies
  • 0 likes
  • 660 Views
  • 1 replies
  • 0 likes

Solved!! Você não pode participar deste Plano Premium Familiar.

Tenho atualmente 3 pessoas no plano família, porém uma delas hoje não conseguiu usar o aplicativo, quando fui ao painel vi que ele não estava mais na lista de cadastrados, fiz novamente o cadastro como parente mas aparece a seguinte mensagem: "Você n...

  • Newbie
  • Tenho atualmente 3 pessoas no plano família, porém uma delas hoje não conseguiu usar o aplicativo, quando fui ao painel vi que ele não estava mais na lista de cadastrados, fiz novamente o cadastro co...
  • Bittencourt
  • Spotify Star
  • 74542 Views
  • 300 replies
  • 7 likes
  • Account
    Other
    Premium
  • 74542 Views
  • 300 replies
  • 7 likes

Superuser Contribution Premium family problems

Sends my wife an invite and it sends her a code but no where to enter the code. We have tried but still nothing. Any solutuons?

  • Casual Listener
  • Sends my wife an invite and it sends her a code but no where to enter the code. We have tried but still nothing. Any solutuons? 
  • SergioDavid
  • Roadie
  • 464 Views
  • 1 replies
  • 0 likes
  • 464 Views
  • 1 replies
  • 0 likes

Can't connect to spotify family with 2nd invitation

Hello,I was initially connected to the family account of my step brother for a few weeks, but got kicked out because our addresses did not match (I had not updated my old address by then). once my home address was correctly updated, my step brother t...

  • Newbie
  • Hello, I was initially connected to the family account of my step brother for a few weeks, but got kicked out because our addresses did not match (I had not updated my old address by then).  o...
  • Bittencourt
  • Spotify Star
  • 408 Views
  • 1 replies
  • 0 likes
  • 408 Views
  • 1 replies
  • 0 likes

One of my family member accounts has not changed to premium after accepting the family invite

I am the admin for the premium family account, I have sent invites to 2 family members. They have both accepted but one of the accounts remains a free account with all the adverts etc, on my page it shows both of the other family accounts as being ac...

  • Newbie
  • I am the admin for the premium family account, I have sent invites to 2 family members. They have both accepted but one of the accounts remains a free account with all the adverts etc, on my page i...
  • Bittencourt
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Solved!! Multiple streams at once on family premium (wifi?)

Hi, My 2 kids and I want to use our spotify premium family account to stream music on multiple devices. When one of them starts to use spotify in their room on their echo, it turns the music off in the kitchen on my google home. What to do?Thanks. Je...

  • Casual Listener
  • Hi, My 2 kids and I want to use our spotify premium family account to stream music on multiple devices. When one of them starts to use spotify in their room on their echo, it turns the music off in t...
  • Maxim
  • Spotify Star
  • 3173 Views
  • 5 replies
  • 0 likes
  • 3173 Views
  • 5 replies
  • 0 likes

Solved!! My family members did not recieve my invitation

The people that i invited via email did not recieve any email invitations for spotify family. How to fix this. I resend the invitations a couple of times, but it seems that nothing works even though it is saying that invitation sent. I need help guys

  • Casual Listener
  • The people that i invited via email did not recieve any email invitations for spotify family. How to fix this. I resend the invitations a couple of times, but it seems that nothing works even t...
  • JLCrame
  • Newbie
  • 692 Views
  • 3 replies
  • 0 likes
  • 692 Views
  • 3 replies
  • 0 likes

How do spotify verify in all individuals are in same address

for some reason my wife and my dad were removed from family premium which is ridicilous, I resend the invitation link to both and they were failed to proceed when verifying the address. and of course we all live together. and we didn't received any n...

  • Newbie
  • for some reason my wife and my dad were removed from family premium which is ridicilous, I resend the invitation link to both and they were failed to proceed when verifying the address. and of c...
  • Bittencourt
  • Spotify Star
  • 394 Views
  • 1 replies
  • 0 likes
  • 394 Views
  • 1 replies
  • 0 likes

Current Subsription: Free - Unable to join Family

I am unable to join spotify family. i am on free subscription and when i enter my contact details, i am getting "You can only change Family plans once per year. Contact us for help."

  • Newbie
  • I am unable to join spotify family. i am on free subscription and when i enter my contact details, i am getting "You can only change Family plans once per year. Contact us for help."
  • Maxim
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Joining Family Plan When On Vacation in Different Country

I am joining a family plan with my sister in the US but I’m on vacation in Canada. I’m putting in my address (we live in the same house) but it won’t let me change th country from Canada and won’t let me join, saying we need to live in the same count...

  • Newbie
  • I am joining a family plan with my sister in the US but I’m on vacation in Canada. I’m putting in my address (we live in the same house) but it won’t let me change th country from Canada and won’t l...
  • Maxim
  • Spotify Star
  • 390 Views
  • 1 replies
  • 0 likes
  • 390 Views
  • 1 replies
  • 0 likes

My wife has Premium and i Can Not accept her invite...

She invited me to her premium family account but there is an error with The acception... Need help -.-

  • Newbie
  • She invited me to her premium family account but there is an error with The acception... Need help -.-
  • Bittencourt
  • Spotify Star
  • 428 Views
  • 2 replies
  • 0 likes
  • Other
  • 428 Views
  • 2 replies
  • 0 likes