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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139734 Views
  • 32 replies
  • 8 likes
  • 139734 Views
  • 32 replies
  • 8 likes

Premium Family plan - members not acceptable

I sent an invite for my wife and son, but both receive a msg with "You can not enter this Family Premium Plan'. My wife and my son live with me in the same adress. I canceled the invite, sent other again, but the same msg back. what I need do to incl...

  • Newbie
  • I sent an invite for my wife and son, but both receive a msg with "You can not enter this Family Premium Plan'. My wife and my son live with me in the same adress. I canceled the invite, sent other a...
  • LeoRager
  • Community Legend
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

How does changing to family work if all family members already have Spotify accounts?

Hello! My wife and I both have Spotify but I am the only one with a Premium account. She just uses the free one. I found out about the family plan today and am interested in changing to it since it is marginally more in cost but would save us a lot o...

  • Newbie
  • Hello! My wife and I both have Spotify but I am the only one with a Premium account. She just uses the free one. I found out about the family plan today and am interested in changing to it since it i...
  • amirism
  • Roadie
  • 311 Views
  • 1 replies
  • 0 likes
  • 311 Views
  • 1 replies
  • 0 likes

Spotify me advierte que quitaran a una persona que yo agregue al plan familiar

Esta persona vive en mi casa, yo la agregue. Adjunto en este post hay una captua del correo, revisar este "centro de ayuda" que menciona el correo no sirvio para absolutamente nada, como lo resuelvo?

  • Casual Listener
  • Esta persona vive en mi casa, yo la agregue. Adjunto en este post hay una captua del correo, revisar este "centro de ayuda" que menciona el correo no sirvio para absolutamente nada, como lo resu...
  • 411 Views
  • 0 replies
  • 0 likes
  • Family Invites
  • 411 Views
  • 0 replies
  • 0 likes

premium not working

we have a premium family plan but everyone suddenly got kicked out of premium. now we cant get back in, what do we do?

  • Newbie
  • we have a premium family plan but everyone suddenly got kicked out of premium. now we cant get back in, what do we do?
  • 265 Views
  • 0 replies
  • 0 likes
  • 265 Views
  • 0 replies
  • 0 likes

premium family

I have a premium family account but I didn’t saw the email in which was written that I had to confirm my account and also my position in 7 days . Now the account is changed and I’m in the free version but want back my family one . What can I do to ha...

  • Newbie
  • I have a premium family account but I didn’t saw the email in which was written that I had to confirm my account and also my position in 7 days . Now the account is changed and I’m in the free v...
  • Maxim
  • Spotify Star
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem accepting invite for family premium

When I click on Accept Invitation button in the email it opens my account page and credit card payment screen. No option to enter the code or other info. Have tried on 2 devices, same result. Thanks for any help

  • Casual Listener
  • When I click on Accept Invitation button in the email it opens my account page and credit card payment screen. No option to enter the code or other info. Have tried on 2 devices, same result. Thanks ...
  • Jack
  • Roadie
  • 378 Views
  • 3 replies
  • 0 likes
  • 378 Views
  • 3 replies
  • 0 likes

Unable to subscribe for Family Premium - Paymaya

The Virtual Card allows us to utilize our mobile phone for online purchases incase we cannot avail a real card. I am seems to be having a problem in subscribing. The charge is 194Php my balance is at 255Php and I still recieve an insufficient funds m...

  • Newbie
  • The Virtual Card allows us to utilize our mobile phone for online purchases incase we cannot avail a real card. I am seems to be having a problem in subscribing.  The charge is 194Php my balanc...
  • 386 Views
  • 0 replies
  • 1 likes
  • 386 Views
  • 0 replies
  • 1 likes

Family subscription problem

Hello,I added all my friends from my house. When i add last one after one week was his sub removed. Probably put into adrress field bad adrress. And now i can't add him. In him account is text about Family subs adding fail in red box. Under this box ...

  • Newbie
  • ...ccount is text about Family subs adding fail in red box.   Under this box is normally: Congratz, you will add to family account soon.   Now I don't know what I can do. 
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Family premium problem

everything has been working fine. then all my family members have had their premium membership revoked i've sent them invites but they cannot seem to activate. has the address got to be word for word / character for character correct? how do i check ...

  • Newbie
  • everything has been working fine.    then all my family members have had their premium membership revoked   i've sent them invites but they cannot seem to activate. has the a...
  • chris996
  • Newbie
  • 607 Views
  • 2 replies
  • 0 likes
  • 607 Views
  • 2 replies
  • 0 likes

HELP MY MONEYS ARE DISAPPEARS

I proceed ti a payment than i Blocked it, They took mi money and i dont know how ti get a repayment

  • Newbie
  • I proceed ti a payment than i Blocked it, They took mi money and i dont know how ti get a repayment 
  • LeoRager
  • Community Legend
  • 286 Views
  • 1 replies
  • 0 likes
  • 286 Views
  • 1 replies
  • 0 likes

I upgraded my account into premium family

And invited my friend but after a week he cant access his account. Then i cant invite him again, i only got 2 family members in my account. What to do?

  • Newbie
  • And invited my friend but after a week he cant access his account. Then i cant invite him again, i only got 2 family members in my account. What to do?
  • 187 Views
  • 0 replies
  • 0 likes
  • 187 Views
  • 0 replies
  • 0 likes

Convert annual subscription to family plan

I paid $99/year for the annual spotify plan. I want to add my husband to the plan so we want to convert it to Family. I can only discern that it will be $14.99 additional a month? How will I be billed if I switch to Family? I thought it was an additi...

  • Newbie
  • I paid $99/year for the annual spotify plan.  I want to add my husband to the plan so we want to convert it to Family.  I can only discern that it will be $14.99 additional a month?  H...
  • Noah
  • Spotify Star
  • 1058 Views
  • 1 replies
  • 0 likes
  • 1058 Views
  • 1 replies
  • 0 likes

Solved!! I don't receive the email with invite for Spotify Family

I want to join my family's Spotify Premium Family account. I've sent the invite to my mail multiple times - but it never arrives. Is there another way I can join the account?

  • Newbie
  • I want to join my family's Spotify Premium Family account. I've sent the invite to my mail multiple times - but it never arrives. Is there another way I can join the account?
  • nleilich
  • Newbie
  • 8231 Views
  • 42 replies
  • 10 likes
  • 8231 Views
  • 42 replies
  • 10 likes

Family plan with facebook

I just set up a premium family plan but can't invite a user signed in with facebook. The chat guy from Spotify said I could still invite that user... can't figure it out.

  • Newbie
  • I just set up a premium family plan but can't invite a user signed in with facebook. The chat guy from Spotify said I could still invite that user... can't figure it out.
  • Maxim
  • Spotify Star
  • 328 Views
  • 1 replies
  • 0 likes
  • Other
  • 328 Views
  • 1 replies
  • 0 likes

Payment problem

I paid the one year membership but my account was family account so i thought it was for family but it wasnt.So now i want to use family membership is there any chance to cancel it

  • Newbie
  • I paid the one year membership but my account was family account so i thought it was for family but it wasnt.So now i want to use family membership is there any chance to cancel it
  • Maxim
  • Spotify Star
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Merging a free account to family account

Hello, i have read the Spotify FAQ’s, I have looked through this blog’s questions and answers as well trying to find my particular situation, I have tried some of other people’s posts suggestions, and still haven’t been able to solve my problem. I wa...

  • Casual Listener
  • ...ear the awesome features it has, I quickly wanted to upgrade. I was reading a lot of different things about it and researching and saw the family plan.blong story short we upgraded and he sent m...
  • phan_times
  • Community Legend
  • 778 Views
  • 3 replies
  • 0 likes
  • 778 Views
  • 3 replies
  • 0 likes

Plano Familiar parou de funcionar

Comprei o plano familiar para minha familia poder aproveitar o spotify ao maximo, porem, o spotify nao conseguiu confirmar que moramos na mesma residencia e em seguida retirou os direitos da minha familia de se reescrever no meu pacote, gostaria de r...

  • Newbie
  • Comprei o plano familiar para minha familia poder aproveitar o spotify ao maximo, porem, o spotify nao conseguiu confirmar que moramos na mesma residencia e em seguida retirou os direitos da minha fa...
  • Bittencourt
  • Spotify Star
  • 577 Views
  • 1 replies
  • 0 likes
  • 577 Views
  • 1 replies
  • 0 likes

Solved!! Premium family at secondary residence?

Hallo Community, I study in a different town than my hometown and have my ssecondary residence here.My family, at my and our primary residence, started to use premium family. My question now is, if i am able to join their premium program even if i li...

  • Casual Listener
  • Hallo Community,    I study in a different town than my hometown and have my ssecondary residence here. My family, at my and our primary residence, started to use premium family. My q...
  • Maxim
  • Spotify Star
  • 414 Views
  • 1 replies
  • 0 likes
  • 414 Views
  • 1 replies
  • 0 likes

Paguei o premium prepago via boleto, mas assinei o family, o que acontece com o dinheiro?

Fiquei sem cartao de credito por perda e acabou bloqueando meu Spotify Family, entao paguei por boleto o premium, mas chegou o novo cartao e assinei o family novamente, o que acontece com o valor que paguei pelo premium via boleto?

  • Newbie
  • Fiquei sem cartao de credito por perda e acabou bloqueando meu Spotify Family, entao paguei por boleto o premium, mas chegou o novo cartao e assinei o family novamente, o que acontece com o valor q...
  • Bittencourt
  • Spotify Star
  • 479 Views
  • 1 replies
  • 0 likes
  • 479 Views
  • 1 replies
  • 0 likes

Solved!! Cobranca apos mudanca de cartao

Mudei a forma de pagamento pois troquei meu cartao de credito, foi lancado na fatura o valor de 10 reais, gostaria de receber o estorno pois essa cobranca e indevida.

  • Newbie
  • Mudei a forma de pagamento pois troquei meu cartao de credito, foi lancado na fatura o valor de 10 reais, gostaria de receber o estorno pois essa cobranca e indevida.
  • Bittencourt
  • Spotify Star
  • 497 Views
  • 1 replies
  • 0 likes
  • Student
  • 497 Views
  • 1 replies
  • 0 likes