Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20231 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179249 Views
32 replies
9 likes
I have been using Spotify Family Premium for a year. Spotify emailed members of my family saying they have to verify their address should be similar to mine. We stll live in the same address, but 3 of our family members failed to verify last week. I ...
I have been using Spotify Family Premium for a year. Spotify emailed members of my family saying they have to verify their address should be similar to mine. We stll live in the same address, but 3 o...
Roadie
2448 Views
1 replies
0 likes
Todo es un fraude,Quiero mi dinero de regreso!! Jamas me llego mi subcripcion pero si me cobraron cual ahorro si son mas rateros que nada!!!
Todo es un fraude,Quiero mi dinero de regreso!! Jamas me llego mi subcripcion pero si me cobraron cual ahorro si son mas rateros que nada!!!
Roadie
270 Views
1 replies
0 likes
The Offline mode didnt work and the free trial didnt work either and i cant get it back.
The Offline mode didnt work and the free trial didnt work either and i cant get it back.
Roadie
267 Views
1 replies
0 likes
Hello! I invited a family member to the family account and she did a mistake on her address but forgot to change it again - now spotify kicked her out of the family account and I tried to send her another invitation that she got but as she tries to r...
Hello! I invited a family member to the family account and she did a mistake on her address but forgot to change it again - now spotify kicked her out of the family account and I tried to s...
Spotify Star
237 Views
1 replies
0 likes
I just upgraded to the Family subsription and paid the €14.99. I see on my account that I was also charged the €9.99 the next day also. Can I please be refunded the €9,99? Thanks
I just upgraded to the Family subsription and paid the €14.99. I see on my account that I was also charged the €9.99 the next day also. Can I please be refunded the €9,99? Thanks
Spotify Star
228 Views
1 replies
0 likes
If you have spotify family how many devises can download music and listen offline? If one spotify premium account can download 3333 songs on 3 devises can all six allowed on the family plan do the same?
If you have spotify family how many devises can download music and listen offline? If one spotify premium account can download 3333 songs on 3 devises can all six allowed on the family p...
Gig Goer
1214 Views
1 replies
0 likes
My daughter has a single Spotify account and I want to start a family account. If she joins my family plan, then cancels her single account, will she lose all her music?
My daughter has a single Spotify account and I want to start a family account. If she joins my family plan, then cancels her single account, will she lose all her music?
Newbie
407 Views
2 replies
0 likes
Hi,Any idea when Premium for Family is expected in Israel?I'm with Apple and would really like to move to Spotify, but would like to use the family account and not several standard. Thanks!
Hi, Any idea when Premium for Family is expected in Israel? I'm with Apple and would really like to move to Spotify, but would like to use the family account and not several standard. &n...
Newbie
362 Views
2 replies
2 likes
Ich habe neu das Family Premium erstellt. Da meine Freunde noch kein Spotify Konto haben, habe ich sie per Email dazu eingeladen. Sie haben die MAil erhalte mit dem Einladungscode, jedocj können sie sich trotzdem nicht anmelden. Woran liegt das?
Ich habe neu das Family Premium erstellt. Da meine Freunde noch kein Spotify Konto haben, habe ich sie per Email dazu eingeladen. Sie haben die MAil erhalte mit dem Einladungscode, jedocj können s...
Casual Listener
307 Views
2 replies
0 likes
Öğrenci indiriminden yararlanmak için gereken her şeyi yaptım. Paranız premium olunca çekilecek dediler bir kaç saat sonra çekilmiş ama hesap premium olmamış. Dalga geçicekseniz mail atıp bildirin. Ne olacağıno bilmeden salak gibi bekliyoruz.
Öğrenci indiriminden yararlanmak için gereken her şeyi yaptım. Paranız premium olunca çekilecek dediler bir kaç saat sonra çekilmiş ama hesap premium olmamış. Dalga geçicekseniz mail atıp bildirin. N...
Newbie
354 Views
1 replies
0 likes
Today I was “kicked out” from family account (the only one in Family group) saying that my address wasn’t verifiable. I was sent another invitation but with no luck: always “cannot join family account”. Can someone help me? Thanks
Today I was “kicked out” from family account (the only one in Family group) saying that my address wasn’t verifiable. I was sent another invitation but with no luck: always “cannot join family...
Newbie
393 Views
4 replies
0 likes
I was supposed to activate my free trial but it was asking me to fill in a “paying option”. I dont have my credit card right now so i went for the “mobile payment”. I fill in the P15 for one day and I thought it will activate the free trial already. ...
I was supposed to activate my free trial but it was asking me to fill in a “paying option”. I dont have my credit card right now so i went for the “mobile payment”. I fill in the P15 for one day and ...
Roadie
295 Views
1 replies
0 likes
Merhaba yanlışlıkla öğrenci olarak alım yaptım sayfayı geri aldığımda ödeme gerçekleşmişti.Nasıl iptal edebilirim ödemeyi ?
Merhaba yanlışlıkla öğrenci olarak alım yaptım sayfayı geri aldığımda ödeme gerçekleşmişti.Nasıl iptal edebilirim ödemeyi ?
Newbie
505 Views
2 replies
0 likes
Disculpen, ya hace 7 dias confirme mi cuenta en spotify y de igual manera se me quitó la opcion de cuenta spotify premium yo confirme con el link que me enviaron al correo
Disculpen, ya hace 7 dias confirme mi cuenta en spotify y de igual manera se me quitó la opcion de cuenta spotify premium yo confirme con el link que me enviaron al correo
Roadie
439 Views
1 replies
0 likes
hi! I have premium family with my 3 brother since 2 month, today suddenly for one doesnt work and his email wasnt on the list amymore. I have send again the invite at the mail, but when he open it spotify say that he cant enter in family. the adress ...
hi! I have premium family with my 3 brother since 2 month, today suddenly for one doesnt work and his email wasnt on the list amymore. I have send again the invite at the mail, but when he o...
Roadie
445 Views
1 replies
0 likes
¿Hola ustedes atienden a sus usuarios o se ríen de ellos?Tengo un plan familiar que estaba primero a mi nombre, luego echaron a toda mi familia, por lo que pagamos la cuota mensual desde el primer día de cobro que fue cuando los echaron y esperamos a...
¿Hola ustedes atienden a sus usuarios o se ríen de ellos? Tengo un plan familiar que estaba primero a mi nombre, luego echaron a toda mi familia, por lo que pagamos la cuota mensual desde el primer ...
Roadie
525 Views
1 replies
3 likes
Hello, i have an issue: i subscribed for a premium family, but my account automatically turned free. how could I contact Spotify to have a premium account again ?!
Hello, i have an issue: i subscribed for a premium family, but my account automatically turned free. how could I contact Spotify to have a premium account again ?!
Roadie
290 Views
2 replies
0 likes
My dad is trying to subscribe the spotify family account but everytime when he tries to buy it there comes an error saying that he has a wrong paying country. The country settings are right on his account and he has tried to log in in different accou...
My dad is trying to subscribe the spotify family account but everytime when he tries to buy it there comes an error saying that he has a wrong paying country. The country settings are right on his a...
Roadie
264 Views
1 replies
0 likes
Ola por favor tire uma duvida meu limite de downloads atingio 3.330 +- e so tenho em um dispositivo no meu celular so uma conta !! Mas no contrato esta 9.999 o quevesta errado ??? Att, Other
Ola por favor tire uma duvida meu limite de downloads atingio 3.330 +- e so tenho em um dispositivo no meu celular so uma conta !! Mas no contrato esta 9.999 o quevesta errado ??? Att, Other
Spotify Star
1233 Views
1 replies
0 likes
I currently pay for a premium plan, but my family is starting a family plan and I was invited to join. When I tried to confirm the invite it would not let me. It is telling me I can;t join the plan.
I currently pay for a premium plan, but my family is starting a family plan and I was invited to join. When I tried to confirm the invite it would not let me. It is telling me I can;t join the plan.
Roadie
320 Views
1 replies
0 likes
