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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130343 Views
  • 32 replies
  • 8 likes
  • 130343 Views
  • 32 replies
  • 8 likes

email from no-reply@spotify

Got this email saying that it wasnt possible to confirm the address of "21lb2myh4bwuxmeihoqnj4iwa" as being the same . the problem is i dont know anyone with that name and i checked my family invite and it was all normal. Would liketo know if there i...

  • Newbie
  • Got this email saying that it wasnt possible to confirm the address of "21lb2myh4bwuxmeihoqnj4iwa" as being the same . the problem is i dont  know anyone with that name and i checked my  family...
  • reg261
  • Casual Listener
  • 3233 Views
  • 2 replies
  • 1 likes
  • 3233 Views
  • 2 replies
  • 1 likes

Address won't work for family plan

My family members aren't able to join my family account because it keeps saying it's the wrong address. How do I check what address I have on my account? This has happened multiple times. I'm going to cancel my subscription to Spotify if this isn't r...

  • Newbie
  • My family members aren't able to join my family account because it keeps saying it's the wrong address. How do I check what address I have on my account? This has happened multiple times. I'm going t...
  • phan_times
  • Community Legend
  • 943 Views
  • 1 replies
  • 1 likes
  • 943 Views
  • 1 replies
  • 1 likes

Primium voor familie

Wij hebben een familie abonnement afgesloten en de uitnodigingen zijn verstuurd. Als je bij de mail op uitnodiging accepteren klikt, geeft hij de betaal gegevens maar kun je nergens je uitnodigingscode invullen. Weet iemand hoe ik dit kan oplossen?

  • Newbie
  • Wij hebben een familie abonnement afgesloten en de uitnodigingen zijn verstuurd. Als je bij de mail op uitnodiging accepteren klikt, geeft hij de betaal gegevens maar kun je nergens je uitnodigingsco...
  • phan_times
  • Community Legend
  • 604 Views
  • 1 replies
  • 0 likes
  • 604 Views
  • 1 replies
  • 0 likes

Payment change

Hey!I'm using spotify with my flatmates. Today the payment failed due to my empty bank account, but got some money from my parents and wanted to pay for spotify. Instead of paying for the family account it changed to single premium account. I want to...

  • Newbie
  • Hey! I'm using spotify with my flatmates. Today the payment failed due to my empty bank account, but got some money from my parents and wanted to pay for spotify. Instead of paying for the family a...
  • phan_times
  • Community Legend
  • 324 Views
  • 1 replies
  • 0 likes
  • 324 Views
  • 1 replies
  • 0 likes

from prepaid premium to Spotify Family

Hi. I have bought a year of Spotify Premium for 99 euros. Now I would like to upgrade to Spotify Premium for Family. My subscription is paid until Dec. 27th 2018.Can I upgrade or should I wait until the expiration of my subscription?Thanks.

  • Casual Listener
  • Hi. I have bought a year of Spotify Premium for 99 euros. Now I would like to upgrade to Spotify Premium for Family. My subscription is paid until Dec. 27th 2018. Can I upgrade or should I wait u...
  • Bethany_Dawn
  • Community Legend
  • 1032 Views
  • 1 replies
  • 0 likes
  • upgrade to Family
  • 1032 Views
  • 1 replies
  • 0 likes

Problems in the family plan

Good afternoon, I have a family plan that I share with my sisters and brothers and my mother, I was trying to add a brother of mine and everything worked OK for a few months, until then arrived in his email asking to confirm the address, address that...

  • Newbie
  • Good afternoon, I have a family plan that I share with my sisters and brothers and my mother, I was trying to add a brother of mine and everything worked OK for a few months, until then arrived in h...
  • 304 Views
  • 0 replies
  • 0 likes
  • 304 Views
  • 0 replies
  • 0 likes

Change to Spotify premium - error

Hello, I always used spotify premium. It expired in january, so I asked to extend it. The trials during the last week, brought ab an error page. Today I am getting the message (unfortunately in German) in a red box. Wir koennen dein Abo leider nicht ...

  • Newbie
  • Hello,   I always used spotify premium. It expired in january, so I asked to extend it. The trials during the last week, brought ab an error page. Today I am getting the message (unfortunately...
  • 495 Views
  • 0 replies
  • 0 likes
  • spotify student
  • 495 Views
  • 0 replies
  • 0 likes

PLAN FAMILIAR

Se me ha retirado el Plan Familiar por no verificar la direccion...el administrador del Plan, me ha vuelto a enviar la invitacion, pero no me deja aceptarla, me da error...¿que debo hacer en este caso para volver a entrar al Plan?

  • Newbie
  • Se me ha retirado el Plan Familiar por no verificar la direccion...el administrador del Plan, me ha vuelto a enviar la invitacion, pero no me deja aceptarla, me da error...¿que debo hacer en este cas...
  • 281 Views
  • 0 replies
  • 0 likes
  • 281 Views
  • 0 replies
  • 0 likes

Premium Family

HiI tried to purchase Spotify Premium Family multiple times. First I confirm with paypal that we‘re a family. Afterwards I agree with the paypal account. Then it just loads and sends me to a blank page.I have tried multiple times. Can someone help me...

  • Newbie
  • Hi I tried to purchase Spotify Premium Family multiple times. First I confirm with paypal that we‘re a family. Afterwards I agree with the paypal account. Then it just loads and sends me to a b...
  • Maxim
  • Spotify Star
  • 308 Views
  • 1 replies
  • 0 likes
  • 308 Views
  • 1 replies
  • 0 likes

Family Premium Subscription

Hi there, So my brother just send the link to me a couple of weeks ago for the family premium account, and i have no problem register my account. Until the following week, sportify send me an email said that they can't verify my account and just swit...

  • Casual Listener
  • Hi there,   So my brother just send the link to me a couple of weeks ago for the family premium account, and i have no problem register my account. Until the following week, sportify send me a...
  • Markyz93
  • Casual Listener
  • 953 Views
  • 6 replies
  • 0 likes
  • 953 Views
  • 6 replies
  • 0 likes

Problem with 3 months discount

Hello, last month I paid 0.99€ for 3 months discount, that means that I should have spotify premium for 3 months for 0.99 but next month from my card disappeared 5.99€ and Idk why because I thought that this discount is for whole 3 months.

  • Newbie
  • Hello, last month I paid 0.99€ for 3 months discount, that means that I should have spotify premium for 3 months for 0.99 but next month from my card disappeared 5.99€ and Idk why because I thought t...
  • phan_times
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • 329 Views
  • 1 replies
  • 0 likes

My subscription of Family plan

I joined a family plan of spotify twice. However, I cannot confirm the email. As a result, I was removed from the plan. Now, I cannot join the plan again.

  • Newbie
  • I joined a family plan of spotify twice. However, I cannot confirm the email. As a result, I was removed from the plan. Now, I cannot join the plan again.
  • LeoRager
  • Community Legend
  • 244 Views
  • 1 replies
  • 0 likes
  • 244 Views
  • 1 replies
  • 0 likes

Solved!! Spotify payement

Bonjours j ai voulu m’inscrire hier a spotify etudiant mais mon etablissement n etait pas dans les etablissement enregistres donc j’ai annule mais mon compte atout de meme ete debite de 5€hello sorry for my bad english but i really need help yesterda...

  • Visitor
  • Bonjours j ai voulu m’inscrire hier a spotify etudiant mais mon etablissement n etait pas dans les etablissement enregistres donc j’ai annule mais mon compte atout de meme ete debite de 5€ hell...
  • LeoRager
  • Community Legend
  • 317 Views
  • 1 replies
  • 0 likes
  • 317 Views
  • 1 replies
  • 0 likes

Premium For Family versus Premium

Hi there, I have always had a Premium account which I paid for monthly. I have now upgrated to Premium for Family which I will be charged for, but on my mobile device I get the notification that I need to upgrade to Premium if I want to download my p...

  • Casual Listener
  • Hi there,   I have always had a Premium account which I paid for monthly. I have now upgrated to Premium for Family which I will be charged for, but on my mobile device I get the n...
  • phan_times
  • Community Legend
  • 384 Views
  • 8 replies
  • 0 likes
  • 384 Views
  • 8 replies
  • 0 likes

Spotify family

Hello!I have tried too log on spotify with 4 other family members, but failed and dont know how to do it.I have sent an invite and i have opened the email and confirmed. But nothing happened. Does all members have to log on spotify premium and enter ...

  • Newbie
  • Hello! I have tried too log on spotify with 4 other family members, but failed and dont know how to do it. I have sent an invite and i have opened the email and confirmed. But nothing happened. D...
  • Doro4
  • Newbie
  • 292 Views
  • 2 replies
  • 0 likes
  • 292 Views
  • 2 replies
  • 0 likes

family accounts with multiple Amazon echos.

So i have two amazon echos, one for my that is a gen 1 echo and an echo spot, that i got for my wife. She is the "owner" of the echo spot. we have a spotify family account and each have our own accounts. When i "spotify connect" her account to her ec...

  • Newbie
  • So i have two amazon echos, one for my that is a gen 1 echo and an echo spot, that i got for my wife.  She is the "owner" of the echo spot.  we have a spotify family account and each have o...
  • user-removed
  • Not applicable
  • 669 Views
  • 1 replies
  • 0 likes
  • Amazon
    Echo
    Spotify
  • 669 Views
  • 1 replies
  • 0 likes

Problema para ingresar a plan familiar

HolaTengo plan familiar desde hace un mes pero hace un par de dias expulsaron a todos los miembros que tenia dados de alta, les reenvio la invitacion pero Spotify dice que no es valido.¿Alguien sabe como podria resolver esta situacion? Gracias

  • Newbie
  • Hola Tengo plan familiar desde hace un mes pero hace un par de dias expulsaron a todos los miembros que tenia dados de alta, les reenvio la invitacion pero Spotify dice que no es valido. ¿Alguien s...
  • Milo2236
  • Newbie
  • 277 Views
  • 1 replies
  • 0 likes
  • 277 Views
  • 1 replies
  • 0 likes

Superuser Contribution my membership is not active

i have already join a family grup but my account still free user !!! can u help me

  • Casual Listener
  • i have already join a family grup but my account still free user !!! can u help me 
  • Alfredo
  • Roadie
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium to Famly Question

Spotify is not letting me to pay my subscription to Family premium. I enter all my information for paying (which is correct and updated) and it says is not possible, before I have not had any problem with this, but I don't know why I'm having trouble...

  • Newbie
  • Spotify is not letting me to pay my subscription to Family premium. I enter all my information for paying (which is correct and updated) and it says is not possible, before I have not had any p...
  • Alfredo
  • Roadie
  • 694 Views
  • 1 replies
  • 1 likes
  • 694 Views
  • 1 replies
  • 1 likes

Superuser Contribution Family plan upgrade. How do I get the upgrade on my phone now?

I just upgraded to the family plan. We all have our own accounts and are getting activated. How do I now change to my upgraded account on my phone? It's not doing it automatically.

  • Newbie
  • I just upgraded to the family plan. We all have our own accounts and are getting activated. How do I now change to my upgraded account on my phone? It's not doing it automatically.
  • Alfredo
  • Roadie
  • 300 Views
  • 1 replies
  • 0 likes
  • 300 Views
  • 1 replies
  • 0 likes