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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 160029 Views
  • 32 replies
  • 9 likes
  • 160029 Views
  • 32 replies
  • 9 likes

Superuser Contribution Family at same address?

How do you define living at the same address - specifically:1) f your kids live with you some of the time (other times might be at college or university of with the other parent) is this living at the same address?2) how do you enforce this rule - do...

  • Regular
  • How do you define living at the same address - specifically: 1) f your kids live with you some of the time (other times might be at college or university of with the other parent) is this living a...
  • irenioskamoska
  • Casual Listener
  • 43124 Views
  • 19 replies
  • 15 likes
  • Family Plan
    other parent
    same address
    Student
    university
  • 43124 Views
  • 19 replies
  • 15 likes

Cancel premium

Hi there. I have just changed my subscription to premium for family when I was actually intending to join an already existing family account. Can I cancel so I don't have to pay the £15 for a month? Thanks Vlad

  • Newbie
  • Hi there. I have just changed my subscription to premium for family when I was actually intending to join an already existing family account. Can I cancel so I don't have to pay the £15 for a m...
  • Robert_W
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Family account

This is just so annying, I am unable to invite my wife to join family account just because she is abroad.

  • Casual Listener
  • This is just so annying, I am unable to invite my wife to join family account just because she is abroad. 
  • phan_times
  • Community Legend
  • 403 Views
  • 3 replies
  • 0 likes
  • 403 Views
  • 3 replies
  • 0 likes

Family account two differents houses

Hello, I have many houses! It seem it's not possible for two differents member to listen at the same time in two differents locations. Is it working or not?

  • Newbie
  • Hello,   I have many houses! It seem it's not possible for two differents member to listen at the same time in two differents locations. Is it working or not?
  • Robert_W
  • Community Legend
  • 941 Views
  • 1 replies
  • 0 likes
  • 941 Views
  • 1 replies
  • 0 likes

öğrenci indirimi ödeme sorunu türkiye

Herkese merhabalar , spotify öğrenci indiriminden yararlandım gerekli belgeleri gönderdim ve onaylandı , onaylanmadan direk ücret hesabımdan çekilde ancak belgemin onaylanmasına ve maildeki aktive et kısmına tıklamama rağmen üyeliğim hala free versiy...

  • Newbie
  • Herkese merhabalar , spotify öğrenci indiriminden yararlandım gerekli belgeleri gönderdim ve onaylandı , onaylanmadan direk ücret hesabımdan çekilde ancak belgemin onaylanmasına ve maildeki aktive et...
  • kcg50xlxhjvwnkf
  • Casual Listener
  • 736 Views
  • 2 replies
  • 1 likes
  • Student
  • 736 Views
  • 2 replies
  • 1 likes

Two people cannot play music at the same time on Premium Family Plan

I have the Premium Family plan but for some reason me and my husband cannot listen to our own music at the same time. Has this happened to anyone else? Solution? Everytime hes listening music, it takes over my music and plays on my device & vice vers...

  • Newbie
  • I have the Premium Family plan but for some reason me and my husband cannot listen to our own music at the same time. Has this happened to anyone else? Solution?  Everytime hes listening m...
  • phan_times
  • Community Legend
  • 546 Views
  • 1 replies
  • 1 likes
  • students
  • 546 Views
  • 1 replies
  • 1 likes

Öğrenci indirimi ödeme sorunu

08.11.2017 tarihinde saat 16.24'te 584473 ve saat 16.55'te 844045 provizyon numaraları ile kredi kartımdan çekim yapıldı ve öğrenci premium üyeliğim aktifleşmedi. İademin gerçekleşmesini talep ediyorum. Gereğini arz ederim.

  • Newbie
  • 08.11.2017 tarihinde saat 16.24'te 584473 ve saat 16.55'te 844045 provizyon numaraları ile kredi kartımdan çekim yapıldı ve öğrenci premium üyeliğim aktifleşmedi. İademin gerçekleşmesini talep ediyor...
  • Esraa11
  • Casual Listener
  • 687 Views
  • 4 replies
  • 0 likes
  • 687 Views
  • 4 replies
  • 0 likes

Invitation From Wrong Name

So my spouse invited me to join his premium for family, and in the email it has his name listed, but when it takes me to the page to the confirmation page, it tells me that I'm about to join the family plan of someone else's name? Anyone know what th...

  • Newbie
  • So my spouse invited me to join his premium for family, and in the email it has his name listed, but when it takes me to the page to the confirmation page, it tells me that I'm about to join the family...
  • prandonberry
  • Newbie
  • 962 Views
  • 4 replies
  • 9 likes
  • 962 Views
  • 4 replies
  • 9 likes

Solved!! Öğrenci indirimi hatası

Merhaba,Ben yaklaşık 5 gün önce öğrenci indirimi almak istedim sheerid den gelen onay mailine tıkladığımda tekrar ödeme sayfasına yönlendirildim ve ödedim. Fakat spotify hala premium değil ve iki kez ödeme alındığını gördüm. Support 3 gündür mail atm...

  • Newbie
  • Merhaba, Ben yaklaşık 5 gün önce öğrenci indirimi almak istedim sheerid den gelen onay mailine tıkladığımda tekrar ödeme sayfasına yönlendirildim ve ödedim. Fakat spotify hala premium değil ve iki k...
  • Esraa11
  • Casual Listener
  • 9861 Views
  • 8 replies
  • 0 likes
  • 9861 Views
  • 8 replies
  • 0 likes

family members accounts disappeared

Hi, all my family accounts are disappeared, but the family plan subsription is on... what do I do? Thanks

  • Newbie
  • Hi, all my family accounts are disappeared, but the family plan subsription is on... what do I do? Thanks  
  • user-removed
  • Not applicable
  • 466 Views
  • 2 replies
  • 0 likes
  • 466 Views
  • 2 replies
  • 0 likes

Superuser Contribution Spotify Family - Familie kann geschickten Code nirgends eingeben

Hallo Leute. Ich habe die Family Option gebucht, kann auch meine Family einladen. Diese erhalten eine E-Mail mit Code und Link. Allerdings ist beim Klick auf den Link nur ein normales Login-Fenster mit Username und Passwort zu sehen - jedoch nirgendw...

  • Newbie
  • Hallo Leute. Ich habe die Family Option gebucht, kann auch meine Family einladen. Diese erhalten eine E-Mail mit Code und Link. Allerdings ist beim Klick auf den Link nur ein normales Login-Fenster m...
  • Minka75
  • Newbie
  • 2299 Views
  • 3 replies
  • 0 likes
  • 2299 Views
  • 3 replies
  • 0 likes

Hulu and Spotify

Hi, so I have a Premium is it automatic that I already have an Hulu?

  • Newbie
  • Hi, so I have a Premium is it automatic that I already have an Hulu?
  • Bethany_Dawn
  • Community Legend
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution No se recibe la invitación del plan familiar

HolaAcabo de suscribirme al plan familiar. He enviado la invitación y mi familiar no recibe absolutamente nada. Llevamos una hora intentadolo!!Que podemos hacer?? Nadie de soporte da solucion a nada

  • Casual Listener
  • Hola Acabo de suscribirme al plan familiar. He enviado la invitación y mi familiar no recibe absolutamente nada. Llevamos una hora intentadolo!! Que podemos hacer??   Nadie de soporte da sol...
  • Kejais
  • Newbie
  • 10233 Views
  • 21 replies
  • 1 likes
  • 10233 Views
  • 21 replies
  • 1 likes

Joined Family Plan - No Playlist on Personal Acct

All. Wife set up famility plan and invited me. I created free personal acct, created a couple of playlists, then accepted invitation to family plan. Now, when I log onto my personal account, I cannot find any playlist or any information whatsoever ab...

  • Newbie
  • All.  Wife set up famility plan and invited me.  I created free personal acct, created a couple of playlists, then accepted invitation to family plan.  Now, when I log onto my p...
  • darryl4
  • Casual Listener
  • 987 Views
  • 3 replies
  • 1 likes
  • lost playlist when joining family plan
  • 987 Views
  • 3 replies
  • 1 likes

Sent an email for a family member, member has not recieved email

I've resubmitted the invite email, deleted the member's information then put it back in to resubmit, and nothing. Not sure what to do

  • Newbie
  • I've resubmitted the invite email, deleted the member's information then put it back in to resubmit, and nothing. Not sure what to do
  • LeoRager
  • Community Legend
  • 645 Views
  • 3 replies
  • 0 likes
  • 645 Views
  • 3 replies
  • 0 likes

Solved!! Fui removida do meu plano familiar

Fui removida do meu plano familiar por erro da equipe Spotify, pois moro no mesmo endereço que o titular da conta!

  • Casual Listener
  • Fui removida do meu plano familiar por erro da equipe Spotify, pois moro no mesmo endereço que o titular da conta! 
  • Bittencourt
  • Spotify Star
  • 1039 Views
  • 3 replies
  • 0 likes
  • 1039 Views
  • 3 replies
  • 0 likes

Superuser Contribution Importing playlist to family plan

Ok we had a premium account that was shared between a few family members. The members had their own playlists. We have since upgraded to the family plan and we all made separate accounts aside from the initail parent account. So how do the childen ac...

  • Newbie
  • Ok we had a premium account that was shared between a few family members.  The members had their own playlists.  We have since upgraded to the family plan and we all made separate a...
  • Rodolfolopez
  • Casual Listener
  • 718 Views
  • 2 replies
  • 0 likes
  • 718 Views
  • 2 replies
  • 0 likes

Family Plan Export Playlist

We all used the same Premium Account. Which sucked as someone was always interupring and taking over the account to listen on thier device. I just signed up for Family Plan and sent the invites. How do we get all the playlist from the one account to ...

  • Newbie
  • We all used the same Premium Account.  Which sucked as someone was always interupring and taking over the account to listen on thier device.  I just signed up for Family Plan and sent the i...
  • Rodolfolopez
  • Casual Listener
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

family postal code

two of my family members got logged off their spotify and can`t get back in because it is asking for a postal code which i never put in and it is asking for one

  • Newbie
  • two of my family members got logged off their spotify and can`t get back in because it is asking for a postal code which i never put in and it is asking for one 
  • bramski1
  • Newbie
  • 3333 Views
  • 3 replies
  • 1 likes
  • 3333 Views
  • 3 replies
  • 1 likes