Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 166969 Views
  • 32 replies
  • 9 likes
  • 166969 Views
  • 32 replies
  • 9 likes

Can´t accept family Invite

Hello dear Spotify Community! I cannot accept a family Invite today wich is totaly annoying Anybody can help me with that? Greets and best wishes!

  • Newbie
  • Hello dear Spotify Community!    I cannot accept a family Invite today wich is totaly annoying 😄  Anybody can help me with that?   Greets and best wishes!
  • Bittencourt
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

Payment

Is it possible too pay Spotify for ever ? Just with one fee? Thx

  • Newbie
  • Is it possible too pay Spotify for ever ? Just with one fee? Thx
  • Nico
  • Community Legend
  • 329 Views
  • 1 replies
  • 0 likes
  • Payment Problems
  • 329 Views
  • 1 replies
  • 0 likes

Unable to add younger family member to Spotify Premium

Hi,My wife and I belong to my Spotify Premium for Family. I live in New Zealand, and my son has been waiting until he's old enough to join our Family account. He turned 12 a few days ago (which is the minimum legal age to join a Spotify Family outsid...

  • Casual Listener
  • Hi, My wife and I belong to my Spotify Premium for Family. I live in New Zealand, and my son has been waiting until he's old enough to join our Family account. He turned 12 a few days ago (which i...
  • Roscoe6262
  • Casual Listener
  • 379 Views
  • 1 replies
  • 1 likes
  • 379 Views
  • 1 replies
  • 1 likes

Premium Family Members having problem with my invitation

What is wrong Spotify Dev Team. I am paying your subscriptions but my members complain they can't confirm the invitation sent by their email what the **bleep** is the problem.

  • Casual Listener
  • What is wrong Spotify Dev Team. I am paying your subscriptions but my members complain they can't confirm the invitation sent by their email what the **bleep** is the problem. 😞
  • LeoRager
  • Community Legend
  • 688 Views
  • 3 replies
  • 1 likes
  • 688 Views
  • 3 replies
  • 1 likes

Addres in my spotify

Hello Everyone; We have a fmaliy account.Now I can not use my priemium accouny because of addres!We all live in same addres which is Çınar Mah. No:5 Bağcılar/İstanbul.Is there anyone for help me?This is so important for me.

  • Newbie
  • Hello Everyone;   We have a fmaliy account. Now I can not use my priemium accouny because of addres! We all live in same addres which is Çınar Mah. No:5 Bağcılar/İstanbul. Is there anyone f...
  • Bittencourt
  • Spotify Star
  • 531 Views
  • 1 replies
  • 0 likes
  • 531 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Family members automactically removed

Four of my family members were suddenly removed from premium(one is still fine) and when they enter the address and it keeps showing that can not be verified!But I am so sure that the address is correct!

  • Newbie
  • Four of my family members were suddenly removed from premium(one is still fine) and when they enter the address and it keeps showing that can not be verified!But I am so sure that the address is correct!
  • annienuriko
  • Newbie
  • 3403 Views
  • 8 replies
  • 1 likes
  • 3403 Views
  • 8 replies
  • 1 likes

Problema com o convite do plano familiar

Aderi ao plano família e até então estava tudo bem, até que meus pais não estavam mais tendo acesso ao Spotify, e verifiquei no site que eles não estavam mais conectados, depois enviei novamente o convite mas não consegui acessar, diz que o endereço ...

  • Newbie
  • Aderi ao plano família e até então estava tudo bem, até que meus pais não estavam mais tendo acesso ao Spotify, e verifiquei no site que eles não estavam mais conectados, depois enviei novamente o co...
  • Bittencourt
  • Spotify Star
  • 16339 Views
  • 34 replies
  • 0 likes
  • 16339 Views
  • 34 replies
  • 0 likes

Solved!! Como sair do plano família de alguém?

Uma pessoa está maliciosamente me impedindo de sair do plano família dela; ela não quer me remover dele e eu não consigo sair. Alguém sabe alguma solução? Urgente!

  • Newbie
  • Uma pessoa está maliciosamente me impedindo de sair do plano família dela; ela não quer me remover dele e eu não consigo sair. Alguém sabe alguma solução? Urgente!
  • Bittencourt
  • Spotify Star
  • 26887 Views
  • 1 replies
  • 0 likes
  • Familiar
    Family Member
    Premium
    PROBLEMAS
    sair
  • 26887 Views
  • 1 replies
  • 0 likes

premium family

good morning. I have subscribed Prmium Family and I’m 10,99 €/month but my family member cannot use the Premium plan on his phone since she receive an error.

  • Newbie
  • good morning. I have subscribed Prmium Family and I’m 10,99 €/month but my family member cannot use the Premium plan on his phone since she receive an error.   
  • Nico
  • Community Legend
  • 338 Views
  • 1 replies
  • 0 likes
  • 338 Views
  • 1 replies
  • 0 likes

Superuser Contribution cannot include family member in plan

I have the premium family subscription. I have sent an invite to my daughter MANY times now, and she is automatically being sent to MY original account. We have made sure that neither of us are logged in under my account at the time, but still unable...

  • Casual Listener
  • I have the premium family subscription.  I have sent an invite to my daughter MANY times now, and she is automatically being sent to MY original account.  We have made sure that neither o...
  • craig33wilson
  • Casual Listener
  • 401 Views
  • 2 replies
  • 0 likes
  • 401 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution unable to verify address in family premium

I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple attempts. Whenever I type in the correct address I alwa...

  • Newbie
  • I incorrectly typed the wrong zip code when spotify asked me to verify my address in an email. Now I am unable to join family premium even when the main account tried to re-invite me on multiple a...
  • raynocturne
  • Newbie
  • 48807 Views
  • 171 replies
  • 6 likes
  • Subscription
  • 48807 Views
  • 171 replies
  • 6 likes

Superuser Contribution Aile içi premium hakkında

Bir kaç aydır aile içi premium kullanıyordum ancak kredi kartı geç ödemesinden dolayı uyarı çıktı ve spotify kullanamadım. Uygulamada yer alan ödeme bilgilerini güncelle seçeneği ile tekrar ödeme yaptım ancak bu sefer sadece bir hesap için premium ge...

  • Newbie
  • Bir kaç aydır aile içi premium kullanıyordum ancak kredi kartı geç ödemesinden dolayı uyarı çıktı ve spotify kullanamadım.  Uygulamada yer alan ödeme bilgilerini güncelle seçeneği ile tekrar öde...
  • SergioDavid
  • Roadie
  • 424 Views
  • 1 replies
  • 0 likes
  • 424 Views
  • 1 replies
  • 0 likes

Superuser Contribution Musica descargada

Hola! He descargado musica cuando tenía Premium, pero solo me funciona en windows donde la descargué....cómo hago para tenerla en mi ipod?

  • Newbie
  • Hola! He descargado musica cuando tenía Premium, pero solo me funciona en windows donde la descargué....cómo hago para tenerla en mi ipod?
  • SergioDavid
  • Roadie
  • 232 Views
  • 1 replies
  • 0 likes
  • 232 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cant log in to family plan on new phone

Had family plan working fine on old phone, got new phone and now when I log in it says I am only on free version...

  • Newbie
  • Had family plan working fine on old phone, got new phone and now when I log in it says I am only on free version... 
  • SergioDavid
  • Roadie
  • 2836 Views
  • 1 replies
  • 0 likes
  • 2836 Views
  • 1 replies
  • 0 likes

Superuser Contribution SPotify me sacó del plan familiar

Yo estaba dentro de un plan familiar y justamente hoy mi cuenta apareció como gratis nuevamente, sin embargo la suscripción del titular sigue activa, y no entiendo qué pasó?

  • Newbie
  • Yo estaba dentro de un plan familiar y justamente hoy mi cuenta apareció como gratis nuevamente, sin embargo la suscripción del titular sigue activa, y no entiendo qué pasó?
  • SergioDavid
  • Roadie
  • 678 Views
  • 1 replies
  • 0 likes
  • f
  • 678 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium

Mi cuenta siempre fue premium y eh pagado la última cuota pero ahora solo tengo Spotify free

  • Newbie
  • Mi cuenta siempre fue premium y eh pagado la última cuota pero ahora solo tengo Spotify free 
  • SergioDavid
  • Roadie
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Premium for Family/unable to listen to our own music

Good eveningI upgraded this afternoon from Premium to Family Premium. I have followed the different steps. Still after 4 long hours of trying, only one music can be heard from 3 different devices. My husband and daughter have created new accounts. No...

  • Casual Listener
  • Good evening I upgraded this afternoon from Premium to Family Premium. I have followed the different steps. Still after 4 long hours of trying, only one music can be heard from 3 different devices....
  • Wall002
  • Casual Listener
  • 225 Views
  • 2 replies
  • 0 likes
  • 225 Views
  • 2 replies
  • 0 likes

Superuser Contribution Cannot add member to my family account

When I try to add a new family member, it asks me if I agree to add a member to the family of Amanda Benson (that I didn't know... as this is my family account). Then after filling form, it gives me always an error. Who is this person ?How to fix the...

  • Casual Listener
  • When I try to add a new family member, it asks me if I agree to add a member to the family of Amanda Benson (that I didn't know... as this is my family account). Then after filling form, it gives m...
  • MilkaCH
  • Casual Listener
  • 318 Views
  • 2 replies
  • 0 likes
  • 318 Views
  • 2 replies
  • 0 likes