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Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 161707 Views
  • 32 replies
  • 9 likes
  • 161707 Views
  • 32 replies
  • 9 likes

Only able to use one device in Family Premium account

I recently upgraded to the Family plan but when my wife (who received the invite and joined up) tried to use it on her iphone it said there was alrerady a device using Spotify (I was using it). Any ideas?

  • Newbie
  • I recently upgraded to the Family plan but when my wife (who received the invite and joined up) tried to use it on her iphone it said there was alrerady a device using Spotify (I was using it). Any ideas?
  • LeoRager
  • Community Legend
  • 263 Views
  • 1 replies
  • 0 likes
  • 263 Views
  • 1 replies
  • 0 likes

Solved!! Change the account: from member to owner in a new one

Hello, How do I leave from the familiar account member so I will be able to create a new one just for me? But i don't want to loose my stuffs (like playlist, history, link to the facebook and others).

  • Casual Listener
  • Hello,   How do I leave from the familiar account member so I will be able to create a new one just for me? But i don't want to loose my stuffs (like playlist, history, link to the facebook an...
  • Bethany_Dawn
  • Community Legend
  • 1985 Views
  • 5 replies
  • 0 likes
  • 1985 Views
  • 5 replies
  • 0 likes

Superuser Contribution Change from just-paid student to family

Hi I've had student discount premium and I've got an invitation for premium family. But my bill was paid 3 days ago. How is it now with the payment Do I lose the already paid money? Because the owner of the family has to pay for me probably right now...

  • Newbie
  • Hi   I've had student discount premium and I've got an invitation for premium family. But my bill was paid 3 days ago. How is it now with the payment  Do I lose the already paid m...
  • SergioDavid
  • Roadie
  • 504 Views
  • 1 replies
  • 0 likes
  • Payment
    Price
    Student
  • 504 Views
  • 1 replies
  • 0 likes

Superuser Contribution sheerid approved my account

Sheerid confirmed my account but I get this error when I click on the link they lead

  • Casual Listener
  • Sheerid confirmed my account but I get this error when I click on the link they lead
  • SergioDavid
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • Student
  • 384 Views
  • 1 replies
  • 0 likes

Superuser Contribution Wont let me accept my premium family membership.

Hi, I keep getting the error that I'm unable to join this family plan, which my house mate who I live with has invited me to ! please someone help, she has cancelled the invitation and re sent it multiple times with no success.

  • Newbie
  • Hi,   I keep getting the error that I'm unable to join this family plan, which my house mate who I live with has invited me to ! please someone help,   she has cancelled the i...
  • SergioDavid
  • Roadie
  • 384 Views
  • 1 replies
  • 0 likes
  • 384 Views
  • 1 replies
  • 0 likes

Problemas Plano Premium Familiar

Fiz o plano Premium Familiar, após o término do 1º mês grátis, foi renovado o plano, e ao mesmo tempo removeram um membro.Refiz todo o processo, enviei novamente o convite ao e-mail referente a conta da minha irmã, sem sucesso.O que fazer agora?Como ...

  • Newbie
  • Fiz o plano Premium Familiar, após o término do 1º mês grátis, foi renovado o plano, e ao mesmo tempo removeram um membro. Refiz todo o processo, enviei novamente o convite ao e-mail referente a con...
  • Bittencourt
  • Spotify Star
  • 273 Views
  • 1 replies
  • 0 likes
  • 273 Views
  • 1 replies
  • 0 likes

family plan

Hello, I was wondering. My family wants to switch to Spotify Family, but some of our members are already paid for the whole year because of a discount. Can we get our money back or what can we do?

  • Casual Listener
  • Hello, I was wondering. My family wants to switch to Spotify Family, but some of our members are already paid for the whole year because of a discount. Can we get our money back or what can we do?
  • Maxim
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Solved!! Pay for the year up front for family subscription?

Hi, Was wondering if there was a way of making a one of payment for the whole year for the family subscription rather than monthly? Thanks

  • Casual Listener
  • Hi,   Was wondering if there was a way of making a one of payment for the whole year for the family subscription rather than monthly?    Thanks 
  • leandrobanak
  • Newbie
  • 1268 Views
  • 4 replies
  • 1 likes
  • 1268 Views
  • 4 replies
  • 1 likes

Solved!!Superuser Contribution Two users cannot play at once on family plan

I have the Premium Family plan but for some reason me and my sister cannot listen to our own music at the same time. What can I do? Everytime she's listening to her music, it takes over my music and plays on my device & vice versa.

  • Newbie
  • I have the Premium Family plan but for some reason me and my sister cannot listen to our own music at the same time. What can I do? Everytime she's listening to her music, it takes over my music&n...
  • spedonkm
  • Music Fan
  • 715 Views
  • 2 replies
  • 0 likes
  • 715 Views
  • 2 replies
  • 0 likes

Superuser Contribution Can't unlink FB account from Spotify. It's saying I never opened an account without it when I did

Can't unlink FB account from Spotify. It's saying I never opened an account without it when I did. For some reason it appears that I have two separate Spotify accounts. But I got Spotify a year and a half ago I started off with one and I'm pretty sur...

  • Newbie
  • Can't unlink FB account from Spotify. It's saying I never opened an account without it when I did.  For some reason it appears that I have two separate Spotify accounts. But I got Spotify a yea...
  • Alfredo
  • Roadie
  • 572 Views
  • 1 replies
  • 0 likes
  • 572 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family Display Names

Is there a way to see my family members' display names. My son has two accounts - one is his current account and one is an old account that i do not need on my family subscruption. I want to remove one of them.

  • Casual Listener
  • Is there a way to see my family members' display names. My son has two accounts - one is his current account and one is an old account that i do not need on my family subscruption. I want to remove o...
  • Alfredo
  • Roadie
  • 468 Views
  • 1 replies
  • 0 likes
  • 468 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify family doesnt work

Hi. I want to join my family's premium family but it wont let me.The owner of the subscription added me, i accepted it and filled in my personal information. In he's account it says im active but when i want to listen to music on my phone it says i h...

  • Casual Listener
  • Hi.   I want to join my family's premium family but it wont let me. The owner of the subscription added me, i accepted it and filled in my personal information. In he's account it says i...
  • Alfredo
  • Roadie
  • 554 Views
  • 3 replies
  • 0 likes
  • 554 Views
  • 3 replies
  • 0 likes

Superuser Contribution Spotify Family, sharing adress, Playing on diffrent locations!

If i invite my mom an dad, we live toghter.Can i still play my music at work aswell, the same for my parents?Or will we get kicked out? Very little information about this problem!!!!

  • Newbie
  • If i invite my mom an dad, we live toghter. Can i still play my music at work aswell, the same for my parents? Or will we get kicked out?   Very little information about this problem!!!!
  • Alfredo
  • Roadie
  • 416 Views
  • 1 replies
  • 0 likes
  • 416 Views
  • 1 replies
  • 0 likes

Solved!!Superuser Contribution Premium Family changed to regular premium

I have two problems (well 3 if you count not being able to talk to someone to spotify to help resolve payment issues) First is that the spotify direct debit via iDeal doesn't work and I need to manually pay every month. Second, the premium family sub...

  • Newbie
  • ...eed to manually pay every month.  Second, the premium family subscription has suddenly changed to a regular premium account and it's not possible to switch back to Family for another month.
  • Alfredo
  • Roadie
  • 813 Views
  • 1 replies
  • 0 likes
  • 813 Views
  • 1 replies
  • 0 likes

no me deja aceptar invitacion familiar

espero por favor respuesta de spotify , hace algun tiempo en mi casa nos suscrubimos a un plan familiar al principio a todos nos funciono correcto, pero sin darme cuenta me llego un correo en donde me ponian un limite para verificar codigo postal com...

  • Newbie
  • espero por favor respuesta de spotify , hace algun tiempo en mi casa nos suscrubimos a un plan familiar al principio a todos nos funciono correcto, pero sin darme cuenta me llego un correo en donde m...
  • AngelRico
  • Casual Listener
  • 3831 Views
  • 8 replies
  • 2 likes
  • 3831 Views
  • 8 replies
  • 2 likes

Superuser Contribution Download to Android SD card on premium for family

Hi hope someone can help we have just downloaded Spotify Premium for family we have Android phones with large SD cards but the option to store downloaded songs on the SD card does not appear on the Spotify settings menu . I have uninstalled and reins...

  • Newbie
  • Hi hope someone can help we have just downloaded Spotify Premium for family we have Android phones with large SD cards but the option to store downloaded songs on the SD card does not appear on the S...
  • Alfredo
  • Roadie
  • 368 Views
  • 1 replies
  • 0 likes
  • 368 Views
  • 1 replies
  • 0 likes

How work spotify family

Hi, I'm Vincenzo and i use spotify from 1 year. Now i have the spotify premium....But there is my girlfriend, my cousin and etc that would do spotify family together.The problem is that: in the account optinios i don't see anything abount my address ...

  • Visitor
  • Hi, I'm Vincenzo and i use spotify from 1 year. Now i have the spotify premium.... But there is my girlfriend, my cousin and etc that would do spotify family together. The problem is that: in the a...
  • user-removed
  • Not applicable
  • 868 Views
  • 3 replies
  • 0 likes
  • 868 Views
  • 3 replies
  • 0 likes

2 Kere Ödeme Alındı!

Spotify öğrenci indirimi ile üye oldum, Ağustos 1 de 6,99TRY ödeme alındı, hesabım onaylanınca bir daha kart bilgisi istendi ve Ağustos 3 de yeniden 6,99TRY ödeme aldı.Spotify'a ulaşabileceğimiz hiç bir yer yok, bu nasıl kurum anlayışı? Sorunun çözül...

  • Casual Listener
  • Spotify öğrenci indirimi ile üye oldum, Ağustos 1 de 6,99TRY ödeme alındı, hesabım onaylanınca bir daha kart bilgisi istendi ve Ağustos 3 de yeniden 6,99TRY ödeme aldı. Spotify'a ulaşabileceğimiz hi...
  • Canerceylan
  • Newbie
  • 770 Views
  • 3 replies
  • 1 likes
  • 770 Views
  • 3 replies
  • 1 likes

Superuser Contribution Charged twice for one month.

I've been a Spotify member for years now and recently upgraded to the family plan. I haven't had a single problem with any billing or anything of that nature. But this past month I was charged normally at the end of the month (the 28th) the way I set...

  • Newbie
  • I've been a Spotify member for years now and recently upgraded to the family plan. I haven't had a single problem with any billing or anything of that nature. But this past month I was charged n...
  • SergioDavid
  • Roadie
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Premium Family Subscription, Facebook and Address

Hi! I would like help from the community, I have a family subscription (which I am the main user and paying) with my Spotify account opened with Facebook. I have shared the subscription with a family member (which lives in the same address), but now ...

  • Visitor
  • Hi! I would like help from the community, I have a family subscription (which I am the main user and paying) with my Spotify account opened with Facebook.  I have shared the subscription with a...
  • Maxim
  • Spotify Star
  • 358 Views
  • 1 replies
  • 0 likes
  • 358 Views
  • 1 replies
  • 0 likes