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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 173373 Views
  • 32 replies
  • 9 likes
  • 173373 Views
  • 32 replies
  • 9 likes

Spotify

Bom dia! Gostaria de saber porque meu spotify está bloqueado para o plano familiar, haja visto que já foi pago? Me ajudem por favor! Trabalho ouvindo música e preciso do meu spotify liberado! Muito obrigada!

  • Newbie
  • Bom dia! Gostaria de saber porque meu spotify está bloqueado para o plano familiar, haja visto que já foi pago?    Me ajudem por favor! Trabalho ouvindo música e preciso do meu spotify li...
  • HielFreitas
  • Casual Listener
  • 282 Views
  • 1 replies
  • 1 likes
  • 282 Views
  • 1 replies
  • 1 likes

I can't get the 7 day premium trial

I made a new email today and I'm trying to get the 7 day free trial (note I had a previous account with a different email , and when I click on 'get a free trial' it just pops up with the 30 day trial . (I don't have a credit card)

  • Newbie
  • I made a new email today and I'm trying to get the 7 day free trial (note I had a previous account with a different email , and when I click on 'get a free trial' it just pops up with the 30 day tria...
  • Maxim
  • Spotify Star
  • 278 Views
  • 1 replies
  • 1 likes
  • 278 Views
  • 1 replies
  • 1 likes

CHANGE PAYMENT METHOD FOR SPOTIFY FAMILY

I want to subscribe to family premium, but I can't pay via paypal, visa or master since I don't have one of those. Is there another way I can pay?

  • Newbie
  • I want to subscribe to family premium, but I can't pay via paypal, visa or master since I don't have one of those. Is there another way I can pay?
  • Maxim
  • Spotify Star
  • 275 Views
  • 1 replies
  • 0 likes
  • 275 Views
  • 1 replies
  • 0 likes

Solved!! Multiple users, multiple sonos speakers

Hiya, in our home we have a number of Sonos speakers all connected to Spotify. And we are more than one person. It regularly happens that my wife is listening to Spotify on the Sonos speaker in the living room while I want to listen to Spotify on the...

  • Regular
  • ...aughter wants to listen to Spotify on the Sonos speaker in her room.   My understanding is that the family plan allows each USER to have their own stream -- but I am more interested that e...
  • Keanu_C
  • Community Legend
  • 11290 Views
  • 6 replies
  • 0 likes
  • 11290 Views
  • 6 replies
  • 0 likes

I can´t accept invitation for Premium Family

I cant accept the invitation for Premium family. I just come to my dads account page. What should we do?

  • Casual Listener
  • I cant accept the invitation for Premium family. I just come to my dads account page. What should we do?     
  • Bittencourt
  • Spotify Star
  • 323 Views
  • 1 replies
  • 0 likes
  • 323 Views
  • 1 replies
  • 0 likes

Problemas no plano familiar

Bom dia, tenho um plano familiar há mais de um ano. Como moro em uma pensão há a troca das pessoas de onde moro. Fiz o registro das novas pessoas e logo apos que fiz o pagamento, deu erro e elas voltaram a ser spotify free.Os emails emails sao:*snip*...

  • Regular
  • Bom dia, tenho um plano familiar há mais de um ano. Como moro em uma pensão há a troca das pessoas de onde moro. Fiz o registro das novas pessoas e logo apos que fiz o pagamento, deu erro e elas volt...
  • Bittencourt
  • Spotify Star
  • 402 Views
  • 2 replies
  • 0 likes
  • 402 Views
  • 2 replies
  • 0 likes

Trocar nome de usuário

Olá!Gostaria de alterar meu nome de usuário e o e-mail do meu cadastro.Quando fiz o cadastro, usei o nome do setor do meu trabalho mas agora quero desvincular.Faço login sempre via Facebook.Não localizei onde substituir.Obrigada

  • Newbie
  • Olá! Gostaria de alterar meu nome de usuário e o e-mail do meu cadastro. Quando fiz o cadastro, usei o nome do setor do meu trabalho mas agora quero desvincular. Faço login sempre via Facebook. N...
  • Bittencourt
  • Spotify Star
  • 658 Views
  • 1 replies
  • 0 likes
  • 658 Views
  • 1 replies
  • 0 likes

If I have a premium code why can't I join

I have a Family account. Spotify couldn't verify my address. My brother resent me the invite, but they woulnd't let me joing because they couldn't verify my address, even though when I click the invite and enter the address. And why make it so hard t...

  • Casual Listener
  • I have a Family account.     Spotify couldn't verify my address.  My brother resent me the invite, but they woulnd't let me joing because they couldn't verify my address, even t...
  • RossMark
  • Casual Listener
  • 351 Views
  • 3 replies
  • 0 likes
  • 351 Views
  • 3 replies
  • 0 likes

Fui removido do meu plano familiar sem justificativas

Fui removido ontem a noite, sem mais nem menos, do plano familia em que fazia parte. Estou tentando voltar há muito tempo e so aparece a mensagem que não posso fazer parte desse plano, sem nenhuma explicação a mais. Quero soluções reais para o meu pr...

  • Newbie
  • Fui  removido ontem a noite, sem mais nem menos, do plano familia em que fazia parte. Estou tentando voltar há muito tempo e so aparece a mensagem que não posso fazer parte desse plano, sem nenh...
  • Bittencourt
  • Spotify Star
  • 3965 Views
  • 1 replies
  • 0 likes
  • 3965 Views
  • 1 replies
  • 0 likes

Superuser Contribution Family members disappeared out of account

I had to update my payment cc today and all the family members in my account disappeared! Where did they go? Its a total pain in the **bleep** to put them in, do I have to go through the process again or are they stored someplace?

  • Newbie
  • I had to update my payment cc today and all the family members in my account disappeared! Where did they go? Its a total pain in the **bleep** to put them in, do I have to go through the process a...
  • Chris
  • Spotify
  • 1460 Views
  • 3 replies
  • 3 likes
  • 1460 Views
  • 3 replies
  • 3 likes

Spotify Premium for Family and Hulu

I have a Spotify family premium account (14..99/mnth) and I have a Hulu Limited Commercial Account (7.99 /mnth). I had both of these before they were packaged toghether. Despite both of them being packaged now, I am being billed for both, how do I re...

  • Casual Listener
  • I have a Spotify family premium account (14..99/mnth) and I have a Hulu Limited Commercial Account (7.99 /mnth).  I had both of these before they were packaged toghether.   Despite both o...
  • 브라이언
  • Regular
  • 1858 Views
  • 2 replies
  • 0 likes
  • 1858 Views
  • 2 replies
  • 0 likes

Solved!! Plan familiar

Hola. Antes tenía a algunos miembros dentro del plan familiar, pero al mes los sacó del plan porque no coincidia la dirección. Ahora intento ingresarlos de nuevo, con los mismos datos, pero no me deja, pero sí a miembros que no estuvieron incluidos e...

  • Newbie
  • Hola. Antes tenía a algunos miembros dentro del plan familiar, pero al mes los sacó del plan porque no coincidia la dirección. Ahora intento ingresarlos de nuevo, con los mismos datos, pero no me dej...
  • Laiaf
  • Casual Listener
  • 5698 Views
  • 30 replies
  • 3 likes
  • Account
    Premium
  • 5698 Views
  • 30 replies
  • 3 likes

Plano Familia

Meu irmão criou uma conta no spotify e um tempo depois adquiriu o plano familia. Mandou o convite para três membros da família, verifiquei no meu email a mensagem do convite e vi que enviaram um código de convite. Cliquei para aceitar e me mandaram p...

  • Newbie
  • Meu irmão criou uma conta no spotify e um tempo depois adquiriu o plano familia. Mandou o convite para três membros da família, verifiquei no meu email a mensagem do convite e vi que enviaram um códi...
  • Bittencourt
  • Spotify Star
  • 759 Views
  • 1 replies
  • 0 likes
  • 759 Views
  • 1 replies
  • 0 likes

Family membership issue

I am using spotify for years... and I ended up marrying. As I wanted to have a family account it turned out I didn't remember my account address information after all years... 6-7?? Now I couldn't achieve to get a family account for me and my wife. I...

  • Casual Listener
  • I am using spotify for years... and I ended up marrying. As I wanted to have a family account it turned out I didn't remember my account address information after all years... 6-7?? Now I couldn't a...
  • Bittencourt
  • Spotify Star
  • 463 Views
  • 1 replies
  • 0 likes
  • Family Members
    Family Plan
  • 463 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cambiar administrador de plan familiar

Como puedo cambiar el administrador de mi plan familiar? Anteriormente estaba mi hermana y yo en el plan lo cancele pasados 3 meses.Ahora que lo vuevo a contratar mi hermana aparece como administrador de la cuenta (fue desde mi cuenta en donde se rea...

  • Newbie
  • Como puedo cambiar el administrador de mi plan familiar?   Anteriormente estaba mi hermana y yo en el plan lo cancele pasados 3 meses. Ahora que lo vuevo a contratar mi hermana aparece como a...
  • ddedaniiasanz
  • Newbie
  • 7235 Views
  • 3 replies
  • 1 likes
  • Account
    Premium
    Subscription
  • 7235 Views
  • 3 replies
  • 1 likes

Superuser Contribution Problem adding family member

I'm trying to add my girlfriend who lives with me in the same house, but when she tries to register she can not.

  • Newbie
  • I'm trying to add my girlfriend who lives with me in the same house, but when she tries to register she can not.
  • Aimee_T
  • Roadie
  • 368 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 368 Views
  • 1 replies
  • 0 likes

pagamento

Nao conseguiram identificar meu pagamento do plano familiar premium esse mês e estou sem o serviço, gostaria de saber se aconteceu algo

  • Newbie
  • Nao conseguiram identificar meu pagamento do plano familiar premium esse mês e estou sem o serviço, gostaria de saber se aconteceu algo
  • Bittencourt
  • Spotify Star
  • 293 Views
  • 1 replies
  • 0 likes
  • 293 Views
  • 1 replies
  • 0 likes

How free premium forever?

Please help how to get free premium? Thank you for your reply: Tamasika12

  • Newbie
  • Please help how to get free premium? Thank you for your reply: Tamasika12
  • Maxim
  • Spotify Star
  • 750 Views
  • 1 replies
  • 0 likes
  • 750 Views
  • 1 replies
  • 0 likes

Problema con invitacion plan familiar

Hola, tengo soy administador de mi cuenta familiar, quiero invitar a mi hermano, pero no me da la opcion de invitar a travez de enlace por ende tengo que invitarlo por correo, le mando la invitacion pero al correo de el no le llega nada, a donde tien...

  • Newbie
  • Hola, tengo soy administador de mi cuenta familiar, quiero invitar a mi hermano, pero no me da la opcion de invitar a travez de enlace por ende tengo que invitarlo por correo, le mando la invitacion ...
  • Sophyponcfnts
  • Newbie
  • 1301 Views
  • 4 replies
  • 1 likes
  • 1301 Views
  • 4 replies
  • 1 likes

Solved!! Spotify premium family with Prepaid

How do you pay a Spotify family subscription with a Spotify prepaid card?

  • Visitor
  • How do you pay a Spotify family subscription with a Spotify prepaid card?
  • Skit_an
  • Newbie
  • 3435 Views
  • 2 replies
  • 0 likes
  • Premium
    prepaid
    Spotify
  • 3435 Views
  • 2 replies
  • 0 likes