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Premium Family

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Forum Posts

Superuser Contribution How to re-invite a family member?

I'm not able to let my son (and other family members) rejoin my family plan after he didn't verify his account as requested by an email sent by you a few days ago. I tried even sending him a new invitation to a different email address. The message is...

Newbie

I'm not able to let my son (and other family members) rejoin my family plan after he didn't verify his account as requested by an email sent by you a few days ago.   I tried even sending him a...

SergioDavid

Roadie

976 Views

2 replies

0 likes

  • 976 Views
  • 2 replies
  • 0 likes

Superuser Contribution 2 inci ay için premiuma yükseltmek için ödeme yaptım

*snip* hesabım öğrenci hesabı premium sürem bittiği için tekrar ödeme yaptım bugün 11.05.2018 hesabımdan param kesildi ama hala premiuma gecemedim daha öncede böyle olmustu çok karışık bir sistemi var bir türlü premiuma geçmiyor veya 2 inci kez para ...

Newbie

*snip* hesabım öğrenci hesabı premium sürem bittiği için tekrar ödeme yaptım bugün 11.05.2018 hesabımdan param kesildi ama hala premiuma gecemedim daha öncede böyle olmustu çok karışık bir sistemi va...

SergioDavid

Roadie

241 Views

1 replies

0 likes

  • 241 Views
  • 1 replies
  • 0 likes

logging in

I just got a new phone and my spotify got logged out on my phone. i tried putting in the password and username and it didnt work. I reset the password and it took me back to the old account i had previously. i recently updated to premium with my a st...

Visitor

I just got a new phone and my spotify got logged out on my phone. i tried putting in the password and username and it didnt work. I reset the password and it took me back to the old account i had pre...

Luke

Spotify Star

191 Views

1 replies

0 likes

  • 191 Views
  • 1 replies
  • 0 likes

Solved!! Can't create family subscription from israel

Hello spotify community!Spotify recently opened their services in israel. Before that i had an australian account but i wanted to start paying in israeli shekels, and at the same time start a family subscription with my family. When i started the pro...

Visitor

Hello spotify community! Spotify recently opened their services in israel. Before that i had an australian account but i wanted to start paying in israeli shekels, and at the same time start a family...

Maxim

Spotify Star

389 Views

1 replies

0 likes

  • 389 Views
  • 1 replies
  • 0 likes

Superuser Contribution LOS USUARIOS DE MI PLAN FAMILIAR HAN SIDO ELIMINADOS AUTOMATICAMENTE Y NO PUEDEN REINGRESAR AL OLAN

Buenas noches, hace un mes que contraté el servicio de plan familiar premium, no hubo ningún problema hasta el día de hoy, los miembros de mi plan no pueden ingresar por alguna extraña razon les sale el mensaje "no es posible sumarte a este plan fami...

Visitor

Buenas noches, hace un mes que contraté el servicio de plan familiar premium, no hubo ningún problema hasta el día de hoy, los miembros de mi plan no pueden ingresar por alguna extraña razon les sale...

Alfredo

Roadie

230 Views

1 replies

0 likes

  • 230 Views
  • 1 replies
  • 0 likes

Superuser Contribution No funciona plan familiar

El titular del plan familiar me envía la invitación para ser parte del plan premium y no se me acepta, alguien sabe por qué?

Newbie

El titular del plan familiar me envía la invitación para ser parte del plan premium y no se me acepta, alguien sabe por qué?

Alfredo

Roadie

264 Views

1 replies

0 likes

  • 264 Views
  • 1 replies
  • 0 likes

Superuser Contribution Eliminan a los usuarios de mi plan familiar premium aún cuando vivimos en la misma caa.

Hola, buenas noches. Para mí es una pena el tener que presentar una queja y un problema como éste, yo y mi familia contamos con el plan familiar premium pero lo que sucede es que al cumplir el mes, Spotify nos envía un correo electrónico pidiendo que...

Newbie

Hola, buenas noches. Para mí es una pena el tener que presentar una queja y un problema como éste, yo y mi familia contamos con el plan familiar premium pero lo que sucede es que al cumplir el mes, S...

Alfredo

Roadie

309 Views

1 replies

0 likes

  • 309 Views
  • 1 replies
  • 0 likes

Superuser Contribution Invitation to Spotify Premium

I sent an invitation to join Premium to my son, he accepted and logged into his account. The account is still showing as free and not part of our Premium family plan. What am I doing wrong?

Newbie

I sent an invitation to join Premium to my son, he accepted and logged into his account. The account is still showing as free and not part of our Premium family plan. What am I doing wrong?

Alfredo

Roadie

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Permiun

Öğrenci için premium satın aldım e posta geldi onayladım ama kullanamıyorum tekrar almamı istiyor

Newbie

Öğrenci için premium satın aldım e posta geldi onayladım ama kullanamıyorum tekrar almamı istiyor   

Alfredo

Roadie

224 Views

1 replies

0 likes

  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Débité sans être bonné

Bonjour,Hier j'ai voulu essayer Spotify Premium. Étant étudiant en 1ère année de BTS, je me suis tourné vers le tarif étudiant. Seulement, ce n'est qu'APRÈS avoir entré mes coordonnées bancaires que je me rend compte avec stupeur que les lycées ne fi...

Newbie

Bonjour, Hier j'ai voulu essayer Spotify Premium. Étant étudiant en 1ère année de BTS, je me suis tourné vers le tarif étudiant. Seulement, ce n'est qu'APRÈS avoir entré mes coordonnées bancaires qu...

Alfredo

Roadie

367 Views

1 replies

0 likes

  • 367 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement étudiant

Bonjour, Mon statut étudiant a été accepté néanmoins l'abonnement n'est toujours pas fonctionnel et lorsque je souhaite effectuer de nouveau la manip cela m'indique que je bénéficie déjà de l'offre. Pouvez-vous me guider face à ce petit problème ? Bo...

Newbie

Bonjour,  Mon statut étudiant a été accepté néanmoins l'abonnement n'est toujours pas fonctionnel et lorsque je souhaite effectuer de nouveau la manip cela m'indique que je bénéficie déj...

Alfredo

Roadie

243 Views

1 replies

0 likes

  • 243 Views
  • 1 replies
  • 0 likes

Superuser Contribution It does not confirm the invitation

My father send me invitation but when I filld the form It does not confirm the invitation

Newbie

My father send me invitation but when I filld the form It does not confirm the invitation

Alfredo

Roadie

222 Views

1 replies

0 likes

  • 222 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with premium family

I need help, two people from my family plan are often unlinked, we created another account for them and after a few days again the same problem happens, could anyone help me?

Newbie

I need help, two people from my family plan are often unlinked, we created another account for them and after a few days again the same problem happens, could anyone help me?

Alfredo

Roadie

205 Views

1 replies

0 likes

  • 205 Views
  • 1 replies
  • 0 likes

Superuser Contribution Arrêt de mon compte spotify family

Bonjour, j'ai un compte spotify famille, il s’est interrompu alors que je n’ai rien demandé et que je n’ai jamais eu de problème de paiement. Que dois je faire pour que mon abonnement se réactive tel qu'il était? Merci de m'informer de la raison de c...

Newbie

Bonjour, j'ai un compte spotify famille,  il s’est interrompu alors que je n’ai rien demandé et que je n’ai jamais eu de problème de paiement. Que dois je faire pour que mon abonnement se réacti...

Alfredo

Roadie

425 Views

1 replies

0 likes

  • 425 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with premium family

Hello, I’m having problems to add my sister in the family plan. She received an email where Spotify was not able to verify the address and now I can’t add her again. We live at the same house so I don’t know what this happened. What do I have to do? ...

Newbie

Hello, I’m having problems to add my sister in the family plan. She received an email where Spotify was not able to verify the address and now I can’t add her again. We live at the same house so I d...

Alfredo

Roadie

329 Views

1 replies

0 likes

  • 329 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Türkiye Öğrenci İndirimi Sorunu

Öğrenci indiriminden yararlanmak için formu doldurup kart bilgilerini girdim ama karşıma çıkan sayfada sadece üniversite öğrencilerinin olduğu bi kampanya olduğunu gördüm.Kartımdan bana doğrulama gelmeden para çekildi ve iptal edemediğim için çekilme...

Casual Listener

Öğrenci indiriminden yararlanmak için formu doldurup kart bilgilerini girdim ama karşıma çıkan sayfada sadece üniversite öğrencilerinin olduğu bi kampanya olduğunu gördüm.Kartımdan bana doğrulama gel...

ulothrix

Newbie

333 Views

3 replies

0 likes

Student
  • 333 Views
  • 3 replies
  • 0 likes

Errore pagina per attivare Spotify Family.

Voglio attivare Spotify Family. Link alla pagina per attivare Spotify Premium mi dice la che la pagina non è piu disponibile. Come fare?

Visitor

Voglio attivare Spotify Family.  Link alla pagina per attivare Spotify Premium mi dice la che la pagina non è piu disponibile. Come fare?  

user-removed

Not applicable

420 Views

2 replies

0 likes

  • 420 Views
  • 2 replies
  • 0 likes

Superuser Contribution Rogers no longer offering Spotify

How do I start my account? As of June 4th Rogers no longer offers Spotify? How do I transfer my account now? I have the family plan, with three lines I just don’t want my service interrupted when they stop the offer. Please help,

Newbie

How do I start my account? As of June 4th Rogers no longer offers Spotify? How do I transfer my account now? I have the family plan, with three lines I just don’t want my service interrupted when t...

Wortsy

Newbie

2200 Views

2 replies

0 likes

  • 2200 Views
  • 2 replies
  • 0 likes

Removed from Spotify family

Some days ago i received an email asking me to confirm my address for the Spotify family plan. I did it and website said everything was ok. Today i received another email saying that my address could not be confirmed, and my Spotify plan was changed ...

Visitor

Some days ago i received an email asking me to confirm my address for the Spotify family plan. I did it and website said everything was ok. Today i received another email saying that my address c...

HelaCool

Newbie

301 Views

1 replies

0 likes

  • 301 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conocer los datos que Spotify almacena de mí.

Hola, deseo conocer la dirección registrada en mi plan familiar, soy el titular, siempre leo que no es posible visualizar pero en el manejo y tratamiento de la información Spotify está obligado a informar que tipo de datos tienen de mi, agradezco su ...

Casual Listener

Hola, deseo conocer la dirección registrada en mi plan familiar, soy el titular, siempre leo que no es posible visualizar pero en el manejo y tratamiento de la información Spotify está obligado a inf...

SergioDavid

Roadie

250 Views

1 replies

0 likes

  • 250 Views
  • 1 replies
  • 0 likes