Problems with premium family

[vhendala]

I need help, two people from my family plan are often unlinked, we created another account for them and after a few days again the same problem happens, could anyone help me?

[Alfredo]

Hey @vhendala, welcome to the community!

Right now, all members of the Premium for Family plan must live in the same billing address as stated on our T&Cs.

If they aren't able to validate the email address, they won't be able to join at all. In this case, they can still get the regular Premium subscription here.

All the best.