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Get help verifying your Premium for Family.
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
70511 Views
62 replies
4 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
48059 Views
19 replies
4 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
189626 Views
264 replies
32 likes
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
27693 Views
44 replies
4 likes
I do not know how my family members can verify that we are in the same address? Where can we check what is our registered address?
I do not know how my family members can verify that we are in the same address? Where can we check what is our registered address?
Spotify Star
393 Views
1 replies
0 likes
I have a problem with the invitations in the family plan, when I send the invitations and my brothers try to accept, the web puts a message that it is not possible to accept the invitation.I already tried to send the invitation again and canceling it...
I have a problem with the invitations in the family plan, when I send the invitations and my brothers try to accept, the web puts a message that it is not possible to accept the invitation. I a...
Roadie
343 Views
3 replies
0 likes
O pagamento de duas contas que pago pelo meu cartao de credito foi debitado da minha conta, porém continuo recebendo mensagem, onde dizem que o pagamento ainda nao foi feito. Como proceder?
O pagamento de duas contas que pago pelo meu cartao de credito foi debitado da minha conta, porém continuo recebendo mensagem, onde dizem que o pagamento ainda nao foi feito. Como proceder?
Spotify Star
229 Views
1 replies
0 likes
Good afternoon,I understand that upgrading my current account to a family account would save all of my playlists and saved information would go with me, but would it be possible to merge another accounts information to the family account? For instanc...
Good afternoon, I understand that upgrading my current account to a family account would save all of my playlists and saved information would go with me, but would it be possible to merge another a...
Community Legend
4485 Views
1 replies
0 likes
The invite I've sent to my girlfriend, who lives at the same residence as me, is not working. Would there be any setting existing outside of the spotify app which would limit her from connecting?
The invite I've sent to my girlfriend, who lives at the same residence as me, is not working. Would there be any setting existing outside of the spotify app which would limit her from connecting?&nbs...
Regular
669 Views
6 replies
0 likes
Bom dia. Eu possuo o plano familiar através da minha esposa, mas o pagamento está caindo no meu cartão e no cartão dela. Fui verificar na conta dela aonde estava apontando a forma de pagamento e estava direcionado para o cartão dela. Gostaria de sabe...
Bom dia. Eu possuo o plano familiar através da minha esposa, mas o pagamento está caindo no meu cartão e no cartão dela. Fui verificar na conta dela aonde estava apontando a forma de pagamento e esta...
Spotify Star
552 Views
3 replies
0 likes
After i Updated to Spotify Family and did my family as apart of the family, my friends feed won't update anymore and does my family's friend feedsAny Idea how to fix this problem?
After i Updated to Spotify Family and did my family as apart of the family, my friends feed won't update anymore and does my family's friend feeds Any Idea how to fix this problem?
Community Legend
296 Views
1 replies
2 likes
Öğrenci olarak satın aldım para hesabımda çekilde premiun hesaba geçmedi yardım lütfen
Öğrenci olarak satın aldım para hesabımda çekilde premiun hesaba geçmedi yardım lütfen
Roadie
234 Views
1 replies
0 likes
Eu alterei a forma de pagamento trocando o cartão de crédito porém meus familiares desapareceram do plano familiar. O que fazer?
Eu alterei a forma de pagamento trocando o cartão de crédito porém meus familiares desapareceram do plano familiar. O que fazer?
Spotify Star
200 Views
1 replies
0 likes
Cadastrei 5 pessoas no plano familiar e todas sumiram. Agora nao consigo cadastra-los novamente.
Cadastrei 5 pessoas no plano familiar e todas sumiram. Agora nao consigo cadastra-los novamente.
Roadie
225 Views
1 replies
0 likes
Diversas vezes tento fazer a assinatura do plano familiar, porem em nenhuma delas finaliza, para mim informa "Falha no pagamento, tente novamente" porem já faz mais de mês isso, já troquei de nevegador e etc, completei os dados conforme o titular do ...
Diversas vezes tento fazer a assinatura do plano familiar, porem em nenhuma delas finaliza, para mim informa "Falha no pagamento, tente novamente" porem já faz mais de mês isso, já troquei de nevegad...
Roadie
248 Views
1 replies
0 likes
Hi,Curently I have a student account and I would like to subscribe to a family account till next october when I will go back to student. Is it possible ?In fact, my sister cannot yet subscribe to a student account but can do it in october.Who can hel...
Hi, Curently I have a student account and I would like to subscribe to a family account till next october when I will go back to student. Is it possible ? In fact, my sister cannot yet subscribe t...
Roadie
302 Views
3 replies
0 likes
i just set up a family plan account . I have sent invites to my wife, son and daughter that all live with me. My son and daughter received their invites but my wife hasn't received hers. I have double and tripled checked the her email and everything ...
i just set up a family plan account . I have sent invites to my wife, son and daughter that all live with me. My son and daughter received their invites but my wife hasn't received hers. I...
Spotify Star
340 Views
1 replies
0 likes
MerhabalarÖğrenci üyeliği almak için kart bilgilerimi doldurdum sonrasında öğrenci olduğuma dair dosya isteyince bende sayfayı kapattım sonrasında tekrar bilgilerimi girdim ve hesabımdan 2 kez ücret kesilmiş gözüküyor birinin iadesini nasıl alabiliri...
Merhabalar Öğrenci üyeliği almak için kart bilgilerimi doldurdum sonrasında öğrenci olduğuma dair dosya isteyince bende sayfayı kapattım sonrasında tekrar bilgilerimi girdim ve hesabımdan 2 kez ücre...
Roadie
416 Views
1 replies
0 likes
Hola solo por una duda, acabo de contratar el plan familiar y quería saber si las demás personas que agrege podrán ver quién está agregado en la cuenta o solo yo (administrador)No quisiera que vieran quien está agregado a la cuenta familiar quisiera ...
Hola solo por una duda, acabo de contratar el plan familiar y quería saber si las demás personas que agrege podrán ver quién está agregado en la cuenta o solo yo (administrador) No quisiera que vier...
Roadie
512 Views
1 replies
0 likes
I am trying to get to my hulu page from spotify and there is no "Go To Hulu" button. It says that hulu is connected but if I go to the spotify website it is not linked to my account. Please help!
I am trying to get to my hulu page from spotify and there is no "Go To Hulu" button. It says that hulu is connected but if I go to the spotify website it is not linked to my account. Please hel...
Roadie
1064 Views
1 replies
0 likes
Hi, my sons Amazon Echo will not connect to his Spotify account, which is part of a family account,. Any ideas to silve this.Thanks
Hi, my sons Amazon Echo will not connect to his Spotify account, which is part of a family account,. Any ideas to silve this. Thanks
Roadie
357 Views
2 replies
0 likes
Hola! intento mandarle invitación de Spotify a mi familiar y no le llega. Vamos días intentando y nada. El correo es hotmail, está correcto. Ya revisamos en todas las carpetas de hotmail (**bleep**, no deseados) y nada.
Hola! intento mandarle invitación de Spotify a mi familiar y no le llega. Vamos días intentando y nada. El correo es hotmail, está correcto. Ya revisamos en todas las carpetas de hotmail (**bl...
Roadie
674 Views
1 replies
0 likes
Why can't my brother and i connect to our mother's family plan?
Why can't my brother and i connect to our mother's family plan?
Roadie
362 Views
2 replies
0 likes
Dear Spotify, I share a Family account with my sisters and brothers. This morning, without warning, we found ourselves unable to login. Our accounts have been changed to 'free' accounts. I don't know what happenend, I am not behind on payment and can...
Dear Spotify, I share a Family account with my sisters and brothers. This morning, without warning, we found ourselves unable to login. Our accounts have been changed to 'free' accounts. I d...
Roadie
1481 Views
1 replies
0 likes
