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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

Casual Listener

JillianWilkie

Regular

179714 Views

32 replies

9 likes

  • 179714 Views
  • 32 replies
  • 9 likes

Superuser Contribution Problems with premium family

I need help, two people from my family plan are often unlinked, we created another account for them and after a few days again the same problem happens, could anyone help me?

Newbie

I need help, two people from my family plan are often unlinked, we created another account for them and after a few days again the same problem happens, could anyone help me?

Alfredo

Roadie

196 Views

1 replies

0 likes

  • 196 Views
  • 1 replies
  • 0 likes

Superuser Contribution Arrêt de mon compte spotify family

Bonjour, j'ai un compte spotify famille, il s’est interrompu alors que je n’ai rien demandé et que je n’ai jamais eu de problème de paiement. Que dois je faire pour que mon abonnement se réactive tel qu'il était? Merci de m'informer de la raison de c...

Newbie

Bonjour, j'ai un compte spotify famille,  il s’est interrompu alors que je n’ai rien demandé et que je n’ai jamais eu de problème de paiement. Que dois je faire pour que mon abonnement se réacti...

Alfredo

Roadie

417 Views

1 replies

0 likes

  • 417 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with premium family

Hello, I’m having problems to add my sister in the family plan. She received an email where Spotify was not able to verify the address and now I can’t add her again. We live at the same house so I don’t know what this happened. What do I have to do? ...

Newbie

Hello, I’m having problems to add my sister in the family plan. She received an email where Spotify was not able to verify the address and now I can’t add her again. We live at the same house so I d...

Alfredo

Roadie

321 Views

1 replies

0 likes

  • 321 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Türkiye Öğrenci İndirimi Sorunu

Öğrenci indiriminden yararlanmak için formu doldurup kart bilgilerini girdim ama karşıma çıkan sayfada sadece üniversite öğrencilerinin olduğu bi kampanya olduğunu gördüm.Kartımdan bana doğrulama gelmeden para çekildi ve iptal edemediğim için çekilme...

Casual Listener

Öğrenci indiriminden yararlanmak için formu doldurup kart bilgilerini girdim ama karşıma çıkan sayfada sadece üniversite öğrencilerinin olduğu bi kampanya olduğunu gördüm.Kartımdan bana doğrulama gel...

ulothrix

Newbie

318 Views

3 replies

0 likes

Student
  • 318 Views
  • 3 replies
  • 0 likes

Errore pagina per attivare Spotify Family.

Voglio attivare Spotify Family. Link alla pagina per attivare Spotify Premium mi dice la che la pagina non è piu disponibile. Come fare?

Visitor

Voglio attivare Spotify Family.  Link alla pagina per attivare Spotify Premium mi dice la che la pagina non è piu disponibile. Come fare?  

user-removed

Not applicable

408 Views

2 replies

0 likes

  • 408 Views
  • 2 replies
  • 0 likes

Superuser Contribution Rogers no longer offering Spotify

How do I start my account? As of June 4th Rogers no longer offers Spotify? How do I transfer my account now? I have the family plan, with three lines I just don’t want my service interrupted when they stop the offer. Please help,

Newbie

How do I start my account? As of June 4th Rogers no longer offers Spotify? How do I transfer my account now? I have the family plan, with three lines I just don’t want my service interrupted when t...

Wortsy

Newbie

2170 Views

2 replies

0 likes

  • 2170 Views
  • 2 replies
  • 0 likes

Removed from Spotify family

Some days ago i received an email asking me to confirm my address for the Spotify family plan. I did it and website said everything was ok. Today i received another email saying that my address could not be confirmed, and my Spotify plan was changed ...

Visitor

Some days ago i received an email asking me to confirm my address for the Spotify family plan. I did it and website said everything was ok. Today i received another email saying that my address c...

HelaCool

Newbie

286 Views

1 replies

0 likes

  • 286 Views
  • 1 replies
  • 0 likes

Superuser Contribution Conocer los datos que Spotify almacena de mí.

Hola, deseo conocer la dirección registrada en mi plan familiar, soy el titular, siempre leo que no es posible visualizar pero en el manejo y tratamiento de la información Spotify está obligado a informar que tipo de datos tienen de mi, agradezco su ...

Casual Listener

Hola, deseo conocer la dirección registrada en mi plan familiar, soy el titular, siempre leo que no es posible visualizar pero en el manejo y tratamiento de la información Spotify está obligado a inf...

SergioDavid

Roadie

245 Views

1 replies

0 likes

  • 245 Views
  • 1 replies
  • 0 likes

Superuser Contribution I can not get into a Premium Family Plan

Every time I try to register to join the plan, this message appears: You can not join this Premium Family Plan!

Newbie

Every time I try to register to join the plan, this message appears: You can not join this Premium Family Plan!

SergioDavid

Roadie

203 Views

1 replies

0 likes

  • 203 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify Türkiye Öğrenci İndirimi Sorunu

Merhaba! Bugün(07.05.2018)Öğrenci Üyeliğinize kayıt oldum, hesabımdan -6.99 tl çekilmesi gerekirken -7.28tl çekildi . Buna rağmen hâlâ üyelik olarak Spotify Free gözüküyor. Üyelik kabul edildi mi? Edilmediyse hesabımdan neden para çekildi? Umarım ger...

Newbie

Merhaba! Bugün(07.05.2018)Öğrenci Üyeliğinize kayıt oldum, hesabımdan -6.99 tl çekilmesi gerekirken -7.28tl çekildi . Buna rağmen hâlâ üyelik olarak Spotify Free gözüküyor. Üyelik kabul edildi mi? Ed...

SergioDavid

Roadie

289 Views

1 replies

0 likes

  • 289 Views
  • 1 replies
  • 0 likes

Superuser Contribution ı dont have premium but ı can use spotfy like premium just ı cant pass the promos

ı dont have premium but ı can use spotfy like premium just ı cant pass the promos but ın my telephone ı have just 4 due to pass songs

Newbie

ı dont have premium but ı can use spotfy like premium just ı cant pass the promos but ın my telephone ı have just 4  due to pass songs

SergioDavid

Roadie

180 Views

1 replies

0 likes

  • 180 Views
  • 1 replies
  • 0 likes

Superuser Contribution Spotify not adding the family

Hello, I have spotify family but when i send an invitation to my family and they try to connect, spotify says there's an error.Thanks for your help

Newbie

Hello, I have spotify family but when i send an invitation to my family and they try to connect, spotify says there's an error. Thanks for your help

SergioDavid

Roadie

199 Views

1 replies

0 likes

  • 199 Views
  • 1 replies
  • 0 likes

Superuser Contribution Ich kann meine Familie nicht zu premium einladen.

Ich habe die premium-family auf mich angemeldet, kann aber die Familienmitglieder nicht einladen, weil die letzte Aktivierung noch keine zwölf Monate her ist. Mein Sohn hatte sie vorher, kann sie aber nicht mehr bezahlen. Was sollen wir jetzt machen?

Newbie

Ich habe die premium-family auf mich angemeldet, kann aber die Familienmitglieder nicht einladen, weil die letzte Aktivierung noch keine zwölf Monate her ist. Mein Sohn hatte sie vorher, kann sie a...

SergioDavid

Roadie

298 Views

1 replies

0 likes

  • 298 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problems with family premium

I have problem with family premium spotify. My husband upgraded his premium to family premium. I created for myself own account and now i dont know what to do next.. I have got that inviting email to join family premium but my account doesnt regorniz...

Newbie

I  have problem with family premium spotify. My husband upgraded his premium to family premium.  I created for myself own account and now i dont  know what to do  next.. I have g...

SergioDavid

Roadie

213 Views

1 replies

0 likes

  • 213 Views
  • 1 replies
  • 0 likes

Superuser Contribution Üvey kardeş Aile üyeliği katılamama

Merhabalar üvey kardeşim ile aynı adreste yaşıyorum ve bilgileri doğru girdiğim halde benim aile üyeliğime giremiyor. Önceden aile uyeliginde vardı sonrasında çıkarılmış. Bu benim tarafımdan yapilmadi. Daha alamıyorum. Ne yapabilirim ?

Newbie

Merhabalar üvey kardeşim ile aynı adreste yaşıyorum ve bilgileri doğru girdiğim halde benim aile üyeliğime giremiyor. Önceden aile uyeliginde vardı sonrasında çıkarılmış. Bu benim tarafımdan yapilmad...

SergioDavid

Roadie

513 Views

1 replies

0 likes

  • 513 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci indirimi ödeme sorunu

Merhaba öğrenci indirimi için kart bilgilerimi verdim ve gerekli belgeleri gönderdim. Kaç günde onaylanma işlemi gerçekleşir acaba? Ayrıca onaylanmazsa hesaptan para çekebilir mi?

Newbie

Merhaba öğrenci indirimi için kart bilgilerimi verdim ve gerekli belgeleri gönderdim. Kaç günde onaylanma işlemi gerçekleşir acaba? Ayrıca onaylanmazsa hesaptan para çekebilir mi?

SergioDavid

Roadie

211 Views

1 replies

0 likes

  • 211 Views
  • 1 replies
  • 0 likes

Does the family account come with Hulu?

I want to switch to the family account but I don't want to lose the Hulu subscription. Does the family account still include Hulu?

Newbie

I want to switch to the family account but I don't want to lose the Hulu subscription. Does the family account still include Hulu?

mackeyjab

Newbie

17000 Views

4 replies

4 likes

  • 17000 Views
  • 4 replies
  • 4 likes

Superuser Contribution My sister cant accept the invite to our family plan.

I am trying to get my sister added back onto my family plan (the subscription failed to go through when my card linked to it was incorrectly flagged as compromised so I had to start again with the subscription). She gets to the bit where she has to t...

Newbie

I am trying to get my sister added back onto my family plan (the subscription failed to go through when my card linked to it was incorrectly flagged as compromised so I had to start again with the s...

Melody

Spotify

583 Views

3 replies

0 likes

  • 583 Views
  • 3 replies
  • 0 likes

Superuser Contribution Problem Spotify Family

I need to add my family to the Spotify Family account and I get an error, I need to solve that, I can not do anything but write emails for such a simple mistake, I feel annoyed.

Newbie

I need to add my family to the Spotify Family account and I get an error, I need to solve that, I can not do anything but write emails for such a simple mistake, I feel annoyed.

SergioDavid

Roadie

353 Views

3 replies

0 likes

  • 353 Views
  • 3 replies
  • 0 likes