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Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 168472 Views
  • 32 replies
  • 9 likes
  • 168472 Views
  • 32 replies
  • 9 likes

Superuser Contribution Todos vivimos en un mismo hogar pero no nos validan el Premium familiar

Hola,Todos de mi familia vivimos en un mismo hogar sin embargo, El paquete de "Spotify Familiar" nos han dado de baja a todos excepto al titular porque no nos pueden verificar. Como podemos solucionar esto

  • Newbie
  • Hola, Todos de mi familia vivimos en un mismo hogar sin embargo, El paquete de "Spotify Familiar" nos han dado de baja a todos excepto al titular porque no nos pueden verificar. Como podemos solucio...
  • Alfredo
  • Roadie
  • 192 Views
  • 1 replies
  • 0 likes
  • 192 Views
  • 1 replies
  • 0 likes

Superuser Contribution Can't add family member

When my son tries to accept the invitiation that I sent, it takes us to the payment screen we can't enter in the number to redeem the subscription.

  • Newbie
  • When my son tries to accept the invitiation that I sent, it takes us to the payment screen we can't enter in the number to redeem the subscription.     
  • Alfredo
  • Roadie
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Superuser Contribution Unable to connect back to Premium Account

I have subscribed to Premium account on my previous phone, but somehow after I changed my phone, I was on free trial. Trying to resubscribe for premium, but it doesn't work.

  • Casual Listener
  • I have subscribed to Premium account on my previous phone, but somehow after I changed my phone, I was on free trial. Trying to resubscribe for premium, but it doesn't work. 
  • Alfredo
  • Roadie
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Superuser Contribution Descarga no permitida

hola buenas tardes tengo un plan familiar con solo 3 dispositivos y en uno ya no me deja descargar que porque ya están ocupados los dispositivos Quiero saber porque pasa esto si se supone que por algo se realiza él pago para poder descargar musica

  • Newbie
  • hola buenas tardes tengo un plan familiar con solo 3 dispositivos y en uno ya no me deja descargar que porque ya están ocupados los dispositivos  Quiero saber porque pasa esto si se supone que ...
  • Alfredo
  • Roadie
  • 1072 Views
  • 1 replies
  • 1 likes
  • 1072 Views
  • 1 replies
  • 1 likes

Solved!! No es posible unirte a este Plan Familiar!!!!!!

Hola Mi hermano no se puede unir al plan familiar. Todo el rato con este problema. ALGUIEN NOS PUEDE AYUDAR? Este es el error que aparece No es posible unirte a este Plan Familiar.No hemos podido confirmar que vivas en el mismo domicilio que el titul...

  • Newbie
  • Hola   Mi hermano no se puede unir al plan familiar. Todo el rato con este problema.  ALGUIEN NOS PUEDE AYUDAR?   Este es el error que aparece   No es posible unirte a este...
  • osornios
  • Spotify Star
  • 23382 Views
  • 17 replies
  • 0 likes
  • 23382 Views
  • 17 replies
  • 0 likes

Superuser Contribution Premium for family

I had premium with a student discount and then at the end of the year with the discount I got premium for family. How can I stop the student discount so that I do not have to pay for it and for premium for family? I thought it was automatic but I rec...

  • Newbie
  • I had premium with a student discount and then at the end of the year with the discount I got premium for family. How can I stop the student discount so that I do not have to pay for it and for p...
  • Alfredo
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Hola tengo una duda,yo formaba parte de un plan familiar pero no me di cuenta de que había que verificar cuenta y ahora ya me saco y no se que hacer

  • Visitor
  • Hola tengo una duda,yo formaba parte de un plan familiar pero no me di cuenta de que había que verificar cuenta y ahora ya me saco  y no se que hacer 
  • Alfredo
  • Roadie
  • 210 Views
  • 1 replies
  • 0 likes
  • 210 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiu Familia

BUENAS, NECESITO AYUDA POR QUE SACARARON A UN MIEMBRO DE LA FAMILIA DEL PLAN FAMILIAR Y NO DEJA VOLVER A INGRESARLO

  • Newbie
  • BUENAS, NECESITO AYUDA POR QUE SACARARON A UN MIEMBRO DE LA FAMILIA DEL PLAN FAMILIAR Y NO DEJA VOLVER A INGRESARLO
  • Alfredo
  • Roadie
  • 250 Views
  • 1 replies
  • 0 likes
  • 250 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo adquirir el plan Familiar.

Anteriormente yo contaba con un plan familiar con mis roommates viviendo en Argentina. Ahora vivo en México con mi familia y quiero adquirir el plan familiar con los que vivimos en mi casa. Ya me cambié de dirección y CP y estoy utilizando tarjeta de...

  • Visitor
  • Anteriormente yo contaba con un plan familiar con mis roommates viviendo en Argentina. Ahora vivo en México con mi familia y quiero adquirir el plan familiar con los que vivimos en mi casa. Ya me cam...
  • Alfredo
  • Roadie
  • 209 Views
  • 1 replies
  • 0 likes
  • 209 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Family Plan invites do not work

Hi Spotify! Can't help but start with a rant - your support approach is just atrocious. Really, best you can offer even paying customers is post on a message board? Not to mention how long it took me to understand there is nothing else. Please do som...

  • Newbie
  • ...t took me to understand there is nothing else. Please do something about it.   Back to the problem - I established Family Plan about two years back and first additional family memeber joined b...
  • Alfredo
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with secondary account

I have a problem with premium family.The others account are cancelled by my plan, and they can’t back.Spotify can you help me??

  • Visitor
  • I have a problem with premium family. The others account are cancelled by my plan, and they can’t back. Spotify can you help me??
  • Alfredo
  • Roadie
  • 236 Views
  • 1 replies
  • 0 likes
  • 236 Views
  • 1 replies
  • 0 likes

Help sending invites to my family

I am the owner of a premium acct. when I click the email sent by Spotify to send invites it takes me to a login. When I log in it tells me to see the owner of the acct? What am I doing wrong?!?

  • Newbie
  • I am the owner of a premium acct.  when I click the email sent by Spotify to send invites it takes me to a login. When I log in it tells me to see the owner of the acct? What am I doing wrong?!?
  • Luke
  • Spotify Star
  • 307 Views
  • 1 replies
  • 0 likes
  • 307 Views
  • 1 replies
  • 0 likes

Spotify Premium for college

Good Morning! I registered for Spotify Premium for college. The amount has already been discounted at the limit of my credit card but my account in the application is still free. How to proceed?

  • Newbie
  • Good Morning! I registered for Spotify Premium for college. The amount has already been discounted at the limit of my credit card but my account in the application is still free. How to proceed?
  • MattSuda
  • Spotify Star
  • 343 Views
  • 1 replies
  • 0 likes
  • 343 Views
  • 1 replies
  • 0 likes

Solved!! Family Members kicked out of Premium

Now I have seen this question asked before, but the answer was to get into the chat support, which doesn't seem to be a thing anymore.I recently got a Spotify Family Account, but my family members have apparently been "unable to verify" that we share...

  • Regular
  • Now I have seen this question asked before, but the answer was to get into the chat support, which doesn't seem to be a thing anymore. I recently got a Spotify Family Account, but my family m...
  • MattSuda
  • Spotify Star
  • 737 Views
  • 1 replies
  • 0 likes
  • Family premium account
  • 737 Views
  • 1 replies
  • 0 likes

Signing in

HI, I have created an account after my husband upgraded from his premier to family plan. I log on and cannot see where to put the invite code to change my account from free to family. It asks for me to enter payment details as well, but he has alread...

  • Newbie
  • HI, I have created an account after my husband upgraded from his premier to family plan. I log on and cannot see where to put the invite code to change my account from free to family. It asks for m...
  • MattSuda
  • Spotify Star
  • 228 Views
  • 1 replies
  • 0 likes
  • 228 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accept Invitation for spotify family

Hi!I upgraded from Premiumto family and sent the invitation to my kids. They are using the spotify app but didnt have their own account. I told them to log out. I created apassword. They received the emial and went on the “accept invite” button ans w...

  • Newbie
  • Hi! I upgraded from Premium to family and sent the invitation to my kids. They are using the spotify app but didnt have their own account. I told them to log out. I created a password. They r...
  • SergioDavid
  • Roadie
  • 297 Views
  • 1 replies
  • 0 likes
  • 297 Views
  • 1 replies
  • 0 likes

Solved!! Premium to Family account

Dear reader, Recently I convinced my father to try Spotify, like I promised him he does use it very often lately. After a tryout he wanted to get an premium account also but since we're family we can use the discount which we did. Now I'm connected t...

  • Newbie
  • ...e're family we can use the discount which we did. Now I'm connected to my fathers account because he's the owner of the mainaccount. As you may expect my own premium account is not in need a...
  • MattSuda
  • Spotify Star
  • 360 Views
  • 1 replies
  • 0 likes
  • 360 Views
  • 1 replies
  • 0 likes

paypal no longer available as a payment method

its time to renew my subscrition but i do not get a paypal option. please help

  • Newbie
  • its time to renew my subscrition but i do not get a paypal option. please help
  • MattSuda
  • Spotify Star
  • 377 Views
  • 1 replies
  • 0 likes
  • paypal
  • 377 Views
  • 1 replies
  • 0 likes

Superuser Contribution kredi kartımdan para çekildi ama premiuma geçemedim

Kredi kartımdan 6.99 TRY çekilmesine karşın hesap dökümünde görünüyor, benim hesabım premiuma yükseltilmedi. Ne yapmam gerek?

  • Newbie
  • Kredi kartımdan 6.99 TRY çekilmesine karşın hesap dökümünde görünüyor, benim hesabım premiuma yükseltilmedi. Ne yapmam gerek?
  • SergioDavid
  • Roadie
  • 282 Views
  • 1 replies
  • 0 likes
  • 282 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family expired, availed again, can't join

My sister availed for Spotify Premium for Family and my girlfriend and I join. When the said premium expired, she availed of it again, invited me and my girlfriend, but this time my girlfriend and I cannot join. It keeps saying that we are unable to ...

  • Newbie
  • My sister availed for Spotify Premium for Family and my girlfriend and I join. When the said premium expired, she availed of it again, invited me and my girlfriend, but this time my girlfriend and I...
  • SergioDavid
  • Roadie
  • 682 Views
  • 1 replies
  • 0 likes
  • Expired
    Unable to join
  • 682 Views
  • 1 replies
  • 0 likes