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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 173188 Views
  • 32 replies
  • 9 likes
  • 173188 Views
  • 32 replies
  • 9 likes

Öğrenci bilgilerin başka bir Spotify hesabına bağlı uyarısı.

Spotify öğrenci premium için başvurdum. Öğrenciliğim doğrulandı fakat satın almaya devam edince "öğrenci bilgilerin başka bir Spotify hesabına bağlı." uyarısı alıyorum ve bir türlü alamıyorum.

  • Newbie
  • Spotify öğrenci premium için başvurdum. Öğrenciliğim doğrulandı fakat satın almaya devam edince "öğrenci bilgilerin başka bir Spotify hesabına bağlı." uyarısı alıyorum ve bir türlü alamıyorum.
  • Böyükparmaksız
  • Newbie
  • 1587 Views
  • 1 replies
  • 1 likes
  • 1587 Views
  • 1 replies
  • 1 likes

Family plan israel

Thanks Spotify for launching in Israel. Today I have Apple Music account with family bundle. I cannot afford to pay for 5 Spotify accounts which is 5 times more than Apple family bundle. Can you provide family bundle?

  • Casual Listener
  • Thanks Spotify for launching in Israel. Today I have Apple Music account with family bundle. I cannot afford to pay for 5 Spotify accounts which is 5 times more than Apple family bundle. Can you p...
  • Invictus2
  • Casual Listener
  • 5004 Views
  • 35 replies
  • 52 likes
  • 5004 Views
  • 35 replies
  • 52 likes

Superuser Contribution C'ant add a family menber

I am trying to add a family member ( my father) in my account. When my father try to accept the invitation on Email, it brings him on the paiment page and it dosnt accept the invitation.

  • Newbie
  • I am trying to add a family member ( my father) in my account. When my father try to accept the invitation on Email, it brings him on the paiment page and it dosnt accept the invitation. 
  • ZullyB
  • Roadie
  • 283 Views
  • 1 replies
  • 0 likes
  • 283 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas para realizar pago

Al intentar realizar el pago me aparece la siguiente leyenda: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago" Lo intentè con otras tarjetas y en diferentes dìas pero siempre es el mismo resultado..

  • Newbie
  • Al intentar realizar el pago me aparece la siguiente leyenda: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago" Lo intentè con otras tarjetas y en diferentes dìas pero ...
  • ZullyB
  • Roadie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Help, unable to add family members into plan

Hi, i sent invites out to my family but they are unable to join through my link. What should i do now. Thanks,Sheck

  • Visitor
  • Hi,   i sent invites out to my family but they are unable to join through my link. What should i do now.   Thanks, Sheck
  • user-removed
  • Not applicable
  • 416 Views
  • 4 replies
  • 0 likes
  • 416 Views
  • 4 replies
  • 0 likes

Problema con plan familiar

Quiero agregar a mi Señora al plan, vivimos en el mismo dimicilio.El problema es cuando recibe el correo de invitacion, ingresa sus datos, pero al momento de enviar los datos, este le manda un mensaje indicando que es imposible agregarla al plan fami...

  • Newbie
  • Quiero agregar a mi Señora al plan, vivimos en el mismo dimicilio. El problema es cuando recibe el correo de invitacion, ingresa sus datos, pero al momento de enviar los datos, este le manda un mens...
  • Huts_
  • Newbie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Aile premium adres sorunu

Arkadas aylardir ayni is aile premiumunda randuman alamiyorum ailemin hesaplari durduk yere iptal oluyor yanyana gelmeden duzelmiyor benden baska anlayan yok ve simdide bitane daha iptal olmus ama yeniden aileye alamiyorum sebebi nedir ?

  • Casual Listener
  • Arkadas aylardir ayni is aile premiumunda randuman alamiyorum ailemin hesaplari durduk yere iptal oluyor yanyana gelmeden duzelmiyor benden baska anlayan yok ve simdide bitane daha iptal olmus ama ye...
  • Mstfcsr41
  • Casual Listener
  • 836 Views
  • 2 replies
  • 2 likes
  • 836 Views
  • 2 replies
  • 2 likes

Spotify familia

Ola, bom dia... eu moro na France et tenho um filha sue mora no Brasil, eu queria fazer o plano familia, mas pelo jeito, minha filha nao vai poder utilizar, pois ela nao mora no mesmo teto que eu... o que fazer?

  • Newbie
  • Ola, bom dia... eu moro na France et tenho um filha sue mora no Brasil, eu queria fazer o plano familia, mas pelo jeito, minha filha nao vai poder utilizar, pois ela nao mora no mesmo teto que eu... ...
  • Bittencourt
  • Spotify Star
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Problema no plano família

Boa noite! Sou titular do plano família, inclui meu irmão no plano e ele ficou o período conseguindo usar, porém ele não está conseguindo logar pelo meu plano mais. Está aparecendo que ele não pode fazer parte dessa conta premium, teria condição de o...

  • Newbie
  • Boa noite! Sou titular do plano família, inclui meu irmão no plano e ele ficou o período conseguindo usar, porém ele não está conseguindo logar pelo meu plano mais. Está aparecendo que ele não pode f...
  • Bittencourt
  • Spotify Star
  • 395 Views
  • 1 replies
  • 0 likes
  • 395 Views
  • 1 replies
  • 0 likes

problemas de ativaçao da conta premium

Eu ja paguei o boleto porem nao esta ativando minha conta premium, gostaria de alguma solução pra isso

  • Newbie
  • Eu ja paguei o boleto porem nao esta ativando minha conta premium, gostaria de alguma solução pra isso 
  • Bittencourt
  • Spotify Star
  • 435 Views
  • 1 replies
  • 0 likes
  • d
  • 435 Views
  • 1 replies
  • 0 likes

Can't sign up new user

I'm trying to sign up my kid on my family plan, but when I enter his info on the website and do the annoying captcha thing, I get a spinning "working" circle that just sits there forever. When I try through the Android app, I get an error that says "...

  • Newbie
  • I'm trying to sign up my kid on my family plan, but when I enter his info on the website and do the annoying captcha thing, I get a spinning "working" circle that just sits there forever. When I t...
  • prforeman
  • Casual Listener
  • 38348 Views
  • 31 replies
  • 0 likes
  • Premium
  • 38348 Views
  • 31 replies
  • 0 likes

Superuser Contribution I'm not able to accept Spotify family invite

I've been using Spotify for over 2 years now. Since all my friends in my flat use Spotify, we decided to get Spotify Family premium subscription. I've been in it for a month now, I came to another country for vacation and when I checked Spotify it lo...

  • Casual Listener
  • I've been using Spotify for over 2 years now. Since all my friends in my flat use Spotify, we decided to get Spotify Family premium subscription. I've been in it for a month now, I came to another c...
  • Lill-Evy
  • Newbie
  • 770 Views
  • 3 replies
  • 0 likes
  • 770 Views
  • 3 replies
  • 0 likes

Superuser Contribution I just upgraded from premium to family

I added a family member and they confirmed from email. There was no way to setup the acount from the confirmation. I now have my family member with a free account and get get them added to family account? How do you get a family member added new. How...

  • Newbie
  • I added a family member and they confirmed from email.  There was no way to setup the acount from the confirmation.  I now have my family member with a free account and get get them added t...
  • user-removed
  • Not applicable
  • 270 Views
  • 1 replies
  • 0 likes
  • 270 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se verifico mi dirección.

Hola! Mi mamá compró el paquete familiar me mando la invitación y pude acceder, hoy me llego un correo donde me avisan que ya no tengo premium porque no se verifico mi dirección que debo hacer?

  • Newbie
  • Hola! Mi mamá compró el paquete familiar me mando la invitación y pude acceder, hoy me llego un correo donde me avisan que ya no tengo premium porque no se verifico mi dirección    que de...
  • user-removed
  • Not applicable
  • 309 Views
  • 1 replies
  • 0 likes
  • 309 Views
  • 1 replies
  • 0 likes

Spotify premium not working on iphone

So i recently joined a family plan (probably sometime last month) and i ran it on both my laptop and phone, but for some reason i went to listen on my phone today and premium is gone, i can’t listen offline, no unlimited skips, etc. If anyone could h...

  • Newbie
  • So i recently joined a family plan (probably sometime last month) and i ran it on both my laptop and phone, but for some reason i went to listen on my phone today and premium is gone, i can’t l...
  • Luke
  • Spotify Star
  • 249 Views
  • 1 replies
  • 0 likes
  • 249 Views
  • 1 replies
  • 0 likes

Family premium

Hey! I have a question. We’ve been trying to send an invitation to the mail of one of the members, but the thing is, that we’ve already send 3 invitations, and none of them appear in the mail of the person invited. What should we do?

  • Newbie
  • Hey! I have a question. We’ve been trying to send an invitation to the mail of one of the members, but the thing is, that we’ve already send 3 invitations, and none of them appear in the mail of the ...
  • Maxim
  • Spotify Star
  • 257 Views
  • 1 replies
  • 0 likes
  • 257 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Mi hermano fue sacado del plan familiar y al momento de ingresar a su correo y darle en "verificar tu cuenta" no nos da ninguna solucion, solo nos lleva a spotify familiar sin dejarnos verificar.

  • Casual Listener
  • Mi hermano fue sacado del plan familiar y al momento de ingresar a su correo y darle en "verificar tu cuenta" no nos da ninguna solucion, solo nos lleva a spotify familiar sin dejarnos verificar. &n...
  • ram372
  • Newbie
  • 234 Views
  • 1 replies
  • 0 likes
  • 234 Views
  • 1 replies
  • 0 likes

Changing music preferences

Hi, I have family premium but my son has used my account accidentally instead of his own account and now I have all his punk music choices in my daily music...... Can you please delete all my preferences so I can start from scratch again ? Many thank...

  • Newbie
  • Hi, I have family premium but my son has used my account accidentally instead of his own account and now I have all his punk music choices in my daily music......  Can you please delete all my p...
  • MattSuda
  • Spotify Star
  • 3668 Views
  • 1 replies
  • 0 likes
  • 3668 Views
  • 1 replies
  • 0 likes

Family on Alexa

We have a family account (me and my husband each have an account). When my kids listen to Alexa at home they take over my account while I’m at work. How do I keep this from happening?

  • Newbie
  • We have a family account (me and my husband each have an account). When my kids listen to Alexa at home they take over my account while I’m at work. How do I keep this from happening? 
  • MattSuda
  • Spotify Star
  • 221 Views
  • 1 replies
  • 0 likes
  • 221 Views
  • 1 replies
  • 0 likes

Can't add family member - Error: wrong address

Even though my wife is putting in our correct address in the email to join our family plan it still states she is putting in the wrong address. Can someone please help with this? The help contact page is currently down so I can't contact Spotify dire...

  • Newbie
  • Even though my wife is putting in our correct address in the email to join our family plan it still states she is putting in the wrong address. Can someone please help with this? The help contact p...
  • MattSuda
  • Spotify Star
  • 557 Views
  • 1 replies
  • 0 likes
  • 557 Views
  • 1 replies
  • 0 likes