Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
77404 Views
64 replies
7 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Newbie
95068 Views
72 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Casual Listener
77935 Views
43 replies
9 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Casual Listener
208878 Views
267 replies
35 likes
I have been sent an invitiation to join my mother's premium family account, however when I accept the invitation, I am always brought back to the subscription page and am not able to open my own account. I have tried logging out of her account and re...
I have been sent an invitiation to join my mother's premium family account, however when I accept the invitation, I am always brought back to the subscription page and am not able to open my own a...
Roadie
965 Views
1 replies
1 likes
I need to invite a family member, but Spotify isn't recognizing me as the owner of the Premiumn for Family account.
I need to invite a family member, but Spotify isn't recognizing me as the owner of the Premiumn for Family account.
Roadie
1639 Views
1 replies
0 likes
Hi I’ve signed up for 3month premium for 99p each time I try to play an album on google home it’s saying I’ve not got premium
Hi I’ve signed up for 3month premium for 99p each time I try to play an album on google home it’s saying I’ve not got premium
Roadie
489 Views
1 replies
0 likes
Öğrenci indirimine üye oldum ödememi yaptım sheer id okulumu onaylattırdım ama hesabım hala free gözüküyor ne yapabilirim ?
Öğrenci indirimine üye oldum ödememi yaptım sheer id okulumu onaylattırdım ama hesabım hala free gözüküyor ne yapabilirim ?
Roadie
421 Views
1 replies
0 likes
I have a family subscription and out of nowhere two of my members have trouble logging in, first it said their email is not registered to any account, then when they logged in through facebook (same email address as in the invitation), it appears as ...
I have a family subscription and out of nowhere two of my members have trouble logging in, first it said their email is not registered to any account, then when they logged in through facebook (s...
Roadie
1073 Views
1 replies
0 likes
Hi all, I've previously registered my spotofy with my old email address which I've deleted a few months ago. Recently, I've joined one of my family members for the family premium account, however, after joining the premium, I'm unable to change my em...
Hi all, I've previously registered my spotofy with my old email address which I've deleted a few months ago. Recently, I've joined one of my family members for the family premium account, h...
Roadie
2219 Views
1 replies
0 likes
Porqué el único medí en Argentina para tener spotify es con tarjeta de crédito??????? Cuando van a cambiar eso? Algunos no queremos atarnos a deudas y menos en esta época
Porqué el único medí en Argentina para tener spotify es con tarjeta de crédito??????? Cuando van a cambiar eso? Algunos no queremos atarnos a deudas y menos en esta época
Roadie
662 Views
1 replies
0 likes
I had to change my MC and then when I renewed my payment, it only withdrew for regular premium and not for family... Why? I'm not interested in paying dubble to get it again. Can I just pay the difference? How?
I had to change my MC and then when I renewed my payment, it only withdrew for regular premium and not for family... Why? I'm not interested in paying dubble to get it again. Can I just pay t...
Roadie
329 Views
1 replies
0 likes
I`m trying to get a family plan with my family members, but when I invite them any of them is able to accept the invitation.I don't really want to create a new account just to get the address al over again
I`m trying to get a family plan with my family members, but when I invite them any of them is able to accept the invitation. I don't really want to create a new account just to get the a...
Roadie
363 Views
1 replies
0 likes
Hi! I have premium familiar plan, and I entered WRONG ADDRESS and i need to change urgent!! Beacuse when I invite people to join they need to put the address I entered and I dont remember. How can I Fix that?< Screenshot removed for security >
Hi! I have premium familiar plan, and I entered WRONG ADDRESS and i need to change urgent!! Beacuse when I invite people to join they need to put the address I entered and I dont remember. How can I ...
Roadie
430 Views
1 replies
0 likes
Hi i need some help, we lost our premium features because we live in a contry with out postal code (Honduras), my dad had already complained and they told us that they would re-verify our account because our postal code but today i lost my premium. S...
Hi i need some help, we lost our premium features because we live in a contry with out postal code (Honduras), my dad had already complained and they told us that they would re-verify our account bec...
Roadie
366 Views
1 replies
0 likes
Hola, estoy suscrito desde marzo 2018 al plan Premium, para lo cual hice la compra y pago anual. Ahora quisiera migrar al plan familiar, y quisera saber si solo tendre que pagar la diferencia de costos de estos planes, y de ser el caso quisiera pagar...
Hola, estoy suscrito desde marzo 2018 al plan Premium, para lo cual hice la compra y pago anual. Ahora quisiera migrar al plan familiar, y quisera saber si solo tendre que pagar la diferencia de cost...
Roadie
984 Views
1 replies
0 likes
I want to set up premium for family, but spotify's premium for family link seems to be unreachable. https://www.spotify.com/us/family/ This first link works, but if you click the "get started button" spotify send you to a "we're all mixed up" message...
I want to set up premium for family, but spotify's premium for family link seems to be unreachable. https://www.spotify.com/us/family/ This first link works, but if you click t...
Casual Listener
442 Views
2 replies
0 likes
hi there, regard on the Family Monthly subscription. this is my 2nd month of subscription.. just want to check why i still need to re-invited my family member to re-join this Plan? and on the payment wise.. can it be paying one time off via Credit ca...
hi there, regard on the Family Monthly subscription. this is my 2nd month of subscription.. just want to check why i still need to re-invited my family member to re-join this Plan? a...
Roadie
649 Views
1 replies
0 likes
I know I set it up on my email account - but when I log in I get a message saying:"Spotify PremiumYour account is part of a family plan, please refer to the Premium for Family owner to manage your plan."So what's going on? I want to add a couple of m...
I know I set it up on my email account - but when I log in I get a message saying: "Spotify Premium Your account is part of a family plan, please refer to the Premium for Family owner to m...
Casual Listener
7787 Views
20 replies
0 likes
Spotify Usernamehori.lisaPlanFamily PremiumCountry USADeviceIphone 7+Operating SystemiOS 11 My Question or Issue I am trying to add my daughter to our family plan so she can download and listen to music on her IPod 5th gen, but when we try to email h...
Spotify Username hori.lisa Plan Family Premium Country USA Device Iphone 7+ Operating System iOS 11 My Question or Issue I am trying to add my daughter to our family p...
Spotify Star
406 Views
1 replies
0 likes
Hola, buen día, hace una semana que me viene llegando el mail de que no pueden procesar el pago con mi tarjeta de credito, lo vengo pagando hace años con la misma. Hablé con Visa y me dijeron que ellos no tienen ningún problema con la TC y que mi TC ...
Hola, buen día, hace una semana que me viene llegando el mail de que no pueden procesar el pago con mi tarjeta de credito, lo vengo pagando hace años con la misma. Hablé con Visa y me dijeron q...
Newbie
8119 Views
3 replies
2 likes
Cree mi cuenta de Spotify en Ecuador, donde vivo, hace mucho timepo. Viaje a Esados Unidos y utilice una promocion que decia que me daba 2 meses premium gratis, puse una tarjeta de credito de Panama y pude ser premium. Un mes despues de ir a Estados ...
Cree mi cuenta de Spotify en Ecuador, donde vivo, hace mucho timepo. Viaje a Esados Unidos y utilice una promocion que decia que me daba 2 meses premium gratis, puse una tarjeta de credito de Panama ...
Newbie
49367 Views
27 replies
3 likes
You make us pay for a subscription that needs multiple instances of the same address. As it is now, i need to know what i wrote... like for example Street Number: 35, 13th or 35 13th. We all know the reason for why we cant see it. You lose money, but...
...e are 5 members. Same adress, same country and each paying for the family package. Which by te way. Was started today. We need it for our Restaurant, home gym and children. Fix t...
Spotify Star
625 Views
1 replies
0 likes
Spotify Usernamechristiaan.portengenPlanPremiumCountryNetherlandsDeviceIphone/Windows Laptop My Question or Issue Hello, I live with my girlfriend on the same address and we want a family account. However she has her own premium account with her inte...
...he same address and we want a family account. However she has her own premium account with her internet provider. By that time she has uploaded all her own music in her spotify library. To be able to j...
Spotify Star
374 Views
1 replies
0 likes
