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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 119560 Views
  • 32 replies
  • 8 likes
  • 119560 Views
  • 32 replies
  • 8 likes

Cant access family plan

I used to have a family plan that I was sharing with my brother and sister, all living at the same adress, but the plan wasnt renewed this month and now I can only upgrade to a premium single account plan. Why?

  • Newbie
  • I used to have a family plan that I was sharing with my brother and sister, all living at the same adress, but the plan wasnt renewed this month and now I can only upgrade to a premium single a...
  • 148 Views
  • 0 replies
  • 0 likes
  • 148 Views
  • 0 replies
  • 0 likes

Premium family

I have a premium family account that still pauses when another member plays music and vice versa?any help I'm wondering if it's a glitch with Spotify?

  • Newbie
  • I have a premium family account that still pauses when another member plays music and vice versa? any help  I'm wondering if it's a glitch with Spotify?
  • 178 Views
  • 0 replies
  • 0 likes
  • 178 Views
  • 0 replies
  • 0 likes

Fehler bei Einladung von Familienmitgliedern

Ich habe vo kurzem ein Spotify Family Abo abgeschlossen, doch kann keine Mitglieder einladen. Immer wenn ich diese Option aufrufe, erscheint nichts. ich finde es nicht gut, dass ich dafür 15 Euro zahle und es bisher nicht mal mit meiner Familie nutze...

  • Newbie
  • Ich habe vo kurzem ein Spotify Family Abo abgeschlossen, doch kann keine Mitglieder einladen. Immer wenn ich diese Option aufrufe, erscheint nichts. ich finde es nicht gut, dass ich dafür 15 Euro z...
  • angelina7
  • Casual Listener
  • 1218 Views
  • 5 replies
  • 0 likes
  • 1218 Views
  • 5 replies
  • 0 likes

Family Premium Problem

Hello, I cannot add two people on my account. My sister and aunt have received the invitation, confirmed the address and used it for like a week. Now they don't have access anymore. They just became regular users again. What's going on?

  • Casual Listener
  • Hello, I cannot add two people on my account. My sister and aunt have received the invitation, confirmed the address and used it for like a week.    Now they don't have access anymore. Th...
  • 179 Views
  • 0 replies
  • 0 likes
  • 179 Views
  • 0 replies
  • 0 likes

Prenium family issue

I invite my daughter to the prenium familly plan she recieve the invite, she is connected to his own account with the same email address and when she clicks accept the invite we are redirected to a page where we cannot find the next move to get the i...

  • Newbie
  • I invite my daughter to the prenium familly plan she recieve the invite, she is connected to his own account with the same email address and when she clicks accept the invite we are redirected to a p...
  • 277 Views
  • 0 replies
  • 0 likes
  • 277 Views
  • 0 replies
  • 0 likes

Familiy Members Are Removed and Cannot be Added..

This is probably the last time I'm using Spotify and their **bleep** Premium Service. Me , my wife! and my mom are living in the same house. I've invited them to familiy membership, and they were active for about a week, then Spotify sent me a mail i...

  • Newbie
  • This is probably the last time I'm using Spotify and their **bleep** Premium Service.   Me , my wife! and my mom are living in the same house. I've invited them to familiy membership, and they...
  • 264 Views
  • 0 replies
  • 0 likes
  • 264 Views
  • 0 replies
  • 0 likes

I've pre-paid a year of premium, can I switch it over to a family account?

I'd like to convert my premium account to a family account, but I've already paid for a year of premium. Is it possible for me to convert the account to a family account, and then pay the difference between the two? Or do I have to wait for a year un...

  • Newbie
  • I'd like to convert my premium account to a family account, but I've already paid for a year of premium. Is it possible for me to convert the account to a family account, and then pay the d...
  • LeoRager
  • Community Legend
  • 347 Views
  • 1 replies
  • 0 likes
  • pre-pay
    Premium
  • 347 Views
  • 1 replies
  • 0 likes

Premium Family registered address

Hi, recently all the members under my Premium Family account gone because address not correct. I tried to check the address I registered with but I couldn't find it anywhere. I know for Premium Family we can't change address, but I just been charged ...

  • Casual Listener
  • Hi, recently all the members under my Premium Family account gone because address not correct. I tried to check the address I registered with but I couldn't find it anywhere. I know for Premium Family...
  • Maxim
  • Spotify Star
  • 316 Views
  • 1 replies
  • 0 likes
  • 316 Views
  • 1 replies
  • 0 likes

Spotify Family Problemi

Si è rinnovato un paio di giorni fa in automatico l'abbonamento di 15 euro per il Premium Family. Il problema è che ha cacciato tutti i miei famigliari e non riesco più a rinvitarli, sapete come posso sistemare?

  • Newbie
  • Si è rinnovato un paio di giorni fa in automatico l'abbonamento di 15 euro per il Premium Family. Il problema è che ha cacciato tutti i miei famigliari e non riesco più a rinvitarli, sapete come p...
  • Stefanosnt
  • Newbie
  • 5178 Views
  • 8 replies
  • 5 likes
  • 5178 Views
  • 8 replies
  • 5 likes

Invited to family plan; not receiving invite e-mail

Hello - My wife invited me to our family plan this morning (3 hours ago), and tried to re-send the e-mail about an hour ago but I haven't received the invitation e-mail. She sent me a screenshot showing that she didn't typo my e-mail address. I verif...

  • Casual Listener
  • Hello -   My wife invited me to our family plan this morning (3 hours ago), and tried to re-send the e-mail about an hour ago but I haven't received the invitation e-mail.   She sent m...
  • ObscurReference
  • Newbie
  • 483 Views
  • 4 replies
  • 0 likes
  • 483 Views
  • 4 replies
  • 0 likes

Change payment for premium to family plan

Hi, my dad just added me to his premium family plan along with my other family members. Previously, I was already a premium member and paid the monthly fee for December. I just want to make sure I won't get charged an individual premium fee in Januar...

  • Casual Listener
  • Hi, my dad just added me to his premium family plan along with my other family members. Previously, I was already a premium member and paid the monthly fee for December. I just want to make sure I w...
  • amanda_blair
  • Casual Listener
  • 375 Views
  • 3 replies
  • 0 likes
  • 375 Views
  • 3 replies
  • 0 likes

Wechsel von Premium zu Family

Hallo, ich hatte am 24.12.2016 das 0,99 € Premium-Angebot abgeschlossen, welches sich nun seit 24.03.17 für 9,99 € um einen Monat verlängert hat. Geld wurde auch schon abgebucht. Ich möchte nun gerne heute (27.03.17) auf Family wechseln. Bekommt man ...

  • Newbie
  • ...erne heute (27.03.17) auf Family wechseln. Bekommt man den bereits abgebuchten Betrag bei dem Wechsel auf Familiy angerechnet oder verfällt der? Wenn er verfällt wäre es sinnvoller bis zum 23. oder 24.04...
  • josequ
  • Newbie
  • 1179 Views
  • 2 replies
  • 0 likes
  • 1179 Views
  • 2 replies
  • 0 likes

Problemas con Plan Familiar Premium

Hola!Recientemente cambiamos de titular en nuestro plan familiar. Volvimos a enviar las invitaciones pero uno de mis invitados me dice que no puede entrar (ella no era la titular anterior). Pero la invitacion le sale con error. Que podemos hacer? Som...

  • Newbie
  • Hola! Recientemente cambiamos de titular en nuestro plan familiar. Volvimos a enviar las invitaciones pero uno de mis invitados me dice que no puede entrar (ella no era la titular anterior). Pero la...
  • 263 Views
  • 0 replies
  • 0 likes
  • Problemas con Plan Familiar Premium
  • 263 Views
  • 0 replies
  • 0 likes

ERROr

Hola me acabo de suscribir al plan familiar premiaum, desde el navegador aparezco ya registrada. Pero al momento de introducir mi correo y contrasena en la aplicacion me aparece correo y contrasena invalida. Ya cambie la contrasena y no puedo!!

  • Newbie
  • Hola me acabo de suscribir al plan familiar premiaum, desde el navegador aparezco ya registrada. Pero al momento de introducir mi correo y contrasena en la aplicacion me aparece correo y contrasena i...
  • alese17
  • Newbie
  • 242 Views
  • 1 replies
  • 0 likes
  • 242 Views
  • 1 replies
  • 0 likes

Plan Familiar completo, quiero agregar otro usuario, como hago?

Tengo el plan familiar completo con mi familia y la mas chica ahora necesita su cuenta de spotify, como hago para sumarla? Debo contratar un usuario nuevo?Gracias por la respuesta.

  • Newbie
  • Tengo el plan familiar completo con mi familia y la mas chica ahora necesita su cuenta de spotify, como hago para sumarla? Debo contratar un usuario nuevo? Gracias por la respuesta.
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes

Etudiant a l'etranger

Bonjour, je suis etudiant a l'etranger : Roumanie, et j'aimerais savoir si je peux beneficier du tarif etudiant. Sachant que la Roumanie n'est pas dans la liste des pays. Merci

  • Newbie
  • Bonjour, je suis etudiant a l'etranger : Roumanie, et j'aimerais savoir si je peux beneficier du tarif etudiant.  Sachant que la Roumanie n'est pas dans la liste des pays.   Merci
  • 330 Views
  • 0 replies
  • 0 likes
  • etudiant student etranger
  • 330 Views
  • 0 replies
  • 0 likes

Family invite does not send to "redeem" page

I upgrade from Premium to Family yesterday. Sent invites to my husband and son. They received the invites with the acceptance code. However, when they press "accept invitation", they are not redirected to a page which would allow them to insert the c...

  • Newbie
  • I upgrade from Premium to Family yesterday. Sent invites to my husband and son. They received the invites with the acceptance code. However, when they press "accept invitation", they are not r...
  • johayton221269
  • Newbie
  • 746 Views
  • 7 replies
  • 3 likes
  • 746 Views
  • 7 replies
  • 3 likes

Manage family account

I just paid 14.99 last month, so I'm officially Family Premium, but I can't manage my users. Its a black page.It's frustrating to pay and not be able to use it. What am I supposed to do?

  • Newbie
  • I just paid 14.99 last month, so I'm officially Family Premium, but I can't manage my users. Its a black page.It's frustrating to pay and not be able to use it. What am I supposed to do?
  • salimsanches
  • Newbie
  • 1450 Views
  • 2 replies
  • 0 likes
  • 1450 Views
  • 2 replies
  • 0 likes

Not able to join premium for family

I live with my girlfriend and Spotify is not accepting her into my premium for family account.We tried cleaning the cache, open in incognito window, different browser... Don't know what to do at this point.Makes me wonder why i'm paying for something...

  • Casual Listener
  • I live with my girlfriend and Spotify is not accepting her into my premium for family account. We tried cleaning the cache, open in incognito window, different browser... Don't know what to d...
  • FelipeTupy
  • Casual Listener
  • 375 Views
  • 2 replies
  • 0 likes
  • 375 Views
  • 2 replies
  • 0 likes

Solved!! Unable to join thr premium family account

Hi, So I subscribed to this premium family account paid for it and all, then I send invites to my family members. They do get the emails and click on 'accept invite'but then they get the message 'Unable to join this Family plan. Try again by clicking...

  • Newbie
  • Hi,    So I subscribed to this premium family account paid for it and all, then I send invites to my family members. They do get the emails and click on 'accept invite'but then they get t...
  • mxuereb28
  • Casual Listener
  • 41623 Views
  • 37 replies
  • 2 likes
  • 41623 Views
  • 37 replies
  • 2 likes