Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I used to have a family plan that I was sharing with my brother and sister, all living at the same adress, but the plan wasnt renewed this month and now I can only upgrade to a premium single account plan. Why?
I have a premium family account that still pauses when another member plays music and vice versa?any help I'm wondering if it's a glitch with Spotify?
Ich habe vo kurzem ein Spotify Family Abo abgeschlossen, doch kann keine Mitglieder einladen. Immer wenn ich diese Option aufrufe, erscheint nichts. ich finde es nicht gut, dass ich dafür 15 Euro zahle und es bisher nicht mal mit meiner Familie nutze...
Hello, I cannot add two people on my account. My sister and aunt have received the invitation, confirmed the address and used it for like a week. Now they don't have access anymore. They just became regular users again. What's going on?
I invite my daughter to the prenium familly plan she recieve the invite, she is connected to his own account with the same email address and when she clicks accept the invite we are redirected to a page where we cannot find the next move to get the i...
This is probably the last time I'm using Spotify and their **bleep** Premium Service. Me , my wife! and my mom are living in the same house. I've invited them to familiy membership, and they were active for about a week, then Spotify sent me a mail i...
I'd like to convert my premium account to a family account, but I've already paid for a year of premium. Is it possible for me to convert the account to a family account, and then pay the difference between the two? Or do I have to wait for a year un...
Hi, recently all the members under my Premium Family account gone because address not correct. I tried to check the address I registered with but I couldn't find it anywhere. I know for Premium Family we can't change address, but I just been charged ...
Si è rinnovato un paio di giorni fa in automatico l'abbonamento di 15 euro per il Premium Family. Il problema è che ha cacciato tutti i miei famigliari e non riesco più a rinvitarli, sapete come posso sistemare?
Hello - My wife invited me to our family plan this morning (3 hours ago), and tried to re-send the e-mail about an hour ago but I haven't received the invitation e-mail. She sent me a screenshot showing that she didn't typo my e-mail address. I verif...
Hi, my dad just added me to his premium family plan along with my other family members. Previously, I was already a premium member and paid the monthly fee for December. I just want to make sure I won't get charged an individual premium fee in Januar...
Hallo, ich hatte am 24.12.2016 das 0,99 € Premium-Angebot abgeschlossen, welches sich nun seit 24.03.17 für 9,99 € um einen Monat verlängert hat. Geld wurde auch schon abgebucht. Ich möchte nun gerne heute (27.03.17) auf Family wechseln. Bekommt man ...
Hola!Recientemente cambiamos de titular en nuestro plan familiar. Volvimos a enviar las invitaciones pero uno de mis invitados me dice que no puede entrar (ella no era la titular anterior). Pero la invitacion le sale con error. Que podemos hacer? Som...
Hola me acabo de suscribir al plan familiar premiaum, desde el navegador aparezco ya registrada. Pero al momento de introducir mi correo y contrasena en la aplicacion me aparece correo y contrasena invalida. Ya cambie la contrasena y no puedo!!
Tengo el plan familiar completo con mi familia y la mas chica ahora necesita su cuenta de spotify, como hago para sumarla? Debo contratar un usuario nuevo?Gracias por la respuesta.
Bonjour, je suis etudiant a l'etranger : Roumanie, et j'aimerais savoir si je peux beneficier du tarif etudiant. Sachant que la Roumanie n'est pas dans la liste des pays. Merci
I upgrade from Premium to Family yesterday. Sent invites to my husband and son. They received the invites with the acceptance code. However, when they press "accept invitation", they are not redirected to a page which would allow them to insert the c...
I just paid 14.99 last month, so I'm officially Family Premium, but I can't manage my users. Its a black page.It's frustrating to pay and not be able to use it. What am I supposed to do?
I live with my girlfriend and Spotify is not accepting her into my premium for family account.We tried cleaning the cache, open in incognito window, different browser... Don't know what to do at this point.Makes me wonder why i'm paying for something...
Hi, So I subscribed to this premium family account paid for it and all, then I send invites to my family members. They do get the emails and click on 'accept invite'but then they get the message 'Unable to join this Family plan. Try again by clicking...