Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Get help verifying your Premium for Family.
I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73171 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
89099 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
71021 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203686 Views
265 replies
34 likes
Spotify Username xsccyhhngldvv3php2xt6jej8 Plan Free Country Türkye Device Sanmsung Operating System Andraid Nougat My Question or Issue Merhaba, 23.05.2018 Tarihinde 0,99tl karşılığında 3 ayn boyunca geçerli spotify premium üyeliği satın aldım ücret...
Spotify Username xsccyhhngldvv3php2xt6jej8 Plan Free Country Türkye Device Sanmsung Operating System Andraid Nougat My Question or Issue Merhaba, 23.05.20...
Roadie
425 Views
1 replies
0 likes
I have my kids every Otter week and they arr written on their fathers address because of school. The live with me halftime.., so his premium just got back to free version. How does it work when they live with my half of the time? And how can I make s...
I have my kids every Otter week and they arr written on their fathers address because of school. The live with me halftime.., so his premium just got back to free version. How...
Spotify Star
573 Views
3 replies
0 likes
Spotify Usernameravejack-89PlanPremium FamilyCountryItaly My Question or Issue 30 days ago we started a family account with me as owner of the account. Yesterday i paid the new fee for the month, but the other members were kicked out.We followed the ...
Spotify Username ravejack-89 Plan Premium Family Country Italy My Question or Issue 30 days ago we started a family account with me as owner of the account. Yesterday i p...
Newbie
761 Views
2 replies
1 likes
Eliminaron a los miembros del plan familiar y todos vivimos en el mismo domicilio, cuando les envio invitacion y ellos la aceptan les sale un mensaje que dice que no pueden unirse a mi plan familiar.Necesito saber si continuare sin poder agregar a mi...
Eliminaron a los miembros del plan familiar y todos vivimos en el mismo domicilio, cuando les envio invitacion y ellos la aceptan les sale un mensaje que dice que no pueden unirse a mi plan familiar....
Newbie
1105 Views
2 replies
0 likes
Hallo,ich habe schon seit längeren einen PS-Plus und Spotify-Account. Playstation bietet jetzt einen 10%igen Nachlass für PS-Plus Mitglieder an. Muss ich wirklich meinen Spotify-Account kündigen, um ihn dann über die PSN bzw. PS-Plus neu abzuschließe...
Hallo, ich habe schon seit längeren einen PS-Plus und Spotify-Account. Playstation bietet jetzt einen 10%igen Nachlass für PS-Plus Mitglieder an. Muss ich wirklich meinen Spotify-Account künd...
Casual Listener
828 Views
2 replies
1 likes
Please at least, let us see our own addresses. Because i cant remember what I entered 1 year ago and I cant add my mother as a family member. For example I dont know if I entered "Street", "St." or "Str." etc... We're paying much for family membershi...
Please at least, let us see our own addresses. Because i cant remember what I entered 1 year ago and I cant add my mother as a family member. For example I dont know if I entered "Street", "St....
Spotify Star
610 Views
1 replies
2 likes
Enviei um convite para minha esposa. Ela recebeu e clicou em aceitar o convite. Abriu uma página para ela colocar o endereço. Ela colocou o endereço da nossa residência. Clicou em enviar. Logo após aparece uma mensagem dizendo que ela não pode entrar...
Enviei um convite para minha esposa. Ela recebeu e clicou em aceitar o convite. Abriu uma página para ela colocar o endereço. Ela colocou o endereço da nossa residência. Clicou em enviar. Logo após a...
Spotify Star
476 Views
2 replies
0 likes
I have been sent an invitiation to join my mother's premium family account, however when I accept the invitation, I am always brought back to the subscription page and am not able to open my own account. I have tried logging out of her account and re...
I have been sent an invitiation to join my mother's premium family account, however when I accept the invitation, I am always brought back to the subscription page and am not able to open my own a...
Roadie
958 Views
1 replies
1 likes
I need to invite a family member, but Spotify isn't recognizing me as the owner of the Premiumn for Family account.
I need to invite a family member, but Spotify isn't recognizing me as the owner of the Premiumn for Family account.
Roadie
1620 Views
1 replies
0 likes
Hi I’ve signed up for 3month premium for 99p each time I try to play an album on google home it’s saying I’ve not got premium
Hi I’ve signed up for 3month premium for 99p each time I try to play an album on google home it’s saying I’ve not got premium
Roadie
475 Views
1 replies
0 likes
Öğrenci indirimine üye oldum ödememi yaptım sheer id okulumu onaylattırdım ama hesabım hala free gözüküyor ne yapabilirim ?
Öğrenci indirimine üye oldum ödememi yaptım sheer id okulumu onaylattırdım ama hesabım hala free gözüküyor ne yapabilirim ?
Roadie
415 Views
1 replies
0 likes
I have a family subscription and out of nowhere two of my members have trouble logging in, first it said their email is not registered to any account, then when they logged in through facebook (same email address as in the invitation), it appears as ...
I have a family subscription and out of nowhere two of my members have trouble logging in, first it said their email is not registered to any account, then when they logged in through facebook (s...
Roadie
1060 Views
1 replies
0 likes
Hi all, I've previously registered my spotofy with my old email address which I've deleted a few months ago. Recently, I've joined one of my family members for the family premium account, however, after joining the premium, I'm unable to change my em...
Hi all, I've previously registered my spotofy with my old email address which I've deleted a few months ago. Recently, I've joined one of my family members for the family premium account, h...
Roadie
2177 Views
1 replies
0 likes
Porqué el único medí en Argentina para tener spotify es con tarjeta de crédito??????? Cuando van a cambiar eso? Algunos no queremos atarnos a deudas y menos en esta época
Porqué el único medí en Argentina para tener spotify es con tarjeta de crédito??????? Cuando van a cambiar eso? Algunos no queremos atarnos a deudas y menos en esta época
Roadie
650 Views
1 replies
0 likes
I had to change my MC and then when I renewed my payment, it only withdrew for regular premium and not for family... Why? I'm not interested in paying dubble to get it again. Can I just pay the difference? How?
I had to change my MC and then when I renewed my payment, it only withdrew for regular premium and not for family... Why? I'm not interested in paying dubble to get it again. Can I just pay t...
Roadie
321 Views
1 replies
0 likes
I`m trying to get a family plan with my family members, but when I invite them any of them is able to accept the invitation.I don't really want to create a new account just to get the address al over again
I`m trying to get a family plan with my family members, but when I invite them any of them is able to accept the invitation. I don't really want to create a new account just to get the a...
Roadie
352 Views
1 replies
0 likes
Hi! I have premium familiar plan, and I entered WRONG ADDRESS and i need to change urgent!! Beacuse when I invite people to join they need to put the address I entered and I dont remember. How can I Fix that?< Screenshot removed for security >
Hi! I have premium familiar plan, and I entered WRONG ADDRESS and i need to change urgent!! Beacuse when I invite people to join they need to put the address I entered and I dont remember. How can I ...
Roadie
416 Views
1 replies
0 likes
Hi i need some help, we lost our premium features because we live in a contry with out postal code (Honduras), my dad had already complained and they told us that they would re-verify our account because our postal code but today i lost my premium. S...
Hi i need some help, we lost our premium features because we live in a contry with out postal code (Honduras), my dad had already complained and they told us that they would re-verify our account bec...
Roadie
354 Views
1 replies
0 likes
Hola, estoy suscrito desde marzo 2018 al plan Premium, para lo cual hice la compra y pago anual. Ahora quisiera migrar al plan familiar, y quisera saber si solo tendre que pagar la diferencia de costos de estos planes, y de ser el caso quisiera pagar...
Hola, estoy suscrito desde marzo 2018 al plan Premium, para lo cual hice la compra y pago anual. Ahora quisiera migrar al plan familiar, y quisera saber si solo tendre que pagar la diferencia de cost...
Roadie
960 Views
1 replies
0 likes
I want to set up premium for family, but spotify's premium for family link seems to be unreachable. https://www.spotify.com/us/family/ This first link works, but if you click the "get started button" spotify send you to a "we're all mixed up" message...
I want to set up premium for family, but spotify's premium for family link seems to be unreachable. https://www.spotify.com/us/family/ This first link works, but if you click t...
Casual Listener
424 Views
2 replies
0 likes
