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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 139704 Views
  • 32 replies
  • 8 likes
  • 139704 Views
  • 32 replies
  • 8 likes

Problem with changing payment details

I would like to change the credit card I am using to pay for Premium for Family. However, when I go to Subscription and Payment Details, there is no box to change the Payment Info and it just says that I need to contact the Premium for Family manager...

  • Newbie
  • I would like to change the credit card I am using to pay for Premium for Family. However, when I go to Subscription and Payment Details, there is no box to change the Payment Info and it just says t...
  • 191 Views
  • 0 replies
  • 0 likes
  • 191 Views
  • 0 replies
  • 0 likes

Family premium

I invited my sister, but she cant join the family plan. We used the same address we used before but now it’s not working. Help please..

  • Newbie
  • I invited my sister, but she cant join the family plan. We used the same address we used before but now it’s not working. Help please..
  • 199 Views
  • 0 replies
  • 0 likes
  • 199 Views
  • 0 replies
  • 0 likes

Yearly Premium Plan upgraded to Family Plan, whats the price delta?

I have a Yearly Premium Plan, and would like to upgrade to a Family Plan. What is the price delta? Is there a Yearly option for the Family Plan? If I upgrade, how will my billing reflect the new plan? Thanks! CheersJames

  • Casual Listener
  • I have a Yearly Premium Plan, and would like to upgrade to a Family Plan.   What is the price delta?     Is there a Yearly option for the Family Plan?   If I upgrade, how w...
  • user-removed
  • Not applicable
  • 1108 Views
  • 1 replies
  • 0 likes
  • Family Plan
  • 1108 Views
  • 1 replies
  • 0 likes

Problem managing Family plan

I was the original account owner before changing to Family. I invited my wife, son & daughter. Everything was fine until about 2 months ago. Now when I log in it shows that my wife is logged in. When I go to the accounts page on my computer I try to ...

  • Visitor
  • I was the original account owner before changing to Family.  I invited my wife, son & daughter. Everything was fine until about 2 months ago.  Now when I log in it shows that my wife i...
  • 140 Views
  • 0 replies
  • 0 likes
  • 140 Views
  • 0 replies
  • 0 likes

Problema em Aceitar convite de plano familiar

Eu tinha um Plano Familiar com a guria que morava comigo. Como nao moramos mais juntas, decidimos por me tirar do plano e entao decidi fazer um junto com meu irmao que moramos juntos agora. Quando eu tento aceitar o convite dele, aparece a mensagem s...

  • Newbie
  • Eu tinha um Plano Familiar com a guria que morava comigo. Como nao moramos mais juntas, decidimos por me tirar do plano e entao decidi fazer um junto com meu irmao que moramos juntos agora....
  • Bittencourt
  • Spotify Star
  • 1771 Views
  • 3 replies
  • 0 likes
  • 1771 Views
  • 3 replies
  • 0 likes

Multiple Premium for Family Subscriptions on Same Spotify Account?

If you have a Premium for Family subscription I understand that you cannot change or update the address assocaited with the subcsription. I'm aware that Spotify suggests to create a new Spotify account, start a Premium for Family subscription on the ...

  • Newbie
  • If you have a Premium for Family subscription I understand that you cannot change or update the address assocaited with the subcsription. I'm aware that Spotify suggests to create a new Spotify a...
  • 208 Views
  • 0 replies
  • 0 likes
  • 208 Views
  • 0 replies
  • 0 likes

Commercial on Premium

Why would a commercial play if I have premium?

  • Newbie
  • Why would a commercial play if I have premium?
  • 137 Views
  • 0 replies
  • 0 likes
  • 137 Views
  • 0 replies
  • 0 likes

Superuser Contribution Plan premium familiar

Quiero saber como hago para que cuando un miembro familiar este escuchando Spotify otro miembro pueda hacerlo en el mismo momento de forma independiente si necesidad de desconcertar al otro

  • Newbie
  • Quiero saber como hago para que cuando un miembro familiar este escuchando Spotify otro miembro pueda hacerlo en el mismo momento de forma independiente si necesidad de desconcertar al otro
  • ZullyB
  • Roadie
  • 237 Views
  • 1 replies
  • 0 likes
  • 237 Views
  • 1 replies
  • 0 likes

Billed for my own premium right before joining family plan

Hello, Yesterday, May 1st, I was billed the normal $9.99 for my premium account that I've had for a while. However, today I ended up joining my dad's new Family Plan. Is there any way I can get the $9.99 I just paid for March refunded? It seems like ...

  • Newbie
  • Hello,   Yesterday, May 1st, I was billed the normal $9.99 for my premium account that I've had for a while. However, today I ended up joining my dad's new Family Plan. Is there any way I c...
  • 159 Views
  • 0 replies
  • 0 likes
  • 159 Views
  • 0 replies
  • 0 likes

Address confirmation

My Premium account does not login, because it has a problem in the authentication of the family plan, but my plan os the student, not the family one.

  • Newbie
  • My Premium account does not login, because it has a problem in the authentication of the family plan, but my plan os the student, not the family one.
  • 189 Views
  • 0 replies
  • 0 likes
  • Student
  • 189 Views
  • 0 replies
  • 0 likes

Solved!! Nome de usuario administrador

Quando envio um convite aparece em nome de outra pessoa, e um absurdo eu sendo o administrador da conta nao conseguir alterar isso.

  • Regular
  • Quando envio um convite aparece em nome de outra pessoa, e um absurdo eu sendo o administrador da conta nao conseguir alterar isso.
  • Bittencourt
  • Spotify Star
  • 1178 Views
  • 5 replies
  • 0 likes
  • 1178 Views
  • 5 replies
  • 0 likes

Members of the Family Plan suddenly became unsubscribed

Hello Spotify, We are currently subcribed to your Family Plan for a year now and things are working good. We have experienced an issue before to one of our members that she became unsubscribed (not premium) for about a couple of days. All she did is ...

  • Visitor
  • Hello Spotify,   We are currently subcribed to your Family Plan for a year now and things are working good. We have experienced an issue before to one of our members that she became u...
  • 202 Views
  • 0 replies
  • 0 likes
  • 202 Views
  • 0 replies
  • 0 likes

Re: Family Subscription only allows one device to play

So what are the benefits of the Family Premium account? Other that it can hold 3 seprate playlists but can't play them at the same time?

  • Casual Listener
  • So what are the benefits of the Family Premium account? Other that it can hold 3 seprate playlists but can't play them at the same time?
  • Maxim
  • Spotify Star
  • 410 Views
  • 3 replies
  • 0 likes
  • 410 Views
  • 3 replies
  • 0 likes

Chat online

I spoke with an agent today online on Spotify. She solved my problem, but i still need help and i'm not finding the chat online anymore. Please, help me find the online chat for suport again, guys! Its urgent!

  • Newbie
  • I spoke with an agent today online on Spotify. She solved my problem, but i still need help and i'm not finding the chat online anymore. Please, help me find the online chat for suport again, guys! I...
  • Bittencourt
  • Spotify Star
  • 1128 Views
  • 1 replies
  • 0 likes
  • agent
    Chat
  • 1128 Views
  • 1 replies
  • 0 likes

music stops when two members (differents account) are in the same time

I have an issues with spotify prenium for families. Me and my family ( 4 members in total) can't listen the music at the same time, even if we are connected to different account, the music stop and they say that someone else is using my account....We...

  • Casual Listener
  • I have an issues with spotify prenium for families. Me and my family ( 4 members in total) can't listen the music at the same time, even if we are connected to different account, the music stop and t...
  • lrivest
  • Casual Listener
  • 288 Views
  • 2 replies
  • 0 likes
  • 288 Views
  • 2 replies
  • 0 likes

one of the family members on my premium acct can’t log on and had to create New acct lost music

Family member on my premium acct can’t log in had to create new acct now has lost all of his music. How does he recover it?

  • Casual Listener
  • Family member on my premium acct can’t log in had to create new acct now has lost all of his music. How does he recover it?
  • ppakosta
  • Newbie
  • 391 Views
  • 4 replies
  • 0 likes
  • 391 Views
  • 4 replies
  • 0 likes

Nao consigo entrar no plano familia.

Ola pessoal. Faz um tempo que parei de usar o Spotify e quando fui aceitarao convite do plano familiar da minha mulher apareceu essa mensagem.Eu era do plano dela mas sai por um tempo. Quando voltei deu isso. "Soh eh possivel trocar de Plano Premium ...

  • Newbie
  • Ola pessoal. Faz um tempo que parei de usar o Spotify e quando fui aceitarao convite do plano familiar da minha mulher apareceu essa mensagem. Eu era do plano dela mas sai por um tempo. Quando volte...
  • Bittencourt
  • Spotify Star
  • 2587 Views
  • 1 replies
  • 0 likes
  • 2587 Views
  • 1 replies
  • 0 likes

Family Subscription

I downloaded the app on my husband's phone and logged in on my main account. Now every time he listens it kicks me off. I tried to invite myself using a different email address but when I go into the new account I see no place to put my family code i...

  • Newbie
  • ...he new account I see no place to put my family code in to join. I am getting VERY frustrated!! 
  • Luke
  • Spotify Star
  • 251 Views
  • 1 replies
  • 0 likes
  • 251 Views
  • 1 replies
  • 0 likes

Solved!! Family Plan Login Won't Work on iPod Touch

My daughter just got a new iPod touch for Christmas. I created a spotify family account for her, but when I try to log her in on the iPod app, it freezes and then crashes. After this, it will never open again. If I re-install the app and sign in usin...

  • Casual Listener
  • My daughter just got a new iPod touch for Christmas. I created a spotify family account for her, but when I try to log her in on the iPod app, it freezes and then crashes. After this, it will never o...
  • edwardfoster999
  • Casual Listener
  • 1920 Views
  • 7 replies
  • 1 likes
  • 1920 Views
  • 7 replies
  • 1 likes