Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
I have premium and I try to invite my daughter. Email does not send. I cancel it and re-invite and it does not send.she has checked junk mail. It just isn’t working.
Hello I've encountered a problem I can't solve. I was in a Family plan and received an e-mail to confirm my address and I completed it but I fear that my phone's reception was low and didn't send it to Spotify's services so I was kicked out of the Fa...
tenho o plano família em dia, porem nessa tarde os agregados ao plano tentaram usa-lo e não conseguiram, e quando entrei no gerenciador de família não constava nenhum membro, tentei adiciona-los novamente mas consto que não era possível. como posso f...
Olá, me tiraram do plano família, sendo que moro no mesmo local do titular, ele está com o mesmo CEP que eu e com a conta funcionando normalmente. Gostariam que me ajudassem a resolver esse problema.
Hi, WHY CAN'T I JOIN A FAMILY PLAN?!I've got the invitation, tried to accept it but there was some red box saying that I can't join itThen I tried with another email adress but still not workingCan I contact a spotify agent??? Don't want to pay my mo...
Olá , divido o plano familiar com minha mãe e meu irmão , ambos tiveram problemas e foram removidos dizendo não estar na mesma casa sendo que todos moramos juntos e cadastramos o mesmo endereçoemail do adm:*snip*email dos membros:*snip**snip*
I have an premium family account, which is shared between me and two other people. But today when I wanted to listen to music, I got a notification that I can't play music since it is being played somewhere else. I have already logged in and out, but...
Hey guys, Requesting for your help. Lately there had been emails sent to Family plan subscription members asking them to confirm their addresses in a span of a month. Failure to do so would mean they will be removed from the Family plan. My mom and d...
Hi there, I live under the same roof as my Father who bought the Spotify family to share and have been invited by him to join the premium subscription. After keying in details, it said that I am unable to join. please help!!! We live in the same addr...
I have a Swedish phone and have recently signed up for a family account. My girlfriend has a danish phone and cannot connect to the family account although we live together. Does anyone know how to solve this?
There seems to big a problem with receiving the e-mail invitation. I tried adding my daughter to our family account by sending her an e-mail invitation. Unfortunately, she has not received the e-mail. Also checked the spam folder, which was empty. I ...
Merhabalar.Mersin Üniversitesi 2. sınıf öğrencisiyim. Öğrenciler için premium üyelik satın aldım. Ücret hesabımdan aldındı. Kimlik kartımı ve ders programımı doğrulamak amacı ile gönderdim. Ancak kaç kez göndermeme rağmen hesabım bir türlü onaylanmıy...
Hola, me agregaron al plan familiar, pero tengo problemas para actualizar esa informacion, y llevo una semana sin poder entrar con premium ayuda porfavor
Ha rimosso i membri della famiglia e non so perchè
My sister invited me to her plan, I received the email, I discountinued my family plan but when I enter the code that i received in the email,along w/ our zip code, it says invalid. SPFAwndp4rner
Hello, I have a Premum Spotify Account. I just paid the 9,99€ monthly (10 days ago). Now I want to upgrade my Account to Spotify Family. Do I have to pay the full price again, once i upgrade (14,99€). Or only the difference? (5€) Thanks in advance
Am I able to get Hulu with a Premium Family Plan?
Olá,cliquei para experimentar o Spotify Premium por um mês hoje, 20/04/2018, mas acontece que ainda hoje foi contada a taxa de 16,90 no meu cartão de crédito. Porém, o próprio Spotify avisa que só seria cobrado após o mês grátis e se não houvesse can...
Can i pay Premium for Family with my service provider? Because in my country (Indonesia), i can only pay with my service provider, I don't have access to credit card or visa, and the option seem unavailable, please help...
Usava o Spotify no plano família normalmente, minha mãe e a titular e na minha conta e moro no mesmo endereço que ela. Nesse fim de semana recebi uma mensagem falando que não foi possível confirmar que moramos no mesmo endereço e perdi as funcionalid...