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FAQs

Please see below the most popular frequently asked questions.

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Ongoing Issues

Please see below the current ongoing issues which are under investigation.

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Premium Family

Get help verifying your Premium for Family.

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 146488 Views
  • 32 replies
  • 8 likes
  • 146488 Views
  • 32 replies
  • 8 likes

Solved!! My family members did not recieve my invitation

The people that i invited via email did not recieve any email invitations for spotify family. How to fix this. I resend the invitations a couple of times, but it seems that nothing works even though it is saying that invitation sent. I need help guys

  • Casual Listener
  • The people that i invited via email did not recieve any email invitations for spotify family. How to fix this. I resend the invitations a couple of times, but it seems that nothing works even t...
  • JLCrame
  • Newbie
  • 688 Views
  • 3 replies
  • 0 likes
  • 688 Views
  • 3 replies
  • 0 likes

How do spotify verify in all individuals are in same address

for some reason my wife and my dad were removed from family premium which is ridicilous, I resend the invitation link to both and they were failed to proceed when verifying the address. and of course we all live together. and we didn't received any n...

  • Newbie
  • for some reason my wife and my dad were removed from family premium which is ridicilous, I resend the invitation link to both and they were failed to proceed when verifying the address. and of c...
  • Bittencourt
  • Spotify Star
  • 388 Views
  • 1 replies
  • 0 likes
  • 388 Views
  • 1 replies
  • 0 likes

Current Subsription: Free - Unable to join Family

I am unable to join spotify family. i am on free subscription and when i enter my contact details, i am getting "You can only change Family plans once per year. Contact us for help."

  • Newbie
  • I am unable to join spotify family. i am on free subscription and when i enter my contact details, i am getting "You can only change Family plans once per year. Contact us for help."
  • Maxim
  • Spotify Star
  • 304 Views
  • 1 replies
  • 0 likes
  • 304 Views
  • 1 replies
  • 0 likes

Joining Family Plan When On Vacation in Different Country

I am joining a family plan with my sister in the US but I’m on vacation in Canada. I’m putting in my address (we live in the same house) but it won’t let me change th country from Canada and won’t let me join, saying we need to live in the same count...

  • Newbie
  • I am joining a family plan with my sister in the US but I’m on vacation in Canada. I’m putting in my address (we live in the same house) but it won’t let me change th country from Canada and won’t l...
  • Maxim
  • Spotify Star
  • 387 Views
  • 1 replies
  • 0 likes
  • 387 Views
  • 1 replies
  • 0 likes

My wife has Premium and i Can Not accept her invite...

She invited me to her premium family account but there is an error with The acception... Need help -.-

  • Newbie
  • She invited me to her premium family account but there is an error with The acception... Need help -.-
  • Bittencourt
  • Spotify Star
  • 426 Views
  • 2 replies
  • 0 likes
  • Other
  • 426 Views
  • 2 replies
  • 0 likes

The failure of family premium Subscription

When I try to subscribe family premium, the message of subscribing failure pops out again and again. Also, I've tried another credit card, but the outcome is the same.What'wrong with it?

  • Newbie
  • When I try to subscribe family premium, the message of subscribing failure pops out again and again. Also, I've tried another credit card, but the outcome is the same. What'wrong with it?
  • Bittencourt
  • Spotify Star
  • 305 Views
  • 1 replies
  • 0 likes
  • 305 Views
  • 1 replies
  • 0 likes

Family Plan Confirmation

I'm trying to set my wife and me up on a family plan. We both previously had premium subscriptions, so I didn't see the point in paying $23/mo (for some reason she had her sub through Itunes so it was 12.99/mo instead of 9.99). I set up the family ac...

  • Casual Listener
  • I'm trying to set my wife and me up on a family plan. We both previously had premium subscriptions, so I didn't see the point in paying $23/mo (for some reason she had her sub through Itunes so it w...
  • Fishtaco
  • Community Legend
  • 302 Views
  • 2 replies
  • 0 likes
  • 302 Views
  • 2 replies
  • 0 likes

Spotify family doesn't work!

Hi all,I'd like to have some help!I've subscripted to spotify family, I have properly configured my account so that my wife and my daughter have received a confirmation message for their inscription into our family count.When I check my personnal pag...

  • Newbie
  • Hi all, I'd like to have some help! I've subscripted to spotify family, I have properly configured my account so that my wife and my daughter have received a confirmation message for their i...
  • beachdevo25
  • Music Fan
  • 471 Views
  • 2 replies
  • 0 likes
  • 471 Views
  • 2 replies
  • 0 likes

Solved!!Superuser Contribution 600 - Oops something went wrong, please try again.

I am trying to add my account to my wifes family plan.I click on the email invite and then fill out the formwith my name and adddress, then click on "confirm", to confirm I live in the same house as my wife I get the error below. "600 - Oops somethin...

  • Casual Listener
  • I am trying to add my account to my wifes family plan. I click on the email invite and then fill out the form with my name and adddress, then click on "confirm", to confirm I live in the same h...
  • Stellistarz
  • Casual Listener
  • 48157 Views
  • 30 replies
  • 4 likes
  • 48157 Views
  • 30 replies
  • 4 likes

Solved!! Family with more than one home -Family Premium

Our family has two homes in different states, that we live in both on a weekly basis. Will we be able to use the Family plan for out situation since some of the time our IP address will be from one home and the other times from the other home?

  • Newbie
  • Our family has two homes in different states, that we live in both on a weekly basis. Will we be able to use the Family plan for out situation since some of the time our IP address will be from one h...
  • HaydenTheHelper
  • Music Fan
  • 614 Views
  • 2 replies
  • 0 likes
  • 614 Views
  • 2 replies
  • 0 likes

Plano Familiar e Premium

Eu estava usando o premium versao teste por 2 meses e essa semana minha irma fez um plano familia e me adicionou. Preciso cancelar o premium versao teste que eu tinha?

  • Newbie
  • Eu estava usando o premium versao teste por 2 meses e essa semana minha irma fez um plano familia e me adicionou. Preciso cancelar o premium versao teste que eu tinha?
  • Bittencourt
  • Spotify Star
  • 258 Views
  • 1 replies
  • 0 likes
  • 258 Views
  • 1 replies
  • 0 likes

Why isn't my family plan working?

I upgraded from regular Spotify to premium family cause my kids wanted there own accounts to listen to music without inturupting each other or me and you claimed we all can listen to music without inturupting each other with the family account. Yet s...

  • Casual Listener
  • I upgraded from regular Spotify to premium family cause my kids wanted there own accounts to listen to music without inturupting each other or me and you claimed we all can listen to music without i...
  • Maxim
  • Spotify Star
  • 3798 Views
  • 4 replies
  • 1 likes
  • 3798 Views
  • 4 replies
  • 1 likes

wifi only ipad

I can not accept family premium invite on my sons wifi only iPad.

  • Newbie
  • I can not accept family premium invite on my sons wifi only iPad.
  • Luke
  • Spotify Star
  • 212 Views
  • 1 replies
  • 0 likes
  • 212 Views
  • 1 replies
  • 0 likes

Solved!! Family member turned into Free!

My wife and children were all connected to my family account. My wife missed the verify address deadline, and now she is no longer able to join my account eventhough I've sent multiple new invitations.An error message turns out saying address is inco...

  • Casual Listener
  • My wife and children were all connected to my family account. My wife missed the verify address deadline, and now she is no longer able to join my account eventhough I've sent multiple new i...
  • brunoffc
  • Casual Listener
  • 451 Views
  • 2 replies
  • 0 likes
  • 451 Views
  • 2 replies
  • 0 likes

Spotify banned me from my own house

Ive been using spotify family for a time, today I was auto removed from the plan, invited again and selected my adress, but i get rejected saying that I have to be on the same adress. I live in the same house as everyone, using the same internet.

  • Casual Listener
  • Ive been using spotify family for a time, today I was auto removed from the plan, invited again and selected my adress, but i get rejected saying that I have to be on the same adress. I live in the s...
  • Maxim
  • Spotify Star
  • 448 Views
  • 1 replies
  • 0 likes
  • Banned
  • 448 Views
  • 1 replies
  • 0 likes

Invite email not getting for Family plan

Signed up for Family plan and no one is getting the emails. Looked up other ways, and someone said give them the code manually. How would I find this or get this to work?

  • Newbie
  • Signed up for Family plan and no one is getting the emails. Looked up other ways, and someone said give them the code manually. How would I find this or get this to work?   
  • phan_times
  • Community Legend
  • 243 Views
  • 1 replies
  • 0 likes
  • 243 Views
  • 1 replies
  • 0 likes

Spotify premium for family

Can please somebody help me, i have Spotify premium for family but its the second time that stops working as premium and returns to be a free account.. is working just fine on my computer but not on my cellphone. What can i do to solve this?

  • Casual Listener
  • Can please somebody help me, i have Spotify premium for family but its the second time that stops working as premium and returns to be a free account.. is working just fine on my computer but not o...
  • Bittencourt
  • Spotify Star
  • 408 Views
  • 3 replies
  • 0 likes
  • 408 Views
  • 3 replies
  • 0 likes

Superuser Contribution Anmeldung nach Familien-Premium-Update funktioniert nicht mehr

ich probiere mich jetzt schon seit 1 stunde ca wieder anzumelden als premium. Das ganze kam so instande das ich aufeinmal auf free spotiy heruntergestuft wurde und mein vater mir eine neue email geschickt hat mit einem neuen premium familien zugang, ...

  • Newbie
  •  ich probiere mich jetzt schon seit 1 stunde ca wieder anzumelden als premium. Das ganze kam so instande das ich aufeinmal auf free spotiy heruntergestuft wurde und mein vater mir eine neue emai...
  • grohmi
  • Newbie
  • 800 Views
  • 5 replies
  • 1 likes
  • 800 Views
  • 5 replies
  • 1 likes

Preimum to Family?

Currently, I am paying for Premium, but I want to switch to the family plan. Can I just switch mid-month or wait till it rolls out? What is the best way to do this? Thanks.. Ralph

  • Newbie
  • Currently, I am paying for Premium, but I want to switch to the family plan.  Can I just switch mid-month or wait till it rolls out?  What is the best way to do this?   Thanks.. &n...
  • Luke
  • Spotify Star
  • 262 Views
  • 1 replies
  • 0 likes
  • 262 Views
  • 1 replies
  • 0 likes

Spotify Family

Hi, I have an issue while trying to invite a member of my family to my account. I only have two people on my account currently, and I don’t have any idea why is this happening. I don’t know where I can take a look to the Information I provided when I...

  • Newbie
  • Hi, I have an issue while trying to invite a member of my family to my account. I only have two people on my account currently, and I don’t have any idea why is this happening. I don’t know where I c...
  • Bittencourt
  • Spotify Star
  • 246 Views
  • 1 replies
  • 0 likes
  • 246 Views
  • 1 replies
  • 0 likes