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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 163952 Views
  • 32 replies
  • 9 likes
  • 163952 Views
  • 32 replies
  • 9 likes

Superuser Contribution Premium for family

I had premium with a student discount and then at the end of the year with the discount I got premium for family. How can I stop the student discount so that I do not have to pay for it and for premium for family? I thought it was automatic but I rec...

  • Newbie
  • I had premium with a student discount and then at the end of the year with the discount I got premium for family. How can I stop the student discount so that I do not have to pay for it and for p...
  • Alfredo
  • Roadie
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan familiar

Hola tengo una duda,yo formaba parte de un plan familiar pero no me di cuenta de que había que verificar cuenta y ahora ya me saco y no se que hacer

  • Visitor
  • Hola tengo una duda,yo formaba parte de un plan familiar pero no me di cuenta de que había que verificar cuenta y ahora ya me saco  y no se que hacer 
  • Alfredo
  • Roadie
  • 207 Views
  • 1 replies
  • 0 likes
  • 207 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premiu Familia

BUENAS, NECESITO AYUDA POR QUE SACARARON A UN MIEMBRO DE LA FAMILIA DEL PLAN FAMILIAR Y NO DEJA VOLVER A INGRESARLO

  • Newbie
  • BUENAS, NECESITO AYUDA POR QUE SACARARON A UN MIEMBRO DE LA FAMILIA DEL PLAN FAMILIAR Y NO DEJA VOLVER A INGRESARLO
  • Alfredo
  • Roadie
  • 248 Views
  • 1 replies
  • 0 likes
  • 248 Views
  • 1 replies
  • 0 likes

Superuser Contribution No puedo adquirir el plan Familiar.

Anteriormente yo contaba con un plan familiar con mis roommates viviendo en Argentina. Ahora vivo en México con mi familia y quiero adquirir el plan familiar con los que vivimos en mi casa. Ya me cambié de dirección y CP y estoy utilizando tarjeta de...

  • Visitor
  • Anteriormente yo contaba con un plan familiar con mis roommates viviendo en Argentina. Ahora vivo en México con mi familia y quiero adquirir el plan familiar con los que vivimos en mi casa. Ya me cam...
  • Alfredo
  • Roadie
  • 206 Views
  • 1 replies
  • 0 likes
  • 206 Views
  • 1 replies
  • 0 likes

Superuser Contribution My Family Plan invites do not work

Hi Spotify! Can't help but start with a rant - your support approach is just atrocious. Really, best you can offer even paying customers is post on a message board? Not to mention how long it took me to understand there is nothing else. Please do som...

  • Newbie
  • ...t took me to understand there is nothing else. Please do something about it.   Back to the problem - I established Family Plan about two years back and first additional family memeber joined b...
  • Alfredo
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problem with secondary account

I have a problem with premium family.The others account are cancelled by my plan, and they can’t back.Spotify can you help me??

  • Visitor
  • I have a problem with premium family. The others account are cancelled by my plan, and they can’t back. Spotify can you help me??
  • Alfredo
  • Roadie
  • 233 Views
  • 1 replies
  • 0 likes
  • 233 Views
  • 1 replies
  • 0 likes

Help sending invites to my family

I am the owner of a premium acct. when I click the email sent by Spotify to send invites it takes me to a login. When I log in it tells me to see the owner of the acct? What am I doing wrong?!?

  • Newbie
  • I am the owner of a premium acct.  when I click the email sent by Spotify to send invites it takes me to a login. When I log in it tells me to see the owner of the acct? What am I doing wrong?!?
  • Luke
  • Spotify Star
  • 306 Views
  • 1 replies
  • 0 likes
  • 306 Views
  • 1 replies
  • 0 likes

Spotify Premium for college

Good Morning! I registered for Spotify Premium for college. The amount has already been discounted at the limit of my credit card but my account in the application is still free. How to proceed?

  • Newbie
  • Good Morning! I registered for Spotify Premium for college. The amount has already been discounted at the limit of my credit card but my account in the application is still free. How to proceed?
  • MattSuda
  • Spotify Star
  • 340 Views
  • 1 replies
  • 0 likes
  • 340 Views
  • 1 replies
  • 0 likes

Solved!! Family Members kicked out of Premium

Now I have seen this question asked before, but the answer was to get into the chat support, which doesn't seem to be a thing anymore.I recently got a Spotify Family Account, but my family members have apparently been "unable to verify" that we share...

  • Regular
  • Now I have seen this question asked before, but the answer was to get into the chat support, which doesn't seem to be a thing anymore. I recently got a Spotify Family Account, but my family m...
  • MattSuda
  • Spotify Star
  • 725 Views
  • 1 replies
  • 0 likes
  • Family premium account
  • 725 Views
  • 1 replies
  • 0 likes

Signing in

HI, I have created an account after my husband upgraded from his premier to family plan. I log on and cannot see where to put the invite code to change my account from free to family. It asks for me to enter payment details as well, but he has alread...

  • Newbie
  • HI, I have created an account after my husband upgraded from his premier to family plan. I log on and cannot see where to put the invite code to change my account from free to family. It asks for m...
  • MattSuda
  • Spotify Star
  • 224 Views
  • 1 replies
  • 0 likes
  • 224 Views
  • 1 replies
  • 0 likes

Superuser Contribution Accept Invitation for spotify family

Hi!I upgraded from Premiumto family and sent the invitation to my kids. They are using the spotify app but didnt have their own account. I told them to log out. I created apassword. They received the emial and went on the “accept invite” button ans w...

  • Newbie
  • Hi! I upgraded from Premium to family and sent the invitation to my kids. They are using the spotify app but didnt have their own account. I told them to log out. I created a password. They r...
  • SergioDavid
  • Roadie
  • 295 Views
  • 1 replies
  • 0 likes
  • 295 Views
  • 1 replies
  • 0 likes

Solved!! Premium to Family account

Dear reader, Recently I convinced my father to try Spotify, like I promised him he does use it very often lately. After a tryout he wanted to get an premium account also but since we're family we can use the discount which we did. Now I'm connected t...

  • Newbie
  • ...e're family we can use the discount which we did. Now I'm connected to my fathers account because he's the owner of the mainaccount. As you may expect my own premium account is not in need a...
  • MattSuda
  • Spotify Star
  • 356 Views
  • 1 replies
  • 0 likes
  • 356 Views
  • 1 replies
  • 0 likes

paypal no longer available as a payment method

its time to renew my subscrition but i do not get a paypal option. please help

  • Newbie
  • its time to renew my subscrition but i do not get a paypal option. please help
  • MattSuda
  • Spotify Star
  • 375 Views
  • 1 replies
  • 0 likes
  • paypal
  • 375 Views
  • 1 replies
  • 0 likes

Superuser Contribution kredi kartımdan para çekildi ama premiuma geçemedim

Kredi kartımdan 6.99 TRY çekilmesine karşın hesap dökümünde görünüyor, benim hesabım premiuma yükseltilmedi. Ne yapmam gerek?

  • Newbie
  • Kredi kartımdan 6.99 TRY çekilmesine karşın hesap dökümünde görünüyor, benim hesabım premiuma yükseltilmedi. Ne yapmam gerek?
  • SergioDavid
  • Roadie
  • 279 Views
  • 1 replies
  • 0 likes
  • 279 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium Family expired, availed again, can't join

My sister availed for Spotify Premium for Family and my girlfriend and I join. When the said premium expired, she availed of it again, invited me and my girlfriend, but this time my girlfriend and I cannot join. It keeps saying that we are unable to ...

  • Newbie
  • My sister availed for Spotify Premium for Family and my girlfriend and I join. When the said premium expired, she availed of it again, invited me and my girlfriend, but this time my girlfriend and I...
  • SergioDavid
  • Roadie
  • 673 Views
  • 1 replies
  • 0 likes
  • Expired
    Unable to join
  • 673 Views
  • 1 replies
  • 0 likes

Superuser Contribution Familie account

Goedemorgen,Wij hebben een familie account, betaald op 03-04-2018 en ineens doet hij het sinds afgelopen vrijdag niet meer ?Wie weet wat er is gebeurt ?

  • Newbie
  • Goedemorgen, Wij hebben een familie account, betaald op 03-04-2018 en ineens doet hij het sinds afgelopen vrijdag niet meer ? Wie weet wat er is gebeurt ?
  • SergioDavid
  • Roadie
  • 335 Views
  • 1 replies
  • 0 likes
  • 335 Views
  • 1 replies
  • 0 likes

Superuser Contribution Premium for family plan

Hello, I had my account which is connected to my facebook (emshakira) as my premium acc under family plan. Suddenly my acc became a free one. I've tried to rejoin our family plan using my email and it turned out that i've logged in into a new account...

  • Visitor
  • Hello, I had my account which is connected to my facebook (emshakira) as my premium acc under family plan. Suddenly my acc became a free one. I've tried to rejoin our family plan using my email and i...
  • SergioDavid
  • Roadie
  • 240 Views
  • 1 replies
  • 0 likes
  • 240 Views
  • 1 replies
  • 0 likes

Superuser Contribution Öğrenci indirimini nasıl yenileyeceğim

Merhaba,12 aydır öğrenci indirimi ile kullanıyoru. bu ay sonunda bitecek. bilgilendirme emailinde öğrenciliğim devam ediyorsa indirimli kullanıma devam edebileceğim yazıyor, ancak sistemde öğrenci belgemi yükleyebileceğim ya da farklı bir şekilde öğr...

  • Newbie
  • Merhaba, 12 aydır öğrenci indirimi ile kullanıyoru. bu ay sonunda bitecek. bilgilendirme emailinde öğrenciliğim devam ediyorsa indirimli kullanıma devam edebileceğim yazıyor, ancak sistemde öğrenci ...
  • SergioDavid
  • Roadie
  • 229 Views
  • 1 replies
  • 0 likes
  • 229 Views
  • 1 replies
  • 0 likes

Superuser Contribution Cuenta premium

Hola tengo una cuenta premium y no me deja agregar a mi hijo que vivimos en la misma casa pongo la misma dirección y no me deja agregarlo, qué problema con ustedes. Por nuestro trabajo necesitamos este programa espero que soluciones este problema sin...

  • Newbie
  • Hola tengo una cuenta premium y no me deja agregar a mi hijo que vivimos en la misma casa pongo la misma dirección y no me deja agregarlo, qué problema con ustedes.  Por nuestro trabajo necesit...
  • SergioDavid
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Abonnement wijzigen

Hoi, Ik heb zojuist mijn abonnement van "Premium" naar "Premium for Family" gewijzigd. Ik heb alleen daarvóór niet mijn "Premium" abonnement opgezegd. Ik kan nergens vinden of ik nu voor allebei de abonnementen ingeschreven ben: dit wil ik niet. Is m...

  • Newbie
  • Hoi,   Ik heb zojuist mijn abonnement van "Premium" naar "Premium for Family" gewijzigd. Ik heb alleen daarvóór niet mijn "Premium" abonnement opgezegd.  Ik kan nergens vinden of ik nu v...
  • SergioDavid
  • Roadie
  • 2705 Views
  • 1 replies
  • 0 likes
  • abonnement
    Other
  • 2705 Views
  • 1 replies
  • 0 likes