Help Wizard

Step 1

NEXT STEP

Premium Family

Get help verifying your Premium for Family.

Start a topic

Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 130924 Views
  • 32 replies
  • 8 likes
  • 130924 Views
  • 32 replies
  • 8 likes

2 account to use at my house and car

I created an account to use at my living room and another to use at my bedroom and car. I want to joint the second one to my family plan, but spotify tell me is not able to identify the address?? whats wrong here? I even connect from the same IP, jus...

  • Casual Listener
  • I created an account to use at my living room and another to use at my bedroom and car. I want to joint the second one to my family plan, but spotify tell me is not able to identify the address?? w...
  • nsrk
  • Casual Listener
  • 591 Views
  • 2 replies
  • 0 likes
  • 591 Views
  • 2 replies
  • 0 likes

Ik betaal voor een familieabonnement en er staat dat ik een free abonnement heb

Ik heb een familie abonnement met mijn gezin nu kunnen we geen muziek meer luisteren.We kunnen geen 1 nmr meer luisteren niks is gedownload.Ik heb gewoon netjes alles betaald en we zitten allemaal op 1 adres.Uit en ingelogd werkt ook niet.Heeellllppp...

  • Newbie
  • Ik heb een familie abonnement met mijn gezin nu kunnen we geen muziek meer luisteren. We kunnen geen 1 nmr meer luisteren niks is gedownload. Ik heb gewoon netjes alles betaald en we zitten allemaa...
  • 258 Views
  • 0 replies
  • 1 likes
  • 258 Views
  • 0 replies
  • 1 likes

family subscription

Hello, i was removed from our family subscription and i am not able to return back. Please help.Tereza

  • Newbie
  • Hello,   i was removed from our family subscription and i am not able to return back.   Please help. Tereza
  • 168 Views
  • 0 replies
  • 0 likes
  • 168 Views
  • 0 replies
  • 0 likes

Superuser Contribution Spotify Premium

Hello Spotify! I want to get the Premium package and the only way of payment that I have is the debit card. I do not have a credit card. How can you help me? I really want to continue using the App. Tomorrow ends my free week. I'm waiting. Fernandafe...

  • Casual Listener
  •   Hello Spotify! I want to get the Premium package and the only way of payment that I have is the debit card. I do not have a credit card. How can you help me? I really want to continue using t...
  • Fer123
  • Casual Listener
  • 247 Views
  • 2 replies
  • 0 likes
  • 247 Views
  • 2 replies
  • 0 likes

Soy titular de una cuenta spotify familiar y no me deja agregar miembros

Hola! Soy titular de una cuenta de Spotify Familiar y he tratado de agregar a un miembro a mi plan pero, no me deja realizarlo. La pagina me dice que soy parte de un plan familiar. pero no me deja agregar a nadie. Como puedo arreglar eso?

  • Visitor
  • Hola!  Soy titular de una cuenta de Spotify Familiar y he tratado de agregar a un miembro a mi plan pero, no me deja realizarlo. La pagina me dice que soy parte de un plan familiar. pero no me ...
  • 656 Views
  • 0 replies
  • 0 likes
  • 656 Views
  • 0 replies
  • 0 likes

Can't add my wife on my Family Membership

Hello guys, I can't add my wife in my Family Membership! I've sent the invite, she received the link, filled the form up and nothing happens. Any idea? Is there any better way to get in touch with the support? We have always the same feedback from th...

  • Newbie
  • Hello guys,   I can't add my wife in my Family Membership! I've sent the invite, she received the link, filled the form up and nothing happens.   Any idea? Is there any better way to g...
  • rdmaia76
  • Newbie
  • 464 Views
  • 3 replies
  • 3 likes
  • 464 Views
  • 3 replies
  • 3 likes

Premium family settings lost.

Hello everyone, Apparently I had a problem with my previous credit card because my Premium Family account was switched to Free. However, I have just updated my CC information and I was able to pay for a Family account. Unfortunately, it looks like I ...

  • Newbie
  • Hello everyone,  Apparently I had a problem with my previous credit card because my Premium Family account was switched to Free. However, I have just updated my CC information and I was able t...
  • denigrismarco
  • Casual Listener
  • 196 Views
  • 1 replies
  • 0 likes
  • 196 Views
  • 1 replies
  • 0 likes

No mail for Family Plan

Hi everyone! My dad started a Family Plan and send my mother, my brother en me a mail, but I didn't recieve the mail so I can't join the Plan. We already tried logging in and out / send the mail multiple times ... but still no recieved mail. Anyone a...

  • Newbie
  • Hi everyone!   My dad started a Family Plan and send my mother, my brother en me a mail, but I didn't recieve the mail so I can't join the Plan. We already tried logging in and out / send t...
  • 174 Views
  • 0 replies
  • 0 likes
  • 174 Views
  • 0 replies
  • 0 likes

Spotify no puede verificar mi ubicacion.

Buenos dias! Ayer Spotify cambio mi cuenta Premium a Gratis. Estoy en un plan familiar y soy el unico al que le ha pasado esto. Ya se han realizado todos los pagos del mes y aun asi sigo sin tener mi cuenta Premium, recibi un mensaje en Gmail que dic...

  • Newbie
  • Buenos dias! Ayer Spotify cambio mi cuenta Premium a Gratis. Estoy en un plan familiar y soy el unico al que le ha pasado esto. Ya se han realizado todos los pagos del mes y aun asi sigo sin tener mi...
  • 642 Views
  • 0 replies
  • 0 likes
  • 642 Views
  • 0 replies
  • 0 likes

After accepting invite, still fail to join

My dad, brother, brother's girlfriend and my friend joined the family premium invitations sent by me a month ago. it was all good until today. today it renewed the plan. my dad, brother and his girlfriend were no longer in the list of family members....

  • Visitor
  • My dad, brother, brother's girlfriend and my friend joined the family premium invitations sent by me a month ago. it was all good until today. today it renewed the plan. my dad, brother and his g...
  • waldynp
  • Newbie
  • 480 Views
  • 2 replies
  • 2 likes
  • 480 Views
  • 2 replies
  • 2 likes

Can't listen on Alexa and another device with the Family Plan

Our family is frustrated that when we are listening on Alexa the other can't listen on our phone or laptop.

  • Newbie
  • Our family is frustrated that when we are listening on Alexa the other can't listen on our phone or laptop. 
  • osornios
  • Spotify Star
  • 984 Views
  • 3 replies
  • 0 likes
  • 984 Views
  • 3 replies
  • 0 likes

Me cobran de mas en plan premium

Hola buen dia a todos, acabo de checar un detalle con mi cuenta de Spotifiy, para ser exacto el problema es el los cargos que me hacen, soy de Mexico y el costo del plan familiar esta en $149.00 MXN y en la pagina de Recibos de Spotify aparece el car...

  • Newbie
  • Hola buen dia a todos, acabo de checar un detalle con mi cuenta de Spotifiy, para ser exacto el problema es el los cargos que me hacen, soy de Mexico y el costo del plan familiar esta en $149.00 MXN ...
  • 1242 Views
  • 0 replies
  • 1 likes
  • 1242 Views
  • 0 replies
  • 1 likes

Unable to sign up... timeout?

I just bought a family subscription and managed to create a primary account fine. Now I am trying to create an account for my son and after having tried to do this several times I am about to give up. Everytime I put in all the account details on "si...

  • Newbie
  •   I just bought a family subscription and managed to create a primary account fine. Now I am trying to create an account for my son and after having tried to do this several times I am a...
  • 228 Views
  • 0 replies
  • 0 likes
  • 228 Views
  • 0 replies
  • 0 likes

Solved!! Problemas con cuenta familiar

Hola buenas tardes soy la titular de una cuenta familiar el dia 21 de diciembre realize mi pago a spotify y todo bien llevaba 3 meses sin problemas pero el dia 29 veo mi cuenta y soy free al igual que mis familiares entonces pues por que me quitaron ...

  • Newbie
  • Hola buenas  tardes soy  la titular  de  una cuenta familiar  el  dia  21  de diciembre  realize mi  pago  a spotify  y  todo bien &nb...
  • Mer9
  • Newbie
  • 3800 Views
  • 20 replies
  • 2 likes
  • 3800 Views
  • 20 replies
  • 2 likes

Account changed from Premium for family to Free without notice

Hi,We have Premium for Family accout. My wifes acount suddenly changed from Premium to free without notice (payments are OK). Need advice what to do ? Best regards Lars Hahjem

  • Newbie
  • Hi, We have Premium for Family accout. My wifes acount suddenly changed from Premium to free without notice (payments are OK). Need advice what to do ?   Best regards Lars Hahjem
  • Kuunib
  • Regular
  • 264 Views
  • 1 replies
  • 0 likes
  • 264 Views
  • 1 replies
  • 0 likes

Validation compte premium familly

Bonjour, j'ai souscrit un abonnement a spotify familly. J'ai envoye les invitations a mes deux filles qui les ont bien recues. Par contre, impossible de creer leur compte. Elles avaient deja spotify free. Avez vous une solution ou un mode operatoire ...

  • Casual Listener
  • Bonjour, j'ai souscrit un abonnement a spotify familly. J'ai envoye les invitations a mes deux filles qui les ont bien recues. Par contre, impossible de creer leur compte. Elles avaient deja spo...
  • pierre81990
  • Casual Listener
  • 461 Views
  • 2 replies
  • 0 likes
  • 461 Views
  • 2 replies
  • 0 likes

Clarity on Family Premium Eligibility

If my daughter's permanent address is the same as mine but she lives 6 hours away while attending university...does she still qualify for our family premium plan?

  • Newbie
  • If my daughter's permanent address is the same as mine but she lives 6 hours away while attending university...does she still qualify for our family premium plan?
  • Maxim
  • Spotify Star
  • 266 Views
  • 1 replies
  • 0 likes
  • 266 Views
  • 1 replies
  • 0 likes

Invite code invalid

Added my wife to my premium family subscription. Clicking the link in the invite message results in going to her account screen and nothing but a spinning arrow in an area of the page that never populates with anything. Choose the Redeem option on th...

  • Casual Listener
  • Added my wife to my premium family subscription. Clicking the link in the invite message results in going to her account screen and nothing but a spinning arrow in an area of the page that never p...
  • Illill
  • Newbie
  • 1238 Views
  • 5 replies
  • 1 likes
  • 1238 Views
  • 5 replies
  • 1 likes

All my playlists have disappeared

I got on Spotify this morning and all my playlists are gone. Idk what to do

  • Newbie
  • I got on Spotify this morning and all my playlists are gone. Idk what to do 
  • Bittencourt
  • Spotify Star
  • 372 Views
  • 1 replies
  • 0 likes
  • Playlists
  • 372 Views
  • 1 replies
  • 0 likes

Family plan

I had a family plan for a while but when spotify asked me to update my payment info after i did my famoly plan was GONE. AGAIN. Its the second time this is happening. Why is it like this?..

  • Newbie
  • I had a family plan for a while but when spotify asked me to update my payment info after i did my famoly plan was GONE. AGAIN. Its the second time this is happening. Why is it like this?..
  • 250 Views
  • 0 replies
  • 0 likes
  • 250 Views
  • 0 replies
  • 0 likes