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Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 131422 Views
  • 32 replies
  • 8 likes
  • 131422 Views
  • 32 replies
  • 8 likes

Spotify does not have a **bleep** email hotline **bleep**.

Does Spotify even reply to these questions? because apparently they dont even have a spotify email account that allows users to contact them **bleep**? well im having an issue inviting my family members into my family subscription plan, i did it befo...

  • Visitor
  • Does Spotify even reply to these questions? because apparently they dont even have a spotify email account that allows users to contact them **bleep**? well im having an issue inviting my family m...
  • LeBossTWD
  • Regular
  • 215 Views
  • 1 replies
  • 0 likes
  • 215 Views
  • 1 replies
  • 0 likes

Can Premium for Family allow a mobile AND a home stream

Hi thereI am a Premium subscriber and often we clash between family members. If I upgrade to Family premium can we stream at home AND on my own mobile phone away from my house at THE SAME TIME?Thanks

  • Newbie
  • Hi there I am a Premium subscriber and often we clash between family members.  If I upgrade to Family premium can we stream at home AND on my own mobile phone away from my house at THE SAME T...
  • LeBossTWD
  • Regular
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

Invite to join a Family subscription does not work - claims email already exists

Hello all, I was previousl a Spotify Premium user through Rogers Wireless in Canada. Rogers no longr offers Spotify (AFAIK) so they changed my account to a free account. Each of my 4 family members (incluidng me) all had individual Spotify accounts a...

  • Newbie
  • Hello all,   I was previousl a Spotify Premium user through Rogers Wireless in Canada. Rogers no longr offers Spotify (AFAIK) so they changed my account to a free account.  Each of my 4 family...
  • LeBossTWD
  • Regular
  • 339 Views
  • 1 replies
  • 0 likes
  • 339 Views
  • 1 replies
  • 0 likes

Premium family invitation doesn't work

Hi, I send the invitation for the premium family to my daughter, when she fills the information and wants to submit it's not working. It says she should try it another time. We have tried it several times, on several devices even on google incognito ...

  • Casual Listener
  • Hi, I send the invitation for the premium family to my daughter, when she fills the information and wants to submit it's not working. It says she should try it another time. We have tried it s...
  • mirvucic
  • Newbie
  • 1549 Views
  • 12 replies
  • 3 likes
  • 1549 Views
  • 12 replies
  • 3 likes

Discount Family Subscriptions!

On the Q&A Page for Premium Family, it mentions that if I have an existing Premium account, "any remaining time that you've already paid for will be converted into a Premium for Family subscription, so this can bring your next payment date forward". ...

  • Visitor
  • On the Q&A Page for Premium Family, it mentions that if I have an existing Premium account, "any remaining time that you've already paid for will be converted into a Premium for Family s...
  • 207 Views
  • 0 replies
  • 0 likes
  • 207 Views
  • 0 replies
  • 0 likes

Forget to verify the Family account and now can't login as family account

I forgot to confirm my address for my family account through the email sent out by spitify recently and my account was now become the free account. What should I do to get back my family account?

  • Newbie
  •   I forgot to confirm my address for my family account through the email sent out by spitify recently and my account was now become the free account. What should I do to get back my family account?
  • rizkysufi
  • Newbie
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

Solved!! Unable to verify my adress on Family premium

Hey there!Last Week I received an e-mail from Spotify, asking me to verify my adress in order to check whether I live at the same place as my familymemebrs in ou Family Account.I saw this mail when the 7-Day-Deadline was already been over and now I'm...

  • Newbie
  • Hey there! Last Week I received an e-mail from Spotify, asking me to verify my adress in order to check whether I live at the same place as my familymemebrs in ou Family Account. I saw this mail w...
  • Peppe82
  • Newbie
  • 6204 Views
  • 43 replies
  • 2 likes
  • 6204 Views
  • 43 replies
  • 2 likes

Yearly Subscription vs Family Subscription

Hi! My wife paid for the yearly subscritpion in December and now she joined the Family Plan (I added her by mistake). If we cancel the Family Plan, say, in two months, will her old account be downgraded to Free, even though she already paid for the w...

  • Newbie
  • Hi! My wife paid for the yearly subscritpion in December and now she joined the Family Plan (I added her by mistake). If we cancel the Family Plan, say, in two months, will her old account be d...
  • Luke
  • Spotify Star
  • 627 Views
  • 1 replies
  • 0 likes
  • Subscribtion
    yearly
  • 627 Views
  • 1 replies
  • 0 likes

Wechseln von Premium zu Family

Hallo, kurze Frage: Hatte das 3-Monats Abo, dass heute abgelaufen ist und sich automatisch verlängert hat. Geld wurde auch schon abgebucht. Ich möchte nun gerne auf Family wechseln... Geht das noch oder muss bis nächsten Monat gewartet werden? Danke!

  • Casual Listener
  • Hallo, kurze Frage: Hatte das 3-Monats Abo, dass heute abgelaufen ist und sich automatisch verlängert hat. Geld wurde auch schon abgebucht. Ich möchte nun gerne auf Family wechseln... Geht das noch o...
  • heike-729
  • Newbie
  • 130290 Views
  • 10 replies
  • 1 likes
  • 130290 Views
  • 10 replies
  • 1 likes

Fraud payement from Stockolm on debit card.. i need the money back

Why the debit card of my girlfriend received a fraud payement from spotify? She doesn't have any spotify account and i got a free spotify account.. but we aren't related in any way.She payed from her debit card the quote for a family premium 14,99eur...

  • Casual Listener
  • ...er debit card the quote for a family premium 14,99euro coming from Stockolm and she didn't received neither the request for that payement (she never submitted to anyone because she doesn't have any s...
  • imattolo
  • Community Legend
  • 1072 Views
  • 4 replies
  • 0 likes
  • fraud payement
  • 1072 Views
  • 4 replies
  • 0 likes

Kinder zum Family Account hinzufuegen

Hallo Wir moechten unseren 5 Jaehrigen Sohn, der gerne Hoerspiele usw. hoert, als eigenstaendigen User zu Spotify Family hinzufuegen. Leider geht das offenbar nicht, da er fuer ein eigenstaendiges Userprofil wohl zu jung ist. Wie koennen wir ihn denn...

  • Newbie
  • Hallo  Wir moechten unseren 5 Jaehrigen Sohn, der gerne Hoerspiele usw. hoert, als eigenstaendigen User zu Spotify Family hinzufuegen. Leider geht das offenbar nicht, da er fuer ein e...
  • plasmatixx
  • Newbie
  • 5263 Views
  • 2 replies
  • 1 likes
  • 5263 Views
  • 2 replies
  • 1 likes

I can't receive invites to a Spotify Family

So I was removed from a Spotify Family but that was fixed. The thing is that I don't get invitation E-mail when the admin sends it. I checked the **bleep** file there is no such e-mail. Could someone halp me with this. Thanks for answers.

  • Regular
  • So I was removed from a Spotify Family but that was fixed. The thing is that I don't get invitation E-mail when the admin sends it. I checked the **bleep** file there is no such e-mail. Could s...
  • 219 Views
  • 0 replies
  • 0 likes
  • 219 Views
  • 0 replies
  • 0 likes

Solved!! Change Student plan to Family Plan

I recently got the Student plan, but my uncle got the family plan and want me to join the plan. If i cancel my Student plan to join the family one, in the future if i need it, i'll be able to get the Student price again?

  • Newbie
  • I recently got the Student plan, but my uncle got the family plan and want me to join the plan. If i cancel my Student plan to join the family one, in the future if i need it, i'll be able to get t...
  • Erkuspwn
  • Music Fan
  • 390 Views
  • 2 replies
  • 0 likes
  • 390 Views
  • 2 replies
  • 0 likes

Can Family Subscribers play music at the same time?

I'm considering getting the family subscription. Is it possible for each family member on the subscription to be able to use their spotify at the same time? I don't want to pay for a subscription that limits when each person can use it. In other word...

  • Newbie
  • I'm considering getting the family subscription. Is it possible for each family member on the subscription to be able to use their spotify at the same time? I don't want to pay for a subscription t...
  • user-removed
  • Not applicable
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

Incapable de joindre l'offre Spotify Family malgré la réception de l'invitation par mail

J'ai un compte Spotify je reçois l'invitation par mail pour accéder à l'offre premium par le biais du Spotify Family mais lorsque j'appuie sur accepter l'invitation j'accède à un lien qui ne prend pas en compte le fait que je puisse bénéficier de l'o...

  • Newbie
  • J'ai un compte Spotify je reçois l'invitation par mail pour accéder à l'offre premium par le biais du Spotify Family mais lorsque j'appuie sur accepter l'invitation j'accède à un lien qui ne prend p...
  • jacoulot
  • Newbie
  • 348 Views
  • 1 replies
  • 0 likes
  • 348 Views
  • 1 replies
  • 0 likes

my familia were excluded from my family plan

My family (husband and two children) were excluded from My family plan, everyone lives in the same place. My husband and my daughter can not go back, they accuse that they do not live in the same place.

  • Newbie
  • My family (husband and two children) were excluded from My family plan, everyone lives in the same place. My husband and my daughter can not go back, they accuse that they do not live in the same p...
  • Bittencourt
  • Spotify Star
  • 222 Views
  • 1 replies
  • 0 likes
  • 222 Views
  • 1 replies
  • 0 likes

Sparito Family

Non visualizzo il mio account Family. E come se avesse fatto automaticamente un downgrade a spotify free

  • Casual Listener
  • Non visualizzo il mio account Family. E come se avesse fatto automaticamente un downgrade a spotify free
  • imattolo
  • Community Legend
  • 202 Views
  • 1 replies
  • 0 likes
  • 202 Views
  • 1 replies
  • 0 likes

adding member to family premium account does not work

Hey!I have a family premium account but one person of my family cannot join because the invitation is not accepted (error: something went wrong)What can I do?Thanks for the help!

  • Newbie
  • Hey! I have a family premium account but one person of my family cannot join because the invitation is not accepted (error: something went wrong) What can I do? Thanks for the help!
  • Nico
  • Community Legend
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Registration of invited email adresses fails

After purchasing the family account, we send out invitations to the email adresses of the familiy members - they do not have accounts yet. This worked for me, but when I try to create an account for my daughter the App on her phone hangs. Second try:...

  • Newbie
  • After purchasing the family account, we send out invitations to the email adresses of the familiy members - they do not have accounts yet. This worked for me, but when I try to create an account f...
  • CryticalAce
  • Community Legend
  • 205 Views
  • 1 replies
  • 0 likes
  • 205 Views
  • 1 replies
  • 0 likes

My wife cannot download Spotify app to enjoy my family account

Hi community, we live in Qatar. I have Spotify installed on my IPhone for 6 months and i subscribed for family account but she cannot download the Spotify app on her Samsung Note 5 so I pay the family premium for nothing. Any idea what’s wrong? Andro...

  • Newbie
  • Hi community, we live in Qatar. I have Spotify installed on my IPhone for 6 months and i subscribed for family account but she cannot download the Spotify app on her Samsung Note 5 so I pay the family...
  • MattSuda
  • Spotify Star
  • 187 Views
  • 1 replies
  • 0 likes
  • 187 Views
  • 1 replies
  • 0 likes