Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
The mail with request of spotify to verify the home adress was on spam and now a family member is blocked for 12 months. How can I reactivate the account?
Casual Listener
20262 Views
44 replies
4 likes
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
Regular
179309 Views
32 replies
9 likes
Eu fui tentar assinar a promoção de 1,99 por três meses, e coloquei o número do meu cartão, só que como eu já tinha usado ele uma vez para a mesma promoção, no site apareceu que não tinha dado certo por causa disso, só que no aplicativo do banco most...
Eu fui tentar assinar a promoção de 1,99 por três meses, e coloquei o número do meu cartão, só que como eu já tinha usado ele uma vez para a mesma promoção, no site apareceu que não tinha dado certo ...
Spotify Star
305 Views
1 replies
0 likes
Já tentei inúmeras vezes e não estou conseguindo ser aceita no plano família. Diz que o endereço está incorreto sendo que estou colocando o correto sim. Se persistir irei cancelar o plano.
Já tentei inúmeras vezes e não estou conseguindo ser aceita no plano família. Diz que o endereço está incorreto sendo que estou colocando o correto sim. Se persistir irei cancelar o plano.
Spotify Star
551 Views
1 replies
0 likes
Arkadaşım spotify aile için premium kullanıyor ve beni de almıştı bu aile planına ardından bana mail geldi spotify tarafından 1 hafta için de posta kodunu onaylamamı aksi takdirde aile planından çıkarılacağım yazıyordu ben de unuttum ve sonrasında çı...
Arkadaşım spotify aile için premium kullanıyor ve beni de almıştı bu aile planına ardından bana mail geldi spotify tarafından 1 hafta için de posta kodunu onaylamamı aksi takdirde aile planından çıka...
Newbie
2099 Views
1 replies
5 likes
in the email invitation section they also ask for first name and last name but i cant find where to register both names in the first place because i didnt log in with facebook. what should i do? thank you
in the email invitation section they also ask for first name and last name but i cant find where to register both names in the first place because i didnt log in with facebook. what should i do? than...
Roadie
319 Views
1 replies
0 likes
Há meses faço parte de um plano familiar e agora fui removida do nada. O endereço é o mesmo e a conta mensal foi paga. Já é a segunda vez que isso acontece. Como posso dar fim a esse problema?
Há meses faço parte de um plano familiar e agora fui removida do nada. O endereço é o mesmo e a conta mensal foi paga. Já é a segunda vez que isso acontece. Como posso dar fim a esse problema?
Roadie
717 Views
1 replies
0 likes
I connected my Spotify to my Hulu account, but on my hulu account it still shows im going to be charged on 05/15/18. Is there any way to fix this? or will I have to be charged for a month?
I connected my Spotify to my Hulu account, but on my hulu account it still shows im going to be charged on 05/15/18. Is there any way to fix this? or will I have to be charged for a month?
Roadie
507 Views
1 replies
0 likes
Hi! I pay 495 swedish crones for spotify family premium, but why it is so expensive when it's said that it cost 149kr/month and I pay 495kr/month? Can someone explain that?/Ida
Hi! I pay 495 swedish crones for spotify family premium, but why it is so expensive when it's said that it cost 149kr/month and I pay 495kr/month? Can someone explain that? /Ida
Roadie
242 Views
1 replies
0 likes
Normally when I download music in my external memory of the cell phone to the passage of a week everything is deleted and the storage configuration changes to the internal memory, know what is due?
Normally when I download music in my external memory of the cell phone to the passage of a week everything is deleted and the storage configuration changes to the internal memory, know what is due?
Roadie
245 Views
1 replies
0 likes
Buenos dias!No me funciona el plan familiar y llevo desde ayer intentando accederdesde la invitación que tenía de antes y desde la nueva
Buenos dias!No me funciona el plan familiar y llevo desde ayer intentando accederdesde la invitación que tenía de antes y desde la nueva
Roadie
236 Views
1 replies
0 likes
Criei o plano familiar e enviei o convite, mas quando ele clica em aceitar o convite, vai direto para a página da minha conta, e consta que o convite dele ainda está pendente. Sendo que ele está logado na conta dele.
Criei o plano familiar e enviei o convite, mas quando ele clica em aceitar o convite, vai direto para a página da minha conta, e consta que o convite dele ainda está pendente. Sendo que ele está loga...
Roadie
586 Views
1 replies
0 likes
I can't get in family spotify. It doesn't let me. I opened the account with facebook. Could it be it
I can't get in family spotify. It doesn't let me. I opened the account with facebook. Could it be it
Roadie
368 Views
1 replies
0 likes
hi, i tried to add my family to my list on Family Premium. Apparently, already tried to submit the correct address, but they cant join. Any ideas how to get it done? Already tried the solution to cancel and resend, still no result.
hi, i tried to add my family to my list on Family Premium. Apparently, already tried to submit the correct address, but they cant join. Any ideas how to get it done? Already tried the s...
Roadie
341 Views
1 replies
0 likes
İyi günler,Dün akşam saatlerinde Öğrenci belgemi ve diğer bilgilerimi sisteme girdim sonra bana gelen dönütte birkaç gün içinde mail geleceği yazıyor,hala premium üyeliğim yok normal mi bu durum acaba?Teşekkürler
İyi günler,Dün akşam saatlerinde Öğrenci belgemi ve diğer bilgilerimi sisteme girdim sonra bana gelen dönütte birkaç gün içinde mail geleceği yazıyor,hala premium üyeliğim yok normal mi bu durum acab...
Roadie
1127 Views
1 replies
0 likes
Hello, I have a problem with my own playlist. I deleted the playlist a few month ago. Now I wanted to follow this playlist again, so I joined the account of one of my old followers and tried to follow the playlist. I realized that I can't follow my o...
Hello, I have a problem with my own playlist. I deleted the playlist a few month ago. Now I wanted to follow this playlist again, so I joined the account of one of my old followers and...
Roadie
304 Views
1 replies
0 likes
Could Spotify please allow the family plan users to also gain access to a Hulu account with the plan? My family and I would love to have access to Hulu. I would appreciate the ability to watch NBA games, but I cannot do it on my current plan. If I sw...
Could Spotify please allow the family plan users to also gain access to a Hulu account with the plan? My family and I would love to have access to Hulu. I would appreciate the ability to watch NBA g...
Roadie
702 Views
1 replies
0 likes
I really enjoy listening to music with Spotify,but now I am facing a big problem about my account.I get an email about my account is removed from my family's plan,but i am sure that the address is correct because it is my home address!Can you help me...
I really enjoy listening to music with Spotify,but now I am facing a big problem about my account. I get an email about my account is removed from my family's plan,but i am sure that the address i...
Casual Listener
571 Views
4 replies
0 likes
Intento agregar a mis familiares pero me sale que la dirección no es correcta, el primer mes anduvo muy bien y este mes me hicieron el descuento del pago y me desconectaron todas las cuentas y ahora no se pueden enlazar, alguien me puede auudar?, Que...
Intento agregar a mis familiares pero me sale que la dirección no es correcta, el primer mes anduvo muy bien y este mes me hicieron el descuento del pago y me desconectaron todas las cuentas y ahora ...
Spotify
381 Views
3 replies
0 likes
Hi, I have moved from 2 new house recently and I didn't remember wich adress I used to create my Family Account and now i can't add more family member cause they don't know wich adress they need to use for creating their account. If someone can help ...
Hi, I have moved from 2 new house recently and I didn't remember wich adress I used to create my Family Account and now i can't add more family member cause they don't know wich adress t...
Spotify Star
520 Views
3 replies
0 likes
I got premium familiy but my wife is still not able to see the download button...it still works like a basic plan, not premium...
I got premium familiy but my wife is still not able to see the download button...it still works like a basic plan, not premium...
Spotify
414 Views
3 replies
0 likes
How do I reactivate my premium? I've cancelled it but it will expire on 29 and I still have a few more days to enjoy it. So how do I reactivate it? Thanks
How do I reactivate my premium? I've cancelled it but it will expire on 29 and I still have a few more days to enjoy it. So how do I reactivate it? Thanks 😊
Casual Listener
372 Views
2 replies
0 likes
