Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Premium for Family.
Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...
had to switch phones, when i logged on with username and password i had lost all my music and my subscription status was like i was brand new but ive had the premium family for months. how do i fix this? Everyone else on my family plan still has all ...
Hi, I have been paying for Spotify for Students for the past couple of months, but my account got recently changed to Spotify Premium for Family, which I had no knowledge of, until I realised I was billed $14.98 last month. I did not change the plan,...
Are my account credentials being compromised? I changed my password once and it still happened.
I just bought a Spotify premium account for my girlfriend and I to share, she followed the link and is listening to music but her music is popping up on my phone and I can't listen to my music on MY phone, it keeps asking me to "choose a device" and ...
hello. I have tried a few times on several devices to access the family account link: https://www.spotify.com/za/family/It is not working, though. I just get a 404 error. Please help
Ola, um usuario da minha conta familia foi retirado do plano sem qualquer aviso previo e sem explicacao nenhuma de motivo. Agora, quando tento recoloca-lo, ele aceita o convite, mas uma mensagem de erro diz que nao e possivel entrar na nossa conta fa...
So my mum's account is for some reason stuck in peru, she has never been, sick one spotify.Well I need to change it to the UK as we need to live in the same house to share spotify family so if theres a fix for this I kinda need to know, who knows wha...
we've had a family account and this morning i received an email asking if i had changed email addresses and i responded No. I then had to send proof of payment and change my password. Now it says I only have Premium and the rest of my Family cannot a...
Hello everybody My brother created a spotify premium family account and told me to sign in what I did immediately.Than I got an e Mail which told me to verify my account , but unfortunately the Mail got to my **bleep** so i just didnt read it.Now Pre...
Buenas noches Tengo problemas con mi cuenta ya que utilizo una invitacion de mi esposo y no me acepta la direccion de nuestra residencia. Ayuda
I need to change my card info to continue my $9.99 Premium subscription. The update payment details link keeps sending me back to the same page. However, it does allow credit card info to be entered on the $14.99 Premium for Family page. At worst, th...
Hi I have sent, canceled and resent an invite to my Family Plan to my daughter but for some reason after she enters all the information and clicks on Continue she gets a red error message saying she can't be added and a link to the help page for this...
Easy. Recently, I added my sister to my family account. Now, she got kicked out from my account, and now when we try to confirm her invitation it doesn't work.
Hi everybody. I'm moving to a different country soon, my family is in France and will join me a few months later. Is it possible to have them benefit from the fam subcription? (Apples music can't cause it's tied to your Apple Store country, that's a ...
Hi, I just wanted to know who the owner of my Family Sub is. I think it is my wife or me, but we forgot which E-Mail adress we took. I am paying it, so how can I find out who the owner is? Thanks in advance, Mo
Minha prima, que reside comigo foi incluida no meu plano familiar, e do nada cortaram ela, ela tenta entrar novamente, aparece que ela entrou mas logo em cima um aviso em vermelho dizendo que ela nao pode entrar no meu plano, o que pode ser?
Tenho uma conta Premium Familiar , ja enviei convites para meus filhos e esposa , eles ja aceitarem , porem nao ha campo no convite para colocarmos o codigo enviado.Como colocar o codigo enviado por email ? Como resolver este problema ?
Hi ich wollte heute Morgen Musik hoeren, doch mein Passwort ging nicht. Ich hab das Passwort zurueckgesetzt und jetzt sind alle Playlisten und Familienmitglieder weg. Was kann das sein? Wie bekomme ich die Listen wieder zurueck? Danke und viele Grues...
Mijn vrouw kan niet inloggen op spotify familie ik betaal hier wel 15 euro voor wat kan ik doen?
Hello all I had Spotify Premium and it will end at 09-04. Now i will start spotify Family, but i want to start it now and not at 09-04. How can i do this?