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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 164336 Views
  • 32 replies
  • 9 likes
  • 164336 Views
  • 32 replies
  • 9 likes

Superuser Contribution C'ant add a family menber

I am trying to add a family member ( my father) in my account. When my father try to accept the invitation on Email, it brings him on the paiment page and it dosnt accept the invitation.

  • Newbie
  • I am trying to add a family member ( my father) in my account. When my father try to accept the invitation on Email, it brings him on the paiment page and it dosnt accept the invitation. 
  • ZullyB
  • Roadie
  • 268 Views
  • 1 replies
  • 0 likes
  • 268 Views
  • 1 replies
  • 0 likes

Superuser Contribution Problemas para realizar pago

Al intentar realizar el pago me aparece la siguiente leyenda: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago" Lo intentè con otras tarjetas y en diferentes dìas pero siempre es el mismo resultado..

  • Newbie
  • Al intentar realizar el pago me aparece la siguiente leyenda: "Ha ocurrido un error en el pago. Vuelve a intentarlo o usa otro metodo de pago" Lo intentè con otras tarjetas y en diferentes dìas pero ...
  • ZullyB
  • Roadie
  • 254 Views
  • 1 replies
  • 0 likes
  • 254 Views
  • 1 replies
  • 0 likes

Help, unable to add family members into plan

Hi, i sent invites out to my family but they are unable to join through my link. What should i do now. Thanks,Sheck

  • Visitor
  • Hi,   i sent invites out to my family but they are unable to join through my link. What should i do now.   Thanks, Sheck
  • user-removed
  • Not applicable
  • 395 Views
  • 4 replies
  • 0 likes
  • 395 Views
  • 4 replies
  • 0 likes

Problema con plan familiar

Quiero agregar a mi Señora al plan, vivimos en el mismo dimicilio.El problema es cuando recibe el correo de invitacion, ingresa sus datos, pero al momento de enviar los datos, este le manda un mensaje indicando que es imposible agregarla al plan fami...

  • Newbie
  • Quiero agregar a mi Señora al plan, vivimos en el mismo dimicilio. El problema es cuando recibe el correo de invitacion, ingresa sus datos, pero al momento de enviar los datos, este le manda un mens...
  • Huts_
  • Newbie
  • 269 Views
  • 1 replies
  • 0 likes
  • 269 Views
  • 1 replies
  • 0 likes

Aile premium adres sorunu

Arkadas aylardir ayni is aile premiumunda randuman alamiyorum ailemin hesaplari durduk yere iptal oluyor yanyana gelmeden duzelmiyor benden baska anlayan yok ve simdide bitane daha iptal olmus ama yeniden aileye alamiyorum sebebi nedir ?

  • Casual Listener
  • Arkadas aylardir ayni is aile premiumunda randuman alamiyorum ailemin hesaplari durduk yere iptal oluyor yanyana gelmeden duzelmiyor benden baska anlayan yok ve simdide bitane daha iptal olmus ama ye...
  • Mstfcsr41
  • Casual Listener
  • 820 Views
  • 2 replies
  • 2 likes
  • 820 Views
  • 2 replies
  • 2 likes

Spotify familia

Ola, bom dia... eu moro na France et tenho um filha sue mora no Brasil, eu queria fazer o plano familia, mas pelo jeito, minha filha nao vai poder utilizar, pois ela nao mora no mesmo teto que eu... o que fazer?

  • Newbie
  • Ola, bom dia... eu moro na France et tenho um filha sue mora no Brasil, eu queria fazer o plano familia, mas pelo jeito, minha filha nao vai poder utilizar, pois ela nao mora no mesmo teto que eu... ...
  • Bittencourt
  • Spotify Star
  • 239 Views
  • 1 replies
  • 0 likes
  • 239 Views
  • 1 replies
  • 0 likes

Problema no plano família

Boa noite! Sou titular do plano família, inclui meu irmão no plano e ele ficou o período conseguindo usar, porém ele não está conseguindo logar pelo meu plano mais. Está aparecendo que ele não pode fazer parte dessa conta premium, teria condição de o...

  • Newbie
  • Boa noite! Sou titular do plano família, inclui meu irmão no plano e ele ficou o período conseguindo usar, porém ele não está conseguindo logar pelo meu plano mais. Está aparecendo que ele não pode f...
  • Bittencourt
  • Spotify Star
  • 376 Views
  • 1 replies
  • 0 likes
  • 376 Views
  • 1 replies
  • 0 likes

problemas de ativaçao da conta premium

Eu ja paguei o boleto porem nao esta ativando minha conta premium, gostaria de alguma solução pra isso

  • Newbie
  • Eu ja paguei o boleto porem nao esta ativando minha conta premium, gostaria de alguma solução pra isso 
  • Bittencourt
  • Spotify Star
  • 413 Views
  • 1 replies
  • 0 likes
  • d
  • 413 Views
  • 1 replies
  • 0 likes

Can't sign up new user

I'm trying to sign up my kid on my family plan, but when I enter his info on the website and do the annoying captcha thing, I get a spinning "working" circle that just sits there forever. When I try through the Android app, I get an error that says "...

  • Newbie
  • I'm trying to sign up my kid on my family plan, but when I enter his info on the website and do the annoying captcha thing, I get a spinning "working" circle that just sits there forever. When I t...
  • prforeman
  • Casual Listener
  • 38253 Views
  • 31 replies
  • 0 likes
  • Premium
  • 38253 Views
  • 31 replies
  • 0 likes

Superuser Contribution I'm not able to accept Spotify family invite

I've been using Spotify for over 2 years now. Since all my friends in my flat use Spotify, we decided to get Spotify Family premium subscription. I've been in it for a month now, I came to another country for vacation and when I checked Spotify it lo...

  • Casual Listener
  • I've been using Spotify for over 2 years now. Since all my friends in my flat use Spotify, we decided to get Spotify Family premium subscription. I've been in it for a month now, I came to another c...
  • Lill-Evy
  • Newbie
  • 761 Views
  • 3 replies
  • 0 likes
  • 761 Views
  • 3 replies
  • 0 likes

Superuser Contribution I just upgraded from premium to family

I added a family member and they confirmed from email. There was no way to setup the acount from the confirmation. I now have my family member with a free account and get get them added to family account? How do you get a family member added new. How...

  • Newbie
  • I added a family member and they confirmed from email.  There was no way to setup the acount from the confirmation.  I now have my family member with a free account and get get them added t...
  • user-removed
  • Not applicable
  • 256 Views
  • 1 replies
  • 0 likes
  • 256 Views
  • 1 replies
  • 0 likes

Superuser Contribution No se verifico mi dirección.

Hola! Mi mamá compró el paquete familiar me mando la invitación y pude acceder, hoy me llego un correo donde me avisan que ya no tengo premium porque no se verifico mi dirección que debo hacer?

  • Newbie
  • Hola! Mi mamá compró el paquete familiar me mando la invitación y pude acceder, hoy me llego un correo donde me avisan que ya no tengo premium porque no se verifico mi dirección    que de...
  • user-removed
  • Not applicable
  • 303 Views
  • 1 replies
  • 0 likes
  • 303 Views
  • 1 replies
  • 0 likes

Spotify premium not working on iphone

So i recently joined a family plan (probably sometime last month) and i ran it on both my laptop and phone, but for some reason i went to listen on my phone today and premium is gone, i can’t listen offline, no unlimited skips, etc. If anyone could h...

  • Newbie
  • So i recently joined a family plan (probably sometime last month) and i ran it on both my laptop and phone, but for some reason i went to listen on my phone today and premium is gone, i can’t l...
  • Luke
  • Spotify Star
  • 241 Views
  • 1 replies
  • 0 likes
  • 241 Views
  • 1 replies
  • 0 likes

Family premium

Hey! I have a question. We’ve been trying to send an invitation to the mail of one of the members, but the thing is, that we’ve already send 3 invitations, and none of them appear in the mail of the person invited. What should we do?

  • Newbie
  • Hey! I have a question. We’ve been trying to send an invitation to the mail of one of the members, but the thing is, that we’ve already send 3 invitations, and none of them appear in the mail of the ...
  • Maxim
  • Spotify Star
  • 247 Views
  • 1 replies
  • 0 likes
  • 247 Views
  • 1 replies
  • 0 likes

Problemas con Plan Familiar Premium

Mi hermano fue sacado del plan familiar y al momento de ingresar a su correo y darle en "verificar tu cuenta" no nos da ninguna solucion, solo nos lleva a spotify familiar sin dejarnos verificar.

  • Casual Listener
  • Mi hermano fue sacado del plan familiar y al momento de ingresar a su correo y darle en "verificar tu cuenta" no nos da ninguna solucion, solo nos lleva a spotify familiar sin dejarnos verificar. &n...
  • ram372
  • Newbie
  • 217 Views
  • 1 replies
  • 0 likes
  • 217 Views
  • 1 replies
  • 0 likes

Changing music preferences

Hi, I have family premium but my son has used my account accidentally instead of his own account and now I have all his punk music choices in my daily music...... Can you please delete all my preferences so I can start from scratch again ? Many thank...

  • Newbie
  • Hi, I have family premium but my son has used my account accidentally instead of his own account and now I have all his punk music choices in my daily music......  Can you please delete all my p...
  • MattSuda
  • Spotify Star
  • 3647 Views
  • 1 replies
  • 0 likes
  • 3647 Views
  • 1 replies
  • 0 likes

Family on Alexa

We have a family account (me and my husband each have an account). When my kids listen to Alexa at home they take over my account while I’m at work. How do I keep this from happening?

  • Newbie
  • We have a family account (me and my husband each have an account). When my kids listen to Alexa at home they take over my account while I’m at work. How do I keep this from happening? 
  • MattSuda
  • Spotify Star
  • 216 Views
  • 1 replies
  • 0 likes
  • 216 Views
  • 1 replies
  • 0 likes

Can't add family member - Error: wrong address

Even though my wife is putting in our correct address in the email to join our family plan it still states she is putting in the wrong address. Can someone please help with this? The help contact page is currently down so I can't contact Spotify dire...

  • Newbie
  • Even though my wife is putting in our correct address in the email to join our family plan it still states she is putting in the wrong address. Can someone please help with this? The help contact p...
  • MattSuda
  • Spotify Star
  • 539 Views
  • 1 replies
  • 0 likes
  • 539 Views
  • 1 replies
  • 0 likes

Family Plan Problem

Good Evening, So my husband has just invited me to his Family Plan, since we live together in his parents house, and i just mistyped the city name and it didnt work. Now he sent me the invitation again and it isnt working, how to solve it? Thanks

  • Newbie
  • Good Evening,   So my husband has just invited me to his Family Plan, since we live together in his parents house, and i just mistyped the city name and it didnt work. Now he sent me the i...
  • MattSuda
  • Spotify Star
  • 238 Views
  • 1 replies
  • 0 likes
  • 238 Views
  • 1 replies
  • 0 likes

Domanda su Abbonamento Family

Ciao a tutti, ho un dubbio...volevo fare un abbonamento Family con la mia famiglia.Solamente che per motivi di lavoro io che sono colui che creera' l'account family andro' all'estero per circa 8 mesi (londra). Potro' comunque usufruire dell'account f...

  • Newbie
  • Ciao a tutti, ho un dubbio... volevo fare un abbonamento Family con la mia famiglia. Solamente che per motivi di lavoro io che sono colui che creera' l'account family andro' all'estero per circa 8...
  • raffagood
  • Newbie
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes