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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73047 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
88823 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
70679 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
203496 Views
265 replies
34 likes
Premium account, UK My wife is the main account holder and I created a family account but was notified that my address couldn't be verified so was downgraded from Premium. How can I verify my account to rectify this please?
Premium account, UK My wife is the main account holder and I created a family account but was notified that my address couldn't be verified so was downgraded from Premium. How can I verify m...
Roadie
331 Views
1 replies
0 likes
Bonjour, J'ai souscrit un abonnement Familly avec mes collocataires le mois dernier. 3 d'entre eux ont été supprimés du compte. J'ai donc renvoyé une invitation mais un message d'erreur s'affiche : "Vous ne pouvez pas rejoindre cette abonnement Spoti...
Bonjour, J'ai souscrit un abonnement Familly avec mes collocataires le mois dernier. 3 d'entre eux ont été supprimés du compte. J'ai donc renvoyé une invitation mais un m...
Roadie
1786 Views
1 replies
0 likes
Hur laddar jag ner musik när jag har premium i 3 månader för 9 kr?PlanPremiumCountry SverigeDeviceSamsung Galaxy 8
Hur laddar jag ner musik när jag har premium i 3 månader för 9 kr? Plan Premium Country Sverige Device Samsung Galaxy 8
Roadie
450 Views
1 replies
0 likes
My Question or Issue I am from Singapore, on Premium. On my account page i recevied receipts for charges of S$9.90 for Premium but my bank statement says S$10.18. Why is there an extra charge and can i be eligible for a refund?
My Question or Issue I am from Singapore, on Premium. On my account page i recevied receipts for charges of S$9.90 for Premium but my bank statement says S$10.18. Why is there an extra charge ...
Roadie
1082 Views
1 replies
0 likes
PlanStudentCountry TurkeyDeviceS6 EdgeOperating SystemWindows 10 My Question or Issue You raised my account to family without asking me, and you took my money, I want my money back. I will just continue to use it as a student.
Plan Student Country Turkey Device S6 Edge Operating System Windows 10 My Question or Issue You raised my account to family without asking me, and you took my money, I w...
Community Legend
408 Views
1 replies
0 likes
Spotify'dan öğrenci indirimi için ödeme yaptıktan sonra okul bilgilerni falan girdim. İki gün önce de öğrenci olduğunuz doğrulanmıştır ödemeyi gerçekleştirebilirsiniz şeklinde bir e-mail aldım. 20.04.2017 tarihinde 6.99 TL'lik ödeme işlemini zaten ge...
...onuyla alakalı bir diğer başlığım: https://community.spotify.com/t5/Premium-for-Family-Student/%C3%96%C4%9Frenci-indirimi-%C3%B6deme-sorunu/td-p/1652244. Bilen birileri lütfen iletişime geçsin.
Casual Listener
12990 Views
42 replies
5 likes
após muitos problemas, fiz a mudança de planos hoje de premium família para premium comum, mas justamente hoje o spotify já tinha faturado o família no meu cartão, gostaria de saber como posso fazer para receber o estorno, já que agora sou premium co...
após muitos problemas, fiz a mudança de planos hoje de premium família para premium comum, mas justamente hoje o spotify já tinha faturado o família no meu cartão, gostaria de saber como posso fazer ...
Moderator
560 Views
1 replies
0 likes
PlanFreeCountryBrazilDeviceSamsung A5 (2016)Operating SystemAndroid NougatMy Question or Issue Last year my brother made a Premium Family plan and I was using this plan until he cancels. This month he made again a plan and invited me to be part of th...
Plan Free Country Brazil Device Samsung A5 (2016) Operating System Android Nougat My Question or Issue Last year my brother made a Premium Family plan and I was using this plan until h...
Music Fan
415 Views
1 replies
0 likes
Espero miejdkd
Espero miejdkd
Moderator
370 Views
1 replies
0 likes
Hi please help, I have family premium package. I recently added my wife as a member on my account. The problem I have now is when I sent an invite to my daughter it is showing as if it is my wife's account even though the invite was sent from my phon...
Hi please help, I have family premium package. I recently added my wife as a member on my account. The problem I have now is when I sent an invite to my daughter it is showing as if it is m...
Moderator
591 Views
3 replies
1 likes
Hola me cambie de plan familiar este año y me dice que no puedo cambiar mas de una vez mi plan solo he cabiado una vez el año pasado como puedo saber apartir de que fecha empiezan a contar mis 12 meses ?
Hola me cambie de plan familiar este año y me dice que no puedo cambiar mas de una vez mi plan solo he cabiado una vez el año pasado como puedo saber apartir de que fecha empiezan a contar mis 12 mes...
Moderator
484 Views
1 replies
0 likes
So there is no more way to pay by PayPal Balance? For Premium and Family Account?
So there is no more way to pay by PayPal Balance? For Premium and Family Account?
Moderator
497 Views
1 replies
0 likes
Am currently part of my Family account but now want my own.Will I lose my playlists or can i just change subscription? Thanks
Am currently part of my Family account but now want my own. Will I lose my playlists or can i just change subscription? Thanks
Spotify Star
353 Views
1 replies
0 likes
PlanFree/PremiumCountry Deviceiphone 6s plusOperating System(iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Plan Free/Premium Country Device iphone 6s plus Operating System (iOS 10, Android Oreo, Windows 10,etc.) My Question or Issue
Newbie
292 Views
1 replies
1 likes
Today we bought the family bundle for Spotify. I was able to invite everyone except my father. I sent him the e-mail more than once, but he doesn't receive it. Checked the **bleep** folder, checked on different devices and different e-mail applicatio...
Today we bought the family bundle for Spotify. I was able to invite everyone except my father. I sent him the e-mail more than once, but he doesn't receive it. Checked the **bleep** folder, checked o...
Casual Listener
850 Views
6 replies
0 likes
Sou a titular de um plano familiar, enviei o convite para 3 pessoas, mas só duas delas receberam. A terceira não recebe de jeito nenhum, já tentei cancelar e reenviar o convite, já tentei colocar para reenviar o convite e nada acontece.
Sou a titular de um plano familiar, enviei o convite para 3 pessoas, mas só duas delas receberam. A terceira não recebe de jeito nenhum, já tentei cancelar e reenviar o convite, já tentei col...
Spotify Star
382 Views
2 replies
0 likes
I live in Brazil! and always on the payment date on my credit card the members of the plan are automatically excluded! Can someone help me?
I live in Brazil! and always on the payment date on my credit card the members of the plan are automatically excluded! Can someone help me?
Spotify Star
398 Views
1 replies
0 likes
Hi, I have a family premium account, when one user is using Spotify, and another user tries to listen to music, it boots them out. How can multiple users with the family account use Spotify at the same time?
Hi, I have a family premium account, when one user is using Spotify, and another user tries to listen to music, it boots them out. How can multiple users with the family account use Spotify a...
Spotify Star
299 Views
1 replies
0 likes
We are on the Family Plan. We all live at the same address. The others in my family have had no issues added. My husband is trying to add. He is traveling and is in Europe, so the address "style" is not the US style. How does he change this to verify...
We are on the Family Plan. We all live at the same address. The others in my family have had no issues added. My husband is trying to add. He is traveling and is in Europe, so the address "style" i...
Spotify Star
351 Views
1 replies
0 likes
Hi Spotify, My family members who live at the same physical address as me were recently kicked off from the family plan due to their forgetfulness in verifying their address in the email. I have sent them invitations to accept again only to result in...
Hi Spotify, My family members who live at the same physical address as me were recently kicked off from the family plan due to their forgetfulness in verifying their address in the email.&n...
Roadie
331 Views
1 replies
0 likes
