Payment Problem

[int3r5t377ar]

My account: int3r5t377ar

So, it seems that Spotify doesn't have some support like email. Is anyone powerful enough here to solve the technical problems?

I am using a family plan in total of 4 people. Somehow, I can't pay on time recently, then whenever I update the payment detail, I have the problem of "Oops, seems your card or payment provider is having a bad day. Don't worry, no money has been charged. Try again or use another payment method."

I find that the problem is not related to the card. (How I found is hard to explain.)

I've tried the so-called solution like using another browser or network, but obviously doesn't work.

And the weirdest thing is that, after I tried to restart the subscription by cancelling it first, whenver I go to Account, it shows me "We're all mixed up Refresh this page or try again later. It may take some time to get things up again."

[Robert_W]

Hey @int3r5t377ar,

Welcome to the forums!

No worries, I will do my best to help you here 🙂

Could you let me know if the same thing happens when you try on a differnet browser but then head to: https://www.spotify.com/account/overview/?

I will be right here.

Has this solved your issue? If it has please click  ‘Accept as a Solution’ and consider adding a ‘Like’!

[int3r5t377ar · Accepted solution]

Thanks. I forget to update.

Contacted Spotify official through Twitter and solved after 2 hours

[Robert_W]

Hey @int3r5t377ar!

I am glad you got it sorted out...thanks for letting me know 🙂

Has this solved your issue? If it has please click  ‘Accept as a Solution’ and consider adding a ‘Like’!