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Premium Family

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Forum Posts

Solved!! Can't Use 2 Devices Simultaneously??

Hello,I recently upgraded to Premium so I could share Spotify with my mom. But if I'm listening to mine, she can't listen to hers, and vice versa. She was at work listening to her playlist, and I was at home searching songs, but I could HEAR what SHE...

  • Casual Listener
  • JillianWilkie
  • Regular
  • 177951 Views
  • 32 replies
  • 9 likes
  • 177951 Views
  • 32 replies
  • 9 likes

Family Premium isn't displaying and won't connect?

My dad has set up a family account and has invited my sister and I. When I click on the link it won't go through, and my dad went back to his account to sort it out and it told him he hadn't signed up for family premium (or any premium in general)? H...

  • Newbie
  • My dad has set up a family account and has invited my sister and I. When I click on the link it won't go through, and my dad went back to his account to sort it out and it told him he hadn't signed u...
  • 259 Views
  • 0 replies
  • 0 likes
  • 259 Views
  • 0 replies
  • 0 likes

Combining with Hulu

Spotify says I can bundle my hulu too, and I tried. It made me create 3 new spotify accounts and I lost all my playlists because I could not remember my password and spotify never send any emails to reset it. On top of that there are 3 $6 charges on ...

  • Newbie
  • Spotify says I can bundle my hulu too, and I tried. It made me create 3 new spotify accounts and I lost all my playlists because I could not remember my password and spotify never send any emails to ...
  • 373 Views
  • 0 replies
  • 0 likes
  • Hulu
  • 373 Views
  • 0 replies
  • 0 likes

i cant join my family spotify

my brother sends me the invitation to my email, and when i tried to fill them it always tells me that there's an error when my other family members can join them, i think its because before this i joined my friends family, please tell me what to do, ...

  • Newbie
  • my brother sends me the invitation to my email, and when i tried to fill them it always tells me that there's an error when my other family members can join them, i think its because before this i j...
  • jadaziat
  • Newbie
  • 351 Views
  • 2 replies
  • 0 likes
  • 351 Views
  • 2 replies
  • 0 likes

No puedo pagar la suscripcion del plan familia

No puedo pagar la suscripcion del plan familia, no acepta ninguna tarjeta de debito ya intente con 5 tarjetas diferentes y paypal y dice que"uups algo ah salido mal" hasta creamos una cuenta nueva y continua diciendo lo mismo.

  • Casual Listener
  • No puedo pagar la suscripcion del plan familia, no acepta ninguna tarjeta de debito ya intente con 5 tarjetas diferentes y paypal y dice que"uups algo ah salido mal" hasta creamos una cuenta nueva y ...
  • pno83
  • Newbie
  • 385 Views
  • 2 replies
  • 0 likes
  • 385 Views
  • 2 replies
  • 0 likes

Solved!! switch from annual plan to family plan

I recently switched from the monthly $9.99 plan to the annual $99 plan. For Christmas my family decided we all wanted to save some money and move to the family plan. Is this possibly? Or do I have to wait until my 1 year is over in Dec 2018?? Could I...

  • Newbie
  • I recently switched from the monthly $9.99 plan to the annual $99 plan. For Christmas my family decided we all wanted to save some money and move to the family plan. Is this possibly? Or do I have t...
  • osornios
  • Spotify Star
  • 2173 Views
  • 2 replies
  • 0 likes
  • 2173 Views
  • 2 replies
  • 0 likes

Premium Family invite email not coming through

My brother has sent an email invitation to his premium family account and I'm not getting the email.... can anyone help me out please

  • Newbie
  • My brother has sent an email invitation to his premium family account and I'm not getting the email.... can anyone help me out please 
  • 170 Views
  • 0 replies
  • 0 likes
  • 170 Views
  • 0 replies
  • 0 likes

Superuser Contribution joining to premium for family

I want to add someone to spotify premium for family and he is not able to accept the invitation due to "some" problems. Can you please advise me?

  • Newbie
  • I want to add someone to spotify premium for family and he is not able to accept the invitation due to "some" problems. Can you please advise me?  
  • mmaicu
  • Casual Listener
  • 499 Views
  • 5 replies
  • 0 likes
  • 499 Views
  • 5 replies
  • 0 likes

Family Premium Einladung funktioniert nicht

Meine Tochter hat Family premium und mich eingeladen. Das hat 2 Monate funktioniert. Mein Konto wurde dann automatisch auf "free" reduziert.Jetzt hat sie mich wieder eingeladen. Dieses Mal funktioniert es aber nicht. Auch die anderen Familienmitglied...

  • Casual Listener
  • Meine Tochter hat Family premium und mich eingeladen. Das hat 2 Monate funktioniert. Mein Konto wurde dann automatisch auf "free" reduziert. Jetzt hat sie mich wieder eingeladen. Dieses Mal f...
  • reini82
  • Casual Listener
  • 874 Views
  • 3 replies
  • 2 likes
  • 874 Views
  • 3 replies
  • 2 likes

Quebec excluded from discounts

Why can't Spotify remove automatic renewals for Quebec residents after a discount or a trial ends?

  • Newbie
  • Why can't Spotify remove automatic renewals for Quebec residents after a discount or a trial ends? 
  • user-removed
  • Not applicable
  • 431 Views
  • 1 replies
  • 0 likes
  • 431 Views
  • 1 replies
  • 0 likes

ÖDEME YAPAMIYORUM

2 aydan fazla bir süredir öğrenci indirimli spotify premium almayı deniyorum ama ya "Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar dene veya başka bir ödeme yöntemi kullan." hatasını al...

  • Visitor
  • 2 aydan fazla bir süredir öğrenci indirimli spotify premium almayı deniyorum ama ya "Tüh, kartın veya ödeme sağlayıcın kötü bir gün geçiriyor galiba. Merak etme, senden hiç ücret alınmadı. Tekrar den...
  • buraksbtz
  • Casual Listener
  • 1539 Views
  • 2 replies
  • 4 likes
  • 1539 Views
  • 2 replies
  • 4 likes

SOMETHING IS wrong

I have spotify premium but i cancelled, now i try to pay but the page said that something is wrong, what can i do???

  • Visitor
  • I have spotify premium but i cancelled, now i try to pay but the page said that something is wrong, what can i do???
  • 142 Views
  • 0 replies
  • 0 likes
  • 142 Views
  • 0 replies
  • 0 likes

Not receiving emails from spotify

I am trying to join the Family Premium plan from my Partner but the email won’t come through.. even in my “spam” folder. I have also tried to cancel my free subscription account as someone mentioned this is sometimes the cause, but the email to varif...

  • Newbie
  • I am trying to join the Family Premium plan from my Partner but the email won’t come through.. even in my “spam” folder. I have also tried to cancel my free subscription account as someone m...
  • Luke
  • Spotify Star
  • 364 Views
  • 1 replies
  • 0 likes
  • 364 Views
  • 1 replies
  • 0 likes

Premium family can’t accept the invite from my mom

Hello! I can’t accept my invite from my mom with Spotify family. Do i have to have another account with premium to join her Spotify?

  • Newbie
  • Hello! I can’t accept my invite from my mom with Spotify family. Do i have to have another account with premium to join her Spotify? 
  • Luke
  • Spotify Star
  • 321 Views
  • 1 replies
  • 0 likes
  • 321 Views
  • 1 replies
  • 0 likes

Not able to enter Family Members

Hi All! Happy Holidays!We just upgraded to Family but I am not able to actually enter any family members. My screen is just blank. Can anyone help?

  • Newbie
  • Hi All! Happy Holidays! We just upgraded to Family but I am not able to actually enter any family members. My screen is just blank. Can anyone help? 
  • Luke
  • Spotify Star
  • 366 Views
  • 1 replies
  • 0 likes
  • 366 Views
  • 1 replies
  • 0 likes

Premium Family - My wife cannot download music

Hello mates. I got Spotify Premium family and use this with my wife together. We both have iPhones, I am the admin. I also use spotify on my iPad and Macbook, but do not use them for downloading music for offline use. My iPhone: Everything works fine...

  • Newbie
  • Hello mates.   I got Spotify Premium family and use this with my wife together. We both have iPhones, I am the admin. I also use spotify on my iPad and Macbook, but do not use them for d...
  • 710 Views
  • 0 replies
  • 0 likes
  • Downloadlimit
    Premium Familiar
    Premium family
  • 710 Views
  • 0 replies
  • 0 likes

Offre 3 mois pour 9.99 euros. Aussi valable pour abonnement family ?

Bonjour a tous, Je disposais d'un abonnement premium family et j'ai arrete celui-ci il y a quelques mois. Je viens de me reabonner avec l'offre premium pour 9,99 euros pour 3 mois. Si je passe a l'abonnement family, quel va etre le tarif pour ces 3 p...

  • Newbie
  • Bonjour a tous,   Je disposais d'un abonnement premium family et j'ai arrete celui-ci il y a quelques mois.   Je viens de me reabonner avec l'offre premium pour 9,99 euros p...
  • 730 Views
  • 0 replies
  • 0 likes
  • Offre family
  • 730 Views
  • 0 replies
  • 0 likes

3 - Oops something went wrong, please try again. Unable to join family premium.

Hi, up until recently my account was inside my family's premium plan. For some reason after a few months I received an email from spotify claiming that they couldn't verify my account's address and was then moved to a free status. Now I asked the han...

  • Newbie
  • Hi, up until recently my account was inside my family's premium plan. For some reason after a few months I received an email from spotify claiming that they couldn't verify my account's address and w...
  • Laxmona
  • Casual Listener
  • 14706 Views
  • 11 replies
  • 2 likes
  • 14706 Views
  • 11 replies
  • 2 likes

Cant include my daughter in the family plan

I signed for the family plan and sent the invite to my daughter, that lives wit me, but when she accepts the invite, she receives a message that something went wrong and it wont go through.We have tried several times, and it wont work. Someone has ha...

  • Casual Listener
  • I signed for the family plan and sent the invite to my daughter, that lives wit me, but when she accepts the invite, she receives a message that something went wrong and it wont go through. We h...
  • Patcoli27
  • Casual Listener
  • 653 Views
  • 6 replies
  • 0 likes
  • 653 Views
  • 6 replies
  • 0 likes

Age Limit on Premium For FAMILY Plan

I just tried to enroll my 7.5-year-old in the Premium For FAMILY Plan I purchased and got this message: "Sorry, but you don't meet Spotify's age requirements." What?!!!! The age limit has an implicit suggestion that the library is saturated with "exp...

  • Casual Listener
  • I just tried to enroll my 7.5-year-old in the Premium For FAMILY Plan I purchased and got this message: "Sorry, but you don't meet Spotify's age requirements."   What?!!!!   The age l...
  • theVman7
  • Casual Listener
  • 3927 Views
  • 1 replies
  • 4 likes
  • Age Limit
    Amazon
    Groove Music
    microsoft
    Premium for Family
  • 3927 Views
  • 1 replies
  • 4 likes

Problem in linking an account to Spotify Family

Hi! I can't manage to attach my account to my family's Spotify Family. I suspect that the problem could be related to the fact that I previously had Premium, which I was paying with an Italian credit card, then the card was stolen and the payment sto...

  • Newbie
  • Hi! I can't manage to attach my account to my family's Spotify Family. I suspect that the problem could be related to the fact that I previously had Premium, which I was paying with an Italian c...
  • 299 Views
  • 0 replies
  • 0 likes
  • 299 Views
  • 0 replies
  • 0 likes