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I accepted an invitation to join a family plan. I obviously live at the same address and I was trying to do this while staying there too actually. When I typed the address it said it didn´t match. I decided to literally copy the address from the mast...
Newbie
73746 Views
61 replies
6 likes
I can’t join our family subscription and when I try it tells me that I can’t change twice in 12th months even though I haven’t changed my subscription for over 18 months plus does anyone know how I can get help with this problem?
Visitor
89926 Views
71 replies
5 likes
My wife is a keen listener of e-books and I am not. I am the Plan Manager for our family account. There are 3 users me, my wife and my daughter. I cannot transfer access to e-Books to my wife (I asked on here already). I now want my wife to be our Pl...
Visitor
71816 Views
40 replies
8 likes
PlanPremium Family Device(iPad) Operating System(iOS latest) My Question or IssueHi, when i browse my app under my account, I can see audiobooks which are able to be played. However when I use my kids premium family login under their iPad, same audio...
Newbie
204561 Views
265 replies
34 likes
Hi I have a Family account and recently invited another user which is basically our family iPad. Having them logged on to Spotify on the device using a specific email address for the iPad, I have been unable to upgrade from Basic to Family. I have st...
Hi I have a Family account and recently invited another user which is basically our family iPad. Having them logged on to Spotify on the device using a specific email address for the iPad, I...
295 Views
0 replies
0 likes
Why my premium account was removed if I have the same surname address and zip code of my wife that is the titular of this account.What’s the problemI’m very disappointed with the service
Why my premium account was removed if I have the same surname address and zip code of my wife that is the titular of this account. What’s the problem I’m very disappointed with the service&nbs...
335 Views
0 replies
0 likes
It is possible to subscribe family doing a anual payment?
It is possible to subscribe family doing a anual payment?
Spotify Star
863 Views
1 replies
0 likes
Hello,I just created an account via my Facebook. I took the family subscription. I sent an inivitation to both my parents but we are not able to have a separate account as it is indicated. When they connect, they only have access to my profile with m...
Hello, I just created an account via my Facebook. I took the family subscription. I sent an inivitation to both my parents but we are not able to have a separate account as it is indicated. When t...
Spotify Star
1010 Views
1 replies
0 likes
My wife just invited me to start the family plan but gown can we keep our original playlists or combine them? Also it sending me the last bit of info to set up out Fam plan to an email I don’t use anymore so I need it to be sent to a new one. Please ...
My wife just invited me to start the family plan but gown can we keep our original playlists or combine them? Also it sending me the last bit of info to set up out Fam plan to an email I don’t use a...
292 Views
0 replies
1 likes
I have the family plan for I think a year or more already, and suddenly my sisters and brother got kicked off from spotify? Why is that?
I have the family plan for I think a year or more already, and suddenly my sisters and brother got kicked off from spotify? Why is that?
Not applicable
1635 Views
11 replies
0 likes
I’m looking to upgrade to Spotify Premium for myself and my family members at the $14.99/month CAD rate; however, I’d rather pay for the year up front instead of monthly. Do you provide yearly payment options for the family premium plan?
I’m looking to upgrade to Spotify Premium for myself and my family members at the $14.99/month CAD rate; however, I’d rather pay for the year up front instead of monthly. Do you provide y...
Community Legend
2075 Views
1 replies
2 likes
I just got billed for Spotify Premium three days ago, and I want to upgrade to Premium for Family. How's the billing gonna work if I upgrade it today? Will the family package start the next time I get billed, and the bill will change next month? Will...
I just got billed for Spotify Premium three days ago, and I want to upgrade to Premium for Family. How's the billing gonna work if I upgrade it today? Will the family package start the n...
366 Views
0 replies
0 likes
Hi all, we have a family subscription which works well enough for my wife and me. However, we don't really know how our 4yo son could make use of it in a reasonable way. At the moment we start his child music/radioplays from our account (e.g., stream...
Hi all, we have a family subscription which works well enough for my wife and me. However, we don't really know how our 4yo son could make use of it in a reasonable way. At the m...
Newbie
490 Views
1 replies
0 likes
Hi can someone help I just set up a family plan on Spotify and I have added my two daughters but everytime I try to add my husband it comes up with the red bar on the top saying undefined?
Hi can someone help I just set up a family plan on Spotify and I have added my two daughters but everytime I try to add my husband it comes up with the red bar on the top saying undefined?
300 Views
0 replies
0 likes
Me initaron a unirme al plan familiar, pero la pagina no carga, se queda pensando y no me permite aceptar la invitacion.
Me initaron a unirme al plan familiar, pero la pagina no carga, se queda pensando y no me permite aceptar la invitacion.
Newbie
3335 Views
18 replies
0 likes
Hi. I have invited 2 family members using their e-mail addresses. They have created accounts with these email addresses and accepted the invitation in the email. Still their account is Free, not Premium. How can I solve this? And what is the inviatio...
Hi. I have invited 2 family members using their e-mail addresses. They have created accounts with these email addresses and accepted the invitation in the email. Still their account is Free, not P...
366 Views
0 replies
1 likes
I upgraded my daughter's premium account to a family account. My other daughter was able to accept her invitation and set up her profile. My wife and I recieved the invitation and when we click "accept' in the email it takes us to a page ab payment. ...
I upgraded my daughter's premium account to a family account. My other daughter was able to accept her invitation and set up her profile. My wife and I recieved the invitation and when w...
Casual Listener
466 Views
2 replies
0 likes
I have a problem in Spotify Family. My brother has a premium account and he did it for me too but we want to shift to Family so we couldn't do that. What do you suggest to us?
I have a problem in Spotify Family. My brother has a premium account and he did it for me too but we want to shift to Family so we couldn't do that. What do you suggest to us?
Spotify Star
407 Views
1 replies
0 likes
There is a bug in the form where you enter the details of a family member you want to invite. The bug results in valid email addresses being rejected when they contain capital letters => the check for a valid email address is wrong.The error message ...
There is a bug in the form where you enter the details of a family member you want to invite. The bug results in valid email addresses being rejected when they contain capital letters => the c...
Spotify Star
1226 Views
1 replies
0 likes
Hi!A couple of days ago I upgraded my account from regular premium to family premium, and invited three of my family members. 2 of them registered as premium quickly and successfully, however: my mother´s account had a problem with the registration. ...
Hi! A couple of days ago I upgraded my account from regular premium to family premium, and invited three of my family members. 2 of them registered as premium quickly and successfully, however: m...
433 Views
0 replies
0 likes
hello,I have a Premium Family account, but when i go into the website I can not read the page with the components and can not change the members. When I select the link i just see a blank white/black page.Is there sopmeone who knows how to solve this...
hello, I have a Premium Family account, but when i go into the website I can not read the page with the components and can not change the members. When I select the link i just see a blank w...
Newbie
548 Views
3 replies
0 likes
My relative was having problems and his premium account was in trouble.I removed it and it is giving problems and it does not enter the family again.And he says that the family to my sister is the owner but I am the owner.Again I have problems with s...
My relative was having problems and his premium account was in trouble. I removed it and it is giving problems and it does not enter the family again. And he says that the family to my sister is t...
523 Views
0 replies
0 likes
Is there any way to change family members' names in the Family Overview page?
Is there any way to change family members' names in the Family Overview page?
535 Views
0 replies
0 likes
I have purchased family premium, and invited my husband and daughters and then they accepted the invite and have their own accounts under my umbrella. Both my daughters have an amazon echo and even though they are both playing playlists that they hav...
I have purchased family premium, and invited my husband and daughters and then they accepted the invite and have their own accounts under my umbrella. Both my daughters have an amazon echo and even t...
293 Views
0 replies
0 likes
