Spotify Family access

[user-removed]

Plan

Free/Premium

Country

Germany

Device

Operating System

My Question or Issue

Hi everyone,

I recently got out of one Sotify Family account to join another one (some changes in the Family, all normal so far). I also got the registration mail, filled out the form and used it for about a week, now it's not working anymore because I apparently failed to verify my adress. The admin now sent my a new invitation, which I now can't accept anymore. 

Any idea how to solve this one? 

[SergioDavid]

Hey @user-removed, welcome to the Community!

Sorry to hear you're having trouble with joining the plan.

Do they have any trouble joining the plan using an incognito window? What about with a different device?

Let us know if that helps.