Trouble with invitation to family member

[Mark115]

My Question or Issue

everytime I invite my wife she signs on and gets “to many redirects” and locks up

tried all the options

clean cache

cancel and reinvite

nothing works extremely frustrating!!

[Noah]

Hey @Mark115,

First up, could you make sure you're following the exact steps under "Join an existing Premium for Family plan" in the Premium for Family support article? If that doesn't help, take a look at the troubleshooting steps under "The invite isn’t working" at the bottom of the article.

If you're still having trouble, I'd suggest using an incognito window, a different browser, or using a different device to accept the invitation.

Let me know how it goes 🙂