failure in premium family plan - not visible in some devices!

[arielglasman]

Hi, there's a problem with my account, In some devices it appears like i've never had a family subscription!
I can only access from my cellphone, and can´t find the way to fix on my own. 

I've already payed this service, and it appears like I never did!

Thank you

[Luke]

Hey, thanks for reaching out.

I know it sounds simple, but it's often overlooked. Could you try restarting your device? If that doesn't help, try a quick clean reinstallation of the app. Just follow the steps here.

If you're still having trouble, could you let me know the exact version of Spotify and the exact version of the operating system you're running?

I'll see what we can suggest!