Charged twice Student account

[andresba]

Hello

I had an user free account but then I decided to buy the student account.

When I was creating the account I was charged twice:

First when I start the sign up (before user was verified) and  the second when I was verified as a valid student.

I only received 1 recepit but I have 2 numbers of transactions with my bank.

What can I do?

Gratefully

[kejt_]

Hello @andresba and welcome to the community! 

A temporary charge goes through even if the student verification was successful or not. But it is only temporary charge on your credit card and they should disappear in a few days. The only charge that you actually have to pay for is if you were successfully verified for the student discount.

Feel free to contact me if you need any further information 

Have a nice day 🙂 

[andresba]

Hi Kate, I understand that it is a temporary charge but my payment method was with a credit card that automatically debits from my debit account. So I had already paid both transactions.

Andres B 

[kejt_]

Hey Andres ! 

If you want to get a refund, please get in touch with Spotify via the contact form. Their support team will be able to take a look at your issue and you'll hear from them shortly.

Let me know if you need anything else

Have a nice day