Student Account Billing Issue

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Student Account Billing Issue

AlanTDuong
Casual Listener

Plan

Student Premium

Country

United States

Device

iPhone 6S

 

My Question or Issue

Hello, I have a Student Premium account. It had expired after June 14th and I renewed it on July 12th, however, I was stilled charged $9.99 on July 14th (my new cycle) although it even states that my account was renewed as a student account and that I should be charged $4.99. Is it possible to refund that $5 or omit the payment for August 14th to balance the account? 

 

3 Replies

Re: Student Account Billing Issue

Rock Star 17
Rock Star 17

Hey @AlanTDuong,

 

Please be aware that a refund is never guaranteed and all requests will get evaluated on a case-by-case basis by the support. With that in mind, please fill out the contact form to create a ticket with support.
The support will do their best to get in touch with you as fast as possible, but please be aware that responses may take anywhere from 24-48 hours depending on the volume of tickets they are currently handling.

 

Have a nice day!

Luke

LukeRock Star 17
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Re: Student Account Billing Issue

AlanTDuong
Casual Listener

Hey @lk608,

 

Thanks so much for the help! Have a fantastic day!

 

Alan

Re: Student Account Billing Issue

Rock Star 17
Rock Star 17

https://open.spotify.com/track/6ATBJZYmxRseWgxPWvaXb5

LukeRock Star 17
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.
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