Announcements

Help Wizard

Step 1

NEXT STEP

FAQs

Please see below the most popular frequently asked questions.

Loading article...

Loading faqs...

VIEW ALL

Ongoing Issues

Please see below the current ongoing issues which are under investigation.

Loading issue...

Loading ongoing issues...

VIEW ALL

Premium Student

Get help verifying your Student Discount.

Start a topic

Solved!! Premium Student Hulu Access

My Question or IssueI upgraded to the Premium Student Plan, which includes free Hulu access. However, when I go to the active services page and click "start watching" (for Hulu), it takes me to a page where they show different Disney bundles to purch...

Newbie

confusedstudent

Visitor

9132 Views

10 replies

1 likes

Premium for Students
  • 9132 Views
  • 10 replies
  • 1 likes

Solved!! Extend Premium Student After 4 Years

PlanPremium Student My Question or IssuePlease extend Premium Student. I have had Spotify since 2016 and also have been a student since 2015. I am still (unfortunately) still a student in university. I am no longer allowed to have the student pricing...

Regular

pjanas

Newbie

135370 Views

98 replies

139 likes

Premium for Students
  • 135370 Views
  • 98 replies
  • 139 likes

Solved!! Verification unsuccessful as voucher already used

PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...

Newbie

bktpycq32396kl53n1fk

Newbie

31914 Views

19 replies

1 likes

Premium for Students
  • 31914 Views
  • 19 replies
  • 1 likes

unable to use my student discount

I had a student premium account and I was based in the Czech Republic. I was required to cancell my subscription because of the change of country and payment method. However, when trying to use my student account again, (This discount is valid until:...

Newbie

I had a student premium account and I was based in the Czech Republic. I was required to cancell my subscription because of the change of country and payment method. However,  when trying to use...

bailey142

Newbie

415 Views

1 replies

1 likes

Student
  • 415 Views
  • 1 replies
  • 1 likes

Spotify charging full price in stead of student discount

PlanStudent Country Australia My Question or Issue I just realised ive been totally scammed even though i got my student status verified ive been charged full price this entire time. ill be taking my business elsewhere unless i get refunded the money...

Newbie

Plan Student  Country  Australia   My Question or Issue  I just realised ive been totally scammed even though i got my student status verified ive been charged full price th...

Billy-J

Spotify Star

437 Views

1 replies

0 likes

no
  • 437 Views
  • 1 replies
  • 0 likes

Superuser Contribution Extend Discount for Students to Central America

PlanPremiumCountryCosta Rica Device(P20 Lite)Operating System(Android Oreo,) My Question or IssueHey there community!I'm a Costa Rican student. I just realized about Discount for Students. I checked the list, but only few countries currently have thi...

Casual Listener

...ealized about Discount for Students. I checked the list, but only few countries currently have this benefit. I was wondering why not to include other countries from Central America such as Costa R...

26366661

Newbie

1692 Views

3 replies

3 likes

Costa Rica
descuento para estudiantes
extension
Premium
Student
universitario
university
  • 1692 Views
  • 3 replies
  • 3 likes

Solved!! Student Discount verification issues. Can you help?

Plan Free/Premium Country Germany My Question or Issue I'm trying to renew my student status with verified unidays account, but the page does not proceed.

Casual Listener

Plan Free/Premium Country Germany   My Question or Issue I'm trying to renew my student status with verified unidays account, but the page does not proceed.

Billy-J

Spotify Star

938 Views

3 replies

0 likes

Student
  • 938 Views
  • 3 replies
  • 0 likes

How do I start a student subscription?

Hi there! I'm a student and have been verified for the discounted rate. I got to the screen where it says I am verified until next year, with the date in purple. However, when I go to upgrade to premium, I am only given the $9.99 option. What am I mi...

Casual Listener

Hi there!   I'm a student and have been verified for the discounted rate. I got to the screen where it says I am verified until next year, with the date in purple. However, when I go to upgrad...

Ryanx0r

Composer

513 Views

3 replies

1 likes

Student
  • 513 Views
  • 3 replies
  • 1 likes

Solved!! How many devices can I use my student account on?

On how many devices can I log in simultaneously with a student account? This is probably a basic question but I can't find the answer. Thanks in advance, Maxime

Newbie

On how many devices can I log in simultaneously with a student account? This is probably a basic question but I can't find the answer. Thanks in advance, Maxime

Billy-J

Spotify Star

21058 Views

1 replies

0 likes

Student
  • 21058 Views
  • 1 replies
  • 0 likes

Student account

I am trying to reverify my account but it does not give me any option to do so? Where do I go to reverify? This is what I see when I try.

Newbie

I am trying to reverify my account but it does not give me any option to do so? Where do I go to reverify? This is what I see when I try.    

Billy-J

Spotify Star

407 Views

1 replies

0 likes

Student
  • 407 Views
  • 1 replies
  • 0 likes

Cobrança indevida

Olá, Eu tinha um plano estudante que foi revogado após eu encerrar meus estudos. Porém alguns meses depois voltei para o Mestrado e entrei com o processo novamente para conseguir o desconto estudantil, e recebi um comunicado que havia dado certo (Iss...

Newbie

  Olá,   Eu tinha um plano estudante que foi revogado após eu encerrar meus estudos. Porém alguns meses depois voltei para o Mestrado e entrei com o processo novamente para conseguir o d...

Bittencourt

Spotify Star

451 Views

1 replies

0 likes

Cobrança indevida
  • 451 Views
  • 1 replies
  • 0 likes

Switching from Student to Family Plan

If you switch from a student plan to a family plan, does the Hulu subscription carry over if the family member that was previously on a student plan is still a student?

Newbie

If you switch from a student plan to a family plan, does the Hulu subscription carry over if the family member that was previously on a student plan is still a student?

Billy-J

Spotify Star

3874 Views

1 replies

0 likes

Family Plan
Hulu
  • 3874 Views
  • 1 replies
  • 0 likes

Superuser Contribution Tertiary Study Not Found

I want to subscribe as a student but my tertiary study Media Design School in NZ is not on the list?

Newbie

I want to subscribe as a student but my tertiary study Media Design School in NZ is not on the list?  

Celia_Christian

Casual Listener

1086 Views

6 replies

0 likes

Student
  • 1086 Views
  • 6 replies
  • 0 likes

Não consigo desconto universitário

Me cadastrei no Spotify Universitário e não sei como prosseguirNão me foi pedido o número de cartão para efetuar o pagamento e nem nada do tipoComo faço para conseguir o desconto?

Casual Listener

Me cadastrei no Spotify Universitário e não sei como prosseguir Não me foi pedido o número de cartão para efetuar o pagamento e nem nada do tipo Como faço para conseguir o desconto?  

Bittencourt

Spotify Star

711 Views

3 replies

0 likes

Student
  • 711 Views
  • 3 replies
  • 0 likes

Unable to renew stuent spotify subscription

I have been on a spotify student premium plan in the UK for somewhere between one and two years now, and I've really enjoyed the service. I am still a student, and so when I received an email from spotify asking me to reconfirm my student status, I c...

Newbie

I have been on a spotify student premium plan in the UK for somewhere between one and two years now, and I've really enjoyed the service. I am still a student, and so when I received an email from sp...

Keanu_C

Community Legend

969 Views

1 replies

0 likes

canada
Premium
renewal
Student
uk
  • 969 Views
  • 1 replies
  • 0 likes

Not receiving student discount

First of all, I was unable to find a phone number for customer support anywhere on the Spotify website. This is very frustrating, and I'm already dissapointed in my spotify customer service experience. My issue could easily be handled over a phone ca...

Newbie

First of all, I was unable to find a phone number for customer support anywhere on the Spotify website. This is very frustrating, and I'm already dissapointed in my spotify customer service expe...

Keanu_C

Community Legend

378 Views

1 replies

0 likes

Student
  • 378 Views
  • 1 replies
  • 0 likes

Superuser Contribution Plan estudiante

My Question or Issue bueno chicos pasa que cobre mi plan estudiante me lo aprobaron pero no active el premium en el momento si no que al otro día y me sale en la próxima facturación el precio del mes normal sin el descuento universitario, así que no ...

Newbie

    My Question or Issue   bueno chicos pasa que cobre mi plan estudiante  me lo aprobaron pero no active el premium en el momento si no que al otro día y me sale en la próxim...

Alfredo

Roadie

491 Views

1 replies

0 likes

Student
  • 491 Views
  • 1 replies
  • 0 likes

Trying to enable Hulu as a student but keep getting 404 error

PlanStudent PremiumCountryUnited StatesDeviceMacbook Touchbar 2017Operating SystemmacOS High Sierra My Question or Issue:I just got Spotify student premium and tried activating the two services and they both lead me to a 404 error. I tried clearing m...

Newbie

  Plan Student Premium Country United States Device Macbook Touchbar 2017 Operating System macOS High Sierra   My Question or Issue: I just got Spotify student premium and t...

TraeCo

Casual Listener

2178 Views

4 replies

4 likes

Student
  • 2178 Views
  • 4 replies
  • 4 likes

Another account with my student information???

PlanPremium/StudentCountry USADevicePC, iPhone 7Operating SystemWindows 10 My Question or Issue Someone please help me before I lose my mind. First of all, why doesn't Spotify have an EMAIL or CUSTOMER SERVICE hotline? Any time I try to click on a FA...

Newbie

  Plan Premium/Student Country  USA Device PC, iPhone 7 Operating System Windows 10   My Question or Issue  Someone please help me before I lose my mind. First of all, ...

Keanu_C

Community Legend

914 Views

1 replies

0 likes

billed twice
email issues
reset email
  • 914 Views
  • 1 replies
  • 0 likes

Solved!! Incorrect Payment shown for Student

Alright, buckle up ladies and gentleman because this one is a wild ride. On Saturday the 4th (this month) I decided to leave another streaming service to join Spotify and I was going through the motions that I had done before to confirm Student prici...

Casual Listener

...onth (AUS pricing). Huh? But I've got student discount applied. Weird. It's meant to be $5.99.    So I hit see more offers. Get this page, cool! Sweet. I hit that Premium for Students.&n...

Keanu_C

Community Legend

1174 Views

5 replies

0 likes

discount
Student
  • 1174 Views
  • 5 replies
  • 0 likes

Discounts for Students

Hello, I want to renew Spotify Premium with the student discount but it charges me $9.99. Could you please help me fix that.Thank you.

Newbie

Hello, I want to renew Spotify Premium with the student discount but it charges me $9.99. Could you please help me fix that. Thank you.

user-removed

Not applicable

427 Views

1 replies

0 likes

discount
Premium
Student
  • 427 Views
  • 1 replies
  • 0 likes

Student Bundle Hulu & Spotify

PlanStudent PremiumCountry DeviceiPad Operating System iOS 11.14My Question or Issue So I wanted to connect my already activated Spotify student account to Hulu since there’s the bundle. But when I go to deactivate my Hulu to connect, it says Spotify...

Casual Listener

Plan Student Premium Country   Device iPad  Operating System    iOS 11.14 My Question or Issue  So I wanted to connect my already activated Spotify student account ...

TobiasYoung

Composer

559 Views

4 replies

0 likes

Student
  • 559 Views
  • 4 replies
  • 0 likes

Student Subscription Fido Account

I've completed the steps for the student discount but have no idea if it's been applied or not... All I get is this page and there is no way to proceed. After clicking "get discount" I get this page which directs me nowhere.... and is not clear if I ...

Newbie

...iscount" I get this page which directs me nowhere.... and is not clear if I have discount or not! notice there isn't a check mark for "get premium for students"   Plan Premium Canada   D...

Keanu_C

Community Legend

972 Views

1 replies

0 likes

canada
Premium
Student
Student Discount Canada
  • 972 Views
  • 1 replies
  • 0 likes