Type in your question below and we'll check to see what answers we can find...
Loading article...
Submitting...
If you couldn't find any answers in the previous step then we need to post your question in the community and wait for someone to respond. You'll be notified when that happens.
Simply add some detail to your question and refine the title if needed, choose the relevant category, then post.
Before we can post your question we need you to quickly make an account (or sign in if you already have one).
Don't worry - it's quick and painless! Just click below, and once you're logged in we'll bring you right back here and post your question. We'll remember what you've already typed in so you won't have to do it again.
Please see below the most popular frequently asked questions.
Loading article...
Loading faqs...
Please see below the current ongoing issues which are under investigation.
Loading issue...
Loading ongoing issues...
Get help verifying your Student Discount.
PlanPremiumCountryUnited Kingdom Device(iPhone 7, Macbook Pro late 2016)Operating System(iOS) My Question or IssueI have tried to change my subscription to student and verify through ShearId but it says it has been unsuccessful due to the voucher alr...
Just got a subscription for the Hulu and student discount. Said it couldn't verify my status however still charged be the $5.40. Don't want to pay for something I don't have or can't access...
CountryPhilippines My Question or IssueHello!I'm having trouble with my student discount. I applied for the student discount and spotify said that I am valid for it. My profile page already says that my student discount is available. However when I "...
PlanPremiumCountry UKOperating SystemiOS 10 My Question or Issue I am currently paying for spotify premium through vodafone, as I have a contract with them. However, I want to add my student discount, so I was wondering if there's away I can unlink m...
PlanPremiumCountryEspaña My Question or IssueHace tres meses decidí suscribirme a Spotify Premium y descubrí Premium para universitarios, hice todo el proceso de verificación de la Universidad sin problema y a partir de ahí pensé que, después de los ...
Hello,In July I proofed that I am still student, however, the last two months I am paid as a regular user. Now I notice that a button exist in my profile to become student user. That's why I continued from there again. Afterwards, it indicates me tha...
I had my student discount on Spotify and then the year went out so I carried on paying the normal payment. I have now agin, activated my student discount so will I still be paying the normal amount now as well or will it automatically change back to ...
I was normal premium.I changed to student premuim this week and spotify took twice money on my bank account. One for normal and one for spotify student at the same time. What should i do?
Salut à tous, étant étudiant j'ai voulu activer la remise cependant cela ne fonctionne pas pour la raison suivante; j'ai essayé de l'activer mais j'avais oublié les identifiants pour me connecter au site de ma fac, j'ai donc renouvellé ceux-ci et au ...
I have had spotify premium for over a year now. Up until recently, I had premium for students. I have been trying to subscribe to premium for students and I keep getting a message saying I cannot be verified as a student which can't be true seeming a...
I’m trying to verify my student status, but I can’t get past the ID check because at my university the student IDs do not have an issue date on them. Any ideas as to how I could access the discount?
I use Spotify Premium with student's discount for almost one year and today I found a letter in my e-mail asking to renew the discount. I followed all the steps as required and the system showed that everything is fine, then I got a letter with the c...
PlanPremiumCountryItalyDeviceiPhone 7 My Question or Issue Last month the payment took place on 18 August, while this month on 11 September, exactly 1 week before!! How can I get my week of Spotify back? Payment's receipts proove al this facts.Thamk ...
Hello, I am student and my premium student subscription ends at the beginning of October. I wish to join an account family. Have to I cancel my studying subscription to pass under family subscription or the change will be automatic? Thank yo
I applied my student discount on my wifes account cause we use that for music at home, is this okay to do? Thanks!
PlanFree/PremiumCountry United States Device(iPhone Operating System(iOS 10) My Question or Issue When I put in my name and my college it says there was an error? I know for sure I go to this college because I have been for a year now and I have neve...
Quiero contratar premium y me hiceron el cargo para el de estudiantes, pero mi Universidad no esta en la lista
Compre la oferta de universitarios y aún no me llega la Premium que hago?Llevó esperando más de media hora. Ya me cobro el mes. Ya que me llegó la notificación de que ya de pago
Yesterday I updated to spotify premium for students and they charged me x3. Please help.
Hi everyone, I created an account and logged in with the same uni email that I signed up with and had verifyed, yet days later it still says spotify free, yet my bank got charged?Yes I have been all over the help page but nothing seems to be helping
Spotify charged money from me 3 times. So I want to transfer my 2 monthly payment to other months. I have a student premium account. Please solve this problem.