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i purchased a spotify gift card and the code isn't working

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i purchased a spotify gift card and the code isn't working

i just buy a spotify card and it says premium code is not valid 

i typ it correctly the first time i typ it my browser went to get stuck ( google chrome )

 

 

i dont have the coupon 

because i never had this problem 

i paid 10 euro and stil i don't have spotify for my phone 

 

some help please 

6 Replies

Hey! Welcome to the community 🙂 

 

Are you 100% sure you are entering the code exactly as it is on the card? They are case sensitive, also watch out for similar characters such as O and 0. 

 

If you are still having issues, get in touch with the customer services team using the online contact form and they will be able to look into this for you. 

 

Peter

Peter
Spotify Community Mentor and Troubleshooter

Spotify Last.FM Twitter LinkedIn Meet Peter Rock Star Jam 2014


If this post was helpful, please add kudos below!

yes i am pretty sure i enter the number and letters corect and there are no zero's in it or o

 

thanx for the link btw

I bought a $72 Spotify gift card although when i put it in it said that my code is not valid. I still have the recipt so would i be able to get a swap or a refund?

 

I managed to work out the font the code uses is called OCR-A

https://en.wikipedia.org/wiki/OCR-A

- The diamond shaped capital Ohh is the letter

- The rectangle shaped Zero is the number

Hope this helps people in the future

how to get it

 

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