Idea Exchange: Why was my idea closed?

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This is part of a series of articles outlining how the Idea Exchange works:

  1. Idea Exchange: How can I submit an idea?
  2. Idea Exchange: I’ve submitted my idea. What happens next?
  3. Idea Exchange: Why was my idea closed? 
  4. Idea Exchange: How does my feedback reach Spotify?

 

The Idea Exchange is one of the most active areas on the Community.

 

Users come to the Idea Exchange to make suggestions for changes or improvements to the Spotify experience across all platforms. These ideas are moderated by Spotify Community Staff and our very own Rock Stars.

 

Sometimes, you’ll see that an idea's status has been changed to "Case Closed". Generally this means that it didn’t meet one or more of the requirements of our Idea Exchange.

 

Here is a list of requirements for ideas in the Idea Exchange:

 

  1. Ideas must follow the Spotify Community Guidelines.
    We don't tolerate any kind of abusive language in the Community, and that includes the Idea Exchange.
  2. One change request per Idea.
    We love your ideas, so please suggest them all. But when one post includes several ideas it becomes hard to keep track of and update each one in the same place.
    If you have more than one idea, you can make a new Idea submission for each one. This way we’ll know exactly which idea folks are voting for.
  3. Ideas should be posted in English.
    This is the official language of the Community, and we want to make sure everyone is and can be part of the conversation.
  4. No requests for complete roll-backs.
    If you don’t like a certain update you’re welcome to let us know, constructively, how you feel about it. You could start a new topic in the relevant Help section and outline the things you agree or disagree with. This will likely also invite others to come and give their thoughts and now we’ll have a dialogue going. If you want to suggest specific changes, do feel free to submit one or even several ideas in the Exchange, just make sure you do it according to point 2.

Note that any ideas which have a 'Need More Information' status in which the user hasn't replied with clarification within 7 days after the status was given will also be closed.

If you believe your idea was closed wrongly, make sure to do the following:

  1. Click on the three dots next to the closed idea's title
  2. Click on 'Report Inappropriate Content'
  3. Make sure to mention that you created this idea and to state the reasons why you think it was closed wrongly
  4. Click 'Notify Moderator'

That's it, thanks for reading!

If you'd like to learn more about how your feedback reaches Spotify, have a look over
here.

 

Didn't help? Search for more Spotify Answers, or create a new thread and ask the Community.