Why have I been charged more than once?

Rorey
Spotify Legend
20,256 Views

Answer:

We’re sorry if you think you've been charged multiple times. Nobody likes unexpected surprises on their bank statements.
 
But good news: this is easy to put right. The first step is figuring out why you’re being charged twice in the first place.

 

Pending payments

 

If your Spotify payment is marked as 'pending' on your bank statement, it might not have gone through successfully. For more information, check out payment troubleshooting.

A pending charge is a part of your bank or credit card company's authorization process. When you submit a payment, your bank or credit card places a temporary authorization on the funds. If the transaction doesn’t successfully complete, no money will be taken and the charge will soon disappear. The time this takes can vary, depending on your bank/credit card company. For more information, contact your bank/credit card company. 

 

Unauthorized Payments

 

Check with your friends/family to see if anyone you know subscribed with your payment details, or learn how to find accounts. They can then follow these steps to cancel.

 

If you think your details have been used by an unauthorized party or anyone else, check out the 'Didn't Sign Up' section in this support article.

 

If the charges occurred on different dates

 

This could mean one of two things:

 

  1. You may have more than one Spotify account.
    • Check with your friends/family to see if anyone you know subscribed with your payment details.
    • Make sure you haven’t started an additional Spotify Premium subscription.
    • What to do: We send a receipt to your inbox when you start a new subscription. So check all your email addresses. If you find a second account, log into it, and cancel the subscription. There's more steps to try and locate any additional accounts here.
  2. You may have made a late payment.
    • This can happen as a result of an issue with your payment method (usually an expired debit/credt card of insufficient funds)
    • This results in Spotify taking your payment for that month later than expected, sometimes even as late as the following month - the same month when your next payment is due
    • This is why it might appear as if you're being charged twice in the same month.
    • What to do: don't worry! As long as you don't have any further issues with your payment method, Spotify will continue to take the monthly payment on your regular billing date.

 

If you recently upgraded your subscription to Spotify Family

 

When you upgrade a Premium account to Spotify Family (as the Admin), your remaining Premium time is converted to the new rate. This means your renewal date will come earlier than usual – it could even be in the same month. 

 

 

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