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Amazon Echo name changed to some serial number

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Amazon Echo name changed to some serial number

Zyla
Casual Listener

Plan

Premium

Country

Hungary

Device

Amazon Echo Dot 3gen

Operating System

Windows 10

 

My Question or Issue

Since yesterday when I request the available devices via API Reference, I receive this:

 

"id": "d0e0c8da-1a4b-4b72-b7ff-4f089fd41d92",
"is_active": true,
"is_private_session": false,
"is_restricted": false,
"name": "d0e0c8da-1a4b-4b72-b7ff-4f089fd41d92",
"type": "Speaker",
"volume_percent": 36

However when I open spotify app on my phone or the windows app on my computer, then the name is correct. (It should be "Echo Dot")

 I have tried to rename and device and deregister the device and reconfigure in the alexa app, but it did not help.

9 Replies

Re: Amazon Echo name changed to some serial number

Hubo
Rock Star 16
Rock Star 16
Hey there, thanks for reaching out!

Hmm, let's look at what's going on. Did this recently change or is this something that happened as long as you've used the API? Also, is there any other parameter that gives the correct name of the device in the response? Keep me posted!

Have a great day,
Hubo
HuboRock Star 16
Help others find this answer and click "Accept as Solution".
If you appreciate my answer, maybe give me a Like.
Note: I'm not a Spotify employee.

Re: Amazon Echo name changed to some serial number

Zyla
Casual Listener

Dear Hubo,

Thank you for your reply!

No, It just happaned yestarday before. My Home Assistant (connected to Spotify) are managing my speakers and plays music according to where I am located.

Suddenly it notified me, that an echo dot is not available. I look into it, and noticed that it was renamed. This change was made that day, otherwise I must have been noticed earlier.

Laszlo

Re: Amazon Echo name changed to some serial number

WazoAkaRapace
Casual Listener
Hey, got the same issue here.
The spotify API is reporting name = id, but the Spotify App is showing the right name...
It started 2 or 3 weeks ago as my homeassistant start showing the id instead of name...

Re: Amazon Echo name changed to some serial number

franfos
Casual Listener

Hi,

I think it's related to the latest Echo Dot firmware version.

I have 3 Echo Dot's, one of them tuned off since some days ago.

I realized the wrong name in Home Assistant, and when I turned on the third Echo Dot, the name was correct.

I checked the firmware version, and it was different from the other two. After a while, the third Echo updated, and then the name also appeared wrong in HA.

Re: Amazon Echo name changed to some serial number

WazoAkaRapace
Casual Listener

Hi,

 

 

 

So, maybe we should post the same kind of topic to an Amazon community forum as well...

Re: Amazon Echo name changed to some serial number

tpicon
Visitor

Hi

I'm facing the same problem here

 

With Echo show I don't have this behaviour

And with former version of Echo dot doesn't happen also

 

The problem is with the new Echo firmware

I already send a message to Amazon Engineer but nothing until now

 

I will post here If they answer

Re: Amazon Echo name changed to some serial number

tiagopicon-br
Casual Listener

Hi, this is what I got from Amazon Support yesterday

 

Hi there,

 

Thank you for following up.

 

As much as I would like to help, the Spotify API is not owned or supported by Amazon. Unfortunately, we are unable to provide information regarding this issue. Please follow up with Spotify support for more details.

 

So, please Spotify, check this!!

Re: Amazon Echo name changed to some serial number

franfos
Casual Listener

Well, it looks it’s an issue related to Amazon, not Spotify. Before the firmware update, it was working ok, and it’s also working properly in other devices.

I guess we’re not going to have success if they blame each other.

Re: Amazon Echo name changed to some serial number

tiagopicon-br
Casual Listener
Agree franfos...

And here in the company we pay to use the Amazon support (almost $30 per month) and they answered this
It's awful
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