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Amazon Echo Dot 3gen
My Question or Issue
Since yesterday when I request the available devices via API Reference, I receive this:
However when I open spotify app on my phone or the windows app on my computer, then the name is correct. (It should be "Echo Dot")
I have tried to rename and device and deregister the device and reconfigure in the alexa app, but it did not help.
Thank you for your reply!
No, It just happaned yestarday before. My Home Assistant (connected to Spotify) are managing my speakers and plays music according to where I am located.
Suddenly it notified me, that an echo dot is not available. I look into it, and noticed that it was renamed. This change was made that day, otherwise I must have been noticed earlier.
I think it's related to the latest Echo Dot firmware version.
I have 3 Echo Dot's, one of them tuned off since some days ago.
I realized the wrong name in Home Assistant, and when I turned on the third Echo Dot, the name was correct.
I checked the firmware version, and it was different from the other two. After a while, the third Echo updated, and then the name also appeared wrong in HA.
So, maybe we should post the same kind of topic to an Amazon community forum as well...
I'm facing the same problem here
With Echo show I don't have this behaviour
And with former version of Echo dot doesn't happen also
The problem is with the new Echo firmware
I already send a message to Amazon Engineer but nothing until now
I will post here If they answer
Hi, this is what I got from Amazon Support yesterday
Thank you for following up.
As much as I would like to help, the Spotify API is not owned or supported by Amazon. Unfortunately, we are unable to provide information regarding this issue. Please follow up with Spotify support for more details.
So, please Spotify, check this!!
Well, it looks it’s an issue related to Amazon, not Spotify. Before the firmware update, it was working ok, and it’s also working properly in other devices.
I guess we’re not going to have success if they blame each other.
Any news on this?
I'm also facing this problem. I'm getting the users active devices in an Alexa Skills and now receiving sometimes the serial-numbers / IDs of the devices at its names.
This is annoying because I'm "saying" the device name to the customer via the skill and now it is reading the number..
I didn't changed anything in the code and it is only on some devices, not all.
Same here! In my opinion it's a Echo firmware bug because with the previous version this doesn't occurs
We are facing serious problems with our costumers
I believe it's on both side (Amazon and Spotify)
Because with previous firmware of Echo doesn't happen
I don't know how, but they have the 'names' of the Echo's otherwise they woulnd't show the correct names in their app
We've been trying a workround here but nothing until now
I think we should contact them, but I don't have the path
If anyone knows please tell us
Thanks for reporting this. I've raised this with the team and they are investigating. I'll report back once we learn more.
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