Can't authenticate my app with others (less than 25 users )

[Yoavten]

Plan

Free/Premium

Country

Device

(iPhone 8, Samsung Galaxy 9, Macbook Pro late 2016)

Operating System

(iOS 10, Android Oreo, Windows 10,etc.)

My Question or Issue

Hi,

I was wondering if someone could reach out.
The only user who can actually integrate with my data is the user who developed the interface.
When I try to make the app available only to 3 more users, I keep getting "No data available. Check back when you've made some requests using this app for data."

Any advice? 🙏

[Hubo]

Hey @Yoavten,

Hmm, let's dive right into this. Could you head over to the Spotify for Developers Dashboard, choose your app and go to 'Users & Access' in the upper-right corner? That's where you should be able to manage access to your app. Let me know how you get on!

Have a great day,
Hubo

[Yoavten]

Hi!

Thank you for your prompt reply.

 I've made sure that my email is included in the main account's access list, but when I try to get into the page I get the "no available data" notification (screenshot is attached).

I was expecting to get permission to use the app as a "normal user". Isn't that the case?

Thanks again!

[Hubo]

Hey there,

Everyone who is going to be using the app needs to be added to the Users & Access menu. If you like your app to be available to everyone, you can request a quota extension. Let me know if that clears things up!

Have a great day,
Hubo

[Yoavten]

Hi again,

The email I'm logged in with is authorized on the Users & Access list .

That's why I'm surprised I'm getting the error message.

Regards,

[Yoavten]

Still doesn't work...

Additionally, all the users in the list receive an "invalid access token" error when they try to use the app. Did anyone else encounter this problem?