Select different account in OAuth flow

[andrewSH]

Hi.  We're having an issue with users trying to authenticate with spotify while using our app.  We use the Authorization Code flow, authenticating in the user's default browser.

These users have both a free and a premium Spotify account (in many cases, because our app made them want Spotify Premium!)  However, when they go through the OAuth flow, they are only given the option to authenticate using their free account.

When we've tested the flow before, there's usually a 'not you' link shown under the 'logged in as ..." text right above the Agree button.  However, for many of our users, there's no option to authorize using another account.  See the attached screenshot.

This is creating a lot of load for our support team, and a frustrating experience for our users.  It would be greatly appreciated if you could restore the option to log in as a different user during the OAuth flow.

Here's information for one of our sample users impacted by this issue.  The screenshot is from them too.

Plan

Free and Premium

Country

Indonesia

Device

OPPO CPH1917

Operating System

Android (Level 29)