Web Playback SDK Not Working on Latest Chrome Android

[alihalim]

Receiving the following error when trying to initialize the Web Playback SDK on the latest Android Chrome versions (111 and 112). The player connects but fails to become 'ready'.

Uncaught (in promise) EMEError: No supported keysystem was found.
at new t (index.js:3:325353)
at t.fatal (index.js:3:325603)
at index.js:3:182297

This appears to be an issue with EME, although the latest Android Chrome seems to support it.

Is there something that needs to change within the SDK logic then?

Thanks in advance.

Plan

Premium

Country

US

Device

Pixel 5, Samsung S21

Operating System

Android Chrome 111, Android Chrome 112

[7q30woeqi-_ny]

Im having the same problem, have you solved it?

[alihalim]

nope, I assume it's an SDK issue Spotify will need to address.  Because other mobile browsers work fine

[Horota]

Maybe I'm getting same recent year.

Coming, 'PlaybackError'

[tiosouji]

I have the same problem but narrowed down the issue (at least with a desktop Chrome browser) to iframes with desktop Chrome.

If I run the same app of mine in a separate browser tab or window the problem goes away.

```

index.js:3 Uncaught (in promise) EMEError: No supported keysystem was found.
at new t (index.js:3:311054)
at t.fatal (index.js:3:311304)
at index.js:3:167541
**bleep**:3
**bleep**:3
(anonymous) @ index.js:3
Promise.then (async)
**bleep**:33
**bleep**:33
**bleep**:33
**bleep**:33
**bleep**:33
**bleep**:50
**bleep**:50
**bleep**:50
spotify-player:533

```

For whatever reason the same iframed app works fine with Safari and Firefox; but does not with other Chromium browsers like Opera for instance...

[alihalim]

Update: looks like Chrome Canary works on Android. Not ideal but works for me.

[lezzyN]

Any update from anyone on this? Hasn't been working for me either, not even on the current Canary version of the app. Also, is anyone experiencing degraded performance on the Web Player?

[Chickenjoe]

I'm just here to upvote this and stay looped in on this issue if it ever gets fixed for Chrome. It's really annoying to have to use other browsers for my SDK player to work

[guidcruncher]

Hi all

I solved it by resetting the "Protected Content" setting in chrome to "Always Ask" this then reprompted me to permit play protected (DRM Content) on my website when I next reloaded it. After that I found the Spotify player worked perfectly. It maybe that once you do this you can put the setting back to "Always allow" but on my machine(s) (idPad, Android, Desktop) it seemed to reset a setting somewhere.

Hope this helps!

Guidcruncher

[guidcruncher]

For info I found out info on how to enable/reset DRM here https://www.devicemag.com/enable-drm-chrome/