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Account state is free although I am already payung

Account state is free although I am already payung

Hello, 

 

I am paying already for Spotify premium. Playing it is no problem, because it is working as expected, but I cannot use Spotify on my echo dot. Echo dot tells me that I am using a free account although I am paying for it? 

Reply
1 Reply

Hey @user-removed,

Apologies for the late reply, but maybe I can still help 🙂

 

You should look on the receipt you got sent to your email address. This should say the username that you subscribed to Spotify Premium with!
Try to log in with that account.
When you see a 10 digit number log in with Facebook!

 

 

Upgraded-not-Premium-twitter_support.png
Have a great day!

Luke

LukeSpotify Star
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Note: I'm not a Spotify employee.

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